Comentarios del cliente para Mountain View Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Mountain View Self Storage

Grado total:

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Brian L. en

Grado:

Lady was nice and great customer service.

James M. en

Grado:

Except fo terrible traffic and last minute substitution of this location for the original guaranteed reservation location.

RANDALL S. en

Grado:

El cliente no dejó un comentario.

Crystal P. en

Grado:

Wonderful place!

Angie H. en

Grado:

El cliente no dejó un comentario.

Dennis C. en

Grado:

Self check in was very SLOW. System glitches had to contract U haul customer service. Took over 35 minutes to get truck. Got the truck home and only had 6 of the 12 blankets requested and there was a hand truck in back which we did not request. We also hired 2 people for 3 hours through the u haul website and were extremely dissatisfied. They were 2.5 hours late, dressed unprofessional (wore flip flops) performed poorly (carried light items) had to direct them on what to do constantly and they broke my wooden cabinet.

Autumn W. en

Grado:

El cliente no dejó un comentario.

Jason P. en

Grado:

El cliente no dejó un comentario.

Autumn W. en

Grado:

El cliente no dejó un comentario.

Donald G. en

Grado:

Truck trailer light hookup was not working, had to call uhaul roadside assistance to fix the problem. Two hour later was finally abe to get going. NOT a good way to start the move. The fact that I had to call from a uhaul location was not a good at all. Your customer service needs to be improved.

George D. en

Grado:

El cliente no dejó un comentario.

Robert M. en

Grado:

Kaylin was extremely helpful and professional.

dan O. en

Grado:

El cliente no dejó un comentario.

Don H. en

Grado:

El cliente no dejó un comentario.

Suzanne S. en

Grado:

El cliente no dejó un comentario.

Laurie M. en

Grado:

First, I was notified just a few hours before pick up time that the vehicle I reserved was being repaired - the exhaust was about to fall off. I was asked to come a little later than my scheduled pick up time. Minutes before my arrival, I received another call telling me the truck would not be available and that I could take a smaller truck or they could look for another 20' vehicle. It was most unfortunate that I had movers for a very short amount of time the next morning. With very little help, and limited time (I did not have time for two trips) the smaller vehicle was just too small. I had to be out of my place on the 14th. No other vehicles were available. Kaylin was very kind and compassionate given my emotional state which was over the top. Finally, it was agreed I would take the vehicle initially intended for me and was provided the number should something occur with the exhaust. Next, I was to have been given a $50 credit for my troubles - thank you Larry. I returned the truck on time the next day and the young woman working could not get the computer system to work, therefore I was not able to sign off on the charges pertaining to my rental. This morning I received an email telling me I'm being charged $50 as a guarantee reservation???? What is that. Also, I rented only 6 blankets and 1 dolly. Kaylin specifically left a note stating not to double charge me on these items. But, I was double charged on both counts. Needless to say, in comparison to my first, second and third time using UHaul, this experience left me feeling raw, frustrated and very upset. Now I have been overcharged, not given the credit promised and now have to call your office during my work day to resolve this. I give kudos to Kaylin for doing her best. However, the condition of this vehicle should have been taken care of long before it got to this point. Who handles your fleet management??? I would like a call this morning to have these circumstances, and overbillings explained to me and how you plan to resolve them. Thank you, Laurie Miller 253-267-9656

wayne M. en

Grado:

El cliente no dejó un comentario.

Peggy H. en

Grado:

El cliente no dejó un comentario.

Terri N. en

Grado:

El cliente no dejó un comentario.

Patricia S. en

Grado:

El cliente no dejó un comentario.

Terrance G. en

Grado:

El cliente no dejó un comentario.

Collin N. en

Grado:

Very friendly man. Much different from our other experience. Easy drop off too.

