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RICHARD B
Customer Reviews for Moore Rental Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff were helpful.
Brian sVery good service,thank you
Navelika MVery friendly and helpful.
Melanie RFix your app. We had problems renting and problems returning due to your app!!! Being over loaded on a Saturday.
Annalisa PDicount
CORNEILIOUS YThe Moore’s are so friendly and accommodating. I needed help getting in the truck and I use a rollator. Bob Moore helped me so much get in the vehicle and put my rollator in the cab for me! So very nice! The truck was very clean and drove great. Highly recommend this business and will definitely use it again. Thanks to the Moore’s!
Anna PKeep up the good work.
JOE MThey didn't have the equipment I reserved, the equipment wasn't ready and it took over 30 min to check in, eventhough I had already checked in using the app.
BRIANNE SCheck the climate system to make sure it is working properly in the vehicle.
LORI CThe gentlemen at this location were wonderful!! Very helpful and knowledgeable! I had to rent a truck for work, but if I need to rent again, I’ll come to this location for sure!!!
Danelle BThe best..
Sabrina QContinue the excellent customer service
TRAI AThe location was not clean. There was a cat walking around inside the facility and jumped on the counter while we were talking to the salesman.
BERNADETTE JCan't think of any...everything went as planned!
ROBERT SThe truck we received smelt like cat urine and the transmission was practically going out.
Taylor LThis was something like out of a horror movie in the 1950s. The place was dingy, dirty, full of rusty farm implements and other weird barn decorations. It smelled disgustingly like an ashtray and there were feral cats running everywhere.
Byron BEveryone was friendly and helpful... everything turned out exactly as expected. And no one let the cat out of the office!
JAMES AExcellent customer service skills. Made me feel appreciated and valued as a customer
Jack BThis place is fantastic! The gentleman (I believe his name was Steve), even came out and wiped down the dashboard of the truck I was renting. Who else does that?
William PMake sure you honor your quotes to customers if you plan on keeping them!
Nidia GThe person who rented me the truck was very abrupt and asked way more questions than any rental service person has done any other time I have rented a truck. This was my third rental in a month and was my least favorite experience.
Amanda HEveryone at Moore Rental Service was very kind, personable, and extended genuine warmth. Moving is stressful enough, so picking up my Uhaul from such good people was nice. The process for checking in and out the equipment was prompt and easy.
EL CWe dropped off after hours and it was a very small parking lot, maybe enough for 3-4 trucks, with no markings to guide as to where to park for drop off. We had the largest truck and so we parked in the middle at an angle. Just as we were finishing up another small truck came and backed up to the wall of the next building just in front of our truck. There was room for 1 or 2 more. Nice to have a convenient location and after hours drop off, but markings or directions would be less stressfull after having to move.
Amber SThe man was nice and explained what I was getting charged for. I will definitely recommend this Business.
Nora GKeep doing what you’re doing. Great service. Good people. Answered all questions. Thank you.
Jimmy WThis particular U Haul vendor rents an array of tools and equipment. I've rented other things from them. They are a useful business, well staffed.
Brian RTom, the person who received the vehicle, was inadequate. He was inexperienced in working the computer to check me in. He told me that I was charged $90 for Fuel and Mileage, because he printed and provided the previous rental receipt for another customer. I have no idea what I was charged for this rental. I am very dissatisfied .
Robert HCleaner inside of the truck. Everything else was excellent
Kyria MCustomer service was Excellent 👌
Bernita KGreat Uhaul dealer
MARK OThe gentlemen and their family that own Moore Rental Service are a delight to work with! Very personable and friendly. I will use this location from now on because of the excellent, friendly service that I received. I have already recommended this location to friends and family for their upcoming needs.
Julie RGentlemen for sure.
SYBIL LNothing, everything was great!
ROBERT LBob Moore was very kind and his place is really cool! thank you
Felicia CFast and courteous...good team
DAVID BI have rented from this location several times and, the guys here will take care of you. Equipment was clean and, well maintained. Thank you
INGRID OEquipment was good except I wanted the 6x12 trailer. It was pulled around with a flat. There was only one. Luckily they had a smaller trailer, so I asked to rent that instead. It worked for what I needed but I got a bit spooked at first with the flat tire. I was moving a heavy load. Thank you U-haul for providing good service to civilians and veterans!
Adam Vthe guys at this location are simply the best, profesional and courteous
INGRID OThe truck was considerably more jerky and shaky to drive than previous trucks from other locations. Provider also made a point of charging us over $11 extra because he claimed we were a millimetre off refilling the fuel tank. Whist the truck is advertised $39 for a day, its actually only $39 for 6 hours. Also by the time extra fees were added like the $14 for insurance (why would I want to rent a truck without insurance?) etc it was closer to $100, so advertised price was not a realistic representation. Honestly would consider a different provider next time after this experience.
Mark RMoore rentals is great. Friendly. Easy to work with. Good guys.
JASON ASee comments above.
MICHAEL HThis location deliver great service every time I go over there, the guys at the counter are attentive and cordial. Cow ( kitty cat) is wonderful.Thank you
INGRID Oall good!
SERGIO G