Customer Reviews for Monkey Junction Sales and Rent
(U-Haul Neighborhood Dealer)

3,445 reviews

4905 Carolina Beach Rd   Wilmington, NC 28412

(910) 251-9080

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(910) 251-9080

4905 Carolina Beach Rd
Wilmington, NC 28412

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Owner/ proprietor was very friendly and helpful. This is the 2nd time I have rented equipment from him specifically and will chose his location should I require future services!

Bret Roy 
Rating:
4.0

Customer did not leave a comment.

John Krivacsy 
Rating:
4.0

Customer did not leave a comment.

Darrel Pershing 
Rating:
5.0

Very helpful! Quick checkout & organized!

John Bode 
Rating:
5.0

Lee was fantastic. He is friendly, courteous and helpful. The facility is well suited for this type of business.

Jarrod Holland 
Rating:
5.0

People were friendly and quick. great service, and a great experience

Bradley Suter 
Rating:
5.0

Customer did not leave a comment.

Paul Baldwin 
Rating:
5.0

Easy n fast. No wait everyone was GREAT

JOHN DAFELCKER 
Rating:
5.0

Customer did not leave a comment.

Karen Mayo 
Rating:
4.0

Only issue occurred after leaving due to a dashboard message constantly repeating "check trailer left & right turn signal lights and break light" . I therefore drove my SUV to Mercedes in Wilmington, asked them why. They had never seen those messages I showed them but they erased them. Left, stopped for gas, turned car off & later on, message did not come back so far.

JOSEPH COEN 
Rating:
5.0

These guys are fantastic. Equipment was great. Fast and friendly service.

William Carew 
Rating:
3.0

Customer did not leave a comment.

Lynn Steever 
Rating:
5.0

Quick, easy check out and check back in (local rental): No hassle, good sense of humor was refreshing, too

Ken Keast 
Rating:
5.0

Customer did not leave a comment.

Melanie Lawson 
Rating:
2.0

This place is crowded and messy. I had no choice but to drop off at this location and the lady drove off with the truck before I had a chance to say anything, no customer service at all.

Raven Nelson 
Rating:
5.0

Customer did not leave a comment.

Tianna Meyer 
Rating:
5.0

Customer did not leave a comment.

Richard Robles 
Rating:
3.0

Customer did not leave a comment.

Daniel LeSage 
Rating:
5.0

Customer did not leave a comment.

Darwin Interiano 
Rating:
5.0

Always have everything I need!@

MIke Smith 
Rating:
4.0

Customer did not leave a comment.

Spencer Pope 
Rating:
5.0

Everyone was very helpful!! I was sick and unable to use the truck on the day planned and they were very understanding and accommodating!! Will definitely recommend to others and be back for my future needs!!

leah spence 
Rating:
5.0

Would be helpful to have a line for already reserved customers and a line for walk-ins, to speed up reserved check-ins.

Tim Hubert 
Rating:
5.0

I've been working with this location for 10 years I honestly will drive out of my way. Because they ways take great care of me! Thanks

Nicholas Hiteshew 
Rating:
5.0

The owner was very funny and accommodating. He hooked up our trailer to ensure all was working correctly.

Carolyn Watson 
Rating:
5.0

Customer did not leave a comment.

mark kenepp 
Rating:
3.0

To expensive for 165 miles trip one way

ROMAN MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

MIke Smith 
Rating:
5.0

Front drivers side tire was extremely low on pressure, side wall of tire was bulging out and close to ground. Not easy to find working air pump station. Eventually did and inflated tire enough to make 200 mile trip. No other issues with truck.

Richard Kryder 
Rating:
4.0

Customer did not leave a comment.

Sophia Crumpton-Carr 
Rating:
5.0

Customer did not leave a comment.

Chris Michalczyk 
Rating:
5.0

Customer did not leave a comment.

Patrick Richie 
Rating:
5.0

Staff was very friendly

Daniel Boruta 
Rating:
4.0

Customer did not leave a comment.

Henry Thomas 
Rating:
5.0

Customer did not leave a comment.

