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DANIEL V
Customer Reviews for Motorworks Clean Vehicles
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I was able to walk around the corner to this location from my house. Everything was OK with the rental process and the rental rates. However, it seem like it became a problem once I needed to extend the van for a few additional days. They have weird office hours that are not completely flexible, which makes it a challenge to get in touch with someone sometimes. I kept the van for about four days, knowing that there was a payment method on file for me. Someone contacted me to confirm how much longer I would need the van for, I explained to him that it may be another day or two. Apparently that was not conveyed to the rest of the team, someone called me the very next day, threatening to report the van as stolen. If I did not call them back to advise when I would return the vehicle. That was very disturbing and very unprofessional. I will never use this location again. I've never been treated as a potential criminal for wanting to extend a move Vann, especially with a payment method on file.
NED DI just dropped off the truck and key in the drop box. Location is closed on Sunday. The next day the personnel there was helpful.
PATRICIA Gn/a
Druscilla DEasy process-really nice gentleman inside when I came to pick up and drop off.
GREGORY MThe truck itself was not damaged and ran well but it was not cleaned. There were soda bottles rolling around on the floor in the cab and dried mud on the floor. The wheels were covered with mud too. There was no maintenance. Rep was nice at check in and rental but a bit unprofessional at the end.
SUSAN GThe owner of Motorworks Clean Vehicles was super friendly and took such great care of me during the equipment pickup process. I would definately recommend his location as a place to rent U-Hauls from in the future
Peter GNothing as the agent was great
william bGary and Doug were professional and very helpful at Motorworks. I would definitely recommend using their location to rent in the future!! Mike
michael mGreat job
Dennis MJust make sure a hand truck is in there next time just in case someone needs to use it. Truck we had had no hand truck. Everything else was great
Emanuel KNothing they were perfect
Gennaro FThe customer service could have been better when picking up the rental.
Merita REverythong was great...
Iyesha Bvery easy to return, thank you
Marta Bthe app needs to be faster and less redundant because too many times you have to keep re -inputting the same info several times and it can feel frustrating but the silver lining is that you have a 800# with a live person on the other line to speak to who was very courteous and patient to help us thru the maze. but otherwise all went mostly well.
Marquea RProfessional and efficient.
JOHN DThese guys are the best!
Eduard GThey are the best. Please let them know. I will ask if you told them.
Eduard GExcellent service. Made a stressful day made easier. I think I may have been double charged. Two charges for $53 on my account today or it could be an authorization hold. Thank you again.
Douglas DKeep it so you can talk to people and not gas station attendants who don't know what they're doing trying to rent one of your vehicles. I prefer the experience I had face to face man to man handshake thank you very much for the awesome experience I will recommend you
Dwayne DIt was quick and efficient. The representative we dealt with was very friendly and helpful.
Ben BContinue to do what you do best serve your customers well.
ANDREA TI over pumped 10 dollars and there no reimbursement for that I thought that was crappy for a monopoly of company that could afford to give me my money back rather tacky wont recommend !
Wilson BGreat staff very informative!
Piyamit PThe vehicle was clean and very good to drive..
Jose HEveryone was nice, competent and efficient.
Kathya aKeep up the good work. Thank you.
Richard RVery nice guys! Pleasant and great customer service!
JESSICA WCheck in and check out were easy, I was treated respectfully as a valued customer, with friendly service. I can't think of anything that I would change.
Richard BTo begin with why wouldn't one try to avoid any unnecessary charges, right? Well I rented out the uhaul from Florida to long island, two days driving two days moving. I left the truck at the pick up location on Saturday three hours before the deadline, made a video before dropping off since nobody was there, and dropped the keys in the box. Now they are claiming that I dropped the vehicle two days late and that the gas gallon was a quarter less than what I left ir with. 143 dollars charge for no fair reason. I went there to talk to them, their only response was that they found it with less gas and that they could not verify that I left it on Saturday. I offered the video that I took showing the date and the gas, but they refused it saying that it was what they got, so basically their word against mine. I would avoid this location if possible. What a bad experience, not easy or convenient, just one more issue to be taken by phone waiting for over an hour, wait for emails and in the meantime affect my livelihood and my families. To some 143 dollar may not be much, but for us it is quite a sum.
DIEGO PCustomer service was awesome 👌 wouldn't change a thing
ANGELL PExcellent service, super help, kind and courteous
John BStaff very helpful
Sandra PWhen I called in the reservation to the 800 number insurance was not added. Dealer just added insurance without asking. I have my own commercial insurance.
GEORGE SThe gentlemen that work at this company was very helpful and respectful and they make me feel comfortable.
AARON LTrue professional group
THOMASL DNot a thing! Great service
deborah kGuy was clueless. I had a $50 credit printed out and he said "I don't know what to do with that. We're not U-Haul, we just rent out their trucks."
HAYDENMICHAEL SEasy check in easy checkout. Nicest staff in any uhaul I've ever dealt with. Will always choose them for local moves
Charleen RThe price for the truck was way to high
JULIA Bgives false information
Adrian MThe internet was out and it was taking a long time to process our rental and we got cranky but the agent was professional and helpful and accommodating. The return went smoothly. The office was clean and neat. Agent wore a mask. He was great. We did feel somewhat taken advantage of because we had a rental office .1 mile from our move but they couldn't accommodate us and we had to drive and pay for an additional 16 miles. Felt like bait and switch.
ANTHONY RNothing needs to be improved upon! The gentlemen there are very helpful, efficient and overall great!
deborah k