Customer Reviews for Montana East Hardware
(U-Haul Neighborhood Dealer)

270 comentarios

14308 Montana Ave   El Paso, TX 79938
(At corner of Las Casitas DR & Montana AVE)

(915) 493-8581

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(915) 493-8581

14308 Montana Ave
El Paso, TX 79938
(At corner of Las Casitas DR & Montana AVE)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 3 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JOANNA S. 
Clasificación:
5.0

Everything was great Thank you

Sandra J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ross C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jade W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Traci G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Natalie V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roberto A. 
Clasificación:
5.0

The gentleman at the desk who helped was extremely helpful and very kind. The woman who made the reservation for me was also extremely kind. The store was very well kept and the uhaul was clean and ready to go as soon as I arrived. I recommend 10/10.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adelaide A Herna H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Belinda A. 
Clasificación:
3.0

The location and truck were good, but I also reserved some moving dolly's. I called them to verify the morning of pick up and they informed me they didn't have dolly's. I was left to scramble about how to move the furniture. I found an alternate pick up for the dolly's, but I had to drive to a different location which was an inconvenience and not in my plans. The workers were nice and courteous and professional, but the last minute changes left me stressed.

Dominique W. 
Clasificación:
5.0

El cliente no dejó un comentario.

bejamin V. 
Clasificación:
1.0

When we arrived a DAY early, we were told that we couldn't leave the truck at this location because they didn't “have room” for it, despite the fact they in fact DID have a whole parking lot. They wanted us to take the truck to leave it at another location. If we would have done this, we would have been charged an additional fee! Ridiculous! UHAUL clearly needs to get their shit together. We will NOT be renting from them any time soon after our shitty experience last weekend!

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanquan K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos V. 
Clasificación:
5.0

There is nothing you have to change the representative was very helpful and pleasant. Made the transaction process smoothly and effortlesss

Terry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

Staff was great, thank you for all your help

JULIE W. 
Clasificación:
1.0

When I got the U-Haul the inside of the truck was dirty with some type of animal food

Martin C. 
Clasificación:
5.0

Smooth transaction

Michelle G. 
Clasificación:
2.0

I never received a receipt for return. I even called and asked for it the following day because I never received a emailed receipt like they said I would.

Kelly G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Estefeni R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL P. 
Clasificación:
1.0

No no

OSCAR RENE G. 
Clasificación:
5.0

Honestly my experience with this location was wonderful!

Natalia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAUL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dawn K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phyllis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL O. 
Clasificación:
1.0

El cliente no dejó un comentario.

STEVEN B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alfonso A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernie L. 
Clasificación:
5.0

Absolutely amazing staff and very helpful!

JAIME N. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILFRED B. 
Clasificación:
1.0

I should have went to an actual Uhual facility. I was not confident in the staff on Montana Ave. It was obvious they were in it for the money and not for the service. I know that's vague but that's all what I will say.

BRIAN JOHN-MICHA H. 
Clasificación:
3.0

El cliente no dejó un comentario.

ADRIAN F. 
Clasificación:
3.0

El cliente no dejó un comentario.

LINDA I. 
Clasificación:
3.0

Truck was dirty. Website was faulty. Customer service to get assistance to return rental at night took an hour to call back. Used 3 different phones and online instructions didn't work.

LINDA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREZ S. 
Clasificación:
5.0

Worst experience ever reservation method broken why make reservations if product not available does not make any sense whatsoever wasted a 1/2 tank of gas going from store to store to find product whould like to talk to someone about it. (915)7305739

JOSE B. 
Clasificación:
5.0

Overall experience was great! Customer service at this facility was very welcoming. Only snag I hit in the process was when I returned the equipment. Price was different during the check-in process that I completed through my mobile device. A quick reach out to customer service and the problem was resolved. Other than that, equipment availability and pricing was straight forward. Gracias.