JERRY RAZOR 
Rating:
5.0

NONE. Other than, continue to be as courteous and friendly as you were with me.... Thank you!!!!!

mark young 
Rating:
5.0

Customer did not leave a comment.

Jasmine Joseph 
Rating:
4.0

Customer did not leave a comment.

Preston LINEBERGER 
Rating:
5.0

Great customer service.

Kimberly Parrott 
Rating:
5.0

Customer did not leave a comment.

Joseph Watson 
Rating:
2.0

I already sent a request to Uhaul about my issue and have no reply yet. I was told veh gas was full. I drove only 9 miles to pick up a piece of furniture. As requested, I filled up gas before returning veh and cost me over $15.00 and approx. 5 gallons!! Also sliding door would not work but was not needed and veh smelled very smokey. Please have someone contact me about the gas issue. Thanks.

JOHN KRIVACSY 
Rating:
5.0

Will always rent here. Super easy. Great equip. Nice people.

WILLIAM HUDSON 
Rating:
5.0

Top notch service every time

MIke Smith 
Rating:
5.0

no improvements needed

Henry Thomas 
Rating:
5.0

Customer did not leave a comment.

DAVID BIESACK 
Rating:
4.0

Customer did not leave a comment.

jeff finch 
Rating:
4.0

Customer did not leave a comment.

Joann Richards 
Rating:
5.0

Customer did not leave a comment.

jayson wade 
Rating:
5.0

Customer did not leave a comment.

STACI HUBER 
Rating:
4.0

Customer did not leave a comment.

Mel Tootoo 
Rating:
2.0

The passenger seat had so much dog hair on it that my husband had to put a plastic covering/barrier over the seat and I had to ride around like that for a week. When I spoke with the worker about it, he was not the least bit concerned. The truck was nasty and not been cleaned at all. We found a hair brush and trash in the truck. I never want to rent from this place again. This was my second time, the first was the same except for the dog hair.

John Slade 
Rating:
5.0

Customer did not leave a comment.

Randy Byrum 
Rating:
4.0

Store office a thrift store. The gravel parking lot had a lot of divots and potholes, especially the entrance. Lot attendant walked out to show where to park and helped lift hitch off truck. Quick and Easy!

Christopher Hug 
Rating:
4.0

Office was pretty helper shelter. Small dog and couple of sections full of stuff.

John Littlejohn 
Rating:
3.0

Wasn't expecting a lot driving into the lot with an overcrowded rutted lot and check-in building that looked like a messy dump inside and out. Everything worked out fine though as the trailer was there and they helped me hook-up and check the tail lights. Returning was easy and hassle free and assisted by their worker. Facility and lot needs to be upgraded to get a better rating though.

Scott Reavill 
Rating:
5.0

I have rented from this location many times and am very pleased each and every time.

Ronnie Bryant 
Rating:
5.0

Customer did not leave a comment.

David Seel 
Rating:
5.0

Customer did not leave a comment.

Kara McDermott 
Rating:
5.0

Customer did not leave a comment.

James Tatman 
Rating:
2.0

Customer did not leave a comment.

MOLLY BOST 
Rating:
3.0

I know my expectations shouldn't be too high, but the blankets we rented were wet and the truck would squeal the most high pitch sound. And not having cruise control was a bummer as well.

Daniel Beguhl 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WEST 
Rating:
5.0

Staff was great. They made a stressful time (moving) quick and easy. I appreciate them a ton.

Ian Hertenstein 
Rating:
5.0

Customer did not leave a comment.

Patrick Richie 
Rating:
5.0

Customer did not leave a comment.

Bryan Roberts 
Rating:
5.0

Customer did not leave a comment.

DAVID BIESACK 
Rating:
1.0

Returned the truck not only to find that my account was already charged. I had to explain to the manager about my situation from comment placed above about making changes to card that was on file, insurance fee being removed and how the pick location didn’t provide me with a damage walk around form or anything of the sort. Only thing the manager was able to tell was, call UHaul and talk to them personally. That’s who you can go to.

Ryan Nastick 
Rating:
5.0

Super nice folks with quick responsiveness and the young man in the back even unhooked the trailer for me.

