Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My truck…. I almost died on the way there from the brakes, not working, it’s sliding all over the road and having no control, and the check engine light blinking on and off constantly. Trying to get a U-Haul truck to service me a got even worse… I can’t believe I had to pay for what I experienced.
Tauvia Abram
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
Good customer service and everything was nice .
Nathan Brown
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
This nice Asian Lady works hard for this company I can see her owning one of these locations someday God bless her 5 stars all the way is her customers service.
Charlotte Williams
Rating:
4.0
Customer did not leave a comment.
Tony Neal
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
none at this time
Miguel. A Figueroa Rosario
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
3.0
Customer did not leave a comment.
marissa archuleta
Rating:
1.0
Terrible customer service. Not transparent about gas. And also no information before hand on where to park when you drop it off. Nasty nasty nasty customer service
Alexzandra Burke-whetstine
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
3.0
The alignment on that truck was pure trash
Michael Stevenson
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
The management was really great. I recommend this location.
CHYNA KHRISTINA WILLIAMSFORBES
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
Amazing help and easy process very grateful for all the help
Teresa Trevino
Rating:
5.0
Customer did not leave a comment.
Tiffany Cowan
Rating:
5.0
Very friendly and easy going staff. I was able to request and pickup vehicles as needed in just hours. Returns were quick and fair.
Terry Powers
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
Customer did not leave a comment.
MARIANO LOPEZ
Rating:
3.0
Get a parking lot
DeNetta Dean-Brown
Rating:
4.0
Customer did not leave a comment.
Lester Koike
Rating:
5.0
Customer did not leave a comment.
Raymond Rance
Rating:
4.0
Make sure has more parking space to return
Katrina Marcellino
Rating:
1.0
The area is very bad and it's a very small lot. It's only one tiny lady running this place by herself.God bless her .it however was the cleanest well manage truck I ever rented.
Charlotte Williams
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
3.0
Customer did not leave a comment.
DAVID PLEASANT
Rating:
5.0
Good service everything worked out nicely!
Ken Scurry
Rating:
2.0
CSR was very slow moving. I was there for almost 30 minutes after I checked in Online cause my truck was not ready outside of the gate!!! I have to add to extra time to my reservation because of this delay!!!
ANDREW FLEMINGS
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
Na
ray panelli
Rating:
5.0
I loved the return process. The female agent was very nice.
Norman Pullen
Rating:
5.0
Customer did not leave a comment.
Alicia Dawkins
Rating:
5.0
Customer did not leave a comment.
Victor Julius Tan
Rating:
5.0
This location always has EXCELLENT customer service & clean trucks,
Scylar Ladeq
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
1.0
They close early and it’s in ghetto.
Leah Davis
Rating:
5.0
Thank you. Very friendly
YOHANNES WOLDESENBET
Rating:
4.0
Customer did not leave a comment.
daniel seydler
Rating:
5.0
Customer did not leave a comment.
Ausar Bey
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
4.0
Customer did not leave a comment.
Steven Washington
Rating:
1.0
Do not overcharge and believe on customers. To be fair. To have friendly and professional staff.
Jacinto Huato
Rating:
5.0
Fast service and friendly
Priscella Casillas
Rating:
4.0
Customer did not leave a comment.
Ronnisha Bell
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
Muy buena atención y rápida le recomiendo usar esta aplicación y si no directamente
Jorge Bonilla
Rating:
3.0
The reserved vehicle was not available. Reservation was changed to a 10' truck. Same price but frustrating to be notified of change a few hours before rental. Also when I picked up the truck the fuel gauge was on empty. Had to immediately purchase fuel. The truck had an electrical issue...the headlights would fluctuate. The lights would dim and then light up again. Also, the interior of the truck could have used a cleaning.
Eldon Brown
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
Customer did not leave a comment.
Jacqualine Rembert
Rating:
5.0
Customer did not leave a comment.
Paul Williamson
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
This is the only U-Haul place we've used for years. I love the people and how helpful they are Everytime! Thank you so much for always being so kind.
Tim Excell
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
The lady that helped me at U-Haul was most efficient and friendly. My experience was a perfect 10.
Maria Sindoni
Rating:
3.0
Customer did not leave a comment.
KEVIN AVELAR
Rating:
5.0
The service at this location was excellent. The management was HANDLED very professionally.
zola lee
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
3.0
Customer did not leave a comment.
Stephany Yoabov
Rating:
5.0
Excellent experience at this location. Personal and helpful in every way!!
SCOTT THEODORE ANDERSON
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
Customer did not leave a comment.
Angela Ellis
Rating:
5.0
Customer did not leave a comment.
Christopher Riddell
Rating:
4.0
Customer did not leave a comment.
CARLOS VARGAS
Rating:
5.0
Excellent care and they took our good people
jose lomeli
Rating:
5.0
Customer did not leave a comment.
Sean Blair
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
Great location !! Amazing people work at this spot 10/10 the lady working it she is awesome.
GRACIELA ESCOBEDO
Rating:
5.0
Customer did not leave a comment.
ofer dotan
Rating:
1.0
I was changed a $20 after hours fee and an extra day of rental. Unbelievable! I had to go back to location to get 50 bucks back. What if I’d not been able to check bill? This place probably counts on customers not checking their bills. Go find an honest rental place is my advice to EVERYONE.
Frances Deane
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
Customer did not leave a comment.
Caitlin Todd
Rating:
5.0
Customer did not leave a comment.
JEFFERY RICHARDS
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
Customer did not leave a comment.
Hector Gonzalez Valverde
Rating:
5.0
Love renting from this location
SUMONE KAHEALANI SAUILUMA
Rating:
5.0
Nothing for this location for drop off.
I dropped off at midnight.
But where it asked me to store it, I would have to contend with traffic so I when to where others have dropped off there trucks and trailers.
Jordan Carlin
Rating:
5.0
agent was amazing
marcus boyd
Rating:
5.0
A little tough to find but awesome, helpful, great staff. Thanks again!
Laura Esbensen
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
Customer did not leave a comment.
Chris MacDonald
Rating:
5.0
Customer did not leave a comment.
Chris MacDonald
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
Customer did not leave a comment.
christopher macdonald
Rating:
5.0
Customer did not leave a comment.
Rony Miranda
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
walther pina
|
Overall Experience
Rating:
5.0
The staff, and management were very friendly. With the pandemic happening, I was late on a few payments. They were very understanding of my situation, and were completely helpful in easing my stress during the difficult time I was having. There were a few times even before the pandemic, that I had to wait for someone for about 20 minutes to open the gate so I could get to my unit. Other than that, I don’t have one complaint. It was very secure, and always very clean.
Nicholas Brodehl
|
Overall Experience
Rating:
1.0
When i called this location the person that answered was rude and then stated when trying to cancel the unit that he didn't have anything open anyway so it didn't matter..