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The truck was a little sticky inside, not a big deal. The biggest turn off was the mobile check in. It took about an hour and there were SO MANY points of damage on the truck which were not indicated.
Very good service. I needed to upgrade to a larger truck and they made it happen without blinking an eye.
The service was great. Maybe more vehicles? We wanted a 10' truck but only the 15' and larger vehicles were available. The lady at the desk said those go the most/fastest so maybe make more of those available. Otherwise we had a great experience.
It did not have an easy access drop off box for the keys. Uhaul as a company is poor in managing the drop off process; I believe it's the transportation department not communicating with the different locations. We had to drive to two different locations to drop off because the system wasn't updated from what we were told by the transportation department. And that made us late for the drop off time, and so we were charged $40 for being 30 minutes late. That is ridiculous!
Facility was locked. Sign on door said to call. Personnel came to the door, took the key and stated a receipt would be emailed.
Not a thing.
Never got a call back still waiting on my refund for Dolly. Other than that I can't complain, I was late on my move die to major issues with my move n no dolly so move took allot longer than expected.
Nothing
Again, our reservation was switched to a different location which makes no sense as "lack of availability" was the reason. All that can mean is you needed this size truck at the new location and we got it there for you at our INCONVENIENCE.
Awesome staff and the vehicle was in excellent condition and easy to drive.
Excellent
Toni was absolutely incredible. She was friendly, helpful and so funny. Will be back!
Very friendly and helpful
Keep doing what you are doing
The manager Tony is fantastic! She makes everything about that location excellent.
Toni was excellent in costumer service. She went above & beyond to sort out and correct an error on our contract!
Took over 1 hour for me to get the rental because of a problem with the computer system. For my wait and time that it took management only charged me for 1 day rental. I didn't expect that at all, was not happy waiting but a little while later received a phone call that I could have the rental for 2 days but was only being charged for 1 day. I would definitely rent again.
Toni Jones was exceptionally helpful.
Tonight was very courteous and made the overall process hassle free.
They took my rental and pickup papers never gave back. I did not receive credit for extra gas in the Uhaul on returning it.
Excellent customer service from Toni Jones.
Tonight was wonderful.customer service
I am very satisfied with service and equipment thank you Robert Brown
Nothing
Very supportive our our needs. Appreciate the great customer service
None great experience
The manager was awesome!!!
See above
A bit expensive, when all was tallied. Maybe just the central Florida market, but didn't seem like a good value.
Tony was Very Nice and Professional! I definitely Referred a Friend already! Thanks again. Sincerely Tim Micko
Quick and easy
What a RUDE OLDER WOMAN, called me asking where the missing furniture dollie was ?? I ONLY rented the SAME 2 DOLLIES I RETURNED, THEN i find an extra charge of $26.10 from this location on my card, I DON'T think its right to charge me without a reason, Another reason to NEVER USE U-HAUL EVER AGAIN ! She does NOT KNOW HOW TO WORK WITH THE PUBLIC- Maybe she was irritated that I interupted her slow QUIET DAY - SHE NEEDS TO BE RETIRED !! NASTY ATTITUDE
We had a reservation for 9 but saddly when we arrived to the location the system was down so it took almost 2 hours to solve. Ms Toni Jones did the best she could to help me and even when it took extra time we had a great time with her. Her costumer service is superb. When I was leaving an employee ran to me and gave me a new contract with a discounted price. Thank you Toni for all your help it was great meeting you.
I am completely 100 % satisfied with the U-Haul experience at this location.
N/C
Mrs. Toni was very professional and very excellent person.
Update your computer. It froze up,and it took 20 to 25min longer than it should have!
Tony was VERY professional and easy to deal with! I had a REALLY GREAT experience! I will defiantly recommend this location to everyone!
Tony the manager is very competent and professional. Great at follow up.
Very Easy Process In & Out!!
no problems
Great location and Toni is a pleasure to work with.
The customer service representative was extremely good at providing top quality service. I was thoroughly satisfied. Her demeanor was awesome! Thank you
Drop off was after hours and everything was in order.
Mr Stor It did not have enough U-Haul blankets. They did call the day before to change the pickup location from Rockledge, FL to Cocoa, FL. Bethany was very helpful.
Do not send text messages to drop off at another location. It's confusing!
The truck ran fine. The cheap plastic mirrors on the side of the truck are a safety hazard because they moved so much while driving on the highway, I could not see clearly the traffic on either side and the location of other vehicles to be able to change lanes. Some type of support needs to be added so they don't move as much, like the old metal mirrors with the stabilizing bars.
Excellent service all around
Toni Jones was the representative that I dealt with. She was very professional friendly and was totally outstanding to deal with. she alone is the reason that I will deal with this company again.
The manager was great and help me with all my needs and request!!! Outstanding customer service!!!
Toni Jones the Manager was extremly knowledgable and friendly. Made everything easy. Thanks
The truck we used was clean, however, it was not well maintained. The truck would not go over 60 without shaking and moving side to side. It should not be a long distance truck, it should be an in town vehicle only.
Not bad, they didn't know what I had just been through so not really their fault. Just wish they were quicker to see what they could do to help make things work after explaining what a pain it would be to have to drive to another location just to drop off a truck and trailer. They just give you the number for customer service and say good luck, pretty much. Maybe they don't have the authority to make those changes I don't know. They were fine otherwise.
Really liked the manager. She does a great job. She was very friendly and efficient. She was willing to go out of her way to help. She made it a very pleasant experience.
