Customer Reviews for Move It Self Storage Atascocita
(U-Haul Neighborhood Dealer)

595 reviews

3700 Atascocita Rd   Humble, TX 77396

(281) 973-3006

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 973-3006

3700 Atascocita Rd
Humble, TX 77396

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Arvine G. 
Rating:
5.0

Great service

Keith B. 
Rating:
3.0

2pm closing time on a Saturday is an inconvenience..

Junius B. 
Rating:
5.0

Great customer service!

Yvonne M. 
Rating:
1.0

Help the dealers understand rates, charges, and final charges based on actual usage and mileage.

YOLANDA W. 
Rating:
5.0

Customer did not leave a comment.

carla Z. 
Rating:
5.0

Excellent all around. The staff (I can't remember her name) called right after I made my last-minute reservation, and when I arrived at the facility, she was super helpful. The truck was in good shape and worked great and it was exactly what I needed. The check in process with the iPhone app was very good and simple. The U-Haul website was also excellent when I was making the reservation. A great experience all in all!

Chris B. 
Rating:
5.0

Everything went smoothly. The staff were polite and professional.

Steven C. 
Rating:
3.0

The return of process,i couldn't take pics

James D. 
Rating:
5.0

Customer did not leave a comment.

Azure-dee D. 
Rating:
5.0

Customer did not leave a comment.

Curtis N. 
Rating:
5.0

Customer did not leave a comment.

Bernardo V. 
Rating:
4.0

Customer did not leave a comment.

TERRELL P. 
Rating:
5.0

The ladies in the office were so nice and helpful.

SHAMIYA W. 
Rating:
5.0

Very happy with the service.

RICARDO A. 
Rating:
4.0

Customer did not leave a comment.

TERRELL P. 
Rating:
4.0

Continue services.

Jarvis P. 
Rating:
5.0

Everything is in good shape really professional especially the staff.

hector L. 
Rating:
3.0

Catherine was an amazing counter lady

ANTHONY G. 
Rating:
5.0

Nothing!!! Sales representative is courteous and friendly. She offered suggestions. I loved that; it was very helpful.

Darlene R. 
Rating:
5.0

The agents and store managers are great and very professional. Love giving them my business

FARR T. 
Rating:
5.0

Katherine was very professional and courtesy. I have no complaints. Just Great customer service.

Kate M. 
Rating:
1.0

Katherine Ornellas was rude throughout the entire process of renting my uhaul truck. She charged me for insurance even after I told her I did not want it. Any time I had any questions to fully understand the process she proceeded to talk rudely. She was even rude to other customers on the day I rented my uhaul. When I asked her name she would not tell me and just rudely told me to look at the receipt. It was such a horrible experience I was shaking because it took everything to ignore how she talked to me in front of my daughter. People like her should not work in the service industry if they can not be understanding and polite to customers.

David L. 
Rating:
4.0

Customer did not leave a comment.

Crystal W. 
Rating:
2.0

Inspect car haulers for damage and especially flat tires. It is not acceptable to turn over a trailer to a customer with a flat tire and large dent on the outside of the vendor

ZACHARY W. 
Rating:
4.0

Customer did not leave a comment.

Tracy H. 
Rating:
5.0

Customer did not leave a comment.

Chaz R. 
Rating:
3.0

Clean the truck - the exterior was really dirty - but the interior was disgusting. I had to clean the interior in order to touch on the steering. Very frustrated with this.

Cesar T. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

CHANDRA R. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Not a thing everything was perfect

dennis M. 
Rating:
5.0

Please thank the team member that rang me up at the counter. I can't recall her name but she had blonde hair and is Hispanic decent. (So sorry I forgot her name- maybe Kornellas?) She was very nice, patient, and made our experience Excellent! Thank you

Shuron J. 
Rating:
5.0

Customer did not leave a comment.

