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He went above and beyond for me . very nice man hooked me up and got me going on my way fast. A++++ Service. Thank you very much.
The staff, and management were very friendly. With the pandemic happening, I was late on a few payments. They were very understanding of my situation, and were completely helpful in easing my stress during the difficult time I was having. There were a few times even before the pandemic, that I had to wait for someone for about 20 minutes to open the gate so I could get to my unit. Other than that, I don’t have one complaint. It was very secure, and always very clean.
The ugly old man was rude at first when we was at the gates he had a nasty attitude is because we had a car in the back he started calling us names saying fuck, bitch and more and I don't even know the ugly old man and it looks like he wanted to fight and of course I called him names back if u nice to me I will be nice too that was the worst customer service ever
Great Service and Attention. Will Rent from here Again.
Nothing! Excellent service. Super friendly and efficient. Highly recommend.
The person helping me was great, but it's in an awful part of town.
Both James and Oscar were really great to work with. Oscar was a big help in getting the car carrier hooked up correctly. We really appreciate their help!!
If you have a driver license from out of state of Nevada, there are some vehicles you are not allowed to rent. I rented a van and since I have a Texas driver license, they couldn't let me rent the van and instead gave me a big truck I didn't need. Also I reserved the van for two days but the truck they gave me was only for 6 hours. The guy said I cannot rent a track for more than 6 hours. So I have to go back and rent again for the second day.
Nothing it was perfect thanks
A+++++++++++++++++
Nothing truck was ready to go!
Amazing service, James was kind, professional , he explained everything about the truck and what is needed to be done to prevent extra charges. I went 3 times and all 3 times I found everything I was looking for. Definitely will come back.
My schedule was hectic and the pickup location email confusing. The guys were very accommodating to my running late. This year everything is so stressful, so their kindness went a long way.
The place looked like Fort Knox, equipment was not on rental property. Was in strip mall parking lot. Would never go there again.
We reserved a truck at a location that was less than 5 minutes from our home, 5 days prior from when we needed it. Less than 2 hours before we were set to pick up, we were notified that we had to go to a different location, over 25 minutes away from our home. We contacted the original location (not a U-Haul location), and they told us that U-Haul should have given us 24 hour notice if the pick up location changed. This was extremely inconvenient since we were on a schedule and were only given 2 HOURS notice of this change. We had to pay for extra gas as well because the location was so far from our home. If your partner locations say that per U-Haul, customers are supposed to be notified 24 hours before of changes, I don't understand how U-Haul themselves didn't follow their own rule.
Excellent business. Very professional friendly location. He called me as soon as I was at the gate. Brought the truck right away and he even added a few perks. Thank you. He went the extra mile. I hope his business flourishes as he deserves to be appreciated for his kindness, courtesy and professionalism.
Ofer was the best! He helped me out with a last minute long distance rental. Never had an issue with a uhaul but Ofer went above and beyond.
Make sure there is a ramp that goes with the truck.
We needed a truck quickly to pick up a second hand shelving unit, James helped us get in and out quickly, had I known it was this easy before I would have done it this way instead of paying a small fortune to hire someone else . The location is a short walk home, which was also a big bonus, I have used uhaul in the past and always had great experiences
Have more than 1 employee working and notify people in the mobile check-in site that this location does not have self check-in and pickup, there may be a longer than normal wait due to 1 employee on site and he might not be there. The employee himself was excellent and very professional.
The staff at this location were *EXTREMELY* courteous and helpful. They went above and beyond to make my U-Haul experience as painless as possible, despite U-Haul's price gouging and charging several hundred dollars above the quoted price from the reservation. I would recommend this location to anyone needing moving or storage assistance!!
The inside of the windshield was so dirty it glared up on the freeway and I had to pull over and clean the windshield on the side of the 15 freeway. The windshield was so bad it made the vehicle unsafe to drive because all I could see was glare. I had to take a longer route to avoid the 18. This freeway has no divider and choose to take the longer route to the 210 for my own safety. I was charger for the extra miles. Extremely upset about the condition of the truck when it was released to me
Completely excellent all the way around from the professional friendly service to quality product an easy to get ahold of would absolutely recommend to anyone and everyone
James was extremely helpful.
