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Vadim Tkachuk
Customer Reviews for Mule Barn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only issue we have with this location is the tight quarters in backing into a spot when returning. Other than that, they are super friendly and easy to work with.
Jeff FeeneyGreat professional representation and service
MICHAEL FISHERThe app experience is terrible. Luckily the mule barn employee was capable of working around the issue. We ended up an hour behind schedule.
Matthew BennettN/a
Eric HelmsThe representative at the location is very nice and professional but he had no clue that was how to hook up the auto trailer to the U-Haul wherever I had to do it to the best of my ability I feel that more training that needs to be done for individuals that are representing U-Haul.
sherman adsideQuick and easy
cynthia dunlapThe 24 hour process took way too long to get vehicle. Also the lockbox lock is very difficult to make work. The code has to be perfect to open. For the general public lock should be easier to access. Almost did not get open!!
Richard GrayI received a phone call a couple days after drop off about a lost key. Not sure why I’d be asked where the key was after I handed it to the representative and received a check in receipt. How am I supposed to know where they misplaced it? I don’t work there or hang out there…
Bradley BornmanEasy as the pick up.
David SanchezI had to return the trailer to this location because West Forsyth Storage NO LONGER ACCECPTS TRAILERS. VERY DISSATIFIED WITH WEST FORSYTH STORAGE. No issues with Mule Barn, very helpful.
David DilworthCustomer service was great! However, the over charging was not what expected!
Sonia FykesNone
CLARICE GRANTVery friendly very professional
RICHARD KESSLERHad problems with internet and therefore took almost 45 minutes to check in.
John KibildisGreat rental experience.
JEFFREY YAPP