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joy s
Customer Reviews for My Garage Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Horrible experience over charged
Kionte MThank you!
Leena WMaybe try being more customer service friendly
Gavin VNo improvements are necessary. The lady at the counter was very friendly, upfront, and courteous.
Lockwood CThe (2) ladies behind the counter were nothing but helpful and friendly. This made renting of the U-Haul a worthwhile experience. I highly recommend using this facility.
Jarrell THablar con la verdad siempre no hacer lo q hicieron q cobraron mas de 300 dólares por un movimiento de 45 millas
Juan RThis was one of the worst experiences we have ever had.. we dropped off the truck and trailer during after hours and were told to park the trailer into a specific location by the manager/owner I’m not sure. When we got there it was very dark and the location told was a small space that we did not feel comfortable trying to maneuver into. So we left the vehicle and trailer in a large area where it could be easily moved. The next day… the woman there calls us and is very upset. Started yelling and threatening us if we didn’t return to move the truck and trailer. We had to block her number because she wouldn’t stop calling back. She even said she would report it stolen if we didn’t move it. We have voicemails to show as well. We even had to contact local police just in case she took it further. All in all I’ve never had an issue with uhaul until now.. and we have used uhaul many many times in the past.. but after this we probably will no longer be using uhaul again.. it’s unfortunate but this was just very stressful on us and we just want to forget it all happened. My wife is pregnant and having a uhaul representative calling her threatening isn’t something we want repeated.
Seth DTrain the employees better
Ethan LReserved a 15inched and paid for it then got to location they gave me a 10 inch.. but wouldn't do a refund because there just a drop off location.. Then the U-Haul had no gas at all when we picked it up!! So I got over charged and had to pay for gas
Jasmine WThis location as well as others are unacceptably high. It is double what I usually pay. That was ridiculous for a 10' truck.
KELLI CWorst return experience ever!! I returned the car hauling trailer on Sunday when they were not open. I tried MULTIPLE times to do the return online and it never would go through. Luckily my wife knows the people that work there and was able to let them know we returned it after about a week and a half and 2 phone calls from U-Haul wanting to know if I had returned it.
Skeet B