This location was wonderful and super friendly.
Rudy K.
Customer Reviews for Munchies N More
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Emails (i.e. like transaction payments) are slow to come. Would also have preferred an earlier time of pick up but store only opens at 9am. Otherwise great service from the store's attendants.
JACQUES M.Please don't go this location for truck, they will give you GMC truck instead of uhaul, It was smelly and looks like it has mud in the backside truck which will make your stuff dirty
Hardikkumar B.Friendly staff, easy process.
Leanna P.The guy was friendly and nice who helped me, just talked really fast !
Danielle D.The vehicle was quite dirty inside. So I would have appreciated if it were cleaned first. The vehicle had a "Change Oil Soon" warning which made me a little uneasy when I was driving. And, there was no van to trade for. There was quite a bit of damage on the vehicle, which did not show up when I did the vehicle inspection process online. All of the pictures made it look like there was no damage, even though there was a fairly deep scratch on the one side, and there was significant scratching on the roof.
Aaron G.Bad and slow service
Kai Jian C.Uhaul cargo van I rented yesterday was dirty & had a lot of debris & wood chips all over the van prior to me picking it up. Only consolation was the store clerk who set me up with the van named Berat was very helpful
Richard C.Vehicle was not on the lot, parked on the side of the street. Tire pressure was low when we received the vehicle
YASHUAN L.Really expensive and bad vehicle, poorly maintained and very low average
SANIKA R.Customer service experience and there should be parking for one car atleast. If I am coming to pickup a van, I need to make sure my car stays there safely for the time being while I am driving the Van
VATSAL G.please mark all existing scratches. It is kind of time consuming to do the baseboards inspection and upload photos. Btw, the gentleman in the store was very polite and respectful.
HAMIDREZA Y.Ayush was phenomenal. He was courteous, professional and quick to help with my every need. Great customer service and would definitely recommend to anyone especially when dealing with this young man. It is a confusing spot as it is not a Uhaul store rather a convenience store but Ayush made everything seamless and easy. Will go here again for my next move!
Brett S.The uhaul was too small. It was a huge headache to get. I was told there was nothing bigger and then when I get to north van find out they had bigger available. It was a total nightmare I will never use this again
JEREMY B.New Van, very well kept!
ANA S.Terrible customer service, delayed truck availability in comparison to the booking time, having to walk a long distance from the store to get the truck. I will not rent a truck at this location again.
ERICO F.Clean the cabin and cargo area wipe down the dashboard and steering wheel
LUDWIG Q.Great service.
LEVI P.There was only one staff since the other one was her first day. It is a busy location so is hard to get help. Got the password to get the key wrong called back and because the notice could not get the proper password had to walk back to get the proper information and is about 4 blocks. It is not much but when you are right on time it really matters. I was told I will get a text allowing us for more time but that did not happen. So because so many delays could not finish my moved. The employee try his best it was just to busy to give any customers a proper service. I will not go back because customers time dose not seem to be important for U-Haul
MARCELA N.This place is a SCAM! Please do not rent from this place. The people were nice, but that was the only positive. 1) The van I rented was parked a block so I wasted time trying to find it while doing the online check-in process. 2) The worst is them claiming that I have damaged the Van and are not trying to charge me an extra $584. I have before and after photos to prove it. I also reported all the previous damages and marks on the van during the check-in process. I also went back to this location after getting the bill and saw the Van parked in the back lot with NO damages. I have taken more photos of the Van to prove it. I have already spoken to U-Haul about it and am now waiting for their management team to call me back. What a pain just to move some stuff from one place to another. STAY AWAY FROM THIS PLACE!
Steven L.once i booked pickup address 5012 smith ave ,burnaby , i went there and did the all the paper work after that they told me i have to go ( driving 1 to 2 mins, walking 5 to 7 mins ) and pick up my truck , they said this is big truck they don't have parking space to park it . And 2nd thing i suppose to get some cardboard free for my rent truck but person said because of covid they don't give anymore but i if i want i can buy from them ( for me doesn't make any sense )
SRIYANANDA H.We accidently left a bag inside the truck when returning. We found out after a couple hours, and went back and told the store that we left our stuff inside the truck. The store staff immediately told us that the truck has been rented out. We did not really believe it because we thought we saw the truck at the back of ther store before we came in. He was very confident about what he said and "appeared to call" the driver who rented the truck. Then he said he will let us know if they found anything (there was no way for us to tell if he really made any call). We then went to the back of the store and found the exact truck we rented, and the bag was right beside the driver's seat. We then went back to the store and told him that the truck was right there and we saw our bag. He then said he must be mistaken and thought it was another truck We do not want to assume why he initially told us the truck was rented out, but will certainly not rent again at this location in the future because this was a very unpleasant renting expreience.