The man on location helped us right away and was extra informative about our truck. I appreciate his time and friendly service.
No Comment
The staff were welcoming, and got us out fast. The vehicle was clean, just what we were looking. Drop off was a breeze. Would highly recommend these fine people.
Excellent customer service!!!
Just dropped off truck.
I was put in an uncomfortable situation by picking up the trailor in a drug infested parking lot...The owner of the sore wouldnt move his car so I need help from strangers to help me move the tow hitch
The man working the station was very punctual.
Keep on keepin on
Ofer was amazing he was very nice and fast I would definitely go back and I would reccomend this location to my friends
Really easy. Thanks!
Excellent service and customer service!!
James was amazing great customer service
Very helpful under trying times. No need to improve, just keep up the great job you are already doing.
I have used this vendor and location numerous times and always have great customer service, prices and equipment thank you
The truck smelled so bad and the guy showed up late and it was just not the level of service we are used to with Uhaul pick up locations.
I have always been really happy with the service at UHaul. I feel like the people there go out of their way to help.
Vehicle experience has always been wonderful however billing after the fact has always been very poor. Random charges and over fees have always been a major problem.
Have newer tires on your equipment it was a complete hassle to have to keep on pulling over to add air to the tire you could not even read the trailer ID number it was rusted over the tires are worn the chains are rusted the paint has been rusted off overtime on the rims and Lugnuts I can send a picture if needed Very disappointed with his trailer cost us a lot of stress I will never use a trailer in this condition again
Thak you so much execelent service
Best customer service. Highly recommend this site. Just ask for Ofer and he will take care of you
The Staff was excellent and helpful. Due to the times we live in there is no such thing as convenient. We all have to jump through the hoops necessary with the "NEW NORMAL". I miss the old days with NO MASKS and the use of CASH is more than welcome and EXACT CHANGE is given for each transaction. But I digress, The truck was GREAT! and Your Staff was very pleasant. Thank you for your service. MMC
Really friendly and helpful staff. Sensitive to the heat and let us drop off the van without making us wait
Maintain the engine appropriately.
No improvement needed. Staff was awesome
Fast and easy service. Great experience and had the right vehicle even with my last minute reservation. I would use this location again!
Gentlemen made the drop off easy
Simple and easy to check out and return. The quality of the equipment was excellent and reliable.
COVID screwed things up. The extra 2-days saved me lots of grief. Thanx.
I had no problems at all it was very quick In-N-Out and convenient....Thank You
My worst experience never use them again, I ask for a big truck for a three bedroom house and they rent me a small truck so I have to pay for teo trucks and a dolly...
The truck I was expecting was a big one and they gave me a small truck, then I have to rent and extra track and a dolly to pull the car, very poor service .
Outstanding job. They ran out of the truck I wanted but got the job done and got me the truck I needed within 2 hours. Outstanding.
The sign you have to call the office looks pretty sketch. Try and make it look more legit.
More space to park
Friendly, efficient, does what they say they'd do (called me back when he said he would), fast, nice, GREAT experience, no hassle! ??????
Offer was the representative that helped me. He was extremely kind and the pick up wasn't super clean. But that doesn't matter because the customer service at this location was outstanding. I would rate Offer a top stars. Will come back to this location for sure!
Ofer does a tremendous job. He calls and checks on you during the rental. He makes sure that the equipment is clean and fully in good working order. The location 953 East Sahara Avenue is not under his control ought to be though. When he worked there the location was fully stocked & made good $$. Bill Krane should get him back or turn the location over to Jesse who knows what he is doing. Jimmy - district manager should not approve the possible new questionable managers/operators Duke & Brandy. They have no intention of manning the location to assist customers in the neighborhood - from 6:30 or 7:00 am - to 6:30 or 7:00 pm. Their plans are 10 a - 3 p - pathetic option.
When i called this location the person that answered was rude and then stated when trying to cancel the unit that he didn't have anything open anyway so it didn't matter..
nbghv
