When we picked up the U-Haul trailer we were told we could drop it at any location near Our finishing location however when we got here we found out that all the U-Haul places would not take it and we had to drive at 25 miles to drop off location.MARK ALLEN C.
Customer Reviews for Mps
(Distribuidor de U-Haul del vecindario)
Magnolia, TX 77354
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Went to drop off truck and attendant told us to just drop it over there. Then obviously never checked in the truck because we received a call days later asking us to return the truck.COLLEEN H.
Better customer service. Shouldn't have to wait while they work on classic cars. Also got charged for stuff that I didn't ask for or receive. Still waiting on customer service to contact me regarding being overchargedBrendan S.
El cliente no dejó un comentario.Jerry A.
El cliente no dejó un comentario.Rachel G.
My experience at this location was great! Very helpful team!Vanessa F.
El cliente no dejó un comentario.EGAN S.
El cliente no dejó un comentario.Tom B.
El cliente no dejó un comentario.Jane C.
El cliente no dejó un comentario.ELMER M.
This place is kind of strange because you have to go into some auto shop and find the kid that runs the U-Haul part of it, after that though the kid is very friendly and very respectful and super helpful, I like this location and I will go there if I decide to ever use U-Haul again.Joshua K.
El cliente no dejó un comentario.Steven T.
Instructions on dropping off equipment would be recommended! And I mean coming from the Uhaul text messages! Personnel from the drop location has no fault! Uhaul themselves should send messages with more information than just an address!!!!!!David G.
El cliente no dejó un comentario.John L.
El cliente no dejó un comentario.Steve B.
El cliente no dejó un comentario.Michael P.
Booked online at night and picked up next day. Check out was easy Hooked up trailer and was gone in 18 mins. WOW! RETURN EASY TOO. Their hours may be limited but they do have a night drop box. Staff was very easy to work with. They have a good variety of uhaul equipment. I recommend!!Deirdre M.
El cliente no dejó un comentario.JASON S.
El cliente no dejó un comentario.John A.
El cliente no dejó un comentario.Jennifer B.
The gentleman that helped me with my trailer return was friendly and efficient. He showed me where to place the trailer. He unhooked it and I was on my way. Straight forward no nonsense! We will use them again.Alexander C.
El cliente no dejó un comentario.Jan A.
This location was the best. I had to change my reservation multiple times at the last minute until the moving day arrived. What a great experience. And the price was much better than Budget or Penske. Keep up the good work. 5 stars for everything.Kenneth J.
Good work and good peopleMohammed Y.
In and out quickly no problems.William J.
El cliente no dejó un comentario.Jason H.
El cliente no dejó un comentario.Bo J.
El cliente no dejó un comentario.Ninive E.
Very easy process and helpful owners at the location.William R.
El cliente no dejó un comentario.Tom G.
Very professionalRichard B.
Nothing. This location is very accommodating and friendly. Already have another rental scheduled at this location and will use them every time I need a u-haul.Edward B.
Excellent customer service!! Took care of my current U-Haul reservation and helped me with another one! Definitely recommend.Rebecca K.
Staff was very friendly and helpfulAnne K.
No military discount Cab of the truck was full of pet hair Mechanical issue, thankfully I made it before it broke down. I will not recommend uhaul to any of my friends or family. Very disappointed in uhaul.Chris M.
El cliente no dejó un comentario.Daniel M.
No problems. It was a drop off after hours.BENJAMIN H.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Joshua L.
El cliente no dejó un comentario.SALEEM C.
El cliente no dejó un comentario.John L.
El cliente no dejó un comentario.Larry S.
I had a horrible experience and need refunding issues to me. I need to be contacted directly by customer serviceHeather G.
El cliente no dejó un comentario.DAVID R.
El cliente no dejó un comentario.Mark A.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.Bernadean B.
El cliente no dejó un comentario.Andres D.
El cliente no dejó un comentario.Patricia R.
El cliente no dejó un comentario.Timothy K.
El cliente no dejó un comentario.Randy T.
This location was an eazy drop off. Thank youJENNIFER B.
El cliente no dejó un comentario.Randy T.
Jeremy did great He called customer returning truck to make sure they were on timeronald H.
El cliente no dejó un comentario.Maxine T.
El cliente no dejó un comentario.Jack K.
El cliente no dejó un comentario.Sherry C.
Need to keep the size of truck closer to the size requested. We had ordered a 10' and wound up with 20' it was a bit big to drive. Especially for my wife she is not a truck driver lol, but she pulled it off. Thank God. 10 extra ft is not someone can easily adjust to.Tara M.
