If you are asked to drop in a location that is more mileage than your own location, why the heck am I being charged mileage.steven D.
Customer Reviews for Nanas Place Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Todd R.
Internet services for them was slow. Not even close to a professional establishment. Would not suggest people of color going there. Although the gentleman to assist me was decent, others associated with him were not very pleasant.Narell H.
Customer did not leave a comment.Christina C.
Very helpful due to the fact that I had to drive to a different U-Haul facility due to the one that I was supposed to use did not ever show upTerry B.
Customer did not leave a comment.Charles L.
The air conditioner did not work so we had to have the windows down from Tennessee to Maine. It was so loud my son couldn't use his devices. Overall the experience with the company was good that was our only problemJames E.
Organize how everything is parked. Very disorganized. They were very nice and hopeful people.Eric W.
Customer did not leave a comment.Carl W.
Customer did not leave a comment.Jeffery T.
Absolutely nothing to improve for the next customer. Jack was very helpful and friendly, he helped us hook up and quickly checked us back in when we dropped the trailer off. I would drive out of my way to rent from this location (and actually did).Samuel H.
Customer did not leave a comment.sarah I.
Very nice location. Very helpful and friendly.Adam B.
Recommend this location to everyone. Jack is very helpful.Samuel H.
Customer did not leave a comment.Clair R.
Customer did not leave a comment.James C.
Customer did not leave a comment.PHILLIP L.
The only issue with the drop off at Nanas Place was that there were much closer locations to my address but those were not listed as drop off options. Also, nanas place has been renamed Jacks which is confusing when trying to find it.Sam C.
Customer did not leave a comment.mary W.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Nathan H.
Customer did not leave a comment.Colt J.
Customer did not leave a comment.David B.
Customer did not leave a comment.David W.
Excellent servicJeff W.
Place has changed name to Jack's. Still not sure if the man that checked the van works there or is just a friend of the new owner. He told owner everything is ok, fuel and mileage ok. Owner then told me that I was done and could go. When I asked for a receipt he told me uhaul would email me one, that uhaul tries to go paperless. This has never happened before and I have still not received a confirmation of the drop off, which makes me uncomfortable. I felt as if I inconvenienced the owner dropping off the van even so the store did not have other customers at that time.Anke A.
Customer did not leave a comment.Nikki B.
Safety chain was broke didn't see it until I was using them had a dog snap on itJoey S.
Customer did not leave a comment.mary G.
People were very professional and pleasant.LEWIS C.
Customer did not leave a comment.Toni M.
Customer did not leave a comment.AARON T.
Customer did not leave a comment.RALPH G.
have the proper equipment at the right locationJohn G.
Everything was great. Although a ramp would have been wonderful. It was still a good experience.DEBBIE D.
I was charged twice for the uhaul paid cash and my card got charged now my bank account is over drafted.ROBERT M.
Everyone was very nice and kind. Would use them again.DEBBIE D.
Customer did not leave a comment.monica M.
Kingston location did not have any help. I reserved a car trailer and I was told I was good to go. Then I called again to confirm and no one responded to me and when I came in to get the trailer I was told they did not have it and I had to go out of my way to get the trailer. The rock wood location was great Kingston was not.JASON G.
Customer did not leave a comment.DONALD S.
Customer did not leave a comment.LYNN R.
Originally chose this place due to the late hours, was very happy service was quick and polite. Was able to walk in and get a trailer and drive out with 0 problems. Highly recommended!!BRIAN H.
Customer did not leave a comment.Bonnie L.
Customer did not leave a comment.michelle R.
It was not up to date with times...I had a reservation and they had no way to confirm it..I already paid when I made the reservation. U got tho the location and had to pay then cash as well...I was a nightmare just to be honest.Amy M.
The place was not bad. The person from u-haul helping the manager was poor. I was told on phone that I would get 50 rebate back if nothing was wrong with the truck and I brought it back in time. I will never use u-haul again. it's not the money at all it's the facts over using a u-haul and not good communication. I also told guy on phone i would be going 200 miles and he told manager to just put down 50 miles. I do not believe that is right at all especially when I knew what miles I was going.KImberly K.