FAUSTO R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicholas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARDO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORENZO O. 
Clasificación:
2.0

Very rude to us. Stated they didn't have a furniture dolly or a utility dolly but there was one. My son walked around store and found it. We had to tell the employee that. They acted like they didn't want to rent it to us. She was in a hurry to leave and went through everything fast. Will not use them again.

MELONIE H. 
Clasificación:
5.0

Gracias

Jose V. 
Clasificación:
4.0

The truck breaks need a maintenance. However, Ms. Cecia Puente was excellent. Great customer service and help from beginning to end.

MIGUEL P. 
Clasificación:
4.0

Post the hours of when the UHAUL rep is on site as the operating hours. I showed up for a rental but the rep was not there until the next day.

Frederick M. 
Clasificación:
1.0

Truck broke down on the highway due to transmission.

Gayona C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ariadna G. 
Clasificación:
5.0

Amazing place very help full!

ENRIQUE SALVADOR R. 
Clasificación:
5.0

I've been to this place multiple times, I will continue to use this place for my U-Haul needs

OMAR M. 
Clasificación:
1.0

The owner of the store lied to us and told us that we did not have to return the truck at the same time the next day because they would be closed and it turns out that they we're open so they charged us for 2 days for returning the truck late. We will never rent from this place again.

Claudia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Irma J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Soledad R. 
Clasificación:
1.0

Make sure when they give you a time they stick to it

Yolanda F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAFAEL C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Crystal G. 
Clasificación:
5.0

Location helped me by taking my word that I never received an extra 24 furniture pads from other location in AZ

NANCY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSA S. 
Clasificación:
3.0

The truck I used had some serious issues. I couldn't get passed 72 mph on the interstate. The Uhaul kept skipping on me and didn't run very smooth. I had a hard time passing semi trucks in the wind going 65-70 mph.

ARTURO V. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHAN LEE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VANEZA G. 
Clasificación:
5.0

The staff was very professional and helpful:)

STEPHEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN P. 
Clasificación:
5.0

The gentlemen that helped me in returning & being able to upgraded to a bigger trailer was awesome , very professional, extremely helpful & went out his way to help me out with everything. Gentleman's name was Albert. Guess the main region here in El Pasó, tx.

EDGAR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA T. 
Clasificación:
5.0

The attendant that helped us was very accomodating and helpful. It's a small store but I recommend it cause of the people that work there!!

JOHN RUSSELL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

A'Ram C. 
Clasificación:
3.0

El cliente no dejó un comentario.

MAX S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremiah S. 
Clasificación:
5.0

Bueno

MARIA A. 
Clasificación:
2.0

This location is not a true U-haul location.

alberto R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEATRICE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN M. 
Clasificación:
5.0

Had a light for the tire pressure monitor. The tires had good pressure, just the light about the monitor. Other than that everything was great!

JASON C. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES ANTHONY G. 
Clasificación:
5.0

Very nice young lady there.

Thale G. 
Clasificación:
3.0

The first trailer that I was assigned had bent and rusted rims with paint peeling off of it. The trailer I finally took had cracked fenders where welds were broken but I felt it was safe enough to take.

Sylvester O. 
Clasificación:
3.0

The customer service at the counter was good. The part that was lacking was the cleanliness of the truck and the fluids (windshield wiper fluid) were not topped off.

Brenda A. 
Clasificación:
4.0

Clean the trucks

Jaime M. 
Clasificación:
5.0

The two gentlemen that helped me were very helpful & went above & beyond to find out why I was being charged extra mileage & for an appliance dolly I never received . I was impressed with their expertise & friendly way of talking to me. Great job!

CAROL E. 
Clasificación:
5.0

They were very friendly. I can't think of anything they can do different.

Albert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERARDO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco U. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric C. 
Clasificación:
1.0

The person who checked us in didn't know what he doing. I never received a confirmation from the location or phone/text or email. I almost forgot to pick up the trailer.

Laurie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josue R. 
Clasificación:
4.0

El cliente no dejó un comentario.

josue R. 
Clasificación:
5.0

Great consumer service!!

karla C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Misti F. 
No se han enviado comentarios para esta ubicación.

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