Customer Reviews for Mountain Tire & Towing
(Distribuidor de U-Haul del vecindario)

106 comentarios

1719 Dana Rd   Hendersonville, NC 28792

(828) 697-5710

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 7/4/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(828) 697-5710

1719 Dana Rd
Hendersonville, NC 28792

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 7/4/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Read above comment about the location in Saluda, NC.

Anthony A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremiah J. 
Clasificación:
3.0

El cliente no dejó un comentario.

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

sasa E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff W. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
5.0

Answer your phones so we don't have to wait one and a half hour to cancel truck drop off on weekends . your trying to scam people out of $20 dollars by not answering your phones. it's not the rental place that's to blame but uhaul.

elizabeth C. 
Clasificación:
3.0

This location was about 30 miles from our property. We must have passed at least 10 other more convenient locations. Nothing wrong with this one, but it was completely out of our way.

Kenneth T. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEVE W. 
Clasificación:
5.0

Always a pleasure, great service!

Tracy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen J. 
Clasificación:
1.0

I will be contacting the store tomorrow, but was charged for 3 days when I only had the truck for 6 hours. Also the process to rent a truck is not very user friendly, took almost an hour in the store because the very nice person trying to help me simply could not get the transaction to go through.

Courtenay B. 
Clasificación:
3.0

The cab of the truck was very muddy. also, this was not the location I reserved my truck from, but it was the only one that actually had a truck when I needed it. It was not convenient. Lastly, I had to call five times to finally talk to someone who sent me the right link the do an online check in.

Patricia R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mikayla M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
2.0

They let ne leave with a trailer that the lights were not working. They said traffic would see the car tail lights. I had to go to an auto parts store to get them working

Donna J. 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Trailer was clean, but had a very, very foul odor. I rinsed the floor inside with a mix of pine-sol and water and hung a couple car tree air fresheners to eliminate the smell immediately after picking up the trailer.

Francis K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia B. 
Clasificación:
5.0

The online pick up process is really poorly designed, I have to go into the local location.

Henry B. 
Clasificación:
1.0

Staff were very rude both during pickup and drop off.

VINCENT G. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVIDGLENN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

FREDRICK R. 
Clasificación:
5.0

Great location, the girls were friendly and very helpful

MICHELE G. 
Clasificación:
5.0

The people were super nice and The equipment was clean but when dropping of the uhaul and vehicle transport the ramp was stuck and could not be removed.

DIANA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

James B. 
Clasificación:
3.0

Although I had contracted to drop off at one location, I was given a different location to actually drop it off. When I called to discuss why, I was told,"because they don't need the truck there, they need the truck at this place."

DAVID J. 
Clasificación:
3.0

Reps were not friendly and seemed like I was a burden to them. The trailer they assigned was old and rusty. The door was difficult to open/close/lock. I sprayed lithium grease on the moving parts when I got home and it seemed to help.

LEO E. 
Clasificación:
2.0

El cliente no dejó un comentario.

BRYCE G. 
Clasificación:
5.0

Extremely quick and easy drop off. Very efficient and thorough.

Mark S. 
Clasificación:
5.0

The young woman who check me in was very helpful. The older man who spoke to me on the phone and when I first arrived for the truck was a jerk. He claimed I probably wouldn't get my truck (when I called to inquire) and that the one sitting in the lot that day was not mine, when it was. Keep him away form UHaul customers. He is the most negative, unhelpful human I've met in a long time.

Patricia D. 
Clasificación:
5.0

Staff were very friendly and accommodating

WILLIAM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

This location was awesome, very clean, personnel were helpful and courteous made pick up very easy!

Andrew B. 
Clasificación:
1.0

More training needed at location.

Arthur H. 
Clasificación:
5.0

Everything was excellent! Staff was great. Truck was ready and clean. Still had the "new car" smell! Would highly recommend renting from Mountain Tire & Towing.

MATTHEW A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN K. 
Clasificación:
5.0

Very nice folks!

DANIEL PAUL M. 
Clasificación:
5.0

This location was not my first choice, but I am glad I ended up there- they were very professional !!

TODD P. 
Clasificación:
3.0

Clean the vehicle. I think the pick up location uses the uhaul for their business. They didn't change the mileage so it said I drive over 100 miles when I didn't.

Catina T. 
Clasificación:
5.0

Everything went smoothly and quickly. Customer service excellent!

Miriam C. 
Clasificación:
5.0

The U-Haul suppliers were very kind and helpful. I would definitely recommend U-Haul and I will use them in the future… HB

HAROLD B. 
Clasificación:
5.0

awesome facility, check out the classic cars while there.

RONALD L. 
Clasificación:
5.0

Awesome customer service and equipment knowledge. Very friendly staff as well.

ALBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH RAY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORYG A. 
Clasificación:
2.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

mary M. 
Clasificación:
4.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert P. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORYG A. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN C. 
Clasificación:
5.0

all was good

STEVEN J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob M. 
Clasificación:
5.0

Tammy really went above and beyond to help me and I appreciate it very much.

Patrick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
3.0

The location is a little out of the way, but I received excellent service once I got there. Also, the truck was clean and in good working order.