Daniel D. en

Grado:

I was informed that uhaul vans have incredibly increased scrutiny for damage, compared to the trucks. We felt it necessary to spend a good 30min poring over the exterior and interior of the van looking for every last scratch, ding, dent, scuff, mark, and bruise, and documenting every last one, so I wouldn't be billed for damages I didn't cause. It's a moving van for crying out loud! things shift, boxes get dragged,minor wear is going to happen. I was sent into a mild panic because I accidentally bumped the roof with my broom handle a few times while sweeping out the interior. Needless to say, I won't be renting a van from UHaul again.

Shawn E. en

Grado:

El cliente no dejó un comentario.

Alice B. en

Grado:

Excellent service very friendly and professional

Kaysha W. en

Grado:

Staff was rude and extremely slow.

Steven B. en

Grado:

El cliente no dejó un comentario.

Delmar B. en

Grado:

El cliente no dejó un comentario.

Steve K. en

Grado:

El cliente no dejó un comentario.

Marc B. en

Grado:

El cliente no dejó un comentario.

Richard H. en

Grado:

El cliente no dejó un comentario.

Daniel S. en

Grado:

Everything was good. But when I return the Uhaul @Seattle I was said that I couldn't return my 1-way rental there. I was able to check out in the end at the location, but I felt bad that the manager was troubled by my return being trouble for their location.

Patricia S. en

Grado:

El cliente no dejó un comentario.

Rick G. en

Grado:

The lady was very friendly and efficuent

Terri N. en

Grado:

El cliente no dejó un comentario.

Don C. en

Grado:

El cliente no dejó un comentario.

Marc T. en

Grado:

El cliente no dejó un comentario.

phillip S. en

Grado:

El cliente no dejó un comentario.

Patrick M. en

Grado:

Don't send out a equipment that doesn't work properly!!!

josh F. en

Grado:

Very poor service. Booked online a week in advance at one location. Was called by uhaul the day before my scheduled pick up saying that I would need to pick up from a different location that was out of my way. Customer service rep told me she would credit me 20 miles since location was out of my way. When I returned truck and checked out online. The credit was not on there. I disputed charge online and was told I would be contacted in 48 hours. It has been 2 weeks and still no call. However my card was charged.

Robert S. en

Grado:

El cliente no dejó un comentario.

Ray B. en

Grado:

El cliente no dejó un comentario.

Jay H. en

Grado:

El cliente no dejó un comentario.

Joyce B. en

Grado:

El cliente no dejó un comentario.

RANDALL S. en

Grado:

El cliente no dejó un comentario.

Mary Michelle M. en

Grado:

Keep on providing your great service. We appreciate you helping us with your roadside service referral when we locked ourselves out of the truck! Thank you!

mary S. en

Grado:

We returned the truck after hours & used the app. It took us over 30 mins & a lengthy call to your help line & it didn't work.

Mike R. en

Grado:

El cliente no dejó un comentario.

Darlene D. en

Grado:

El cliente no dejó un comentario.

Jennifer S. en

Grado:

I wouldn’t change a thing. Great customer service I had with the person. Very polite, very courteous:)

Steve M. en

Grado:

Great location and great service from a great guy!!

lex E. en

Grado:

El cliente no dejó un comentario.

Sean M. en

Grado:

El cliente no dejó un comentario.

Tim B. en

Grado:

El cliente no dejó un comentario.

Becca A. en

Grado:

Calling for a reference check on top of checking a state issued identification is overkill and made me not want to do business with uhaul again. There has to be a way the company can feel confident who they are renting to without having each customer give out a number of someone that knows them. Very poor experience and unnecessary wait time.

Bryon P. en

Grado:

El cliente no dejó un comentario.

james R. en

Grado:

El cliente no dejó un comentario.

Paulo B. en

Grado:

Great Customer Service from office Rep. Thank you.

JIM KENETH JAMES H. en

Grado:

Would use again

RANDALL S. en

Grado:

Ms Snodgrass is an outstanding agent, excellent customer service.

