Comentarios del cliente para Motuzas Automotive

Excellent experience! So helpful and kind!

Easy process with friendly staff. Van was clean and worked great for our needs. We’ll be back!

These guy's are too notch!!!!

Thanks for all...very nice use~

The owner was extremely rude and arrogant. Lied about the fuel level, when notified got really upset. Gave a real tough time during return. UNNECESSARY EXTREME RUDENESS.

A backup camera & display would be nice.

Very nice place. Van was super clean. Bob, The customer service rep is the owner. He really helped us out. Thanks for the experience.

This is our 3rd van rental with Motuzas and could not be happier with the service by Bob and Nate and the quality of the vehicles. We greatly enjoy doing business with Motuzas! Thanks.

Arrived to collect at 8am and the truck was ready bit could not open the cargo door as it was frozen shut. Called the UHaul customer service number and they arranged for Nate (of Motuzas) to come early. Nate arrived at 8:45am and we finished the rental process in the office as the UHaul App had frozen/timed out. Also in the 45 minute wait the sun had thawed the ice sufficiently to release the door! This left me with a late start to the day and a gang of people hanging around waiting for me to arrive...not happy. The cargo bay bed was not clean and the cup holders/tray were filthy. The vehicle was in good running order. Basically, not happy having the late start and the unclean vehicle. Apart from that all went well and I appreciated Nate getting there early to fix the problem.

my first location at linwood ave was horrible so I called reservations and they redirected me to motuzas auto which was so clean friendly and attentive you should set the standards for uhaul rentals to them. They turned a very stressful rental into its okay We got you.

Rudest and most awful customer service experience ever. Extremely inappropriate comments. I felt scared and uncomfortable from the hostility and anger coming from Bob Matuzal or whatever his name was.

I do not reserve my vans online because they often change the pickup location. Often it is several miles out of my way. I hope you can resolve this issue. Until then I will do things the old fashion way. Communication.

Excellent customer service at This U-Haul location. I would highly recommend.

Wonderful people to work with!

Overall Experience was excellent. Bob was great, answered all questions, was friendly and respectful. Loved driving the van. This is our second UHaul rental from this location, and we will return again. Thx!

Bob was very helpful and worked hard to get me the truck I needed.

Not a thing. Bob motuzas is a wonderful person very helpful. very good experience

The service was nice and friendly, helped us with all questions we had

The best customer service .

Very pleasant customer service, nice clean vehicle! Thank you!

Great experience. Simple process and excellent customer service.

The customer service rep. was absolutely rude, snarky, and to top it off a LIAR! I asked to rent a 10' truck for that same day, he said they had none available, even though I saw 2 parked in the parking lot. To top it off I looked online and was able to reserve a truck online at that same location where that rep had said they had none available. I was NOT HAPPY AT ALL! He had given my husband trouble the day before claiming the same thing that they had nothing available. Please for the love of God get someone else who actually likes working with people because this person is gonna drive out customers!

Live verify system was broken, every time customer service tried my alternate verification number it went straight to voicemail without ringing. Tried to explain issue over phone with no help. Had to wait 45 minutes in 20 degree weather til store opened and verification with real person. Real person was very helpful. Made me late for appt due to wait for store to open

did not have contact, dropped off after hours. Very nice facility, clearly marked where to drop off trailer

They went above and beyond to help us with our rental. Definitely would recommend.

I spoke to BOB at the rental site. I am in Florida and needed my son to move some things for me in MA. He was extremely helpful and went the extra mile as it was very time sensitive. Great Job!

you did it all good

Improve nothing. The staff at this location have been very pleasant and friendly each time I have rented from them. Stay real and the same please.

Outstanding service

Absolutely nothing, great service and friendly atmosphere , will definately recommend this location.

First I was given a date it would arrive in destination state, then I was told it was going to be late which started the bad experience. I had help lined up to unload it for me and because it was late my help had gone back home to MA., my POD was in FL. They also quoted me different prices. I am not sure I would do this again.

i reserved online and declined the "safetow" insurance and selected no insurance yet it still showed up on my reservation. i was not aware it was there until i received the final bill and noticed the charge. not sure how that happened especially since i went thru the on-line check in. can i get this refunded?? also suggest a reservation summary in the order email in lieu of a reservation number and link to the order. most rental companies send you an easily readable summary email where this would have been clearly shown.

Bob in Upton was super excellent. I walked into his store, explained my needs to him and he offered the best option. He also assisted me to install the necessary hardware on my truck to enable me safely tow the motorcycle trailer. He is a very good gentleman.

Not much Bob, the manager he was excellent , Great service all around I’m very satisfied with U-Haul ,excellent place to do business there.

Our experience with this Bob Motuzas was wonderful! He went out of his way to find us a much needed van when the one we had rented from someone else was unavailable at the last moment. He was friendly, helpful and considerate. His showroom was welcoming and the van was clean. I would recommend U-Haul of Upton to anyone and I would feel certain that they would be impressed.

Not a thing. Bob was courteous and very nice. I would recommend telling people about renting a U-Haul from bob

Great rental experience and noice folks to deal with!

Excellent experience! Thank you.

I’ve rented at many different U-Haul places. The Upton, Ma location is the best. Thank You

Bob Motuzas is the best U-Haul dealer ever! 5 stars and two thumbs up! He is my go-to guy for all transportation events!

Great service and equipment

Gentleman at the location was outstanding. Great advice on U-Haul had the truck and hooked my car up and it was a smooth ride to Maine

Retrain everyone

Have used many times in past .. excellent service and easy to deal with ... very accommodating!!

Desk person was diligent and polite. Nice job

Nothing !

No improvements needed; very happy with the vehicle and the friendly, professional staff at Motuzas Automotove. Would definitely rent there again!

This is the best UHAUL place around. The truck was clean and the perfect size for our move. They even changed the oil on my Toyota while I had the truck. The service here could not be better. Thank you Bob!

Great experience brand new clean truck and customer service was awesome!

Something wrong with front end ,drivers window would hardly work ,I had to repair right mirror would not hold, right wiper blade bent, pad lock frozen , cargo door needs lube binds up , gasoline smell in cab, I would not put this truck back back in service until it has been looked at.

Not only friendly and helpful, but understanding of my situation

All went very smoothly!

Excellent customer service