KAREN A. 
Clasificación:
5.0

Tammy was just the sweetest! She made the whole process so easy and was so friendly the entire time. We needed to add and extra day to our reservation and she made that so easy. I couldn't have asked for a better representative to take care of us... her kindness made my entire day better. ¡Gracias!

Stephen B. 
Clasificación:
5.0

Nada

ROBERT M. 
Clasificación:
5.0

Smooth transition while returning trailer.

Michael B. 
Clasificación:
5.0

Was very accomadating and helpful

Michael L. 
Clasificación:
5.0

Very nice customer service and prompt.

Redora B. 
Clasificación:
5.0

Tammy- she single handedly saved this rental for you. I was late for my pick up- she called to check on me (worried). My 24/7 no contact online check in for ease and convenience didn't work at all- she tried to call me while I was wasting my own time and let me know I could come inside. I didn't answer but got her message later. I'm getting too many spam calls so my ringer is off- but she tried. I came inside, annoyed and she knew that and reassured me right away that she is being very careful with everyone's concerns right now- she applied hand sanitizer BEFORE we started, she sanitized my license and debit card before returning them to me- the pens to sign with were cleaned. I couldn't be happier with the care she showed me. When the computer process started frustrating her she called her manager right away for assistance instead of poking around with the thing more than twice. She was perfectly polite, well spoken and obviously caring and competent. She is an asset to the company and you should keep her close and treat her at least as well as she treats your customers. Our area is very "country" , many of our neighbors are older folks and I can see with how frustrated I got with the online system how many of her guests would be upset to start with- she really knows it and kept me calm and easy thorough the whole thing. The contract was explained to me clearly and she did above and beyond to make it right for me, I will be back and I'm telling all my friends. It's hard to find great customer service lately. Tammy made sure I was happy and safe. 5 stars for her- Thanks.

Jennifer M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mitchell J. 
Clasificación:
5.0

Fantastic customer service on both ends of my trip.

Nina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack F. 
Clasificación:
4.0

CSR was professional and efficient.

Richard S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen W. 
Clasificación:
2.0

I had no assistance from anyone at this location. I had to hook up the trailer with no help. and the tail lights were inoperable when I left this facility. The tail lamps needed a better ground which I Accomplished by using a jumper cable from the trailer to my truck

Stephen W. 
Clasificación:
5.0

No improvement needed! Tammy went over and above to help us. That says a lot.

Martha R. 
Clasificación:
5.0

I am very happy with everything.

Ronald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

lewis M. 
Clasificación:
1.0

Had no other equip. accessories to rent and when asked about the wheels o the trailer there was chunks of rust flaking off with bald tires I was told take it or leave it. Not Very friendly atmosphere I would go elsewhere. Thank God our trip from NC to Az was uneventful.

Al B. 
Clasificación:
3.0

El cliente no dejó un comentario.

timothy M. 
Clasificación:
5.0

I left my prescription classes in the truck, I really need them, Tammy and the staff really went out of there way to help get them back. Great Customer Service

Michael B. 
Clasificación:
4.0

Courteous and friendly people. Thanks.

Allan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pete P. 
Clasificación:
1.0

I was not told about putting gas back in. They didn't tell me I would be charged more after returning it.

Becky L. 
Clasificación:
2.0

Once again, the problem was with the Uhaul internet website. When I turned the trailer in, their website was down. I guess their system now knows I turned the trailer in, but I do not know.

Ronald U. 
Clasificación:
1.0

I went in to the office but there were nobody around. after a while I walked around to find somebody. She told me to back up the trailer behind the gate. They did not come out to help unhook the trailer, lady had a very bad attitude. I will never use this location again. They are a very poor reflection of the Uhaul company.

Milan B. 
Clasificación:
4.0

Pick up location was 20 miles out of my way, and return was 45 miles out of my way. I had to call corporate to straighten out. Was wondering who the customer was.

Michael H. 
Clasificación:
5.0

The leasing agent at this location was top notch. Communicated well and made the rental process seamless!

Catherine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
1.0

These people have a huge lot and still gave me a hard time about leaving the auto transport. I did not select a drop off point because I'm not familiar with the area and this location was near my destination. Also, I'm not going to pay any additional charges. U haul needs to work on the locations not wanting to accept returns!

FRED D. 
Clasificación:
4.0

Well done. The lady who checked everything in was prompt and capable.

Nathan S. 
Clasificación:
4.0

The service was excellent, however having to deal with U haul.com by phone is rediculous. You should have a call back system, instead of having to wait on the phone to talk to someone.

DENNIS E B. 
Clasificación:
3.0

Closed business left us wondering if we'd done everything correctly to return vehicle. If we need UHaul again I'd make sure we could return it to a staffed location.

Keith B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joyce M. G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan S. 
Clasificación:
5.0

Overall service and equipment were excellent. However, it was frustrating that my original order to pick up a 20' truck on Grove Street was not fulfilled. Made the move longer than expected. A price adjustment was made and I appreciate that.

Chris E. 
Clasificación:
5.0

Excellent service on everything .

Bobby S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edna T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Nick D. 
No se han enviado comentarios para esta ubicación.

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