Comentarios del cliente para Move It Self Storage Atascocita

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Move It Self Storage Atascocita

Grado total:

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Reginald C. en

Grado:

El cliente no dejó un comentario.

John W. en

Grado:

El cliente no dejó un comentario.

NORMAN L. en

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El cliente no dejó un comentario.

Yvette W. en

Grado:

The man that works there was very helpful. Awesome!!!

Betty E. en

Grado:

El cliente no dejó un comentario.

Tymeshia W. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

We were shopping for a 26 ft. & they're very difficult to find. We opted for the 20 ft., just made an extra trip.

James M. en

Grado:

El cliente no dejó un comentario.

Sarah V. en

Grado:

The staff was so well organized, professional, and friendly. I'd definitely recommend them!

Belinda D. en

Grado:

El cliente no dejó un comentario.

Henry C. en

Grado:

El cliente no dejó un comentario.

Constance B. en

Grado:

They were very helpful and nice

Yalonda N. en

Grado:

El cliente no dejó un comentario.

Richard K. en

Grado:

Fast, efficient, courteous and knowledgeable! What else do you need??

Ivan V. en

Grado:

Just wanted to express my concern on auto trailers not having a lock on the hitch.. should really be part of the trailer. Since we the customer are renting it because we do not want to purchase a trailer let alone lock for he trailer

Amy R. en

Grado:

The truck was the most disgusting thing I have ever seen. Dog hair cigarette ashes I drink spilled all over the window dirty socks underneath the seat absolutely unacceptable. Also the keys were not left out in the lock box so we had to wait for the representative to return from lunch. Then when he returned he wanted to argue with me that it was not his responsibility to clean out the truck. I just simply walked out because I was not going to argue with him.

Stamatia Z. en

Grado:

Make sure to point out not to drop the contract and key before signing into the website. I read the sign after doing so. It was already too late. ;-)

Audrey A. en

Grado:

He mentioned we weren’t supposed to return it there but on the phone the representative told me I could take it there

Timothy T. en

Grado:

No suggestions for improvement since I received excellent Customer Service.

Paula S. en

Grado:

Kevin is a great customer service representative!

Edicson L. en

Grado:

1. Dolly for appliances was advertised in website but not available in the store. 2. Neither the truck's loading area nor the cabin were clean. Cleaner people would feel more comfortable. 3. Door in the driver side had a funny noise while driving

John W. en

Grado:

El cliente no dejó un comentario.

Elisha M. en

Grado:

Staff is super friendly!

Frances G. en

Grado:

El cliente no dejó un comentario.

Ivan M. en

Grado:

1) I’ve been to this location three times. Each time the door is locked and no one is in the store during posted business hours. Makes planning a move very hard and frustrating. 2) when I picked up the trailer I was met with heavy resistance and an attitude because I wanted to pick up the trailer too close to closing time. 3) the customer service rep never took his Apple headphones out of his ears while assisting us. 4) we ordered moving blankets and didn’t get them. When I tried getting a refund from this location, he refused to help me and said only UHaul can issue refunds, which I confirmed with UHaul is not true. 5) the trailer we rented had bad wiring that was causing a fuse to break on our vehicle, taking out lights on the entire trailer and tail lights on the left side of the vehicle. Replaced the fuse, and it tripped one minute later. Not safe.

David H. en

Grado:

While they had some hiccups with their internet when we showed up to pickup our UHaul, the employee was very professional and friendly from the moment we walked in.

Disha A. en

Grado:

El cliente no dejó un comentario.

CARL S. en

Grado:

El cliente no dejó un comentario.

Carlos G. en

Grado:

I wanted to know if $25 would be would be taken of the total balance for leaving the truck clean as well as for sweeping the back, asking because I seen a paper that said if the box was to be swept and be cleaned $25 would be return.

Darrel C. en

Grado:

We did web check in and I specifically requested to use a different method of payment and wanted to use my credit card because I forgot it at home. I was supposed to be contacted “within 48 hours” to complete my transaction from U-Haul but I was automatically charged to the card on file regardless of what I said. You have overdrafted our checking account thanks to this. As I said I just needed to give my credit card info but no one ever contacted me they just charged my debit card on file. Not happy at all!! Thank you for the overdraft fee! Why do this online check in if you don’t pay any attention to what it says?? Waste of time. U-Haul evidently just wants it’s $20 fee to go through an agent to get it right!

SHEREE B. en

Grado:

All was perfect

Teresa B. en

Grado:

Very seamless experience. Excellent customer service!

Shelmadine M. en

Grado:

Must say Amber was superb and professionally helpful in every way.

Micelle H. en

Grado:

El cliente no dejó un comentario.

Silverio A. en

Grado:

I received the truck with a sticky substance in part of the cargo area. Other parts had garbage, mayo packets, and pieces of broken glass. Maybe this was a one off but all truck cargo areas should be inspected in between rental to assure the area is clean and ready for the next customer to use.

Denise S. en

Grado:

The truck had clearly been used and not cleaned or inspected by Uhaul afterwards. I went inside to get my key after I did mobile check in and showed my phone to the guy at the counter but he demanded my license, never said please or thank you once. Not even have a nice day...zero customer service.

marty B. en

Grado:

El cliente no dejó un comentario.

BILL W. en

Grado:

Kevin was great

Henry T. en

Grado:

You need a question about scheduling. UHaul website scheduling stinks. They overbook every reservation. We reserved a 15 ft UHaul but were called as we were on our way to get it. Then they booked us for a 10ft one. Come to find out it was double booked too. Thankfully someone cancelled and we were able to book the original 15 ft. So I would rate your scheduling an F!! The lady that handled the paperwork at the location was amazing and very helpful. If not for her we would been out of luck today!

