Comentarios de los clientes para Move It Self Storage Sugar Land Greatwood

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Move It Self Storage Sugar Land Greatwood

Clasificación general:

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SHALAKI C.
Clasificación:

El cliente no dejó un comentario.

Rajan C.
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I was told gas is full and the text ‘before leaving arrived late' and realized the gas wasn't full. I drove 76 miles and ended up filling gas for 15 gallons. The customer service person was the very unfriendly and dull person. Wouldn't want to deal with her again.

Barry W.
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Very friendly young lady at the desk

Cyndi R.
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Ashlyn is fantastic!!

Daniel F.
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El cliente no dejó un comentario.

JOSEPH B.
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El cliente no dejó un comentario.

KALANI G.
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El cliente no dejó un comentario.

Marco Q.
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Second time I drop in this location. Same efficient and professional lady. Expedite the process. Congratulations

DANIEL F.
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Everything was great as usual. The only issue I had was with the app upon return. Could it be my cell phone provider, my location at the time or the app it self I'm not sure. I wasn't able to proceed after the share my location prompt. If it was the actual app fixing this glitch would be helpful. I ended up leaving a message at the storage facility since it was after hours and I couldn't get through to a uhaul representative. The next morning I received a message from the storage facility rep whom finalized the return. Thank you move it and thank you uhaul.

Randall D.
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Angela did an outstanding job. Very friendly & helpful. Great attitude. I was in & out in no time at all with my truck rental

JACQUELINE B.
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El cliente no dejó un comentario.

HECTOR V.
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El cliente no dejó un comentario.

SUSAN L Q.
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Ashlyn was very friendly and professional. She processed my rental and got the trailer hooked up and me on my way in a timely fashion. I definitely will make this location one of my favorites.

Laurie V.
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We had to wait about an hour for the person working there to figure out how to check in the truck we reserved. She told us to top off the tank when we brought it back but we only drove 8 miles and to top off the truck took 3.5 gallons. When we told the associate that the last person didn't top off the gas tank and we put 3.5 gallons in we didn't get any kind of credit for the extra gas we put in (as instructed). The person before us should have paid for the gas they used.

Jimmy I.
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El cliente no dejó un comentario.

KARL JAMES G.
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El cliente no dejó un comentario.

Mark C.
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El cliente no dejó un comentario.

Tzu Wen N.
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El cliente no dejó un comentario.

kattie I.
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El cliente no dejó un comentario.

Michael P.
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I was charged $20 for a “manual check in” even though I turned the truck in a day early and your app was not working.

Barry D.
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El cliente no dejó un comentario.

Gregory S.
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The young woman who checked me in was friendly, helpful, and made the check in process fast and easy.

Dean G.
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El cliente no dejó un comentario.

ZHIWEI Z.
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El cliente no dejó un comentario.

Kyle C.
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El cliente no dejó un comentario.

TRAVIS SCOTT P.
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Customer service was outstanding

Reza F.
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El cliente no dejó un comentario.

john B.
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El cliente no dejó un comentario.

Gina C.
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The rate is advertised boldly as 19.95 a day. This plus 69 cents PER mile PLUS fuel is excessive. What should have been a convenience was very expensive.

DARRYL R.
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Friendly and helpful staff. My rental process was quick and easy. Great Experience.

Douglas R.
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Improve self return process.

Mary T.
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El cliente no dejó un comentario.

Ben P.
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Fix your app. It's trash. It took 40 minutes to get approval on the app this morning before we could pick up the truck.

Scott M.
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El cliente no dejó un comentario.

Oscar G.
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El cliente no dejó un comentario.

Juan V.
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El cliente no dejó un comentario.

SHAWN T.
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El cliente no dejó un comentario.

Sindy P.
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El cliente no dejó un comentario.

Michael H.
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Fix your app, the online check out process is horrible. It took 37 minutes to get the truck! This is of course corporate's fault, not this location's, and I made my displeasure clear in app at the time. I would add that asking for references and additional conditions at the time of rental after the reservation was accepted and confirmed borders on illegal and is certainly unethical, had you declined me. On the sole positive note, Ashley, the on site representative when I returned the truck, did offer to check me in at no charge when I explained the difficulties of the pick up. Without her effort, I would have rated this whole process a zero.

Steven D.
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Not a thing. Y'all are great to work with!

Melvin C.
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No issues.

Katie S.
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El cliente no dejó un comentario.

Christina H.
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El cliente no dejó un comentario.

Paul Q.
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El cliente no dejó un comentario.

Steven D.
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Nothing. Representative was very friendly and helpful.

GILBERT M.
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El cliente no dejó un comentario.

Mir R.
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Nice and clean location. There was no body at the office maybe because of covid19. I self dropped the uhaul trailer But it was a good experience

VASILY R.
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Ashley is wonderful

Sheray G.
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UHaul's online drop-off process was very helpful. It allowed me to drop it off efficiently that night before the truck was due (even though the location was closed).

KELLY S.
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Ashley is the best!

Jude N.
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The lady that attended to us was very professional and nice. keep up the good work

JOHN P.
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Nothing. Your staff was very helpful and knowledgeable and quick to get me hooked up on arrival and checked back in at completion. Will recommend to anyone and will use again for my final move after home sale.

