Customer Reviews for My Storage
(U-Haul Neighborhood Dealer)

67 reviews

1923 N Sam Houston Pkwy W   Houston, TX 77038

(281) 272-0519

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 272-0519

1923 N Sam Houston Pkwy W
Houston, TX 77038

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David Hintze 
Rating:
3.0

Customer did not leave a comment.

Veronica Garcia 
Rating:
4.0

Customer did not leave a comment.

BRIAN HICKS 
Rating:
5.0

Not a thing just keep up the good work.. Mr. Brady was very helpful and very knowledgeable of what he was helping with . Thank you all .

Randy Davidson 
Rating:
5.0

Great job

Freddy Arline 
Rating:
5.0

They were very responsive and positive.

Loretta Solomon 
Rating:
4.0

Continue to put the customer's welfare first.

Caaron Fitzgerald 
Rating:
1.0

I was overcharged for the mileage that I used, just to overhear that a team member that is no longer with them put the last mileage in. When I picked up the truck I completed online & the system didn’t allow me to do mileage on the truck, so I was never able to enter now I’m getting charged for miles I never used. Also, when I picked the truck up the code was already set on the lock to retrieve the keys “DINK” was the code. When I spoke with U-Haul that they told me I wouldn’t get charged to extend the time I needed, so I paid an additional 34.06 to keep another day, so when I take the truck back all of a sudden I’m charged $47 in fees. And a promised to pay was forged signed and completed on 9/16/2023 which i never signed. Overall they are running a very unprofessional office at this location. And I will be getting someone to look into how U-Haul is handling business, cause the extra miles that got added, and a forged signature is a little much.

Monica Mitchell 
Rating:
5.0

Keep up great work

Delois Akins 
Rating:
5.0

Everything was great no problem and helped me out as much as possible to make my move easy

Janet Perez 
Rating:
3.0

Not sure if this a uhaul issue or somebody else’s but the location is not accurate with google maps making me missing and have to drive around to get to the correct location and when trying to drop off being told that I may be at the wrong location

Ericka Hudson 
Rating:
5.0

This new system is awful for cellphone pickup

Demarcus Foreman 
Rating:
5.0

I have no complaints. Andrea was great highly recommend

Tamira Neal 
Rating:
5.0

Andrea,from the moment I walked in was so helpful and understanding to my situation. She's someone I'll do business with anyday .

Steve Marquez 
Rating:
1.0

The gas was not where it said it was and I didn’t use as many miles as I planned on top on I picked it up a hour late and returned early but still got charged $70 more then estimated…… so next time I will just pay something with a work truck

Devon Hightire 
Rating:
5.0

Customer did not leave a comment.

RENE BARRIENTES 
Rating:
5.0

Customer did not leave a comment.

Lakendra Jackson 
Rating:
4.0

Customer did not leave a comment.

Rogelio Casique 
Rating:
5.0

N/A

Paula Woodard 
Rating:
5.0

Thank you so much Mr. Rick, best uhaul experience i have had.

Danielle Brooks 
Rating:
5.0

Amazing service. Will definitely be going back and will recommend to friends.

REBEKAH MENDOZA 
Rating:
5.0

Nothing everything the customer service provider did was a blessing

DIONE LEE 
Rating:
5.0

Customer did not leave a comment.

KIMBERLAIN RUCKER 
Rating:
5.0

Customer did not leave a comment.

CAMA COATES 
Rating:
5.0

Rick was super personable, very funny and professional. Thank you very much for your service! Highly recommended.

KIADRA WILSON 
Rating:
5.0

Customer did not leave a comment.

ALANNA MCKINNEY 
Rating:
5.0

OUTSTANDING customer service! Smooth ride across town as I had a big moving day. Thanks for having all I needed! Including essentials/purchased items in-store.

Alexander Thomas 
Rating:
5.0

Everything was great

VANESSA ROBERTS 
Rating:
5.0

Customer did not leave a comment.

