Customer Reviews for Mps
(U-Haul Neighborhood Dealer)

Rating:

5.0

You have everything organized perfectly! Glad to do business with you

Rating:

5.0

Really nothing. I was in and out quickly. The young man hooked it up. It was as expected coming and going.

Rating:

4.0

did not have enough furniture pads for my order

Rating:

5.0

Friendly staff at pickup location. Process was very simple.

Rating:

3.0

The trailer was great. Well engineered for carrying a motorcycle. My only comment was the right side tire was almost smooth, no tread. If I had noticed it before I left, I would have asked them to change it.

Rating:

1.0

Vehicle wasn’t clean. Gas not full. I ordered 24 moving pads and they were not to the truck. Took pictures of all the damage on the truck.

Rating:

5.0

Easy access and great customer service no issues with the equipment was a nice experience use the equipment thank you!!!

Rating:

3.0

This location is on a side street, tucked away from view. It’s small, and a bit dark at night time when I dropped off. I prefer the larger locations or at least more well lit. Otherwise no problems at all.

Rating:

3.0

Truck more than 15 years old, front lights don't work, lots of noises underneath.

Rating:

5.0

Yes

Rating:

5.0

It was closed so no person contact.

Rating:

3.0

I was told that they closed at 12: 00 pm. So I made it back by 11:00 am only to find nobody there, nobody answered the phone, or text. Let the equipment in the driveway and had to check on it a couple dozen times throughout the weekend to make sure it was safe. Other than that, the attendant was friendly and knowledgeable.

Rating:

4.0

A/c in truck did not work. It kept blowing at the floor and windshield even though it was on the front air vents.

Rating:

4.0

Service was outstanding. I would rent here again.

Rating:

4.0

Had to search to find someone to handle the check-out process.

Rating:

5.0

Very helpful we arrived early and we where able to get our trailer and get down the road.

Rating:

5.0

It has to be really, really good for me to post a review. This experience was the best I’ve had with uhaul. I picked up the truck and it was exactly what I requested. No waiting around for keys and contracts and no one wasting my time as they look stuff up on their computer. Drop off was just as easy- parked the truck, dropped off keys, and left. Got the correct bill in my email. No wasted time and everything went very smoothly. This is my new go-to uhaul location.

Rating:

5.0

Pick up and drop off were very smooth. I could easily call with questions and he was very responsive and helpful. Location convenient. Would definitely use again.

Rating:

5.0

All good!

Rating:

2.0

It would be nice to have more space. It was on a small street and had no parking for customers. It was challenging to park and to pick up and drop off the equipment. The staff were very friendly and helpful, though.

Rating:

5.0

Was a nice experience

Rating:

5.0

Pleasant transaction

Rating:

5.0

I was “in and out” quickly and had good customer service.

Rating:

2.0

The location basically looks like an automotive junk yard that also has some Uhaul equipment, hidden back in a resedential area, The Uhaul representative did not properly secure the auto transport trailer to my hitch, resulting in damage to my truck when I attempted to load the car on the trailer.

Rating:

1.0

The guy who took the truck was rude and told me I was at the wrong location. I said this never the agreement and the lady at the Huntsville location made a mistake. And btw. I was headed to Huntsville, and I had know you were going to charge me. I would have driven it back

Rating:

2.0

This wass the second location I had to go to. The truck that was given to mr at the first location had the ignition busted off like someone had tried to stal it, and it was missing the passeneger side blind spot mirror. I recommend blind spot mirrors when driving a 20' moving van. When I was given the truck it only had 3/8 of a tank. When I finally got the paperwork emailed to me it stated the tank was full. Turns out the truck number =on the paperwork was wrong and I was either driving the wrong truck, or there was a major paperwork error. I rented a truck in January, and it was 5 star all the way. I dont know what happened in a month, but everything went down hill. Fortunatley for us, JD took care of everything and our bill was corrected to the right mileage. Thank you JD!!

Rating:

5.0

It was clean but not well lit and being that I dropped off after hours the surrounding area seemed super shady. All in all it was fine but maybe more lights for the lot.

Rating:

5.0

Outstanding customer service and support!! We were very pleased and are grateful for the assistance and excellent management!!! Thanks, and keep up the amazing public assistance you render. Drop off site also did an awesome job in assisting us.

Rating:

2.0

So much miscommunication overall with location and customer support.

Rating:

3.0

I dropped off on a Sunday and this small facility was closed. The drop box for my key and contract had excellent directions so I felt comfortable leaving the truck there.

Rating:

5.0

Everything went perfectly. Nothing to improve.

Rating:

3.0

Nobody there at 10:00 am on November 12th. Phone check-in did not work even after repeated attempts. I made sure everything was in order and the truck was locked and left the key in the dropbox.

Rating:

5.0

The young man who assists me here every time I have rented a u-haul is very nice! He does a great job, and I will always recommend this location.

Rating:

5.0

Worked with my needs most excellent.

Rating:

3.0

The appliance dolly was not in the truck which was a HUGE inconvenience considering we had many appliances to move. We had to rush over to homedepot and rent an appliance dolly which cost 3x the amount just to be able to fully do our move. I also dislike the pre check in. I did the pre check in to “save” time, however, there were all sorts of other steps for me and my husband to do with our licenses before we could take off. I feel like ALL of that should have been part of the pre-check in.

Rating:

5.0

The 24/7 software was very difficult to use, it kept denying me access to get th3 truck. It someone hadn’t shown up when they did it would have delayed my moving plans for th3 day.

Rating:

5.0

I thought I made the reservation at the Glenda location but when I showed up it had switched to a location on 105 in Conroe. The gentleman at the Glenda location took care of everything, changed the location back to Glenda and had the carrier I needed hooked up in 15 minutes.

Rating:

3.0

No one was there when I dropped off and had to park at the edge of the street.

Rating:

5.0

Equipment is always clean and ready to go...In and out in five minutes every time...these guys are great and I would highly recommend this location to anyone,

Rating:

3.0

Was easy to pick up and drop off.

Rating:

5.0

Nothing, great service

Rating:

1.0

I have used uhaul two times in the past 3 months and the pickup and drop off have been nothing but a nightmare your system is 100% trash and doesn't work

Rating:

3.0

Need lockable hitch.

Rating:

3.0

Location was a drop off only. No one was there when we arrived and we used the online system to return the truck.

Rating:

5.0

Jeremy was professional and did a great job hooking up the Uhaul.

Rating:

5.0

Friendly, fast and convenient

Rating:

5.0

I didn't get the young man's name who helped me but he was super duper above average and outstanding in every way possible and his courtesy, efficiency, and assistance was greatly appreciated.

Rating:

3.0

No one was on duty. Used drop box.

Rating:

3.0

The trailer was in the back lot so not easy to access.

Rating:

5.0

Great and easy rental. Trailer worked great and guy that helped with everything real cool and made it all easy. Will rent from again.

Rating:

3.0

It was ok, not much parking.

Rating:

5.0

Fix your piece of shit worthless app so it accepts pictures so I don't have to store your shitty truck on my driveway overnight. Seriously, read the reviews on the play store and get a fucking clue. IT DOESN'T WORK!

Rating:

2.0

Uhaul trailer was dirty on the outside and had back grease on the inside. When I went to return the trailer during business hours, no one was there to meet me and so I just left it.

Rating:

5.0

Ratchet needed a little help. WD-40 seemed to do the trick on the car hauler