Customer Reviews for Move at Hawley's Square
(U-Haul Neighborhood Dealer)

523 reviews

4784-U Raeford Rd   Fayetteville, NC 28304

(910) 822-1688

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8 am - 11 am
  • Sun: Closed

Services at this Location:

Contact Us

(910) 822-1688

4784-U Raeford Rd
Fayetteville, NC 28304

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8 am - 11 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Felton F. 
Rating:
5.0

Customer did not leave a comment.

LUIS O. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER V. 
Rating:
4.0

Customer did not leave a comment.

KATHERINE K. 
Rating:
5.0

Very pleasant and quick experience in dropping off

Bobby W. 
Rating:
2.0

I set up a reservation, showed up on time and the rental was not there. I was not notified beforehand. Then, in order to fix this problem, I was sent to another 3rd party to get another rental, further away and putting a time constraint on all previous aligned plans...great. Good news, is I was awarded a $50 refund for the trouble. Then, I get the rental through the mobile app, kinda easy, get the job done and go to check the rental in. I get it back ahead of schedule, with the SAME AMOUNT of GAS in it, as I received it at! Guess what? Even though the photos of the instrument panel for pre-rental and post-rental show, the increased miles and same gas gauge reading...I was charged $83 for fucking gas!!! yeah, not a fan. It was late, I was tired and using a smart phone at night to check in a rental...I was not interested in fighting the charge right then and there. Reasoning...I will contest the charge later, with the evidence I was required to give in order to even pick/drop the rental.

tony L. 
Rating:
5.0

Customer did not leave a comment.

GERALD B. 
Rating:
5.0

Customer did not leave a comment.

VENASSIA G. 
Rating:
5.0

I have used many. This has been the best.

NATHAN H. 
Rating:
1.0

No one at the location for the drop off. There was no info as to where to leave the trailer and appliance Dolly. Another customer who used the sight frequently told me where to leave it. Had to continuously follow up via text to be sure they found it. Poor business practice.

David D. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Paul was very helpful

TERESA B. 
Rating:
5.0

Customer did not leave a comment.

CHINA H. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD H. 
Rating:
5.0

Customer did not leave a comment.

JIKEYLON W. 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
5.0

Really knowledgeable staff and great to deal with.

CLIFFORD H. 
Rating:
4.0

Customer did not leave a comment.

SHAWN C. 
Rating:
3.0

Customer did not leave a comment.

Matthew C. 
Rating:
3.0

Owner adjusted schedule to meet my required needs, but vehicle had screw in a tire which incurred a 3hr delay during trip

KENNETH W. 
Rating:
4.0

We never had any problems

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

CHRISANN D. 
Rating:
5.0

Customer did not leave a comment.

Vinicio C. 
Rating:
5.0

Paul is an amazing person! So very helpful and kind! I only recommend him when people ask about moving. Truly an amazing business and person.

ELIC T. 
Rating:
1.0

Why did I get this email? I did not make this purchase.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

TANNER W. 
Rating:
5.0

Customer service was excellent!

Brian G. 
Rating:
5.0

Paul was very nice and helpful and the trucks were ready to go and clean and easy to use.

Ann Y. 
Rating:
5.0

Customer did not leave a comment.

PETER TIMOTHY H. 
Rating:
4.0

Customer did not leave a comment.

LEE L. 
Rating:
5.0

Awesome service

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Aaron R. 
Rating:
5.0

Amazing service!

DOUGLAS JAMES B. 
Rating:
5.0

Everything was perfect

LISA H. 
Rating:
5.0

Visually inspect Return Rental's before authorizing release for a new Rental Agreement to avoid discrepancy dispute's and complaint's.

Vera H. 
Rating:
5.0

Great customer service. Made the moving process a little easier,

ABIGAIL F. 
Rating:
5.0

They were so friendly and accommodating!

ABIGAIL F. 
Rating:
4.0

Customer did not leave a comment.

DESIMONE T. 
Rating:
5.0

Front right truck tire was extremely worn; bald. Trailer tongue was bent down and to the right. This put more weight on front trailer tires resulting in blow-out of one of the 4-ply tires. In my opinion only 6-ply tires should ever be used on a trailer. Then, road-side assistance took SIX HOURS to show up and effect repair. Quite a poor response time.

Christopher D. 
Rating:
5.0

All locations need to be ran as professionally and efficiently as this one. Great customer service, and clean environment.

JOSEPH S. 
Rating:
5.0

Great customer service

LATISHA B. 
Rating:
2.0

I was told I would only be charged for one day rental because my return time was after this location was closed. As long as rental was returned by Monday morning it would be just one day rental. I was charged for two days and precharged for 60miles upon pick up of rental.

Chasity A. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Owner was very helpful and friendly. Great service.

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY C. 
Rating:
5.0

Wonderful customer service! Thank you!

GALA S. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Uhaul Paul was amazing and is definitely the standard all Uhaul folks should strive for.

ELIC T. 
Rating:
5.0

Have every employee to train under Rudy and/or Paul to ensure top lever service and professionalism.

