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KYLE N
Customer Reviews for MX4 Enterprises LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Nobody greeted you at all even during working hours. Just signs
Jason ENeed more signage for drop off.
RICHARD WNo effort to return the truck.
JEANNIE DThe Customer Service team was great this was a very good location for me 7 minutes from my home
martha PGreat support at this location
Patrick WCheck in was quick and easy, staff was friendly and helpful and the whole process went as smoothly as possible.
MICHAEL PIt was a very easy process picking up the truck. The staff is friendly and professional. I would 100% rent from this location again in the future.
RUSSELL JExcellent customer service and help.
ASHLEY WPrompt service, and helpful staff no issues.
ADI AVery fast, efficient and got us on the road quickly
BRIAN PInside truck was dirty driver seat drove truck for 20 miles and got taxed 40 dollars for gas is outrageous.
felipe lGreat place to do business. Very well decorated for the season and inviting.
GLEN FThe ride was a little bumpy. The gears were hard to shift when it was being accelerated the truck needs to be updated.
jeremy hHelpful, friendly staff at an easy to access location. My new favorite location for rentals.
CLARENCE DAuto transport was a little dirty and had trash on it. The Jack device is on it's last leg and took a lot of effort to lift and lower trailer onto or from ball hitch.
KYLE FEasy to do business with, quick to get in and out and friendly service.
jeff CThe employees need to pay attention to the order. Left the truck for me without the furniture pads so I had to go back in and wait for them.
JENNIFER SI found taking photographs after when returning very burdensome. It was at night, cold and the location felt very creepy. Also, the van I rented smelt like cow.
CHRISTA DNo improvement necessary.
TYLER DTrailer worked great. Great service.
SCOTT MOverall it’s very easy process to pickup and return
gobinath lProcess was quick and easy through the phone and convenient for being able to pick up outside of normal business hours. As for the truck itself, it was clean and served its purpose. However i would note that the truck had a lot of miles on it and the battery indicator light kept flashing on and off through out the whole trip so it was a little nerve racking the whole trip. Other than that no issues.
JAKE RGracias
GEORGE MVery quick. Very polite. I have used U-Haul dozens of times and this was the best ever.
RONALD COur guy was great!!!! Very friendly and helpful.
MALINDA HNothing it was a smooth process
ERVIN JFriendly knowledgeable staff.
MICHAEL Pemployees were GREAT, and very friendly. Trailer was exactly what I needed
CHRISTOPHER WThe signage on where to pick up is a little unclear. Everything else was great
Morgan FThere was a rail in trailer that had come loose on the right side by the door. If someone could address that it would be awesome. No other issues. Customer service was great and trailer was perfect for the move. Gracias
JOSE AI was overcharged by a day after asking before I left if it back on time…they refunded me the money after calling them
JOHN EEverything was great!
JOSHUA GGreat guys at this location.
Brad KI was told I can haul truck on car carieer but it did not fit and had to call the truck. When back to the office they did not reimburse my rental.
javid jMy rental only included a regular dolly however I paid for a furniture dolly, furniture pads, regular dolly and other rental equipment. Very dissatisfied. The business offering the U-Haul was closed and had no way of contact. The moving team from justintime moving was great but the business renting the U-Haul disappointed.
Jordan PEasy to access, friendly and helpful staff, hassle free, 3rd time using them and will be back, Jaime took care of everything for me.
FRANCISCO LThe truck interior and cargo area was clean…except for a few mothballs that I had to throw out. The exterior was very dusty including the glass. Waited about 15 minutes for help at pick up. Truck was obviously dated with nearly 130000 miles but got the job done. My move was local.
Daniel CInside of box was dirty, window filthy on inside! The truck had a noise sounding like a squalling belt but under the hood it was an air blowing sound. Noisy exhaust and just the cab noise level made me want to get out of the cab! The transmission did not always shift up. They took the truck out of service at drop off location and I'm fairly confident it should have been before I received it. The truck steered fairly well and had enough power to make the drive tolerable. Cruise control would have been very helpful. I only drove 1 vehicle very far in my life without cruise control but I have only been driving 51 years.
Jim MWe had trouble finding the drop-off box for the key. But other than that, everything was great!
Laura AI highly recommend
Marian PKeep doing what you are doing, everything is perfect. As for "Would you recommend this location to a friend"? This is a stupid question, I do not make recommendations, so the answer is always no. Don't try to infer my satisfaction by asking irrelevant questions such as that, ask me directly how satisfied I am. So how satisfied am I with this location? Extremely satisfied. Finally, do not give me a "Not Applicable" option if you aren't going to allow me to select it.
Christopher MOne employees that was helping me at Mckinney on 380 recommended me to go to Allen to pick it up. He sent me a link, but that was a U-Haul link which was very horrible to use. The only thing I need to know is the location where I need to pick it up
kurt aEach time I rent, the fuel is lower than they quote in the contract. They said is was 1/2 when I got in the truck the gauge was at 3/8. Feel like I end up paying for more gas every time.
Greg MBetter directional signage to office to pick up trailer. Drop off was well marked. Staff very friendly and helpful. Now prefer this location over others in the area.
Chris CFriendly, clean, and prompt.
Michelle T1. To adequately help the next customer, have someone in your office. There were five people waiting at the time someone actually showed up to assist any of us. 2.;; for some reason, some of the computers worked and some didn't. 3. we had pre-rented our trailer and yet we could not get insurance on it because of your computer problems. As a matter fact, we were sent away without an insurance and we could call and add it later. That was so untrue.. 4. Subpar service.. I honestly can't believe you all are allowed to even rent trailers..
Sharon WWe were supposed to get the U-Haul in College Station and drive it back to Allen and they called me the day before saying it wasn't available. They said the hails are never guaranteed. That is just poor business management. I reserved the U-Haul a month ahead of time and y'all should be able to cut off reservations when you can no longer supply. Luckily the Allen location had one but we weren't offered any kind of discount or anything. They said it was cheaper to get it in Allen and return it to Allen but they weren't considering the extra gas and time it takes to pull it.
Martha B