Charles S. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

We had a good experience, and Kaylin was friendly and made the process easy.

Aaron G. en

Grado:

El cliente no dejó un comentario.

charles D. en

Grado:

Service was great

GARY D. en

Grado:

The staff was awesome. Good job.

BRUCE G. en

Grado:

El cliente no dejó un comentario.

Daphne F. en

Grado:

El cliente no dejó un comentario.

denice B. en

Grado:

The person on staff, was very informative and very nice, I would use this office again. He went over everything carefully, and he helpfulness was greatly appreciated.

jessica N. en

Grado:

El cliente no dejó un comentario.

Dana C. en

Grado:

El cliente no dejó un comentario.

AMY L. en

Grado:

Had an issue with mice getting into the unit and making a mess of things on more than one occasion. Staff was helpful and did give us a discount due to the mice, but it is outside storage.

phyl J. en

Grado:

Your app needs improvement. When I entered my contract number it kept telling me I didn't have a contract. I had to go back to my email to do an after hour checkin.

Brandon N. en

Grado:

El cliente no dejó un comentario.

JACQUELINE K. en

Grado:

Very polite knowing my circumstance with another uhaul company she came thru and helped me would highly recommend this place

Christina R. en

Grado:

El cliente no dejó un comentario.

Erik J. en

Grado:

The women I worked with was very nice and it made for a great experience!

josette D. en

Grado:

El cliente no dejó un comentario.

PAMELA S. en

Grado:

Great facility

Sandra H. en

Grado:

El cliente no dejó un comentario.

June C. en

Grado:

El cliente no dejó un comentario.

Talisa C. en

Grado:

It was an inconvenience that we could only keep the truck for 24 hours then we had to rent another truck to complete our move. Which we had to go to another location to pick up.

Richard C. en

Grado:

Great service! Even checked in the vehicle after closing time.

Deanna F. en

Grado:

El cliente no dejó un comentario.

James J. en

Grado:

El cliente no dejó un comentario.

ken C. en

Grado:

Super people to work with friendly and professional

Reed R. en

Grado:

A+ for customer service. Great place to rent a van.

susan N. en

Grado:

El cliente no dejó un comentario.

Skyla D. en

Grado:

El cliente no dejó un comentario.

CYNTHIA S. en

Grado:

I would recommend this storage and might use it again.

Cindi S. en

Grado:

El cliente no dejó un comentario.

pete F. en

Grado:

Small town service at its best

reed R. en

Grado:

A++ customer service. I recommend this location to everyone,

david H. en

Grado:

El cliente no dejó un comentario.

Corey R. en

Grado:

Customer care rep was amazing. Personable and professional.

jeff S. en

Grado:

Very well organized, quick, and efficient.

Mike L. en

Grado:

El cliente no dejó un comentario.

KEVIN R. en

Grado:

The uhaul.com site for after hours pickup and the customer service to support both the site and the after hours pickup service is absolutely awful. There is nothing on the site to indicate that iPhones have difficulty using the after hours pickup service unless they download and use the app from the Apple Store. There are no options to workaround the abysmal process. It is absolutely awful. The app worked well, the uhaul.com site is useless.

jason W. en

Grado:

The location was great, the equipment however was not well maintained. The roof of the truck I rented leaked rainwater onto my bookshelf and boxes over night.

RANDALL S. en

Grado:

El cliente no dejó un comentario.

charlsey W. en

Grado:

El cliente no dejó un comentario.

Kim H. en

Grado:

El cliente no dejó un comentario.

Tyler B. en

Grado:

El cliente no dejó un comentario.

William S. en

Grado:

Quick and cordial!

Anna W. en

Grado:

We were quoted one price online and U-Haul divided our pick up places for auto trailer and truck and then tried to charge us a higher rate. Numerous phone calls by me and the pick up place were made. Actually had to pick of auto trailer a day later after everything was figured out. We will use budget if we move again.