Continue providing the same excellent service with your remarkable personnel.
FELIX C
Customer Reviews for MSJ Enterprise
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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After a nightmare experience with what was supposed to be my initial pick up location in two different Naples, Florida locations. I was diverted almost an hour and a half away to pick up the tow dolly at La Bellle, Florida. They saved the day literally at this location and went above and beyond, and helping me obtain the tow dolly, making sure it was fully functional, even needed to replace the left light on the tow dolly. They were very courteous and very professional, and I appreciate them very much.. I went from literally telling myself I will never deal with Uhaul ever again, to having a great experience at this location. They deserve all the stars in the world.
RALPH DThe employee was super friendly and helpful.
Alexandra RMore trucks
Marvin LWhat an amazing experience!! There was a glitch in my order but Mike went above and beyond to make sure it was fixed. Very knowledgeable and provided excellent customer service
Donna JService was outstanding. They help all the way through reservations to checking the truck and dolly out for my move. Thank you. Bob
Bob WDrop off experience was excellent. Was in and out in 5 minutes.
SAM Vgreat location and NICE staff
Donald MLocation and employees were great but the trailer had a belt broken in the right front tire causing a vibration and the left front blew out on the road because of a broken belt that happened 300 miles into my trip and caused a breakdown in which 2 tires were replaced.
HERBERT SI struggled with this reservation before going to LaBelle and meeting Mike Jones. Mike was very helpful and courteous. I would highly recommend Mike Jones to anyone needing a U-Haul product.
Ron MMike was a very easy guy to work with
Frank GThe owner helped me with my RV plug. The lady at the counter was very nice too.
ANDRE SStaff so helpful fast and easy
DONALD MVery nice and well organized place. Family run Local business, easiest U haul transaction I have personally had.
Jeffery BGreat Staff Very Helpfull
DONALD MThey were kind to receive our rental and auto transport.
MONICA DProbably nothing. Although, providing equipment that is not outdated, difficult -especially for a 77 year old woman and an 81 year old man, to connect and disconnect and UNSAFE! would be a start.
Jean LGood people and friendly
EDUARDO MMike and his son were excellent!!!
Robert RI can't think of anything. They had the trailer I needed for a good price. I will call them when I need another.
DOUGLAS PCourteous customer service
Idler BMy experience with MSJ Enterprise was wonderful the service clerk was very helpful and polite. I would use they service again.
nickiel wHe was amazing guy funny welcoming and all above awesome 👌
Jose PWe dropped off after hours and can't answer the questions. Chose "yes" to be able to submit
SCOTT HMr jones Is very professional and informative
Jay MOn time allotted miles ok. Days of travel allowed ok. Would do it again.
Phillip POwner was amazing, easy process.
JUAN MBuena atención
Juan HChris who checked me out was wonderful. Very courteous and friendly. Mike the owner was also very friendly
Anthony Mfriendly and helpful.
tony mThe only issue I had was with corporate. The team at MSJ bent over backwards to resolve issues caused by corporate computer glitch. End result was a very satisfied customer.
Steven CVery friendly staff and helpful. Location is a working garage
ESMERALDA BUpdate technology. Thank you.
XIOMARA LNot happy at all
Vincent BFriendly and professional service
frank bThe owner was very pleasant. However, the address texted to me by Uhaul was incorrect.
Charles HNeeds help bad. They are disorganized and clutter all over. Couldn't pull up reservation and they tried to get close to the original quote but they couldn't work with the app reservation. Gave me rental price of blankets when it was actually purchased. Only got 23 instead of 24 so I was missing one. Overall, not the greatest experience as I needed to drive the trailer to get the tire fixed. I also had to go back twice to drop off as they needed the blankets back. Uhaul messed this one up big time and cost me more gas money than necessary and didn't honor the confirmed quoted price. Horrible business experience
Luke SWhen we were ready to hook the trailer up to the uhaul, the 4way connector cord was missing and we had to go buy one.
Kyliew LMike was very helpful and made the rental process easy. I did not have to wait at all.
GLENDA OThe owner was really helpful the process was easy and quick. He also help us connect the hitch.
Yesenia AThe owner was very helpful. He met me after hours as I was driving from 3 hours away to get this truck.
Eleanor AWe booked a 26 ft truck on February 24 for pickup at deBono's Stop &go in Cape Coral, a 12 minute drive from our house. Last Friday I got a text confirmation that the rental was confirmed at that location. Saturday morning at 7:15 we stopped to get the truck . The shop owner said there was a problem. The truck was delivered to ft Myers and it was rented to someone else! I couldn't believe it !. He called U_Haul and then handed me the phone. The lady on the other end said there was a truck at La Belle Florida. We had no choice as we hired help to load. We drove an extra 126 miles to get a truck I booked a month before! I expect a full refund plus a car trailer rental as compensation! Our moving trip was 85 miles ! The app is also shit ! It gives wrong information and tells you you can drop off the truck but the location is closed on Sundays! It takes me a long time to get angry but I stay there a long time !
Richard FEverything was perfect. We used the trailer for several days. The gentleman at the location was wonderful when we picked up the trailer as was his Son who I spoke with on the phone. Nice people!
gilberto cExcellent service!!!
Brian DGreat Customer Service
adrienne aNothing, everything was clean and clear! I enjoyed my experience with u haul and would recommend it to my family and friends for all their moving needs...I would definitely use their services again now that I know their business location...for me it was very convenient!
isabel cGood service and equipment
Jose EFast, friendly service! Trailer was exactly what I needed!
tim mMuy buena atención y disponibilidad⭐️⭐️⭐️⭐️⭐️
Raul TThe app had a lot of difficulty loading because of cellular connection. The app should have a section that could be selected in order to add a extension for the rental equipment.
Joseph MI pay cash deposit and now I can’t get it back.
Oscar MThis place is great. Helpful location, great condition truck and super clean!
Nicholas L