Very friendly, easy to work with. Great location,easy access.
Dineen H
Customer Reviews for Myles Transportation LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young lady was very nice. She even gave me a charging cord to borrow. It was very easy in and out.
Dineen Hpickup process was flawless, keep up the good work. Manager was very helpful.
dennis bOverall everything was good picking up the truck etc & the way I was dealt with by the manager, so much with respect professionally wise …. I would recommend to anyone the service I got …. Thank you immensely 👍
Janet CMy truck didn’t have a ramp🤦🏾♀️ but we got through it.. THANKS AGAIN
tiffany rNothing to see but a drop off box in a very industrial side of town wasn’t sure I was dropping it off at the right location.
ANTHONY SI don’t believe there’s room for improvement when someone as professional and caring as Mr. Jason Myles. Mr. Myles is genuine and nothing can be improved because he’s authentic!!!! I would recommend this young man over and over agin. Business with Mr. Myles was such a great pleasure. It’s so hard to find good help, kindness, compassion with dealing with business issues.
WANDA CThey didn’t give me what I rented for, lied about the mike’s on the truck , over charged me . And committed fraud. They don’t want you to check in with them in the office because they lie about the pricing and mike’s on the truck, don’t have a hand truck . And over charge for fuel and time . This company bought a truck to scam .
Telah JThey had great customer service.
Brenda OPick up was great, but no one was there for the drop off and the uhaul app is garbage and didn't work for me on either of my recent rentals
Andrew ADo not rent from this location! They charged my credit card 4 times!
Robert SEverything was fine.
Cynthia BI hated the customer service experience this time. UHAUL first sent me to a location where the 15' truck I rented was not there. I had to go somewhere else to be able to only then pick up the truck I had reserved and paid for. Horrible experience. I need to be refunded because of how poor your service was this time.
galo eThe gas and mileage will be less than what is needed to return the vehicle, they will charge you extra at the return of the vehicle sand operating tools.
MICHAEL TJason was extremely helpful and went out of his way to accommodate our scheduled pick up which changed a couple of times. He is very knowledgeable and made sure our questions were addressed and we were comfortable before starting our trip back to Tampa.
Martin BThis location was unattended. It looked like a third world country with a Drop Box on the wall next to a locked door. There was no attendant and there was no place to park the truck. I would not allow this location to represent U-Haul under any circumstances. Its hard to imagine a worse place to return a U-Haul rental!!
Paul MThe interior area around the cup holders needed to be cleaned. But everything else was in good working order.
Gregory CYou can listen better to the customer please. Try to provide better services.
TAMONE AWe were charged 2 additional days rental despite renting the trailer on 8/12/21 and returning it on 8/13/21. We returned after hours and spoke to Myles on the phone but were still charged until 8/16/21 for an extra $42.80. We would not return to this location again if inventory is not accurately checked in.
Carlo MJason was a delight. Moving is never easy and tends to put people in a bad mood. He was very accommodating and helpful!
AUDREYA MJason was extremely helpful friendly high spirits and very knowledgeable with uhaul services thanks myles Transportation/uhaul
David DJason was exceptional. He was very helpful, friendly and right on time.I would recommend this location to anyone needing arental.
Timothy MTerrible location. Had to open gates myself into a compound of old trucks. No signage. Forget this place.
RICHARD PContinue doing what you do. Thank you
ALTHEA SThe tires on the truck were not properly maintained or inflated.
Adrien Ewas very helpful, The trailer I got was to small, luckily he had a bigger trailer, and I was able to get that one.
Geri CLocation was hard to find. Office sign too small. Office was closed during open hours. We had to call the manager. Attendant came quickly, but could not provide signature or printed papers that they received the trailer. Office was closed. They did send an email receipt promptly.
HUGO MVehicle was dirty, full of road grime and bugs.
Jaime EEasy to book & return.
Ariadna AI really do appreciate mr. Miles he went above and beyond by staying afterwards a little later just so that I can get the help that I needed last minute very great job very respectful I definitely will recommend
Jasmin AAlways professional and personable.. anazing
ALTHEA SThe check in was very friendly and helpful. The drop off was very accommodating. We will use this location again.
Heidi HElder Myles was very Professional and trustworthy I will highly recommend him to others
jack bReturning process by app. Is terrible. Tried several times to login. Assisted for 30 minutes with representatives... still no login. Very frustrating.
Fermal SAlways amazing efficient and professional
ALTHEA SN/A
LINDSAY MEverything was great from start to finish. Very professional service, and very helpful as well. We were able to get same day service. Very satisfied customer!!
RONNIE KGood efficient service.
Carl LNo windshield washer fluid & had 1/8 gas ⛽️
David NGreat customer service 👏
Jason MGreat location and very nice people.
sheleka hI put more gas in there then what I received it on. Why am I being charged??? Please look at the photos I sent in when I received the truck!!!! I’m not happy
Steven KMyles was great and so helpful! When things got delayed he made sure he did everything he could to get us back on track. I would definitely recommend to everyone to use this location for all of their UHual needs. Thank you Myles!
