Mountain View Storage at Stewart Avenue is the best uhaul place in town. Everything in there is fine.We feel welcomed, and we're also treated with courtesy and respect. Thanks so much to the worker who assisted us. Very nice, polite, and with a great customer service skil.
Alonzo L
Customer Reviews for Mountain View Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a great Service . Nothing to complain about
kimisha RKaley is my heart. She was always making things easy. If I need it again... I'm heading that first!
KIMBERLY S | Overall ExperienceThank you!
Aaron BKaylee was very helpful and kind..
Edgarth FService was great. Rep was friendly and very helpful. Thanks!
Todd HThe woman who helped me check out was so friendly and helpful. She walked me through the check-in process and how to take photos. She made sure I understood everything and was comfortable with the rental process before I left. Her customer service was incredible.
Kerrigan HKnowledgeable and courteous staff
Ken SVery good people there
angela hGreat customer service, friendly attendant!
Joe JThe UHaul employee at Stewart and Lamb was helpful. However, the outside of the truck was dirty and not well maintained. Maybe they should wash their trucks after each use or when needed.
marena rTks so much The service is excellent but for the moment We Donot need more storage . Next time sure.
SERGIO J | Overall ExperienceVery nice reps
JAMES Cprovide better training on how to rent a truck and how to receive it
Jairo aThe employee who helped at the mountain view location is such a sweet heart. She did everything she could to help even when the locations internet went down. Thank you
Moises TExcelente!!!👍
Raymundo JIt take like 1hour waiting on the phone . To get someone attention.. It takes 2 to 3 hours to get the truck .. Than the truck ..was running rough.. But I thank you ..
Gustavo Cno comment
GENARO BWatch the people there! I've contacted complaints dept & corporate. There changing the contracts, saying they only except CASH, no credit cards, Red Flags should go up! Have you ever heard of a 10 ft truck using 7 gallons of gas to drive 11.8 miles? The contract was changed to read something else then the check out receipt we received. I called customer service & the person I spoke to was rude to me as far as I was concerned. She had all kinds of answers as to the almost $100.00 for the rental of the truck that only drove 11.8 miles & we put gas into the truck to bring it back to the 5/8 that's of a tank that was in it when picked up. I looked when I got into the truck and Rick is always looking at the gas gauge. We always rent at the Freemont St office but they were booked. Hopefully Uhaul will do the right thing & give us our cash back that they took from us.
Rick MAll good
ROBERT M | Overall Experiencethe truck was dirty ... the air conditioning at the stops is not cold ... it did not have blankets the dolly seal was broken TT2127D unit
francisco vIt would have been nice to have more than 3/16 of a tank of gas to start. Everything else was very good!
WALLACE VThe manager was very understanding and helpful.Thankyou to her.
ART D | Overall ExperienceTruck was full of cigarettes' butts, chips and trash. Lady was nice and easy to work with.
STEVEN PThe manager is very helpful
ARTHUR NAll good
R. A | Overall ExperienceCustomer service at the location was terrible. Customer service over the phone was wonderful. The truck was not maintained...it burned way to much gas I spent almost 800 between rental and gas to get to califonia
LaChandra Sgive her a raise!!!!
FRANCISCO J | Overall ExperienceThe staff was great very helpful.This place definitely had a family type of vibe I'd definitely recommend it
TIANA L | Overall Experienceservice is very nice person
abdulloh aSheri is always kind and helpful. Hard to find good employees like her.
Chelsea SVery sad to hear about Joann but the other lady has always been great. I got to speak with her a little on Thursday and it was great.
Chelsea SAlways the best in service, prices, and no hassles
Jaclyn WI always receive great service here and I send my friends here because of the service.
Chelsea SSharee was great if I ever need a Uhaul again I will for sure only go to this location. Thank you Sharee!
LeAnna SThe trailer had a moldy smell
Ivelis OSherie was very pleasant and kind. The shop was opened 15 min late however... The truck had previous damage and was not cleaned prior to me renting in. The office reaked of cigarettes something awful! But it all worked in a pinch. My appreciation to you.
Paul PEasy and fast, thank you.
Yael MVery helpful manager!
john tThe Manager was really nice and kind and she went out of her way for speedy and accurate service.I know now where to rent my trucks Thanks again
Ronnell LThe lady who runs this location is fantastic. I have been renting from here for years!!! Always tries to get me exactly what I need!!!
CHELSEA SThere are no security cameras and a cedar chest.was stolen put of my unit! Mgr just kept saying didnt know how that could happen. She has at least 4 units with homeless people living out of them. I
WENDY K | Overall ExperienceThank you for e erything
JUAN E | Overall ExperienceOffice Staff extremely helpful, courteous, and answered all questions I had. Good storage facility.
THOMAS H | Overall ExperienceThe driver's side mirror (lower half ) was broken and the sticker for a parking violation was still there. Those need to be fixed before renting the van out again.
NOEL CI was guaranteed a truck at 8 am on Saturday but the truck I was supposed to get wasn't available, so I had to wait till 930 and the location was a alot further away then the one I had originally reserved a truck at, so I wasn't able to get started on moving until nearly noon.
Jeffrey Gmake sure the air conditioning works in the office and have the office free from the smell of cigarette smoke.
cynthia hNothing
qmeesta mI recommend this place the lady was very nice.
ERNESTO Pno comment
samuel lthe lady was very nice ser
raul hThis lady did a great job taking the return on Monday 4/3/17. Sorry cannot remember her nane
Dennis FCool cool
dana dRepresentative was friendly and profesional
JOSE FFast and clean.love it.
dan RSuper friendly service!!!
Rae AThe manager was rude and extremely argumentative. She tried to over charge us for everything. Someone needs to notify her boss that she needs to be retrained. Her husband actually mocked me as I walked out the door.
win tU do well just having the truck size ready available for my budget
CYNTHIA FPoor communication.
natasha lAt the time of the rental, I asked the agent if I could return the Trailer at any Uhaul location, to which she answered YES..which ended up not being the case..I would not have rented the trailer if I had known that was the case...Absolutely hate being lied to OR dealing with persons who have no idea what the heck they are doing...UHAul should be embarrassed
OWEN Cexcellent customer service
MIGUEL CThe manager Joann was excellent. Her experience and genuine desire to make sure my rental experience was a good one makes me know that I picked the right place to rent the truck.
Bob B