Aisha P. 
Rating:
4.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL M. 
Rating:
4.0

Customer service was great however one vehicle (van) was non working and the truck I rented broke down due to lack of maintenance

BRyck P. 
Rating:
5.0

Customer did not leave a comment.

Intha T. 
Rating:
5.0

Customer did not leave a comment.

Jarvis P. 
Rating:
5.0

The back of truck was not sweep out when we got it but other than that it was great.

Joshua R. 
Rating:
5.0

Don't allow the online reservation system to arrange for 24/7 pickup outside the location's normal operating hours. I requested an 8am pickup and the online reservation system made that seem possible. I went to the location at 8amd (they didn't open until 9am) and after logging into my online account and going through the process to pickup, got a message saying that the pickup was converted to an "in-person" pick and to come back during the locations operating hours. Very frustrating and cost me an hour-plus of my time. That said, the representative at the location - young hispanic woman - was apologetic even though it didn't appear to be her fault. She alone turned this into a pleasant experience.

James E. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD LLOYD B. 
Rating:
5.0

Customer did not leave a comment.

SUE C. 
Rating:
5.0

Customer did not leave a comment.

SCOTCH B. 
Rating:
5.0

Keep up the good work. Great location and customer service!!!

Leo K. 
Rating:
3.0

Store front personnel weren't as "friendly" as the other locations in the area, kinda blunt and dry ..lol. They were professional and got me taken care. All in all it's a good location. Parking lot was a breeze.

Joe G. 
Rating:
5.0

The young lady was a little abrasive at first but then was really helpful about what to do with the issues that I discovered after traveling over 1K miles with no trailer lights

edward H. 
Rating:
5.0

This location helped me out a lot. I was under a stressful move and they were able to get me a truck same-day within 15 minutes of me calling. Thanks for the assistance.

davonte A. 
Rating:
5.0

The person who helped us was fantastic! She was more than accommodating as we caught her just as she was closing... much prompts to her. This was great service! She even offered a spot to stand where it was cool while we waited for our taxi!

CHARLES S. 
Rating:
3.0

Customer did not leave a comment.

Jordan M. 
Rating:
5.0

It was a good/great and speedy experience,

TERRANCE SHEVELL J. 
Rating:
5.0

everything was great here, the ladies were very helpful, explained everything, only tif I had was they handle no cash, which to be far we could of dropped it off elsewhere and received our $100 cash deposit back, and they did let us know that option was available. we choose to get a check sent back to us within 10 business days.

Dylan Y. 
Rating:
1.0

It wasn't cleaned out at all and it smelled like cow poop.. very nasty truck...horrible smell...

Bianca S. 
Rating:
5.0

Completely satisfied

Edward J. 
Rating:
2.0

I set up a reservation for a 1 way trip from Humble to Katy with a 26 foot trailer but the rep at the location advised the only one they had on site had to be returned to the same location. This required an extra trip from Katy back to Humble I wasn't planning on or expecting and required me to pay more in mileage and gas than what I'd intended.

Scott O. 
Rating:
4.0

The auto transport needs new straps. They are very old

Calandra M. 
Rating:
5.0

Customer did not leave a comment.

Edna T. 
Rating:
5.0

This is the best location ever.

Tangenika J. 
Rating:
5.0

Excellent service

Jamie R. 
Rating:
1.0

I didnt rent anything they just sent this to my phine.

Ebony C. 
Rating:
3.0

Clean the vehicle...

Michael O. 
Rating:
1.0

They made a mistake and charged my credit card 844.93 and made my account negative. This is horrible how can you make a mistake like that! I will never use them ever and make sure others don't either.

Melanie R. 
Rating:
5.0

Customer did not leave a comment.

Hector C. 
Rating:
4.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

Wendy S. 
Rating:
5.0

Everything was great!

Mechelle W. 
Rating:
5.0

The staff was friendly and knowledgeable about the company's policy.

Tangenika J. 
Rating:
5.0

Customer did not leave a comment.

Blake D. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Complete customer satisfaction!

