Customer Reviews for MX4 Enterprises LLC
(U-Haul Neighborhood Dealer)

Rating:

3.0

Very difficult to use the app to pick up and return vehicle when the location does not have good WiFi. It takes longer than other places to pick up and return due slow internet.

Rating:

1.0

Truck broke down within 10 miles of the move. Please make sure equipment actually works next time it's rented.

Rating:

5.0

The app was really easy to navigate. I was able to contact someone when most needed. Thank you,

Rating:

2.0

Service was very slow. I waited thirty minutes after my appointment to get the truck. I hope I wasn’t charged for that time.

Rating:

5.0

The guys were very friendly

Rating:

4.0

all good Thanks

Rating:

1.0

This was my worst experience ever probably want be using uhaul again

Rating:

5.0

Nothing to improve, it is fast and easy to rent or return units. Fantastic location.

Rating:

1.0

The truck I received was almost undriveable because it rode so rough it felt like I was driving on a off-road rock road the entire time.

Rating:

1.0

Always forget to leave the trolley paid for

Rating:

2.0

The driver floor mats were muddy, although dried mud. The truck on the outside looked like it had been driven down a muddy road. There was 1/8 tank of gas which forced me to immediately put gas in the truck. Unacceptable in my opinion.

Rating:

2.0

Reservation billing information entered incorrectly and caused problems for pickup. No signs for where the office was.

Rating:

3.0

When we are seniors hauling a vehicle the staff should be available to assist as needed. I know there are liability issues but it’s helpful to make sure we’ve done it right. But other than that, it was a very positive experience as this was the first time hauling my vehicle. Blessing to U Haul and its staff!

Rating:

5.0

Perfect drop off.

Rating:

5.0

Love that it is so close to my home.

Rating:

5.0

Process was fast and easy.

Rating:

5.0

Great Location! Have used this twice now. Clear signs and plenty of room.

Rating:

5.0

Nothing. Corey was so professional and knew exactly what he was doing. My husband and I appreciate him so much.

Rating:

5.0

They let us keep the car on the trailer while it was transferred from the U-Haul truck to a personal truck to continue it's journey to the San Antonio area.

Rating:

5.0

No improvement necessary. Great service and exactly the trailer I needed was in stock.

Rating:

5.0

The service was great!!!

Rating:

3.0

The person helping me with the car carrier provided NO INSTRUCTIONS and was rather surly. It seemed like my business was a "bother" rather than something valuable to the company.

Rating:

5.0

Using the phone app to pick up vehicle, move as many questions as possible to reservation (ie: read/agree to policies, include additional form of identification/passport or person of contact). The day of a move is timed well and the pick up phone app took much longer than expected.

Rating:

4.0

The U-Haul app and 24/7 pickup/drop off was glitchy and frustrating to use. It glitched and delayed my pickup & drop off. Neither went smoothly because of tech issues. The location could better mark personal parking for U-Haul customers who are leaving their vehicles.

Rating:

4.0

None, it was a simple process and the two young guys knew what they were doing. We appreciated the low hassle.

Rating:

5.0

I had an excellent experience. Everything went just like they said, overall I was very satisfied with the service.

Rating:

5.0

Be clear about the name of the business. It says MX4 Enterprises but out on the street it is known as Martin Stone. The address is correct, but there is nothing about the sign at the street that indicates it is an authorized U-Haul location.

Rating:

1.0

NOBODY WAS ON SITE TO DIRECT THE DROP-OFF, INVISIBLE LOCATION, UHAIL TRUCKS IN 3 DIFFERENT PLACES . BAD MANAGEMENT.

Rating:

2.0

I called online for a specific truck and was quoted for $106 which the customer service rep told me included the milage, and ending up having to pay $155 for the truck. When I dopped it off at the ending location I was charged an addition $55 for MILAGE which should've been included in the original price. So they are not upfront about their pricing. I also had to get a different truck and make it work because the prices kept fluctuating, which was very frustrating and not professional.

