Customer Reviews for Montague Mechanical Inc
(U-Haul Neighborhood Dealer)

55 reviews

15 Rastallis St   Turners Falls, MA 01376

(413) 863-6109

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(413) 863-6109

15 Rastallis St
Turners Falls, MA 01376

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Eric Mushrush 
Rating:
5.0

They do a great job and sure next person will be just as happy.

Nathan Duda 
Rating:
5.0

I think this location nailed everything ..great people ..

Andrew Engle 
Rating:
5.0

Great Uhaul Location

Ryan Johnston 
Rating:
5.0

Best Uhaul dealer ever. Ryan was amazing to work with!

Ryan Johnston 
Rating:
5.0

Super easy pick up and drop off, the people were very professional and easy to talk to and work with. Absolutely will happikly work with them again and reccomend them.

Chad Champoux 
Rating:
3.0

Customer did not leave a comment.

BRENDAN CUNNIFFE 
Rating:
5.0

My truck broke down and needed a truck with trailer hitch. The U Haul was available at short notice and saved the day. I am very grateful and service was awsome.

Ruth Browning 
Rating:
5.0

Customer did not leave a comment.

David Sprague 
Rating:
5.0

This was the nicest uhaul rental I’ve ever gotten. New tires and hookup chains. The gentleman I rented the trailer from was amazing. Wish everyone was that helpful.

Eric Mushrush 
Rating:
5.0

Customer did not leave a comment.

Kristin Peterson 
Rating:
5.0

The person was very helpful and friendly

Kristin Peterson 
Rating:
5.0

Easiest ever getting equipment and down the road was a breeze! Ryan was informative, professional and attentive to all my needs! More businesses need good, honest, hardworking people like Ryan. I can’t say enough

Butler Kaeleen 
Rating:
3.0

Customer did not leave a comment.

Brian Emond 
Rating:
4.0

For those that have requested an earlier pickup using the mobile app, have any requested dollies, pads etc. in the truck already. Ours were not so we started packing the truck and I went back to the location to get this additional equipment. The person working was both personable and professional and worked with me to have a satisfied customer from their mistake.

Matthew sheldon 
Rating:
5.0

Customer did not leave a comment.

Jonathan VantLand 
Rating:
5.0

Sweep out the truck next time. It had plaster dust smashed around in the back of the truck. I swept it out

Cindy LaChance 
Rating:
5.0

Customer did not leave a comment.

Aisha Phillips 
Rating:
4.0

One of the tires was partially balled and should have been changed before I pick up the trailer. It was changed by road service five days later.

Stephen Johnson 
Rating:
5.0

Customer did not leave a comment.

JOHN CASTORINO 
Rating:
5.0

I'm a u-haul customer, I've been renting from you guys for years. I've rented a few times in the past year or so. I'm very disappointed in this last rental as I had made a reservation almost 3 weeks prior to my move date and there were no availabilities in my area. I had to drive 54 miles out of my way to pick a truck up. On 8/12/2021 I drove an hour to get the truck which was 54 miles there and the same distance back so I put 108 miles on my car just to go get the truck and 2 and a half hours of my time just to have a truck for my move. Then 54 miles on the uhaul and the gas for me which I don't feel was fair to me considering uhaul is about 5 mins from old house.

JENNY MILLER 
Rating:
4.0

Customer did not leave a comment.

GIOVAN DIDONNA 
Rating:
3.0

Customer did not leave a comment.

John Duff 
Rating:
5.0

Customer did not leave a comment.

Lissa Dimauro 
Rating:
4.0

Customer did not leave a comment.

Christina Cunningham 
Rating:
5.0

It was a pleasure to rent the truck from such a friendly and efficient office. I will definitely make Montague Mechanical my go-to place for truck rentals.

Karen M Larsen 
Rating:
5.0

Customer did not leave a comment.

Lisa Macenzie 
Rating:
5.0

Ryan was excellent, friendly, helpful and efficient. It was a good experience.

Susan Scott 
Rating:
3.0

Ridiculous that I had to travel 1 hour 20 minutes from home just to pick up the trailer when there were plenty of locations near me. Once trailer was loaded the chains dragged on the ground and needed adjusting.

R Wiggs 
Rating:
5.0

Customer did not leave a comment.

Alan Charboneau 
Rating:
5.0

The Uhaul man was very helpful and friendly. We weren’t made to feel like we were annoying or bothering him. Even though Uhaul is not his primary job, he patiently answered questions .

RICHARD PLOTCZIK 
Rating:
5.0

Customer did not leave a comment.

Ivan Urgin 
Rating:
5.0

Customer did not leave a comment.

Benny Mccabe 
Rating:
5.0

Customer did not leave a comment.

susan taylor 
Rating:
5.0

The windshield was filthy on the inside and made it difficult and dangerous to see out when heading west into the sun. I left a paper towel inside to show I wrote a “w” on window And tried to clean window and was then charged $30.00 for “ cleaning”. I find it hard to imagine that I would be charged $30 when I couldn’t see and tried to wipe it and left paper towel there.

Sharon Meyers 
Rating:
5.0

Customer did not leave a comment.

David Siktberg 
Rating:
5.0

Customer did not leave a comment.

Russell McCumber 
Rating:
1.0

I am very dissatisfied about the renting process, I was given the truck size and location and then at the last minute was not. I ended having to do 4 trips to move my stuff and paying almost 600 dollars. I will never use this company again. You call and you get hung up on and disconnected and no one can give you straight answer. I have filed a complaint and hope to find a solution, if that does not happen I will be contacting the better business bureau and put EVERYTHING about my experience on social media. thank you

Katrina Wheeler 
Rating:
5.0

The customer service representative was very helpful and professional when meeting with him. I would definitely refer this Uhaul location to family and friends.

Brendan Lyons 
Rating:
5.0

Customer did not leave a comment.

Glenn Hersey 
Rating:
5.0

Customer did not leave a comment.

Karl Johnson 
Rating:
5.0

Customer did not leave a comment.

NANCY NARTOWICZ 
Rating:
5.0

Customer did not leave a comment.

NANCY NARTOWICZ 
Rating:
5.0

Customer did not leave a comment.

Jonathan George 
Rating:
4.0

Customer did not leave a comment.

Cody Strakose-Griffin 
Rating:
1.0

The milage was incorrect and I was charged for 420 extra miles! Over 100 dollars. And they never adjusted the bill!

Corine Baker 
Rating:
5.0

Customer did not leave a comment.

calvin Tuinstra 
Rating:
4.0

Paved lot, plenty of parking.

Donald Richardson 
Rating:
3.0

Just dropped the key and drove away.

francis wilkins 
Rating:
5.0

you guys were awesome! I will be back in a couple weeks to rent it again for a day, thanks so much!

laura burt 
Rating:
5.0

Uhaul. The best in do it yourself moving.

Jason Gladstone 
Rating:
4.0

The representative was late 12 minutes for the pick up and we had to wait for him.

Hilary Lake 
Rating:
5.0

NOTHING!!!

EDWIN MATTHEWS 
Rating:
2.0

After renting a month in advance, the night before I need it, UHaul moved the truck pickup location 30 mins. away. I had no transportation. While Ryan at the location was as helpful as he could have been, the whole move was totally inconvenient and cost more money. I filed a complaint with a pleasant call center operator who opened a complaint and told me I'd hear from someone in 72 hours (never did). Here's what you can improve: DON'T DO THAT AGAIN TO A CUSTOMER

Paul Maldonado 
Rating:
5.0

Wonderful place with a kind and thoughtful manager. Definitely, definitely recommend. Thank you!

Maureen Mooney 
No reviews have been submitted for this location.

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