Customer Reviews for Napa
(U-Haul Neighborhood Dealer)

120 reviews

1625 S Hwy 25 W   Williamsburg, KY 40769

(606) 549-0098

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(606) 549-0098

1625 S Hwy 25 W
Williamsburg, KY 40769

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

VALERIE M. 
Rating:
3.0

Truck was clean, but I was not sure about oil, trucks system kept saying oil change required. Have no idea if this was accurate. They did not go over this when I rented.

GEORGE N. 
Rating:
3.0

Pick up of the Uhaul was relatively easy. However, the clerk did not explain drop off procedures and did not advise location would be closed at drop off time. I had to call to advise it had been dropped off and was not able to get a final receipt until the next business day. Drop off procedures should have been explained.

Melissa G. 
Rating:
5.0

very pleased

JOHN N. 
Rating:
4.0

Because we were not able to actually pick up the equipment when we paid for it, we were unable to check the lights. The right turn signal and light did not work when we actually picked up the trailer.

Nancy L. 
Rating:
5.0

Customer services was outstanding.

Harrison D. 
Rating:
5.0

I don't understand why I was charged for extra miles. I told the lady that I was going to pick up the uhaul in Greenwood sc and going to Augusta ga then to Williamsburg ky. I was charged for 122 extra miles.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

Grant P. 
Rating:
5.0

Customer did not leave a comment.

Chad C. 
Rating:
4.0

Customer did not leave a comment.

Rickey M. 
Rating:
5.0

Customer did not leave a comment.

Dan L. 
Rating:
5.0

This location provided excellent customer service!

tabitha R. 
Rating:
5.0

They were helpful and kind.

Ela M. 
Rating:
5.0

nothing

Herman L. 
Rating:
5.0

They were so beyond helpful through the entire process. Both times now we have rented from Napa in Williamsburg KY

Martha P. 
Rating:
5.0

Amazing service. Can't give enough praise to Jerome who helped us with the process. Outstanding employee and service.

Lizbeth A. 
Rating:
5.0

Nothing you were great at allowing us more time when we needed it Thank You

Donna S. 
Rating:
4.0

Customer did not leave a comment.

Leslie C. 
Rating:
5.0

Customer did not leave a comment.

Bennie T. 
Rating:
3.0

Customer did not leave a comment.

Ryan H. 
Rating:
4.0

Customer did not leave a comment.

Bradley C. 
Rating:
5.0

Customer did not leave a comment.

Glenn N. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Not applicable

Darrell L. 
Rating:
5.0

The people here are just the best. Thanks again!

Dennis P. 
Rating:
2.0

The man who was running the uhaul was very rude! I was trying to park the trailer in a very busy parking lot near a well traveled road. He was telling me I needed to back in trailer. Or run over a parking curb. I told him I'm not comfortable with doing either of it. Yet he proceeded to act as if I'm a “dumb female from FL” who should know how to back in the largest trailer you carry. He was trying to say I was in the road yet it was parked near the others. I proceeded to leave him get my receipt from the Napa people inside. He avoided me till I left…he finally went in. I live by that location and it was still fine being parked there. As for that uhaul location I won't bother using it again. Never have I ever felt so discriminated.

Roberta C. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
4.0

Customer did not leave a comment.

Rick M. 
Rating:
5.0

Customer did not leave a comment.

George J. 
Rating:
5.0

Customer did not leave a comment.

barry H. 
Rating:
2.0

I was very disappointed that in the middle of a Covid Pandemic none of the employees were wearing face coverings even though they are mandated by the state of KY. Also, I am certain I left my driver's license there but they cannot seem to find it.

Ronald B. 
Rating:
5.0

Excellent customer service. Van was well-maintained and the online reservation process was quick and efficient.

Heather S. 
Rating:
4.0

The location was very accommodating and friendly but the Uhaul website needs improvements made to make the process easier for the customer and most importantly the businesses that are satellites for Uhaul. I lost close to an hour because the website kept crashing on me when I was trying to reserve it knowing that this location wasn't primarily a Uhaul location but offered the service on top of their regular business and the Uhaul website crashed on them repeatedly as well. Should be easier to accomplish

Ernest S. 
Rating:
5.0

Customer service was outstanding! Thank you George.

Dennis P. 
Rating:
5.0

Customer did not leave a comment.

DENNIS CRAIG V. 
Rating:
5.0

Customer did not leave a comment.

George J. 
Rating:
1.0

I didn't rent this. I need to speak with someone

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

George J. 
Rating:
3.0

Customer did not leave a comment.

Veronica F. 
Rating:
5.0

Very Clean Vehicle.