Michael Bridges 
Rating:
3.0

I've always rented from this location. This morning I called to see the availability of a small renal to just move a couch and was told there was plenty and to just show up layer. Unfortunately then there wasn't anything small and for something larger, I wasn't given the lower price which would have been the honorable thing to do. Just $10 more, but it also probably took more gas too. Anyhow... Not a deal breaker but definitely not treated as a valued return customer. Other than that, friendly enough.

Ami Lamkin 
Rating:
5.0

It was a very easy and pleasant experience with the u haul company.

Thomas Stanford 
Rating:
4.0

Customer did not leave a comment.

trevor silvbernagel 
Rating:
5.0

Customer did not leave a comment.

Anthony Parker 
Rating:
5.0

Top notch service every time

MIke Smith 
Rating:
5.0

Customer did not leave a comment.

Michael Larson 
Rating:
5.0

NA

Brian Gallagher 
Rating:
3.0

Customer did not leave a comment.

Glenna Dent 
Rating:
5.0

Been doing business at monkey junction for a few years now. This business keeps it simple and takes care of your needs.

William Wynne 
Rating:
5.0

Customer did not leave a comment.

Brigette Fraone 
Rating:
5.0

Customer did not leave a comment.

Danny Hyatt 
Rating:
5.0

Staff at Monkey Junction Sales and Rental were great and always have been during past rentals. Truck ran fine but there is a leak in the box portion on the passenger side that resulted in my daughter's mattress sustaining damage as it was raining on our trip to Charleston. Other than that, great rental and I highly recommend the folks at Monkey Junction Sales and Rental.

John Lennon 
Rating:
4.0

Efficient and easy to deal with

Russell Clark 
Rating:
5.0

Customer did not leave a comment.

Curt Wenzler 
Rating:
5.0

Great customer service. Thank you!

Stefanie Young 
Rating:
5.0

Customer did not leave a comment.

Patricia Cooke 
Rating:
5.0

I have rented here several times at they are always helpful & kind.

Chelsey Seaton 
Rating:
4.0

I took a picture of the mileage when I got in the van. I did not check it against what they had written down in the paper because I assumed they looked at the speedometer when they brought it to me. I wanted to keep track of how much mileage I was using per day. When I took the van back they said I had 36 more miles on it than I did. he looked it up in his phone and said I started with the miles of 406. I started at 442. at the paperwork, and the paperwork said 407. I was charged an extra 36 miles. The van also only had half a tank of gas. So I filled it back up past what I thought I was given. I was off by less than a gallon and got charged $6.75 to match the gas level. How does one match a gas level when they don't have it full to begin with? At the end of the experience I realized I used this location many years ago when I lived here before. I remember being very upset with them for taking advantage of me at that time as well and swore I'd never use them again. 10 years later, same men running it, Took advantage of me being a trusting person once again. My last two experiences with U-Haul have been a nightmare. I will be researching other companies from now on.

Julie Schober 
Rating:
4.0

Customer did not leave a comment.

mary bymhold 
Rating:
3.0

Office could be cleaner and better organized. Too much stuff! Cute dog!

NORMA HUNTER 
Rating:
5.0

Customer did not leave a comment.

Nancy Fisher 
Rating:
5.0

Customer did not leave a comment.

EDWARD BLACKLEY 
Rating:
3.0

Customer did not leave a comment.

wendy service 
Rating:
3.0

Customer did not leave a comment.

Emma Walker 
Rating:
5.0

I’ve used this location many times, as I have storage spaces nearby. The owner is always friendly and accom, and I will continue yto go thrre. I would definitely recommend to anyone

shawn under 
Rating:
5.0

Customer did not leave a comment.

William Dugger 
Rating:
5.0

Customer did not leave a comment.

David Justus 
Rating:
5.0

Angel was great

JOSEPH COEN 
Rating:
5.0

Customer did not leave a comment.

BethAnna MOORE 
Rating:
5.0

Good

Boyd Lynch 
Rating:
5.0

Customer did not leave a comment.

Christopher Adamkowski 
Rating:
5.0

Customer did not leave a comment.

RANDY BROWN 
No reviews have been submitted for this location.

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