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Serge S
Customer Reviews for MSJ Enterprise
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Owner was amazing, easy process.
JUAN MBuena atención
Juan HChris who checked me out was wonderful. Very courteous and friendly. Mike the owner was also very friendly
Anthony Mfriendly and helpful.
tony mThe only issue I had was with corporate. The team at MSJ bent over backwards to resolve issues caused by corporate computer glitch. End result was a very satisfied customer.
Steven CVery friendly staff and helpful. Location is a working garage
ESMERALDA BUpdate technology. Thank you.
XIOMARA LNot happy at all
Vincent BFriendly and professional service
frank bThe owner was very pleasant. However, the address texted to me by Uhaul was incorrect.
Charles HNeeds help bad. They are disorganized and clutter all over. Couldn't pull up reservation and they tried to get close to the original quote but they couldn't work with the app reservation. Gave me rental price of blankets when it was actually purchased. Only got 23 instead of 24 so I was missing one. Overall, not the greatest experience as I needed to drive the trailer to get the tire fixed. I also had to go back twice to drop off as they needed the blankets back. Uhaul messed this one up big time and cost me more gas money than necessary and didn't honor the confirmed quoted price. Horrible business experience
Luke SWhen we were ready to hook the trailer up to the uhaul, the 4way connector cord was missing and we had to go buy one.
Kyliew LMike was very helpful and made the rental process easy. I did not have to wait at all.
GLENDA OThe owner was really helpful the process was easy and quick. He also help us connect the hitch.
Yesenia AThe owner was very helpful. He met me after hours as I was driving from 3 hours away to get this truck.
Eleanor AWe booked a 26 ft truck on February 24 for pickup at deBono's Stop &go in Cape Coral, a 12 minute drive from our house. Last Friday I got a text confirmation that the rental was confirmed at that location. Saturday morning at 7:15 we stopped to get the truck . The shop owner said there was a problem. The truck was delivered to ft Myers and it was rented to someone else! I couldn't believe it !. He called U_Haul and then handed me the phone. The lady on the other end said there was a truck at La Belle Florida. We had no choice as we hired help to load. We drove an extra 126 miles to get a truck I booked a month before! I expect a full refund plus a car trailer rental as compensation! Our moving trip was 85 miles ! The app is also shit ! It gives wrong information and tells you you can drop off the truck but the location is closed on Sundays! It takes me a long time to get angry but I stay there a long time !
Richard FEverything was perfect. We used the trailer for several days. The gentleman at the location was wonderful when we picked up the trailer as was his Son who I spoke with on the phone. Nice people!
gilberto cExcellent service!!!
Brian DGreat Customer Service
adrienne aNothing, everything was clean and clear! I enjoyed my experience with u haul and would recommend it to my family and friends for all their moving needs...I would definitely use their services again now that I know their business location...for me it was very convenient!
isabel cGood service and equipment
Jose EFast, friendly service! Trailer was exactly what I needed!
tim mMuy buena atención y disponibilidad⭐️⭐️⭐️⭐️⭐️
Raul TThe app had a lot of difficulty loading because of cellular connection. The app should have a section that could be selected in order to add a extension for the rental equipment.
Joseph MI pay cash deposit and now I can’t get it back.
Oscar MThis place is great. Helpful location, great condition truck and super clean!
Nicholas LBetter directions. Location blocked by storage units and no U-Haul sign
Brian GMove the client for no charge LOL…!!
Jeffrey JMake sure you put gas in it and still got charger again and the mileage was wrong i don’t think I’m renting from mas
bernard CFriendly guys and very fast !!!
Valentine BFriendly guys !!
Valentine BIn the middle of no where - Very little parking space
Stephen JOut in the middle of nowhere - Not enough at location to know it was the drop off spot!!
Stephen JGreat customer service.
KEITH lUpdate your drop off list in Labelle FL as 5 others I chose no longer take drop off trucks.
Thomas bCheck the equipment before issuing to a client. I had to replace a couple of bolts that were missing.
Pat WVehicle needed Maintenance. I had 3 tires blowout.
Wayne WGreat place to work with . Thank you
barron dExtraordinario servicio al cliente
Casey wMike Jones was a pleasure to deal with. Very nice person, I was impressed by his customer service. I was in and out very quickly!
Mark MNothing to complain about.
John HOur original pickup location was changed, we did not receive any notice of this change. Upon arrival the location was closed, a woman came to the door and told us we were cancelled. This was not correct and caused us great upset, we eventually got partial info from her about new location and found it. VERY POOR CUSTOMER SERVICE on the original location, NEVER to do business there again! The new location is rated above.
Stephen Cnothing, everything was great
barbara fMan was extremely rude at pickup. I tried to report him and was told I could take my business elsewhere
ROBIN HFast and friendly service
paul vthere is other business in same area Was quoted a price from other Uhaul businesses 59.00 a day for the same trailer. Do not use this location apparently everything is doubled the bill 134.00 at 911 Spratt Blvd Labelle fl 33935
DAVID TThe truck that I was rented was actually reported as stolen sometime in January. This caused me to be pulled over in GA and suffer a time delay as well as emotional stress due to the situation, especially still having 1000 miles to drive to my final destination. My wife has been trying to email and contact customer service and the field manager to no avail. The field manager has not responded to the multiple emails. We would like a refund for this transaction due to the terrible situation Uhaul placed us in.
Joseph CMike Jones was excellent, he had every thing taken care of. Really great guy
Helen D