Customer Reviews for Moss Auto Supply
(U-Haul Neighborhood Dealer)

75 reviews

311 Industrial Park St   Gordo, AL 35466
(1/4 mile west of 159 -82 intersection No cash card only for Uhaul, Behind the Gordo Post Office and Piggly Wiggly on Hwy 82)

(205) 364-8620

Office Hours

  • Mon-Fri: 7 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(205) 364-8620

311 Industrial Park St
Gordo, AL 35466
(1/4 mile west of 159 -82 intersection No cash card only for Uhaul, Behind the Gordo Post Office and Piggly Wiggly on Hwy 82)

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–4:30 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

LISA MIKESELL 
Rating:
5.0

Customer did not leave a comment.

Courtney Perry 
Rating:
5.0

Customer did not leave a comment.

James Poland 
Rating:
4.0

It was great to have a drop-off in this small town! I appreciate this convenience. If not I Would have had to drive back to Tuscaloosa or Columbus, Ms.

BARBARA NEEL 
Rating:
5.0

Na

NINA SULLIVAN 
Rating:
5.0

Customer did not leave a comment.

Kathleen Flannes 
Rating:
5.0

Customer did not leave a comment.

james oden 
Rating:
5.0

Customer did not leave a comment.

xx xx 
Rating:
5.0

Customer did not leave a comment.

Paul Russell 
Rating:
5.0

Customer did not leave a comment.

robert strickland 
Rating:
5.0

The manager was very nice and my return was very easy. I would highly recommend renting from uhaul

Michelle Parker 
Rating:
5.0

Great service

John Mitchell 
Rating:
5.0

The auto hauler trailer has a left fender that is supposed to drop down so one can open their car door to exit or enter the vehicle. Prior repairs to this trailer were improperly made and would not allow the fender to drop down as intended.

Eugene Bonner 
Rating:
5.0

Customer did not leave a comment.

Tracey Hodges 
Rating:
5.0

Customer did not leave a comment.

Michael Shirley 
Rating:
5.0

Customer did not leave a comment.

Mark Cirone 
Rating:
4.0

Customer did not leave a comment.

barry carver 
Rating:
5.0

Nothing. It was a pleasant experience and the people were all friendly.

Randall Gunning 
Rating:
1.0

Customer did not leave a comment.

Donald Strickland 
Rating:
5.0

Customer did not leave a comment.

Johnny McDaniel 
Rating:
5.0

Courteous and professional staff.

Clif Davis 
Rating:
5.0

Customer did not leave a comment.

Lawerance Leach 
Rating:
3.0

Van was dirty. Battery low. Hardly would start. Transmission was very very had shifting. Also had to travel additional 22 miles to pick up the truck. Reservation was for Carrollton, Al.

John Poole 
Rating:
5.0

Customer did not leave a comment.

Philp Brewer 
Rating:
5.0

Customer did not leave a comment.

Philp Brewer 
Rating:
5.0

Owner was very professional and helpful. Easy pickup.

Margaret Schmersahl 
Rating:
3.0

Customer did not leave a comment.

LLOYD JOHNSON 
Rating:
5.0

Trailer was ready and paperwork was minimal. Took only 10 minutes to get trailer. Very easy to get too also and owner was super nice.

William Duncan 
Rating:
5.0

The gentlemen at Moss are the BEST!!! They noticed a dangerously low tire and replaced it at a reasonable price and had us on our way with our UHaul in under an hour! Forever grateful!!!

Jennifer Jennings 
Rating:
5.0

Customer did not leave a comment.

GREGORY SCHRADER 
Rating:
5.0

Customer did not leave a comment.

Justin Anderson 
Rating:
5.0

Customer did not leave a comment.

Clyde Brown 
Rating:
5.0

Quick top notch service near closing time

KENNETH MINYON 
Rating:
1.0

The location knew that a pick up was scheduled but did not leave a key where it was accessible. After an hour and a half on the telephone some owe came to the closed location and provided a key.

Bryan Shigley 
Rating:
5.0

Customer did not leave a comment.

Michael Lyon 
Rating:
4.0

Wasn’t there fault but I reserved in Tuscaloosa and last minute was told I had to drive 25 miles to Gordo

JAMES JOLLY 
Rating:
5.0

N/A

Sameak Levine 
Rating:
5.0

The mileage out dis not match the mileage on my paper work. I would have to say even though it was a few miles different this should be the exact amount.

TONYA JACKSON 
Rating:
5.0

Customer did not leave a comment.

Hope McNamee 
Rating:
4.0

Customer did not leave a comment.

Jacob White 
Rating:
5.0

Customer did not leave a comment.

david corder 
Rating:
5.0

Customer did not leave a comment.

Chad McIver 
Rating:
5.0

Customer did not leave a comment.