GERALD E.
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El cliente no dejó un comentario.

PAUL D.
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El cliente no dejó un comentario.

APRIL H.
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I didnt speak with anyone or see facility returned vehicle that evening around 6pm. Received notice of a charge of $47.53 for equipment fee and after hours fee. I didnt know about a after hours fee and dont know what equipment fees are for I only used the truck. I returned the vehicle early because I no longer needed it so being charged is strange.

THOMAS T.
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El cliente no dejó un comentario.

SHAHID M.
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Very good service

Paul C.
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El cliente no dejó un comentario.

Bobby A.
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Thank you Amber

Cynthia P.
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Representative was helpful, polite and very knowledgeable.

Corey S.
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I sent an email (text of that appears below) to the UHaul location on Mar 23 to express my request for refund of $20 and I re-sent it today (Apr 5) because of no response. This is the reason for my "no" recommendation as of now: Subject: UHaul Contract #21827244. Hi - I returned a U-Haul truck and 18 furniture pads today to "Move It Self Storage" 1728 Crabb River Rd, Richmond TX 77469. Equipment: TT 3065E I returned this about 11:30am which would have been normal business hours except for coronavirus. I had called twice (once before driving over and once while at the drop-off) to discuss my return. After returning home I tried several times to use the website and to use the phone app but neither was able to tell me that my return was either accepted or confirmed. I do thank you for the email and receipt but saw I was being charged $20.00 for after hours return. I would like to have the $20.00 credited back to me as I returned the truck early and during what should be normal business hours. I appreciate the health concern, but I don't feel that I should be charged when I made every attempt to return during business hours. I can be reached via this email or the phone number below if you should need to discuss. Thank you, Corey Scheller K104 Consulting 281.787.2446

william H.
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Very convenient. Manager shopped various plans to compare prices and options on drop off.

James S.
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Trailer door needs work

Terri E.
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El cliente no dejó un comentario.

Kris N.
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We had to wait for service then when we were handed the keys to the truck, they didn't fit and she had to go get a different truck from the back lot. She got out and said here you go! The truck was disgusting! Filthy and smelled horrible. Didn't really notice the smell until my husband drove it out. We were meeting our movers so had no time to turn around to return! He had to drive for five hours with this disgusting smell. We are NOT satisfied customers!!!!!!

Shawna B.
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El cliente no dejó un comentario.

edem N.
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Mobile check in didn't work well.

James T.
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El cliente no dejó un comentario.

kishore Y.
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Excellent and quick friendly staff.

Cynthia T.
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GREAT CUSTOMER SERVICE!

Tommy G.
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Friendly and knowledgeable staff.

Stephen W.
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I dropped the trailer at 5:30 in the morning .this facility was not open yet.

Brent L.
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El cliente no dejó un comentario.

Jonathan G.
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El cliente no dejó un comentario.

Christopher M.
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Process was fast and simple!

Colin P.
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El cliente no dejó un comentario.

Debbie P.
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El cliente no dejó un comentario.

Thomas S.
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El cliente no dejó un comentario.

Daniel B.
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Service rep was very friendly, knowledgeable and helpful.

Bradley B.
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Agent couldn't find the key for about 15 minutes. When I returned the truck, the store was supposed to be open but wasn't. Returned over 1 hour before due date and dropped key in drop box. Next morning I had an email from U-Haul wanting to know where the truck was. I answered the email and went to the store. The agent stated she didn't have time to check it in (at 10:00 the next morning). Blankets and a hand truck were in the truck but I did not rent them or use them but got charged for them anyway. I've rented from this location a hand full of times without a problem. This time was a disaster.

william W.
Clasificación:

We wanted to make sure that the employee who helped us named ASHLYN gets recognized for her amazing customer service and helpful nature in our situation. She needs to be recognized for her awesome personality and professionalism

Blesson A.
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El cliente no dejó un comentario.

Derrick V.
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No comment on drop off location. I dropped the truck off overnight.

fernanda F.
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El cliente no dejó un comentario.

Chian-Hung C.
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Very good service

Gordon O.
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El cliente no dejó un comentario.

xinliang Z.
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good place for rentting

Denzil B.
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Comunication skills and attitude could take a little brushing up, other than that everything else was okay.

Wlodzimierz D.
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Extremely customer friendly place. Highly recommended

MARTIN L.
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El cliente no dejó un comentario.

Joseph L.
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El cliente no dejó un comentario.

Colin P.
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The staff at this location is the only reason I rent from here. They need a raise!

Hector M.
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El cliente no dejó un comentario.

Sidney S.
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Amber is a terrific representative...hire people like her!

James S.
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El cliente no dejó un comentario.

Jim M.
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El cliente no dejó un comentario.

Shimeka I.
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El cliente no dejó un comentario.

Santiago R.
Clasificación:

Both associates Ms. Ashlyn and Ms. Amber were professional and courteous with my husband and I. Doing business with Move It Self Storage in Sugar Land was pleasant and if in the future we or a friend need your service your business will be highly recommended.

Frederick N.
Clasificación:

Have a box buy back policy.

DENISE L.
Clasificación:

Ashley was fabulous! Very professional and friendly. We will definitely use her again.

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