Tiffany J. en

Grado:

There was mistake with my charges. I was charged for 3 days when I only had the uhaul for 2 days. I contacted uhaul and filed a dispute. I was told someone would reach out to me once the correction was made on 2 separate occasions. No one has called me back. And now I’m going to have to dispute the late fee if they don’t call me today. I am not paying until my bill is corrected.

Grady M. en

Grado:

El cliente no dejó un comentario.

Juile G. en

Grado:

El cliente no dejó un comentario.

Carmen R. en

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El cliente no dejó un comentario.

Lesley H. en

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El cliente no dejó un comentario.

Stacy F. en

Grado:

We also had a need to contact the customer service at 4am and the lady I spoke to was very professional, compassionate and prompt! THANK YOU UHAUL!

TYRONE M. en

Grado:

El cliente no dejó un comentario.

LEE K. en

Grado:

The sales rep was super friendly and helpful.

HELEN B. en

Grado:

El cliente no dejó un comentario.

ELTON R. en

Grado:

The manager is very very nice and welcoming.

Alfred B. en

Grado:

El cliente no dejó un comentario.

Sabina P. en

Grado:

El cliente no dejó un comentario.

Kevin B. en

Grado:

The cab of the truck smelled like urine. There was a Gatorade bottle under the passenger seat. And the tire inflation sensor warning was on at all times.

Guy K. en

Grado:

El cliente no dejó un comentario.

Hilair P. en

Grado:

N/A

Charles K. en

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El cliente no dejó un comentario.

Donald F. en

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El cliente no dejó un comentario.

Dwayne K. en

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El cliente no dejó un comentario.

Deborah E. en

Grado:

El cliente no dejó un comentario.

SHAWNTEL D. en

Grado:

El cliente no dejó un comentario.

Jacoya D. en

Grado:

El cliente no dejó un comentario.

Steven B. en

Grado:

El cliente no dejó un comentario.

Casey G. en

Grado:

El cliente no dejó un comentario.

Ora B. en

Grado:

Trucks should be clean on the inside, the one I rented was dirty. The radio did not work and the truck ran very rough. Also a hold was placed on two of my credit cards and even though payment was received, the hold was not removed even at my request. I don't like doing business with a company that doesn't seem to value it.

Donna A. en

Grado:

El cliente no dejó un comentario.

Dolores P. en

Grado:

I needed my truck early in the am my 24/7 pickup wasn’t available to me and also no one would answer the phone ??

Jeffrey D. en

Grado:

El cliente no dejó un comentario.

MILLIE P. en

Grado:

El cliente no dejó un comentario.

XUDONG S. en

Grado:

I am disappointed with UHAUL service at my first reservation location, they did not have our information there, in fact, we just confirmed this one day before in your system. But we did not get the pick-up location change in advance, until we got there, we were told to another location.

David S. en

Grado:

No improvements I found the personnel friendly, helpful and the establishment clean. The equipment was in great condition. Since I reserved and checked in online it was quick and easy pick up the trailer.

David S. en

Grado:

Very helpful and friendly personnel. The trailer was excellent and access to other moving material was available.

Ebony W. en

Grado:

El cliente no dejó un comentario.

rominthia P. en

Grado:

El cliente no dejó un comentario.

STEVEN A. en

Grado:

Daniel was rude......needs to remember, his bad day doesn't mean anything to customers.

Christopher R. en

Grado:

El cliente no dejó un comentario.

Spencer C. en

Grado:

My only complaint was when we dropped the truck off at noon, the doors were locked and had a hard time trying to return it.

Paul T. en

Grado:

Incredibly nice and helpful folks. If I had the need again I would certainly be a repeat customer.

Amanda H. en

Grado:

Great service from the person who was working. Super easy to get truck and overall experience was worth it.

Delery V. en

Grado:

El cliente no dejó un comentario.

Leslie E. en

Grado:

El cliente no dejó un comentario.

Aaron C. en

Grado:

Have the equipment that the customer reserved at the facility and not expect the customer to retrieve the equipment from another facility 10 -15 miles away. The customer is paying for the equipment by time and distance. The other facility claimed if they called they would have delivered equipment + more. Also, the employees were rude and not helpful!

kade S. en

Grado:

El cliente no dejó un comentario.

RICHARD R. en

Grado:

El cliente no dejó un comentario.

Danny B. en

Grado:

El cliente no dejó un comentario.

helen S. en

Grado:

El cliente no dejó un comentario.

Jonathan O. en

Grado:

That lock was kind of a pain but eventually got it on and off with enough finagling.

Justin V. en

Grado:

Extremely friendly and excellent service at the front desk. Quickly was able to change my rental request based on my needs and received a receipt early the next morning after using the key drop to return the truck after hours the night before. Thank you!

Trevor Q. en

Grado:

El cliente no dejó un comentario.

Sylvia D. en

Grado:

El cliente no dejó un comentario.

Joseph C. en

Grado:

Improve scent/smell in the main area.

JOSE C. en

Grado:

Very good service and very helpful

Jadrian M. en

Grado:

Great customer service and very easy transaction.

Monica W. en

Grado:

Everything was very well handled very well.

Edward F. en

Grado:

El cliente no dejó un comentario.

Amber L. en

Grado:

Was advised that the location was closing at 6pm. However when I arrived well before 6pm there was no one in the office. It was locked up.

Shane B. en

Grado:

El cliente no dejó un comentario.

Marian M. en

Grado:

El cliente no dejó un comentario.

sherry C. en

Grado:

El cliente no dejó un comentario.

David H. en

Grado:

I was overcharged for this rental by 1 day. Staff are stealing from customers by over charging!

Stephen B. en

Grado:

Very efficient.

James M. en

Grado:

El cliente no dejó un comentario.