Didn't include my dolly or cart
JONATHAN M.
Customer Reviews for Mr Stor It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The attendant at the front desk was amazing and made sure everything was perfect. Ya he original truck that I had rented has a dead battery and would not turn over. Immediately and without question the guy put me into another truck and got me on my way! Great service and great conversation!
Ryan A.The app didn't tell me to put in the key lock box, I was looking for the red key drop box and I couldn't find one.
Tiffany C.Person was late coming into office and there was no number to call and get a person. Only a voice message. Also the emergency contact number in the window is disconnected!
GERARD S.The truck had a leak in the right rear wheel well, allowing road water into the cargo bay. My mattress and box springs were soaked and ruined when I got to my destination. I have yet to hear from their insurance company. The wiper blades were also in poor condition, which was exceptionally annoying during the snowstorm we encountered in Ohio. Not a good experience.
Nicholas H.Great customer service and efficiency!!
JERRYL M.Ensure the tank is full when it is rented. The tank was only a quater full when I rented the truck. I only used the truck for 11 miles to move storm panels and the gas tank did not move off a quarter tank. I returned the truck in 5 hours same day, put key in drop box. The next day charges appeared on my credit card for filling the gas tank up and another surcharge. I called immediately and spoke to a different attendent. He argued at first about me having to fill the tank up anyway. Why should I pay for a full tank when the truck only had a quarter tank when I rented it. He checked and gave me credits for those charges. One of the backup lights were not working either which my wife discovered. I told the attendant that. Not real happy with my Uhaul experience at all this time. In the past renting a Uhaul has always a great experience with a full tank.
BARRY S.Check out of the reserved truck took 30 minutes! Why is it so complicated for these dealers to process a rental?
MARK C.Clerk at Mr Store it was wonderful!
kathy W.Very friendly staff. Waited for me before they closed. Smooth & fast check in. Excellent service!
Cheryl V.The lady at the uhaul rental location was very nice and helpful. Thank you for being so kind.
DANNILEE K.I know we were not late but thanks for being SO nice!
Rachelle F.The truck was a little sticky inside, not a big deal. The biggest turn off was the mobile check in. It took about an hour and there were SO MANY points of damage on the truck which were not indicated.
Gregory Z.Very good service. I needed to upgrade to a larger truck and they made it happen without blinking an eye.
JAMES H.The service was great. Maybe more vehicles? We wanted a 10' truck but only the 15' and larger vehicles were available. The lady at the desk said those go the most/fastest so maybe make more of those available. Otherwise we had a great experience.
THEODORE H.It did not have an easy access drop off box for the keys. Uhaul as a company is poor in managing the drop off process; I believe it's the transportation department not communicating with the different locations. We had to drive to two different locations to drop off because the system wasn't updated from what we were told by the transportation department. And that made us late for the drop off time, and so we were charged $40 for being 30 minutes late. That is ridiculous!
Lenin P.Facility was locked. Sign on door said to call. Personnel came to the door, took the key and stated a receipt would be emailed.
Cheryl C.Not a thing.
Vivian B.Never got a call back still waiting on my refund for Dolly. Other than that I can't complain, I was late on my move die to major issues with my move n no dolly so move took allot longer than expected.
Tina D.Nada
John R.Again, our reservation was switched to a different location which makes no sense as "lack of availability" was the reason. All that can mean is you needed this size truck at the new location and we got it there for you at our INCONVENIENCE.
Jen H.Awesome staff and the vehicle was in excellent condition and easy to drive.
Dean P.Excelente
fremont B.Toni was absolutely incredible. She was friendly, helpful and so funny. Will be back!
Kalie W.Very friendly and helpful
Amber D.Keep doing what you are doing
Homer S.The manager Tony is fantastic! She makes everything about that location excellent.
Kenneth C.Toni was excellent in costumer service. She went above & beyond to sort out and correct an error on our contract!
R. K.Took over 1 hour for me to get the rental because of a problem with the computer system. For my wait and time that it took management only charged me for 1 day rental. I didn't expect that at all, was not happy waiting but a little while later received a phone call that I could have the rental for 2 days but was only being charged for 1 day. I would definitely rent again.
Michelle G.Toni Jones was exceptionally helpful.
Thomas K.Tonight was very courteous and made the overall process hassle free.
Megan P.They took my rental and pickup papers never gave back. I did not receive credit for extra gas in the Uhaul on returning it.
sharon U.Excellent customer service from Toni Jones.
Dwayne B.Tonight was wonderful.customer service
Antonio C.I am very satisfied with service and equipment thank you Robert Brown
ROBERT B.Nada
gladys W.Very supportive our our needs. Appreciate the great customer service
Kevin S.None great experience
Kenneth H.The manager was awesome!!!
Justin G.See above
John E.A bit expensive, when all was tallied. Maybe just the central Florida market, but didn't seem like a good value.
Mario D.Tony was Very Nice and Professional! I definitely Referred a Friend already! Thanks again. Sincerely Tim Micko
Tim M.Quick and easy
David V.What a RUDE OLDER WOMAN, called me asking where the missing furniture dollie was ?? I ONLY rented the SAME 2 DOLLIES I RETURNED, THEN i find an extra charge of $26.10 from this location on my card, I DON'T think its right to charge me without a reason, Another reason to NEVER USE U-HAUL EVER AGAIN ! She does NOT KNOW HOW TO WORK WITH THE PUBLIC- Maybe she was irritated that I interupted her slow QUIET DAY - SHE NEEDS TO BE RETIRED !! NASTY ATTITUDE
Debbie M.We had a reservation for 9 but saddly when we arrived to the location the system was down so it took almost 2 hours to solve. Ms Toni Jones did the best she could to help me and even when it took extra time we had a great time with her. Her costumer service is superb. When I was leaving an employee ran to me and gave me a new contract with a discounted price. Thank you Toni for all your help it was great meeting you.
Javier R.I am completely 100 % satisfied with the U-Haul experience at this location.
Linda C.N/C
Kevin J.Mrs. Toni was very professional and very excellent person.
Magdelyn C.Update your computer. It froze up,and it took 20 to 25min longer than it should have!
Donald P.Tony was VERY professional and easy to deal with! I had a REALLY GREAT experience! I will defiantly recommend this location to everyone!
JAMES M.Tony the manager is very competent and professional. Great at follow up.
Kathleen K.Very Easy Process In & Out!!
Randy F.no problems
HENRY N.Great location and Toni is a pleasure to work with.
Roberto M.