Howard King 
Rating:
5.0

Customer did not leave a comment.

Ronald Williamson 
Rating:
3.0

Customer did not leave a comment.

GWEN PERRY 
Rating:
3.0

I returned my uhaul over a week ago and haven’t gotten my deposit back yet. I’m currently on hold with customer service, they have had me holding for over 7 minutes.

Valeria Mitchell 
Rating:
5.0

Customer did not leave a comment.

Mark thomas 
Rating:
3.0

I had to drive over 30 miles to this location because the main location in my town had nothing, but I didn't know that until AFTER I signed up. Next time I'll check with another company before I commit to renting.

James Brown 
Rating:
5.0

You’re doing great!

JOSEPH TRAYWICK 
Rating:
3.0

Customer did not leave a comment.

joseph traywick 
Rating:
5.0

Customer did not leave a comment.

Margie Gilbert 
Rating:
4.0

Thank you for letting us return the truck to a closer distance to where we moved was a great experience for us. Thanks for being there for us. U-Haul is the way to go. All of your staff was very courteous and helpful.

James Pate 
Rating:
4.0

We had to drive 40 miles to pick up this trailer.

Tonya Haun 
Rating:
3.0

I should have done the pre-check in, it might have gone a little faster, overall a good experience.

Linda Eason 
Rating:
5.0

Great folks

CLINT MOSS 
Rating:
3.0

Customer did not leave a comment.

RYAN JAMES 
Rating:
5.0

excellent service at Moss Auto Supply.

robert strickland 
Rating:
5.0

Customer did not leave a comment.

CLINT MOSS 
Rating:
5.0

Customer did not leave a comment.

TONY WILKERSON 
Rating:
1.0

My pick-up location was changed twice within the last 24-hrs prior to pick-up time. My reservation was for a pick-up location near the Univ of Alabama campus where my daughter was graduating that day. The change of pick-up location to a town 40 miles away, at a store that closed at 12 noon, meant my husband had to leave to pick the truck up before our daughter crossed the stage at graduation. To make matters worse, the man at the pick-up location was clueless. We did not receive the pads or the dolly that we ordered and the truck was dirty. This was a VERY BAD experience.

LOUISE UPSHAW-MCCLENNY 
Rating:
3.0

Customer did not leave a comment.

Mary Corbell 
Rating:
5.0

Customer did not leave a comment.

DEBBIE WHITE 
Rating:
5.0

Customer did not leave a comment.

JOSEPH HAJJAR 
Rating:
5.0

Customer did not leave a comment.

Paul Metz 
Rating:
5.0

Customer did not leave a comment.

TRAVIS GWINNUP 
Rating:
4.0

Very helpful and kind.

MARYELLEN WHEAT 
Rating:
4.0

Better pre rental inspections. Truck leaked in the rain we were having down south. Called uhaul twice about it. Amanda said area guy would contact me. I have called uhaul twice regarding this and still no return call!!!!!!!! Ended up leaving $1000's of dollars worth of electronics and flat screen tvs behind. Now trying to find out how to get them to Wyoming. Guess I will call budget or Penske and rent a waterproof trailer from them. I had heard they had more reliable equipment. Should have just gone with one of them in the first place!!!!!

JAMES STAFFORD 
Rating:
1.0

I will never rent from Uhaul again.I made the reservation a month in advance for a truck in Starkville, Mississippi. I was called the day before the pickup to learn I was to pickup 65 miles away from my necessary Starkville location. We had to drive another 2.5 hours total to pickup in a different state - Alabama that we did not expect to visit. No warning or alternative locations were offered. I will tell everyone to use Penske.

CHARLES LONG 
Rating:
5.0

Customer did not leave a comment.

DAVID JACKSON 
Rating:
5.0

I had requested a pickup in Tuscaloosa and was told to pick up the UHaul 25 miles away!! The people working their were very nice and I have nothing against the specific site. However, I think that a reservation made for a specific city should be picked up in that city. Especially when the reservation is made a month in advance.

ANDREW GALLUCCI 
Rating:
4.0

I lived in Tuscaloosa, AL and there were several U-Haul locations in the area, but yet I had to make a 50 mile round-trip (to Gordo an then back to Tuscaloosa) to get the auto carrier. To me this was totally unsatisfactory, plus with the price of gasoline made the matter even worse. I was very displeased with this type of service and would not recommend U-Haul to any of my friends or associates, and will look to other rental businesses in the future.

JOSEPH SPIKES 
Rating:
5.0

Customer did not leave a comment.

JOSEPH HAJJAR 
Rating:
4.0

Customer did not leave a comment.

EMELYN CARLSON 
Rating:
4.0

Customer did not leave a comment.

KATHRYN KNOWLES 
Rating:
3.0

Customer did not leave a comment.

No reviews have been submitted for this location.

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