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Margarita M
Customer Reviews for Move It Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Better gas mileage was my only issue
victor gThe fact that I was overcharged for mileage that I didn't use I was also charged for a whole gallon of gas when I refilled the thing it was just a terrible experience and I'll never use you all again
Jeannie LThe gentleman opened the gates even though the sites was closed. I was not able to back-up the trailer; the gentleman did this for me.
Robert TThe representative that checked me out was outstanding. She is a credit to U-Haul.
Joseph CNo improvement need. Amanda was awesome. Thanks Amanda
MONETTE DAmanda is such a kind, beautiful person, will rent here again because of her.
David GAmanda that rented the uhaul to us, was SUPER helpful and very informative. She made sure that she got us a 15ft, when all they had was a 10ft. Amanda got us a GREAT deal, better than the other places I called. AWESOME JOB!! THANK YOU Katie Gonzalez
katie GHave a wder ramp on the vehicles. I spent approx $100 only to discover my wheeled item I was trying to relocated was too wide to roll up the narrow ramp. Wasted money.
Michael MCan't think of anything. Rose was outstanding in getting me setup and on the way quickly.
Lewis KTrailer rented had straps come undone while travelling. Same for safety chain. Equipment was in rusty shape which I believe led to the ratchests coming loose.
AUSTIN SGreat customer service- everyone that worked there were very friendly.
Angela GStore manager was very nice and helpful.
Myles HHave a bigger front lot, so 2 or 3 customers could pull in, and not be close to the front road/busy road!
MARY LPossibly open at 7:00 instead of 9:00.
Albert TThe feature that was supposed to allow me to check in on my own once I arrived to the location wasn’t working correctly. Fortunately, the manager was able to save the day. She was very helpful and customer oriented. We greatly appreciated all her assistance.
Shelley AStay the same
James MThe individual there was extremely professional and knowledgeable. Outstanding job! Thanks
Randy MVery professional , and nice will definitely be using them again
Gilbert LAmanda was wonderful. Very helpful.
JOE VNo improvements needed. Amanda was beyond excellent, great smile and great service! Will definitely use again!
Jeff VAmanda at the truck rental location was very nice, helpful, professional and took care of us very well. I even had to cancel my original reservation because of scheduling reasons, and had to reserve the truck again at the last minute, and Amanda made sure that we had what we needed when we needed it. I am very happy with the service. :)
Krista SAmanda was very helpful. When I arrived at the location, she was very welcoming and ready to assist. She had another customer at the same time but was very considerate to let me know she would be right with me. All went great at this location and Amanda absolutely knew the U-haul system and was well informed.
Linda bAmanda was very helpful and made the transition easy. Great customer service.
Moses HGreat Service! I would recommend it to others!
james wGreat customer service!
Charles MI wouldn't know what to improve I like the service Thank you
Evelyn MAmanda was wonderful.
Susan MNothing. Everything was amazing including the customer service!!!!
Sheila WThis experience was absolutely ridiculous. I made a reservation at one location at 8am. Uhaul moves my reservation without notification. I did not receive my follow up text 24 hours before. Showed up to pick up my reservation and was informed it was not there. Went to the new location that it was moved to only to find out they did not open till 9. Once the location opened I was told that I was supposed to be moved to yet another location. I was given a 20 ft truck that was reserved for someone else finally at 9:20am. I had a window time of 8am-10am to use the truck to haul Girl Scout cookies. I received a call at 10:30am wanting to know if I had finished with the truck yet. I returned the truck by 11:50 an. The girl in the office at the fm 528 location was very nice and it was not her fault. When I rent a uhaul truck my expectation is to go to the location time at my scheduled pickup time to receive my truck. This did not happen. It is utterly ridiculous to move locations 3 times without any notice.
Brandi BVery easy to find.
Doug BThe manager amanda was super nice and easy to work with. Highly recommend.
BRANDON BAbsolutely Nothing! Amanda was very professional, courteous and helpful. She made my moving experience very enjoyable!
Satarro PThe truck was clean and ran well. Equipment requested was all there and in good shape. Thanks for a good experience moving.
mary cThe young lady that I rented the truck from was very helpful. Very pleasant and made the experience of hauling my mothers( who passed away) things not so horrible. She helped make things run very smooth and I would recommend her to everyone and I really hope her employers appreciate what a pleasant employee they've found. I would hire her definitely, and can honestly say when my time is over at this storage place, that she will be missed. I appreciate having good people in my life. And she's always made the experience every month of having to make my payment pleasant and. I've always looked forward to seeing her this whole year I stored my mom's whole house and I was basically very depressed and not to happy. She brought a smile to my face I didn't think was possible again. I truly can not praise her enough for her excellent customer service.
kathleen bExperience was fantastic. Amanda was great! We had a difficult situation come up and Amanda handle it with ease and made our situation much more bearable. THANKS AMANDA!
ANDREW SI was charged multiple times for the same rental and my fees were duplicated over and over. Also, this was an enormous hassle as I had many problems with the rental and pickup. Someone needs to call me immediately to refund my money for the fraudulent charges on my card.
AmandaLynn DAmanda took excellent care of us! Thanks to her for being so sweet and patience with my displaced mom.
Lisa PGive boxes away. Per $20. Spent Its cardboard.
marc mI'm rent 6 by 12 trailer to move my furniture 200 miles good condition ride pretty good feel comfort I'm recommended
CESAR LVehicle had no oil in engine. Power steering pump going out very difficult to turn truck. Awful experience. Uhaul is not what it once was.
Matthew BThe property manager was very helpful and knowledgeable of the equipment. She even offered to help me find an enclosed trailer due to the weather she informed me that might occur during my rental. I was very thankful for her concerns and wanting to make sure that my load be safe. I will definetly be referring people to this place.
Jonathan SMade reservation for another location and then was moved to this location without consulting me. They opened later and we had to change our trip plans. I think we should have received a call letting us know if this was ok.
micahel c