Rating:

1.0

You cannot ask customers to attach n detach the trailer by themselves i can c a big sue is on their way

Rating:

4.0

App was glitchy.

Rating:

5.0

Great customer service!

Rating:

3.0

Gentleman said this trailer shouldn't have been rented.

Rating:

1.0

I left the car at the place I went with the uhaul return signs, but there was no guidance on the place where I should leave the key, neither in the application nor at the place I was at. I searched for the key box in the dark for exactly half an hour. In the end, I decided to go without leaving the key and hand over the key in the morning. On the way out, I accidentally saw the box in a very different place and was able to leave the key. it was an awful experience. Definitely mobile returns should be directed. especially regarding the location of the key drop box.

Rating:

1.0

First off, need to put signs to say where the office is. Took me 10 minutes to find the location. Secondly the trucks are in terrible driving condition. The truck was filled to “9/16ths”. Is that even a measure? Fill up the tanks full so it’s easier for the customer to fill it back up to full. Otherwise everybody is wasting money and time. Never felt safe to drive the trucks too . I will definitely not recommend this location to anyone.

Rating:

5.0

I was not sure where to put the lock from the after hours pick up - other than that it was all good.

Rating:

1.0

This was without a doubt one of the worst most unprofessional overall experiences I have ever had. I spent 2 hours waiting for them to verify my when I had driven an hour to this remote location. The dolly I requested was not in the truck, and getting a hold of the right people is almost impossible. I spent in total close to 2 hours on hold being transferred etc over the next day trying to find out where o could get the correct dolly. All this time I was paying for a truck I couldn’t use because I did not have the equipment I requested. Finally they told me to go to a gas station to get the dolly and the gas station made me pay AGAIN $36 for the dolly I already paid for. I will NEVER EVER use u-haul again.

Rating:

1.0

Stop over charging... duplicate charges of 15.88 on 7/23 & 7/24....7/26 69.91 & 29.55 For a total of 131.62 for an advertised van if 19.95 per day. But the worst, was the sickening smell....smelled like male cat pee. Once I got my boxes to the destination...had to spray them with perfume. Ridiculous!!! Teresa Theobald 214-930-4961

Rating:

1.0

Better communication. Plus talk about hours someone is there to return the rental. Doing online return is not acceptable. Too complicated.

Rating:

4.0

Your customer service number is terrible. The girl offered no help at all! Although the woman in Abilene was better.

Rating:

4.0

Friendly staff very helpful

Rating:

5.0

Best customer service

Rating:

5.0

Extremely polite guy, sparkling clean equipment, one of the best equipment rental I ever had! Thank you!!

Rating:

2.0

The truck was old and very tired. The steering was wobbly. A few parts in the truck were broken and just glued together including the vent. There was no dolly so the location gave me a furniture dolly, which was too heavy and bulky for my need and I ended up buying a dolly and didn't use the one given to me. Also, I didn't opt for the insurance but was charged $15 for it on my bill. Bottom line, very old truck that only got like 5 mi gallon and $25 in extra charges.

Rating:

3.0

Trailer tire was flat as I picked up the trailer. Employee was helpful to plug the hole and get me on my way.

Rating:

5.0

Nice friendly staff

Rating:

5.0

Super nice guy helped me there with any questions and hooking up the trailer

Rating:

5.0

GREAT SERVICE AND VERY HELPFUL THANK YOU

Rating:

2.0

I had to wait for 25 minutes in an empty office for my 8am pick up. When the guys who work there finally came in to help the 3 people waiting. Ther were no apologies or explanations. Put my day off an hour so I didn't get back in time to turn it in in person.

Rating:

1.0

When returning a uhaul two days early, do not charge me for three full days. Terrible customer service at this location.

Rating:

2.0

I did the contactless appointment and glad I did. The staff at this location were rude and unhelpful.