Kuo K.That was the last time that I use uhal .My order automatically canceled and when I was pich up the truck I had to order again until 9 am that somebody answer the phone, after that they change my order to 9:15 and the app did not accept my head shot and I tied several times at last they sent me to another location to do my job physically and the trucked parked on another street and I had to carry two del by myself and at last for drop off the app did not accept the photo of milage and gas screen and i parked truck on that street that I picked up and again I informed that super market that they did my job physically, the truck was dirty and contaminated with dust and soil and I sweeped it. It was awful service and I will never use uhal again and I will follow up this bad service because I had to pay 2 hours wast time to worker.
HAMED M.Let the other customers know that the gasoline gage shows full at three quarters. Also let them know where the gas cap is.
CAROLINE H.Great service and friendly people.
Wayne G.Having to return with 1/4 tank of gas was a bit of a pain. Since you have to start the vehicle to check the gauge. Would have been easier with a full tank to refill.
Ernest B.Sign up process was a bit slow
Igor S.Have no recomendations for this location. Excellent service the staff knew what to do and I felt very confortable dealing with them. If only all locations had service like this.
RICHARD H.Fuel efficiency is the worst; haven't seen any other rental cars giving half if their fuel tank. made me feel creepy and awkward.
SUNNY R.The U Hal employee I dealt with for pickup and drop off was very helpful and kind. His customer service made all the difference!
Kristy H.Pros: the people that run the location are very nice, they try their best to sort the issues and they seem like kind people. Cons: Internet was down so we lost some time waiting, then the truck they gave us was not very clean and it needed “a trick†to turn on. They told us to “juggle†the key and after trying multiple times we had to wait for them to come help us and show us how to do it (by this time we had lost an hour). I don't think it's appropriate to have a truck in this condition, trucks should turn on accordingly.
Christopher H.Make it more apparent that the convenience store is where you rent the uhaul. Had no idea that it was where we pick it up until a man outside overheard us and directed us inside. Besides that everything was great!
Liam H.I will never use U-Haul again.
ERFAN A.Location was good and easy accessible. The staff at the shop was very friendly and helpful. 10/10 Service. Gracias
BIKRAMJIT S.I asked for a one ton truck, I got a 3/4 ton truck. I mentioned it to the guy and hes like oh they're the same, BULLSHIT! I've used U haul everytime I've moved and have always use a one ton truck and it fit everything. Because of this guy and giving me the wrong size truck I had to make 2 trips COSTING ME double the Kim's and more gas. WORST EXPERIENCE EVER, Facebook here I come to tell the world how U haul is a scammer
VIKKI L.Can was filthy including a used mask by previous renter Uhaul location does not have a lot. Storing trucks on busy road ( boundary & Burke ) 2 blocks away. Had to step into heavy traffic to take photos of truck Box was filthy , soy beans everywhere Munchies n things store workers admitted they did not clean it prior to renting it to us Also had less gas than stated ( noted on pre inspection ) Also had graffiti not noted Will not rent from here again
BRENT D.Keys were not great had to jiggle the steering wheel to get car started very frustrated and think I should get a bit of a discount as it was hard to get truck started and very dirty
TRACEY H.Pleasant service at counter
JORGEN C.The van was beyond filthy and when requested to get cleaned, was told are policy is just wipe down inside. The van had damages on the roof and only had 1/2 tank gas in comparison to full considering my past experiences
PIYUSH A.Was not informed that a major credit card was needed to rent a panel van. Alternate vehicle was available. Ignition did not work properly. Failed to pick up phone multiple times.
CAROLINE H.Bueno
SIDDHARTHA S.Billing is wrong, please refund excess charges billed
BHASKAR V.Owner was friendly, helped me with my the whole process as it was my first time renting a truck. It was easy drop off and owner asked if I had any problems with truck which I didn't. I will definitely rent here again.
RUBY R.Simple and easy access.
GARY J.The van could be cleaner.
RAYMOND H.Friendly staff & helpful. Excellent service.
MAHIYAR M.Rear view mirror hard to adjust, needs improvement.
Normita D.It was all great!
VIVEAN R.The cargo van was not clean from the inside. Also I filled up the tank too much, I got it at 1/4 full and I left it at 3/4 full. I asked the rep if I could get a discount or reimbursement of the gas and was said no.
SHAHBANO B.I have nothing to add, the rental was fast and customer service was excellent
JULIA O.The staff at this location were great.
James R.Poor web services
Ahmed S.The people who run this shop are fantastic, and the customer service was better than anywhere. The only negative of this location compared to a main location is that the truck was parked a few blocks away, and there was a few extra steps to collect it. Other than that, I was very happy and will rent from this location again.
Trevor P.Location detection never works Didn't except BC Interim DL Wasted 2 hours just to wait till store open I could have rented a Truck for 60$ with no hidden fees
Dio K.