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Wayne T
Customer Reviews for Mooresville Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Every thing was perfect
Joseph DIt was a little bit of a wait to pick up since only one person working but overall it was very easy to pick up & return.
Christine KStaff was very friendly and helpful in making sure my needs were met. If I ever need to rent a moving truck it will be from Mooresville Mini Storage in Mooresville.
charles rOnce again, the 24/7 truck share was a nightmare. This location was also closed. We had a hard time knowing if we were in the right place. We were able to process the return, but we could not find the key drop box. Once again we called customer service. They told us to look for an orange box, which we did for 15 minutes. They transferred us to another department, who supposedly would know the exact location of the key drop box for that location. They told us it is an orange drop box. We explained that there is not an orange drop box. They instructed us to leave the key in the red emergency box in the cab of the truck, which is what we did. I called this morning to make sure they knew where the key was located. I asked them where their orange drop box was located. She said they don't have one, and that most people drop the key in the mail slot in the door. We checked the door and there was no signage to drop the keys in the mail slot. Awful experience. Total time dealing with the pick up and drop off was more than 90 minutes.
DEBORAH DTook money that was not supposed to been taken!
Samirria AThis was by far the worst experience that I’ve ever had dealing with U-haul. I’m not even referring to the specific location. Didn't need any added stress in addition to having to move in general. I checked online before even making a reservation or calling to rent a truck. I ended up just doing a live chat, my question was if a family member could pay at one location & I pick up at another. The answer was no but my mom could reserve & pay over the phone & I could go to my nearest location to pick up. Ok so she called & took care of her part at 9:59am. The person she spoke with set the reservation to 10am. Right around the time I arrived to the location I received a message informing me that my reservation was cancelled. I then called & was told that, that happened cause I was late for pick up.No one ever let us know that, that would happen. The lady I spoke with said that she would try to resend the reservation basically "uncancel" it. Got that taken care of i walked right inside and had to wait 10-15 minutes (maybe even longer) The lady finally came to the front desk & did apologize, said they were short help. She eventually found the reservation but had to give her all the info to enter it again. Just to be told I had to pay (which was suppose to be done already). When I mentioned that, she said she didn't have access to see the full card number not only that but then she said she would have to physically see the card be swiped as well & it couldn't be paid over the phone. I only had a very short window to get my entire 2 bedroom trailer's contents moved & into storage. I only had a few hours left. Then I Called my mom told her the issue, & she ended up calling the 1-800 number yet again. Finally mom called me back 30-45 minutes later with the only resolution being for her to drive over an hour away to pay & complete the rental. With time not on my side & no other options I asked mom to wait so I could see if anything else would work. I got online and made a reservation at a different location. Everything started out great, never saw anything saying I had to have a credit card for the rental, in fact the only thing I ever saw was that you needed a credit card for pick up trucks, & van rentals. I arrived at this location and started the pick up process online. Then after going through almost the entire process got to the end & then was told about the CC, I did another live chat just to find out if I had to pay with CC or if I could just pay cash. Nope Can't pay cash only card, had to go 10-15 mins away to put money on my card just to drive 10-15 mins back to the location. All just to find out that they didn't need to physically swipe the card at this location. Finally got to the end & Finished out the online pick up just to have to go inside to be let in the gate,then back out to find the truck.......then lord & behold had to go back inside yet again for the keys. What's the point in having an online pickup option if you have to go inside anyway??? At least when going in intially, it wouldn't have to happen but once well twice in my situation. I'm sure the process would've been a lot faster as well. Ok finally got everything finished, & was in the u-haul trying to leave the parking lot just to get to the gate to find that I have to go back inside yet again so I could exit the gate. I left my house at 10:30 that morning to go to u-haul & pick up the truck, I didn't return back home with the U-Haul rental until 2:30-3:00 that afternoon. My entire day was completely wasted & I ended up loosing half my belongings anyway due to lack of time available to pack & move. I've had plenty of bad experiences with U-Haul, but also have had plenty of "ok" or decent enough experiences. But I've never experienced anything like this. After the rental was returned and probably around 7 days later I get a notification informing me that U-Haul tried to charge my card the full amount again. Not sure what that was about or even if it was just a mistake all together. But one thing I am 100% sure of is I will never call upon u-haul for my rental needs ever again. Everyone stays in a rush the majority of their life so the 1st thought when having to move or needing a rental truck is always (or always for me) has been u-haul, but after all this that won't be the case any longer. There are actually several other options & most are even cheaper. I'm more than happy going with those options in the future.
