Customer Reviews for Napa
(U-Haul Neighborhood Dealer)

56 reviews

245 E Coulter Ave   Powell, WY 82435

(307) 271-5067

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(307) 271-5067

245 E Coulter Ave
Powell, WY 82435

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Everything was great. Until I was charged for mileage. Now I am not saying that you shouldn't charge for mileage. I just was never told about mileage and thought the amount that I was given when I reserved the truck was my total amount I would be paying for. I am sure to it was somewhere saying will be charged for mileage. So I am sure some of it is my fault. But now I know.

Marvie Long 
Rating:
5.0

Customer did not leave a comment.

David Vardiman 
Rating:
5.0

Efficient and pleasant.

Kenneth Yearton 
Rating:
5.0

The overall experience was amazing. The sales rep knew who I was the minute he walked in the door. It's nice to know people still take the time to learn the customer base.

Melissa Dodd 
Rating:
5.0

It’s already perfect

Terry Duncan 
Rating:
4.0

I rented a flatbed to move furniture, went to pick up the flat bed, it looked good on the outside, on the inside still had quite a bit of hay in it towards the top. My stuff was in boxes so not a big deal, however if they weren't I would have had to take time to travel back home grab a broom and clean it, which would have thrown my schedule off. Not to sound like a nag but when I rent I expect it to be clean and in good condition.

Jalene Kawano 
Rating:
3.0

In addition to the charges at Powell WY, my card was charged an additional sum over $150.00. No explanation was given, and the truck qas fueled per instructions. No damage was noted, and the truck cargo area had been cleaned.

David Wright 
Rating:
5.0

Customer did not leave a comment.

Dale Riddle 
Rating:
5.0

Customer did not leave a comment.

Jared Snell 
Rating:
5.0

Place is under construction right now but staff was friendly and helpful.

William Damewood 
Rating:
4.0

Customer did not leave a comment.

CASSANDRA IVERSON 
Rating:
4.0

Customer did not leave a comment.

Kimberly Nissen 
Rating:
3.0

Was not told that there was additional charges.

Vicki Stowe 
Rating:
5.0

I reserved a 26 foot truck to move my house three weeks in advance.....I then received a phone call three days before the move and was told i would only get a 15ft truck. I moved to a near by town which was twenty miles away. Having a smaller truck made for a ton of more trips and in return caused my miles to be extremes.

NICK OLIVER 
Rating:
4.0

Fix the U-Haul software it took forever

Tim Hildebrandt 
Rating:
4.0

My wife returned the uhaul here. I was unavailable at work.

Garth Lizotte 
Rating:
5.0

Customer did not leave a comment.

Larry Loendorf 
Rating:
3.0

The powell Uhaul could definitely wotk on their customer skills and friendly demeanor. They weren't the friendliest guys. They were knowledgeable but felt like we were interrupting their day being there.

Heidi Gartman 
Rating:
5.0

Thank you for helping me at last minute beings I wasn't able to pu my reserved trailer at Greybull as they were closed.

JAY SANFORD 
Rating:
3.0

Customer did not leave a comment.

Krista Schoening 
Rating:
5.0

Friendly & helpful staff even though I returned trailer just 10 minutes before the store closed.

tom bradshaw 
Rating:
5.0

Customer did not leave a comment.

Kevin Maciha 
Rating:
5.0

Professional and friendly helpful staff. Efficient

tom bradshaw 
Rating:
4.0

Customer did not leave a comment.

Kayla Mena 
Rating:
5.0

Andy from NAPA was fantastic!

TERRY STEEBLETON 
Rating:
5.0

Customer did not leave a comment.

Maria Pulanco 
Rating:
3.0

Customer did not leave a comment.

Jimmy Placensio 
Rating:
5.0

Very efficient and helpful.

Kyle Brown 
Rating:
5.0

Customer did not leave a comment.

TONI MAYHUGH 
Rating:
5.0

Top Notch! Wish I could find a critique, but can’t. Give them a raise. They deserve it!

Brady Canfield 
Rating:
5.0

GREAT PEOPLE TO WORK WITH! EASY ACCESS!

Karl Bear 
Rating:
3.0

Customer did not leave a comment.

Lou Ann Way 
Rating:
5.0

Equipment was clean and in good repair. People at the location were great and very polite.

William Damewood 
Rating:
5.0

Customer did not leave a comment.

John nave 
Rating:
5.0

Will absolutely be returning to use their services.

ROBERT WHITNEY 
Rating:
3.0

Customer did not leave a comment.

scott bose 
Rating:
5.0

Customer did not leave a comment.

roger cauffman 
Rating:
5.0

Great service.

Aurora Soto 
Rating:
5.0

Customer did not leave a comment.

fred hartmann 
Rating:
5.0

The staff was very nice and helpful

JASON CONDE 
Rating:
3.0

Customer did not leave a comment.

elton tophoj 
Rating:
5.0

Customer did not leave a comment.

Richard Gauthier 
Rating:
5.0

same place same thing

JAMES WADE 
Rating:
3.0

We were able to do what was needed. However, the truck was not clean. It had vape boxes in the cup holders and there was a table in the back that had not been moved from the previous use. The truck’s interior was dirty and muddy. We did have some wiping issues with the wipers in the blizzard. Most likely, it’s just a quick fix with a replacement of the wiper blades. Recommendations for a better experience in the future would be to confirm the truck is clean and unloaded before checking it out.

Bridget Williams 
Rating:
2.0

The 26’ Uhaul truck I rented had bald and dry rotted rear tires which I pointed out. I had a blowout several hours I to the trip and was forced to spend an extra night in a hotel and be stuck at the side of a snow covered highway. All 4 tires had to be changed because they were not safe. There was no excuse to allow a truck with tires like this be taken on the road.

Marty Dupertuis 
Rating:
5.0

Customer did not leave a comment.

Brady Canfield 
Rating:
5.0

Customer did not leave a comment.

Victoria Slate 
Rating:
5.0

The blonde gal that helped us was absolutely amazing, and the shorter of the two gentleman on the day we went in to pay the bill was very patient as the computer couldn't load and all three employees at the counter took time from their work to help each other...your crew works very well together....my only complaint is that U-Haul make their receipts bigger....they're unreadable because it won't let you enlarge them...I had to take a screenshot of the receipt so that I could enlarge it in order to read it

Rhonda Lynam 
Rating:
5.0

Customer did not leave a comment.

JEFFREY LOYD MILLER 
Rating:
5.0

Customer did not leave a comment.

Richard Wetherill 
Rating:
4.0

Maybe have the windows clean ahead of time. Other than that, everything was good. Staff was polite, attentive and professional.

Jack Tatum 
Rating:
4.0

Customer did not leave a comment.

Jonathan Beachy 
Rating:
4.0

Customer did not leave a comment.

Ralph Sharp 
Rating:
5.0

It was a real pleasant surprise to find a dolly and blankets in it. That was totally unexpected. Thank you.

GARY MAYFIELD 
Rating:
5.0

I was very pleased with the entire transaction that was provided me at the Napa store in Powell.

STEVEN GRAY 
Rating:
5.0

Vicky was very helpful.

james everett 
No reviews have been submitted for this location.

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