Darryl Devenport 
Rating:
5.0

Truck was ready on time and staff was personable!

Claudia Charles 
Rating:
5.0

Customer did not leave a comment.

Kiaira Williams 
Rating:
3.0

Older Truck with check engine on

carlos vega 
Rating:
5.0

My sales agent was extremely nice. Keep up the good work

Kimberly Jordan 
Rating:
5.0

Customer did not leave a comment.

Sergio Alanis 
Rating:
5.0

Customer did not leave a comment.

SERGIO MAIRA 
Rating:
5.0

Excellent customer service from Doug.

Kim Mann 
Rating:
5.0

Customer did not leave a comment.

Angela Osuna 
Rating:
5.0

Easy in and out

Jared Hinson 
Rating:
3.0

Forgot the dolly we paid for and told us it would get credited at the drop off point but the drop-off dealer said that he could not do it they can only be done at the pickup time so we would not receive a refund for the money we spent on the dolly but we never received... very disappointed in the service.

Geneva Thompson 
Rating:
5.0

Customer did not leave a comment.

Randy Colburn 
Rating:
5.0

Manager was very helpful and friendly.

Linda Wright 
Rating:
5.0

The lady was very pleasant and helpful.I would definitely use that location again.

Charolett Celestine 
Rating:
5.0

The only thing I could think of is a later closing time but with the service and how organized things were I wouldn't really complain about that,

Charlotte Spencer 
Rating:
5.0

Mrs. Suzi was awesome. She was extremely helpful and she gave me and my girlfriend a hug. She definitely made my day.

Kentley DeVault 
Rating:
5.0

The customer service that you offer in this location is outstanding.

JORGE ARZATE 
Rating:
5.0

Customer did not leave a comment.

John Nguyen 
Rating:
5.0

we could not use the truck because it did not have a lift or ramp

RONALD NEWELL 
Rating:
4.0

Horrible customer service over the phone has to go to three different locations just to get a truck I spent more money time energy and gas finding and getting a truck then actually using your rental

SHAHANNA PASCAL 
Rating:
5.0

Ms. Ray was absolutely wonderful she took such good care of me. I love this location it was clean and not dirty like other locations that I have been to.

CHANDRA GEORGE 
Rating:
4.0

Customer did not leave a comment.

STEVE WALSH 
Rating:
5.0

I love mrs.susan she was very nice and she was very friendly a good business lady and I salute her.

SHARITA BETTS 
Rating:
5.0

The customer service was excellent. The management team made sure I had everything I needed. They went far beyond and for that they are greatly deserving of this recommendation.

JASMINE PERKINS 
Rating:
5.0

The people were kind, made me feel so welcome and so friendly, I will tell others, if ever anyone need to see GOD, then come here, so I say thank you, I was truly blessed.

DEBORAH JOHNSON 
Rating:
3.0

Customer did not leave a comment.

SHANIQUE WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

OLGA MUNOZ 
Rating:
5.0

Customer did not leave a comment.

larry brooks 
Rating:
5.0

Customer did not leave a comment.

peter owusu 
Rating:
5.0

Fast and friendly service.

Lisa Brown 
Rating:
5.0

I've been renting truck at different locations but this one is the best, Greg and Susanze was very helpful and kind. I'll be back!

tuan nguyen 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER KIBBEY 
Rating:
3.0

When I get in at this location smell to cigarette, people smoke inside.

DANIEL OLIVARES 
Rating:
5.0

Suzanne and her husband were very helpful, kind and accommodating. I look forward to recommending to anyone needing to rent Uhaul vehicles in that area.

NORA NICHOLS 
Rating:
4.0

Customer did not leave a comment.

CARLOS RAMIREZ 
Rating:
5.0

I went to the Uhaul store located at 1923 N. Sam Houston Parkway in Houston, TX. 77038. Customer service was phenomenal! I was very, very satisfied with the experience as well as the cleanliness of the vehicle and materials that I used. I will tell everyone who needs this service to go to THIS location!!

Willie Kiel 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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