El cliente no dejó un comentario.Steven P.
The uhaul person was very helpful, completed the work, and got us on our way quickly. Highly recommend!Kelli W.
El cliente no dejó un comentario.David B.
Not much more you could have done. They were prompted and got me on the road quickly.David S.
Needed a representative since the last place shorted me on moving pads but no one was on site at 11 am.Charles O.
I want to know what these charges are on my card. Please consider me, thanks in advance .LOTOSHA P.
El cliente no dejó un comentario.Stephen B.
El cliente no dejó un comentario.Richard L.
El cliente no dejó un comentario.james G.
Awesome serviceStephen B.
El cliente no dejó un comentario.SONYA F.
El cliente no dejó un comentario.jacob M.
El cliente no dejó un comentario.Kymberlee C.
No one was onsite at 11:45 am to take custody of the trailer. I would use this location again because I had a great experience during a previous rental.Glenn H.
El cliente no dejó un comentario.KATHERINE W.
El cliente no dejó un comentario.kevin T.
El cliente no dejó un comentario.JOHN O.
The hub on the trailer blew out this trailer never should have been on the road. Customer service was supposed to follow up about the danger uhaul put me and others in on the roadTyler S.
Tire light on and said to still take it. Should of told me prior.Peter H.
Keep doing what you do. every thing was as expected. would use yall again. thank youDonna P.
I did not see the personnel, I just dropped the keys in a drop box. It is very close to my house so it is a very convenient location.Paul D.
Well done.Peter C.
El cliente no dejó un comentario.Ronnie M.
The place was closed when we got there so I'm really not able to rate it.DANA R.
The equipment had been damaged when I picked it up. I did not notice the damage until I was working with the trailer. It appears to have been repaired. I was quite nervous the entire time that I would be implicated in this previous situation. I expect the equipment to be fairly pristine or noted as otherwise. Clearly, this deficiency was both long existing and a non-issue from a functional standpoint. The fellow at the location was nice. But the location is very substandard. It is really a dilapidated operation. I would not return there only as I do not feel comfortable or safe.James S.
El cliente no dejó un comentario.Scott R.
Check tie down straps and tire pressure for serviceability before providing to customers for use.Bryan T.
El cliente no dejó un comentario.Wei S.
El cliente no dejó un comentario.Tyler M.
El cliente no dejó un comentario.SANDER K.
Give me a refund on my rental for the poor customer service I had to deal with in ontario!!!Michael C.
Very honest upfront in my past experiences there has always been hidden fees not here Jeremy was upfront about all the cost. They didn't have the truck I needed BUT I was upgraded at no additional cost to me! The truck was speck clean and the cost was TOTALLY worth it! Thank you the great customer service!Jessica M.
Did not like that 2 1/2 hours before my reservation appointment i get a text to call the scheduling department because the equipment i reserved three nights before is no longer available at the location i choose. I was redirected to a facility twelve miles further, and upon my arrival to the facility at my reservation appointment, i find that the uhaul reps are at lunch. I understand things like this happen, but it was an inconvenience that put me behind on plans.Lorenzo E.
El cliente no dejó un comentario.Steven S.
Unattended drip of. I never went into the facility.JAMES W.
Rid trucks of fire ants. My trip included two days of being bitten by fire ants while driving. The original pickup location assigned by Uhaul was unsuccessful in getting me on the road. For THREE HOURS, I finally was assigned Glenda Drive which provided excellent service. With regards to the billing and credits, I've written Uhaul to get details but to no avail. At this point I would not recommend Uhaul because of the lack of response, even to an email link sent to me to ask these questions. The Houston area call center was somewhat helpful in getting me reassigned a new location but the original location should not be handling long distance moves. And I even went online for signing in to shorten the process, but THREE HOURS IN THE ORIGINAL LOCATION to finally get reassigned failed at this process and handling. The destination had issues with leaving my vehicle temporarily for more than 15 minutes! My request to the Houston call center was not setup as requested for alternate process for me to drop off. Lack of communication from Uhaul for these issues that remain unanswered, especially credits to my move, keep me from recommending this company and I hope their service improves someday. Twice I have responded to the email link to ask questions and state concerns but no response.William K.
El cliente no dejó un comentario.Calvin W.
Great employees and fast service!Glenn H.
Have someone do maintenance. Check tires and make sure lights work. The man running the place was nice. Equipment would probably be ok for local use.Billy R.
Good service. They were prompt in helping us return our truck.felicia H.
El cliente no dejó un comentario.Marty C.