Clyde L. 
Rating:
5.0

Tell renters of the 5x8 trailer to put some weight in it when you are driving with it empty. It rattles a lot empty.

Edson G. 
Rating:
1.0

Customer did not leave a comment.

Kirby H. 
Rating:
5.0

The person working the desk was friendly and professional. The customer ahead of us was extremely rude and she handled it way better than I would've. Kudos to her!!

June D. 
Rating:
5.0

All was very a very smooth process..customer service provided by katherine was awesome.. made this less stressful than what it looked like.. would definitely recommend this location..thanks for such great service..

Lorenzo H. 
Rating:
5.0

Customer did not leave a comment.

RODNEY R. 
Rating:
4.0

Customer did not leave a comment.

JUAN B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW J. 
Rating:
5.0

Customer did not leave a comment.

SILVIA B. 
Rating:
5.0

Customer did not leave a comment.

Marcus W. 
Rating:
5.0

A quick and easy truck rental from friendly and informative personnel. I would highly recommend this location if a truck rental is what you seek.

Walter A. 
Rating:
4.0

On the online check in and vehicle pick up, ok service however the information needed to get the vehicle needs to be upfront and not revealed after being in the parking lot. Most people don't always walk around with a passport in hand. And the call to a contact meant waking someone up at 8 am who was unaware it was happening.. had this been known in advance the accurate prep could have been done before sitting in the parking lot.

Terrence M. 
Rating:
1.0

Customer did not leave a comment.

Fini T. 
Rating:
5.0

Staff was very friendly and helpful

Scott E. 
Rating:
3.0

Be customer service goes a long way

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

ANTONIA W. 
Rating:
5.0

Customer did not leave a comment.

TOMMY G. 
Rating:
5.0

It was perfect.

Gason N. 
Rating:
4.0

- Very helpful and understanding that the truck I was given had some issues

Dixon V. 
Rating:
5.0

Customer did not leave a comment.

Freddrea L. 
Rating:
5.0

The young lady was extremely courteous and helpful

maurice K. 
Rating:
4.0

Truck was not clean. I would think during this pandemic, that would be as important as the running condition.

Edgar H. 
Rating:
1.0

Customer service is great. The equipment (truck) i rented was broken.

ERICKA H. 
Rating:
1.0

If "Holiday hours," that it show both online at U-Haul as well as posted at the door. We rented theU-Haul to begin at 9:00 a.m. and were there promptly at 9 a.m. only to find the location CLOSED. In addition, the door had a printed Open lettering 9-7, and a personal sign attached to the door saying, "Back again at 9 a.m." We called U-Haul and were told that they didnt know why the location wasn't open. They tried to find us another location, and gave us one 20 minutes away! We said no, we will just have to wait, and NOT pay additional mileage. Moreover, the men we hired to load and unload our furnishings had to wait an extra hour and 15 minutes, which we had to pay for, no thanks to U-Haul! And too, supposedly, after filling in my credit card info and driver's license information online, I was assured that I would not have to show these identities to the counter person..."Saving me time," and yet I had to give her my credit card anyway. The clerk told me that their location did not have that capability! The truck was sticky inside and unclean. I lost time and I lost money!

Mary J T. 
Rating:
5.0

Customer did not leave a comment.

gena R. 
Rating:
5.0

Young lady at counter was very helpful and knowledgeable. Kind with great attitude. Will rent from this place in the future

Alan M. 
Rating:
5.0

The service representative at this location was very professional and informative. Ms. K. Ornellas took the time to explain things in great detail and offer additional U-Haul services. I was in and out very quickly with everything that I needed. I will definitely use Move It Self-Storage for my future needs. R, Dr. B. Bellvin

Bennie B. 
Rating:
5.0

Very understanding made a mistake and they worked with me to resolve it.

GEORGIA L. 
Rating:
4.0

Front desk staff is awesome

MICHELLE L. 
Rating:
5.0

Customer did not leave a comment.

Cameron A. 
No reviews have been submitted for this location.

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