Comentarios de los clientes para Motuzas Automotive

Friendly and professional

Great service, thank you Bob.

The van we rented was perfect for our needs. We are always happy to do business with this agency.

Bob was very pleasant, helpful and informative making the process very simple. The van was exactly what was needed and worked out well.

Great host. Good equipment.

We are in the middle of a pandemic, which has killed a close friend of mine. The men working in this establishment had on NO masks and did not socially distance, while FAKE fox news played loudly on an oversized tv. Poorly done, Uhaul.

I would always use this U haul location. Service was great!!

I thought everything was great at pick up and drop off. The Equipment FAILED !! My only issue was I packed the UHaul on Friday- it rained Friday night into Saturday and "Mama's attic" leaked and got all of the bottom boxes soaking wet. - not Happy and I told the person at the drop off location about it. I hope you fix the issue so the next renter doesn't have to deal with this issue

Excellent place to rent from.

I had no issues with the local U-Haul dealer. But, the national website experience was terrible. Moving is stressful enough. But, when you can't count on accurate information from U-Haul's online platform, moving becomes a nightmare. Thankfully, the local U-Haul dealer was able to bypass all that mess and provide me with a pleasant experience.

I had one issue. I ordered dollies and blankets and none were in truck when I picked it up. The store was closed. I called U-Haul the next day and customer service was great. U-Haul deducted amount from my bill.

All went well

It all went really smoothly thanks :). The van did say "needs oil change."

I did not ask for the insurance and you charged me $14. I'm not happy.

Bob was great at pick up site, very instructive in the operation of the equipment. I would highly recommend his place to anyone. At the drop off place they were very nice when receiving in the equipment also. A GREAT EXPERIENCE THANKS

They charged me $20 for dropping off the van. Extra ! For having to scan it in.

Took forever to rent the vehicle - guy inside was helpful but the help was a little too late. Took almost one hour to rent the van

Spoke to owner about MI out being incorrect, he ignored me and overcharged the mileage by 17 miles. Bad service, never use them again.

This was my second rental from Motuzas Automotive. Bob is friendly and professional and both experiences were excellent. I will continue to rent here and will be glad to recommend them!

Nothing. Great people and great service.

Bob was super helpful!

Tell driver how to use mirrors. Supply a charger for phones.

Bob is the best!! Have rented I Haul in the past from this Upton MA location and each time, it has been a great experience!

Rude customer service that went out of his way to not help me when he knew I needed it. I will definitely not be renting from here ever again. The truck was great though and exactly what I needed.

Very friendly service

I returned the truck with a full tank of gas, when I picked it up it was at 3/4. Location owner would not give me credit for 1/4 tank of gasoline I paid for. Also, the brakes squealed when stopping.

I recommend it to everyone who wants to use Uhaul, very reliable, good price, and good customer support.

Bob was helpful.

Fantastic all around

Bob was the best retail person I have ever had the pleasure to deal wiith.The facility was clean and all the products where well displayed . The truck and the trailer where excellent they made my 1400 journey no problem Thank you Bob and U haul.0

Drop-off after hours so no real interaction but location was convenient.

Continued to support my changes so the overall experience was excellent.

Great customer service!!

Nothing, service and equipment are excellent.

Nice job. Clean trailer and very nice agent.

Consistently professional. Never an issue in any regard.

No one there to help us at 9am on a Thursday Took a while to figure out how to get the keys Truck was a mess Thought uhaul was better than this

All went well. Great Job Bob!

They did a fantastic job! Long story short, my hired moving company put me in a severe bind. Motusas rescued me! JT

When a customer goes to one of your dealers we go for convenience. Then you send a E-mail telling me I have to pick up your Truck 20 miles further. How can you put a customer last. If it wasn't for Bob in Upton Ma go out of his way to convince me not u- haul. I highly recommend Bob in Upton he went out of his was to help me out and not your customer service dept.

you guys good person

Motuza's Automotive is the best place to not only rent a UHaul Van or truck, but also as a trust worthy mechanic! They are the best around. Thank you for all you do!!!

Clean truck, great service!

Bob was excellent to work with. great Customer Service!

It would be nice if it was a little more apparent exactly where to enter the parking lot with the truck

Employee (who might be the owner?) was super helpful and professional.

Excellent service and very pleasant.

Nothing could be better than Bob Motuza's UHaul. I can't say enough about him. He went out of his way to get a trailer from another dealer to help me out in a timely way. He even helped me fix my car's brake light after the rental. Very friendly and efficient. Highly recommended.

I was billed $20 for the CDW that I did not sign up for

The website functionality did not work for me when I returned the car. Every time I loaded the picture of the odometer it kicked me back over to the start of the process, so I couldn't complete the return online. Otherwise the vehicle and the location were great.

instructions for return unclear

I would highly recommend the app for checking in and returning the vehicle. The website did not work well at all. Other than that it was a very easy process and the van worked beautifully.

Bob is/was very professional and totally accommodating. A very pleasant rental experience.

Not only friendly and helpful, but understanding of my situation

All went very smoothly!

Excellent customer service