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More professional. The transaction was made outside of the office. I was charged for more days than I asked for and I was charged twice. I have yet to receive my money back
They took the time to answer questions and helped me get the number of days (duration) that I needed the trailer for since the online application didn't allow one to adjust the duration of the rental period.
Good experience
Quick, friendly, competent service.
Friendly service, U-Haul equipment, and transparent pricing—what else do you need?
Pull down lache kept getting stuck
All good
Took care of everything immediately, friendly
Friendly service and quick to get me in and out
The online pickup service needs to be streamlined. When you pick up the truck it asks you to take a picture of yourself and both sides of your driver's license. This is stupid. It should have had you do this at home before picking up the truck. Next it asks for additional info, which once again should have been asked for before going to pick up the truck. One choice to enter is a passport, like who thinks to bring their passport along to a truck rental? So the only choice I had left was to enter a secondary contact, which someone at the call center has to physically call and that person actually has to be there and answer the phone. I was waiting over 15 minutes to get through this process, which once again would have been less painful if it was done when I placed the order, not in the field. Completely unacceptable. Will not rent this way again unless you correct this nonsense. Also the facility had no parking so I had to leave my car in a grassy knoll and hoped it didn't get towed. Also unacceptable.
Msg is there that the driver door is open while closed well. location is really a unsafe. had a horrible experience. not recommendable at all
The location was very convenient, but cramped with cars driving through. The process of doing the 24/7 check-in/out worked great.
The guy HAD NO CLUE what he was doing! I also DID NOT pick this location to pick up the U-Haul. The tow trolly wheel cover was cracked and the guy didn't seem to think this was a problem.
Everything went fine, thanks for helping me with my move.
The gentlemen that helped me out were fantastic! Necause of traffic and detours we were about 15 minutes late to pick up the truck but it wasn't a problem when we got there. They were super friendly and very understanding!
Excellent customer service - staff was very helpful
The gentleman who helped me seemed to be the owner of the business, he was very slow checking me in and didn't to seem to really know what he was doing. The truck was clean, but idled very high and the shifting was rough, seems like this needs some maintenance. Overall, the rental was inexpensive, and that is what I was looking for, but the service was lacking and the vehicle seemed to need a little love.
The owner came in after hours to hook up or tow trailer on our haul. Very accommodating and informative
Even though they had just started offering Uhauls a week earlier so there was a learning curve, they did great with walking clearly through the steps, making sure everything was satisfactory, and offering good service.