DARRYL S. 
Rating:
5.0

Everything was top notch from customer service to cleanliness and availability of services.

GREGORY J. 
Rating:
5.0

Uhaul Paul was wonderful to deal with..

DEBORAH R. 
Rating:
5.0

Customer did not leave a comment.

BEKER G. 
Rating:
4.0

Customer did not leave a comment.

DAVID D. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Nothing. Paul has everything under control at this location

IAN G. 
Rating:
5.0

Customer did not leave a comment.

PERDITA R. 
Rating:
5.0

This guy is the man he go's above and beyond for us we love him

JASON B. 
Rating:
4.0

Service is great at this location

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
3.0

Customer did not leave a comment.

JASON D. 
Rating:
5.0

Customer did not leave a comment.

Sarah D. 
Rating:
5.0

Paul was great!! He was friendly and a hoot to talk with. He helped make sure we had plenty of time and mileage with the truck. He was the best!

JEROLD A. 
Rating:
5.0

Paul and David provided me with excellent customer service!! They went as far as making sure the truck and the trailer I used for my move to Texas were in excellent condition because I was traveling alone . Paul made sure the truck and trailer were available sooner than needed and called or texted me with any updates as needed!! I recommend this location for any of your U-haul needs!! Thank you so much for caring for your customers!

CARTINIA B. 
Rating:
4.0

Have personnel complete an inspection checklist before departure with equipment. This is just to make sure the equipment needed is there.

ELVIN J. 
Rating:
3.0

The truck I got was dirty on the inside. It smelled like smoke and had a Christmas tree fragrance thing hanging from the rear view mirror. The pickup process was not simple and I wasted 35 minutes of my 4 hour block. I tried to talk to the man inside and he was quick to put his finger up and tell me only one customer I'm the store at a time, he would help me in a minute. He actually experimented to stand outside. I was livid. U-Haul won't be my first choice next time.

Stephanie M. 
Rating:
5.0

Customer service was great. Guy manning the desk was super helpful.

ROBERT W. 
Rating:
5.0

The return app was extra slow it required extra photos

DERRICK B. 
Rating:
5.0

Fast and helpful, made the experience easy.

PEDRO M. 
Rating:
5.0

The gentleman at this location went above and beyond to see that I got what I needed.very honest and understanding and extremely helpful. The tire pressure light was on but checked all tires they were fine . Truck was in good shape easy to drive . Thank you so much to the gentleman at this location he made the process so easy . Highly recommend U Haul .

Wanda B. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH L. 
Rating:
5.0

Very smooth process and Mr. Paul at the pick up location was very transparent and helpful

GLODIE N. 
Rating:
4.0

just have the truck ready it took me a while to find someone to help me hook up the trailer. but great customer service.

Jotham B. 
Rating:
4.0

Really good service

DAVID S. 
Rating:
3.0

Customer did not leave a comment.

HUDSON W. 
Rating:
3.0

I reserved a truck and trailer. Both were ready, but in different locations, delaying my starting time. The reservation system failed me by changing pick-up locations twice after my reservation was confirmed. I called to confirm my pick-up location but was left “on hold” for ten minutes, three times! “U-Haul Customer Service” is a contradictory phrase.

LINTON E. 
Rating:
5.0

Paul was great! He was friendly and greeted my husband and I when we arrived. He was ready to help us and was able to provide the correct size truck that we reserved.

NATOSHIA A. 
Rating:
5.0

None

ANGELO M. 
Rating:
4.0

I have no problem we us this one alot

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

RANDELL N. 
Rating:
5.0

Paul was very easy to communicate with and was extremely helpful with every question we had. I would highly recommend his location with all my friends planning moves in the future.

Christian H. 
Rating:
5.0

Great customer service !

LUIS C. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Paul provided excellent customer service and was there to provide assistance.

LUIS C. 
Rating:
5.0

I had a wonderful experience, nothing to improve.

TRACY H. 
Rating:
5.0

Customer did not leave a comment.

MARTINE S. 
Rating:
1.0

My rental equipment was on E, reserved dolly 30 days in advance had none, and gave me the wrong size trk. Horrible, couldn't have been worst BUT, on the bright side, custom service went well beyond what I expected to make it right Stephanie was very kind and very considerate, can't say enough for her, Thks again Stephanie

TOBY M. 
Rating:
5.0

Customer did not leave a comment.

TASHA J. 
Rating:
5.0

They were very helpful and courteous

LUIS C. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN O. 
Rating:
5.0

Customer did not leave a comment.

SHARTONYA S. 
Rating:
5.0

I've used this location several times. It's always so easy and Paul is the best.

JEANENA M. 
Rating:
5.0

Service was excellent. Staff is the best. Overall a great experience.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Theodore P. 
Rating:
4.0

Very personable and excellent customer service!

MICAH DAVID S. 
Rating:
3.0

Online didn't process fast enough. I had to go inside and start over with the payment process.

ALYSSA F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINAANN B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
No reviews have been submitted for this location.

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