George J. 
Rating:
5.0

Customer did not leave a comment.

HOWARD B. 
Rating:
5.0

Customer did not leave a comment.

George J. 
Rating:
5.0

Customer did not leave a comment.

Sunshine P. 
Rating:
5.0

Excellent Service!

George J. 
Rating:
5.0

Great experience Thank you

lisa E. 
Rating:
5.0

Very friendly and helpful. Thank you!!

JAN W. 
Rating:
5.0

Associate very friendly and helpful

Sandra V. 
Rating:
1.0

They are rips off and took 246 dollar from me for 2 dayes and i have gas back on where i left with it and they still charge me for gas. So they are rips off cuz it shouldnt been that high for 2 dayes

Mary A. 
Rating:
3.0

computer system was not working and created a delay in renting the equipment, also it took ten minutes to unhitch the uhaul trailer because the equipment was stuck

Jeremy T. 
Rating:
5.0

Everything went extremely smoothly with our rental! The employees were helpful and super nice! We will definitely rent again!

KEVIN L. 
Rating:
4.0

Friendly and helpful employees. Good experience

JANALYN W. 
Rating:
5.0

The folks i use here in Williamsburg KY . @ NAPA are Great & So Friendly & Helpful !!!

Ron L. 
Rating:
5.0

Customer did not leave a comment.

Cassandra S. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
4.0

Didn't have a lot of moving equipment we could rent or purchase.

NATALIE B. 
Rating:
4.0

nice and friendly; equipment in excellent shape

Janet L. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
3.0

I wasn't informed of 20 dollar fee if didn't check Uhaul back in online if they were closed. We had the Uhaul back very night not even next day and ended up paying a 20 dollar fee because of missed info.

Jimmy R. 
Rating:
5.0

Customer did not leave a comment.

Caitlin F. 
Rating:
4.0

You did great!

Brenda H. 
Rating:
5.0

Nice truck. Reasonable rates. Convenient drop off and pick up. Choosing UHaul made this move much easier!!!

Teresa C. 
Rating:
5.0

Customer did not leave a comment.

Wendy S. 
Rating:
5.0

Excellent Service

George J. 
Rating:
1.0

My stuff got wet I dont know the severity of the damage

David P. 
Rating:
5.0

Customer did not leave a comment.

Tyler D. 
Rating:
4.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Same as above

William M. 
Rating:
5.0

Always get what we need. Can't get any better than that!

Steven S. 
Rating:
4.0

I just dropped off the truck and used your online app. That was great. It was after hours so no one was there to help me

Kevin S. 
Rating:
5.0

Great experience, they were friendly and helpful.

david B. 
Rating:
5.0

Customer did not leave a comment.

George J. 
Rating:
5.0

Customer did not leave a comment.

Jimmy H. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

ADAM B. 
Rating:
1.0

Was charged prices that I was not quoted. Got charged more than they told me I would.

Johnny H. 
Rating:
1.0

I was charged an extra 10 bucks for mileage that could have been prevented with a different drop off point. Also had to wait 20 minutes before anyone bothered to help me when i was the first one in the store. The guy that did finally come out was very friendly though. His associates not so much.

Tabitha W. 
Rating:
4.0

The difference between a non professional rental establishment, to a professional business.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

roger M. 
Rating:
5.0

Customer did not leave a comment.

Jessie S. 
Rating:
4.0

Customer did not leave a comment.

Hannah F. 
Rating:
4.0

Customer did not leave a comment.

Sharon H. 
Rating:
5.0

Customer did not leave a comment.

brenton P. 
Rating:
5.0

Customer did not leave a comment.

DENNIS V. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

First time out of 4 that I've had a positive experience!

Carol F. 
Rating:
4.0

Call in advance to ask about a furniture dolly. I had reserved one online and one was not available. Other than that, great experience.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Ela M M. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
4.0

Customer did not leave a comment.

Holly P. 
Rating:
5.0

Nothing. Good guys there.

Allen P. 
Rating:
5.0

Customer did not leave a comment.

Hermano Jorge D. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
4.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Everything was excellent!

DEBBIE C. 
Rating:
3.0

Truck had a leak in the upper right corner of the loft. I had to purchase supplies and seal the leak before the truck was usable to prevent water damage to our property. I have also sent an email regarding this and expect a suitable resolution.

Darrin S. 
Rating:
5.0

Customer did not leave a comment.

Roger G. 
Rating:
5.0

Customer did not leave a comment.

junior P. 
Rating:
5.0

Customer did not leave a comment.

HARRY H. 
No reviews have been submitted for this location.

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