Leslie BWe were very happy with the ease of renting the truck. The process was fast. The truck was clean and met the drivers needs.
Victoria DGreat service
Roberto RThe interior of the vehicle was very clean, however, the windshield and driver passenger windows were very dirty and somewhat hard to see out of. Other than that everything was excellent.
Barry NSuper fast and easy and quick
Bruce LExcelente servicio, todo funcionó muy bien, muy recomendable, 100% conforme con el servicio, lo recomiendo.
Juan FI dropped off on a Sunday so the facility was closed however the process for returning was easy. I had to call and change my location because there are 2 Morrisville/Morresville in NC, I did not catch that it was in a different City but calling in and making the change was easy as well. Thank you for making this an enjoyable experience.
debra hEasy enough. She took care of everything at drop off.
Gary FI reserved a conversation van two weeks ahead of our move and when I went to pick it up, the location didn’t have a conversion van so I had to take a moving truck instead. It was way more than we needed, not easy to drive and not what I had reserved. It was disappointing.
JENNIFER CDrop off was confusing, no drop box, had to stay on the line with customer service for 30-45 minutes to figure out how to drop off the vehicle
Mitchell LAfter hours is a disaster. The gate was closed and there is no key return. Phone number for the office is unhelpful. Waited on hold for a very long time to talk to a Uhaul rep to finally sort it out. Fortunately, the rep was helpful.
Steven WNa
vincent hEasy pick-up, easy drop-off, quick and straight forward.
GARY MKeep the reservation made a month in advance at the location originally reserved.
John HA clearer key drop location would be nice. I dropped the key through the mail slot because there was no key drop box and nothing marked at the location.
Sara KTruck was still dirty from previous users. Dog hair, dirt, and debris inside the cab
Michael MLady at the counter was friendly, and very helpful.
Andres BAfter hours- no contact
jamie hTruck was upgraded by district manager because the truck I reserved was not available. The price was not maintained at the reservation price and I have been over charged. Please assist.
David SGreat experience!
Fred LI did a self, drop off.
John GVery Nice Help took great care of me .Nothing to Improve...
Jay CWhen I arrived at the gate, the woman working the desk was very pleasant and professional while checking me in. She helped correct the deficiency of no furniture pads being placed in the truck. She is one of the best u-haul representative I have ever met. I would recommend this location to everyone.
STEPHEN DI experienced nothing but professionalism and courtesy at Mooresville Mini Storage. The young lady I dealt with was knowledgeable, well spoken, polite, personable and a true professional. Any employer would be please to have her. The facility was clean and very organized. 10 *'s
Reggie HThe Uhaul website is horrible - automatically adding "extras" like boxes and other things to your cart when you just want to get a truck is basically fraud. Actively shopping for an alternative provider.
Jon S1st truck had check engine light on. 2nd truck storage area dirty…had to clean before use.
Allen MHad no idea where to drop the key off there was no uhaul box like the instructions said
Austin AHow about having a Dropbox and a code for uhaul drop offs would be smart don’t you think
Michael MPick up was great. Drop off did not have storage unit iI reserved. I had to go to an outside storage facility & pay quite a bit more vs what Uhaul claimed was a confirmed reservation.
Jerome BThose guys are overworked but they do an amazing job.
MICHELLE HNot a thing...great service
David BUtilize the app and a Kiosk to do the check in paperless. Even after I did the app check in there was still more stuff for the attendant to process and get signed.
JAMES FSuper friendly assistance. Trailer towed like a dream. Love this place!
Steve BClean windshield
Jim HNicole was amazing! She helped me so much.
Christina Jthe amount charge to my card is not correct. I was charge $181 and $118. The mileage is not correct and return date is not correct. I return uhaul the same day 20th.
Tasha TGreat location ang personnel.
Alan BSupurb in all aspects pertaining to the rental. Very happy with the entire experience.
Michael FAgain when we rented the truck in Myrtle Beach the time stamp was off by one hour and we were not told the location in Mooresville closed at 3PM. so we cannot rate the experience and we had to use the mobile app return which took 15 to 20 minutes to understand and complete. we are charges US$59.94 for an additional day that was out of our control.
Danny BEverything went well however, after looking at contract I seen there was damage that could have caused water damage. The gentleman who rented the truck to me never said anything about damage to the truck and had me to sign contract. The damage statement was on the back of contract. Thankful there was no damage. Still it would have been nice if he had told me the risk.
Annie S