Christopher DThe attendant was very quick to get us going we did all the paperwork outside curb side. I would recommend if I lived in this area but we were only passing by. PB
PATRICK BNothing simply the best.
Colbert G1st off, the quoted rate online was approx. $50 less then the actual charge. Upon disputing said rate I'm walked in a circle by customer service, and told that I didn't dispute it, which is obviously what I was doing. On top of this terrible accounting practice, the truck was apparently in the system with 40mi less and 1/4 tank more fuel upon pickup, of which I couldn't see nor dispute at the time of pickup. All of this came to light on drop off, and customer service has done, and apparently won't do anything. Will never use uhaul again, and will be sure to assist anyone in dodging there unethical business practices
Nathen PWhen I arrived truck was clean and ready to go very good service
Dwuana POverall this location is well kept and the people are friendly. But I do have an overall complaint about U-Haul itself because every time I rent a truck there is a problem. On this occasion I was overcharged for an entire day plus insurance, taxes and fees and on several occasions I was overcharged either for miles or for insurance. I do not have a money tree nor do I feel that like just giving my hard-earned money away to U-Haul for no reason. There is some type of miscommunication between the time a reservation is made, pick up and then return things are added that I did not choose and when I return there's an issue with what I am charged on several occasions and I am tired of it. I have only been compensated properly on one occasion so they're still 2 other and this is the third outstanding dispute I have with your company. I contacted the dealer to inform of the discrepancy immediately after receiving the final bill. I have not received a response or and have not gotten any resolution. This is bad business and I will be taking further legal action if these disputes are not resolved within the next 14 days.
Casandra SVery friendly. Great, hassle free experience and safe during Covid!
Ashley PYou guys are doing a great job. Keep the communication open between location and renter.. awesome location.
ALTHEA SUhaul scheduling told me location was open until 8pm. They are only open until 7 pm. When I called, calls forwarded to the I assume owners cell phone. I spoke with gentleman who walked me through the drop off process and the pick up of another trailer. Uhaul corporate needs to know what trailers are available where (as I was sent to another location 30 minutes from my reservation), and their hours. However, the drop off location and man who helped me went above and beyond to accommodate.
Robert JJust do what you're doing 👍
CESAR CGet new help. This was the worst trip and rental experience I ever had. I will never rent from any Uhaul ever again. My next move which is soon will be hired movers, period point blank. I've never been more aggrevated in my life about something that was supposed to be so simple. If I could give no stars I would.
Dennis DVery easy process and very friendly. They even came to my apartment to make sure my van was loaded and properly secured on the auto transporter.
Hugo MBad experience. Disorganized. Charged me more. Did not provide what I requested. Will never use again.
Adan BWe couldn’t have been more pleased with Myles customer service. They were accommodating and understood the importance of making sure our rental was available exactly when we needed it. Jason was reassuring that everything would be perfect and he delivered as promised.
James GCustomer needs to be made aware of CDW charges before the pick-up is completed . No option was given for this coverage. The website uhaul/ share did not give an option to let the company know that the rental needed to be extended. Overall, the experience was good. Thanks
Juan GNot only did the location reserved for me was wrong and unavailable when I got there, I was sent to another deserted area with doors closed making me fear for my safety! I also got stranded with a dead battery when I was supposed to return it back next day and waited 20 mins for a rep on the road assistance to pick up, I waited 1 hr for a truck to come and jump start it. Truck was almost stalling at stop signs and lights and had to put it on Park! Horrible!!! A total nightmare!
Luisa AGreat Customer Service. I would recommend it.
DANIEL RGreat customer service....friendly,reliable owner and staff. Equipment was being Sanitized immediately upon return for the next customer.
Casandra SI would not recommend u-haul. Re-confirmed my reservation several times. Went to pick up no truck. I HAD TO CALL AROUND to 3 different locations before I FOUND a truck. Rental location far from where I live then uhaul did nothing to make it right. TERRIBLE U-HAUL
Pamela Bstaff was very helpful but the truck we were given was very old, not clean and no fuel
edward dOffice was unattended and closed during normal business hours. In picking up the truck the man did his best to get it ready and was polite. However, he did not have any identification that he was a UHaul employee. No review of the rental timeframe, just handed the keys and said good to go.
Richard WTotal rip off. The location was terrible. They didn't have my reservation so I was sent to a second terrible location. There was no one there. Finally a kid with his underwear hanging out over his ass help me. Then I get a $171 bill for a $29 dollar rental. Terrible location. Terrible service. Then you rip me off.
Jeff HExcelente service by Jason
Maritza DI thought the customer service was excellent, no wait times, great service, caring manager and I couldn't ask for more. I would be glad to use them again.
Andrew SAdvise closing time of drop location and have an alternate drop off location if the specified location is closed.
rajkumar aserve customers in a more timely fashion
Emanuel E