Customer Reviews for More Self Storage
(U-Haul Neighborhood Dealer)

29 reviews

10 Washington St   Cambridge, MD 21613

(410) 228-0609

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(410) 228-0609

10 Washington St
Cambridge, MD 21613

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very friendly and helpful.

CHARLES JONES 
Rating:
1.0

No truck available on my reservation. Had to go to alternate location to get a truck. Uhaul APP did not work on return in Cambridge .. Multiple phone calls to resolve (again ).. Now have been charged for Extra days on a few hour rental. Believe Uhaul is not actiing as any reputible company should. Feel like this is a SCAM company based on this experience.

Peter Filsinger 
Rating:
5.0

Customer did not leave a comment.

Eve Gordon 
Rating:
3.0

First time using a location without an office. The website would not work to upload pictures. Tech support said that the app was better for android phones. Was able to proceed a little further through the process but still had to call the local office in Cambridge. The lady there was super helpful and I was on my way. Upon return, tried to use the app like tech support had told me, but did not work. Called tech support and they said to use the website (just the opposite of what tech support told me the previous day). Uploading photos continued to be a problem. During the checkout process, should be a way of leaving comments if you disagree and can't upload a photo (I called the local office and reported the discrepancy - again the lady there was super helpful). I would not have recommended the location except for the lady at the Cambridge office going above and beyond.

William Hunt 
Rating:
5.0

Customer did not leave a comment.

ergibe boyd 
Rating:
5.0

Nothing

Cherrie Johnson 
Rating:
5.0

Customer did not leave a comment.

Jamila Herndon 
Rating:
5.0

Customer did not leave a comment.

Cephes Mckune 
Rating:
5.0

Customer did not leave a comment.

Patrick Chester 
Rating:
3.0

I didn’t receive any instructions either via phone or email on how to pickup a self-serve truck, prior to arriving at this locations at the scheduled pickup time.

Joseph Grzymkowski 
Rating:
5.0

Customer did not leave a comment.

Sandra Scott 
Rating:
5.0

Customer did not leave a comment.

HAROLD SCHAITBERGER 
Rating:
4.0

Customer did not leave a comment.

Ronald Beasley 
Rating:
4.0

Customer did not leave a comment.

Maxanna Miller 
Rating:
5.0

Customer did not leave a comment.

judith dawson 
Rating:
5.0

Customer did not leave a comment.

MICHELLE WHITE 
Rating:
1.0

No was there either!!!

Ronald Kulick 
Rating:
5.0

Loved the mobile check in and drop off!

Attilio Campanaro 
Rating:
5.0

The lady who met us for the drop-off is a true gem. My wife and I liked her very much. It was a very positive experience.

James Nolder 
Rating:
5.0

Nothing

MONA SMITH 
Rating:
1.0

So there is no location here. All that is there is a drop box. This wasn’t a simple park the truck and drop the keys. You are basically doing the job of a Uhaul employee. So, don’t forget your smart phone because before you can leave you need to verify your location, take and upload photos of to prove the interior is clean, the mileage, where it is parked and then answer a bunch of questions. My favorite was that they asked me if the truck was clean enough for another family to use. Initially my answer was no because there was some dirt on the floor mat and I’d think that they’d go through and wipe everything down. Especially in the time of COVID. Nothing major. Just what I would expect if I was picking up a truck rental but not the type of cleaning you’d expect the person renting the truck to do. Anyway, the best part is I get to the end of six screens worth of questions where they tell me what the total charges are and they had added a +/-$30 cleaning charge. Needless to say I went back 5 or 6 screens back and changed my answer to the question regarding whether the truck was clean enough for another family. If you can’t tell, I was put off by this experience. Maybe because it was the first time I’ve had to do it. My recommendation would be to go some where there is a human and let them do their job instead of doing it for them.

CHRISTOPHER TURNER 
Rating:
5.0

Everything went well. Staff very friendly, professional, and very helpful.

Keyonna Watson 
Rating:
5.0

Customer did not leave a comment.

DENISE PINDER 
Rating:
3.0

Make sure equipment order(dollies, Utilities cart and so forth) are in the back of the truck

weems donna 
Rating:
3.0

I was not aware that the application was not fully completed and this caused a delay in picking up the truck

Brian Behrendt 
Rating:
5.0

Customer did not leave a comment.

Kevin Carroll 
Rating:
2.0

What I liked...thhe truck was excellent What I didn't like... Remote transaction on a web site not user friendly No dolly that I ordered & paid for plus due to remote transaction, no human to contact to correct matter. This made the entire process cumbersome and made my move difficult

Brian Fatzer 
Rating:
1.0

I spent almost an hr on the phone trying to access the keys to my truck!!! I had to pay my mover who were waiting for me an extra $150 for the delay in securing my truck! I called to 800 number as the app wouldn't let me go any further AFTER my phone said location enable!!! I spoke to someone who was "helping ' me while checking with a supervisor and put me on HOLD for 15 min before another person came on the line and it happened again!!!! (for 20 min this time) Third try I got a lovely supervisor that was able to get my thru the 3!!!!!!! places on my phone that had to be adjusted. It never gave any help like this when I signed up for mobile check in, not did the other 2 of your employees! I was a hr late leaving the facility with my rental truck!!!! MORE specific directions need to be included on your mobile check in site!!!!!! I would request a partial refund due to the extra expense I incurred due to the ineptness of 2 of your employess and a difficult check in process with not enough info!!!!! ALSO, I paid for a hand truck and didn't realize until I got to the house where my things were to load the truck it was NOT in the truck...another 20 minutes to go find /borrow one from a friend!!! Dirty truck....this facility should be shut down!!!

Mary VanDyke 
Rating:
4.0

Customer did not leave a comment.

James Brummell 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top