Customer Reviews for Money Tree Family
(U-Haul Neighborhood Dealer)

67 reviews

1757 N Nova Rd   Daytona Beach, FL 32117

(386) 310-2006

Office Hours

  • Mon-Sun: 8 am–11 pm

Services at this Location:

Contact Us

(386) 310-2006

1757 N Nova Rd
Daytona Beach, FL 32117

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–11 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Service rep tries to falsely charge you and claims trucks are there that aren’t there. Avoid.

DWIGHT MARSHALL 
Rating:
5.0

very good service the person is very kind

Richard Martinez 
Rating:
5.0

Of course I'd recommend it. At first I went to the location on International Speedway. The girl was super nice. Unfortunately they didn't have any Van available so she kindly made a reservation for me to pick it up on Nova Rd. The guy was really friendly and kind. Excellent service. Thank you so much.

jesus gill 
Rating:
5.0

Customer did not leave a comment.

William Pruitt 
Rating:
5.0

Customer did not leave a comment.

Luis Escalante 
Rating:
5.0

Customer did not leave a comment.

Alexander Block 
Rating:
5.0

They have a drop box

Frank Nizza 
Rating:
4.0

Customer did not leave a comment.

Dawn Moehlenkamp 
Rating:
5.0

Brand new uhaul gang and bro gone look out y’all pull up it’s all love frfr!! Fam gone make it happen!!

Tony Fields 
Rating:
5.0

Customer did not leave a comment.

Erik Torenvlied 
Rating:
5.0

Customer did not leave a comment.

Mark Milligan 
Rating:
5.0

Customer did not leave a comment.

Olivia Tonti 
Rating:
5.0

Customer did not leave a comment.

Rory Shaffer 
Rating:
1.0

Rented a truck, was missing a dolly. Truck had engine lights and was told to park it and wait for a technician. Then was charged double because I had to let it sit from 10am to 4 waiting on the mechanic, then move, and my rental was 10-6. Waited to hear back from the area manager, never heard anything and bill was never adjusted for missing equipment or double time.

Forrest Read 
Rating:
5.0

Customer did not leave a comment.

Amin Eslami 
Rating:
4.0

Customer did not leave a comment.

GAIL TAFT 
Rating:
1.0

there was no-one there. the Money Tree Family business was closed, online food orders only, no personnel. had no idea of how to return the keys. called omni feeds in Findlay Ohio and he had to help me on the phone to return keys. the key return box had no operable lock on it and I could open the box and retrieve the other keys that were left in the box. I took photos of myself returning the keys. this place also had full trashcans outside and smell like urine. very little parking for a 20ft truck, had to use 4 parking spots to park. very little signage outside to indicate where the business is located. DO NOT USE THIS BUSINESS

Daniel Jones 
Rating:
5.0

Thanks again.

COURTNEY BURNETT 
Rating:
5.0

I will be back.

nya Davs 
Rating:
5.0

Bueno bueno !! Gracias

martell mccrary 
Rating:
5.0

Great food awesome service . The world needs more people like these employees

Matthew Heinz 
Rating:
5.0

Customer did not leave a comment.

Wilmer Mejias 
Rating:
4.0

Customer did not leave a comment.

shital pandey 
Rating:
5.0

Very nice and friendly. Offered free drinks and snacks . Best place for trucks in the county.

Lisa Sedacca 
Rating:
5.0

Customer did not leave a comment.

Robert Lakatos 
Rating:
5.0

Customer did not leave a comment.

Paul Dinnage 
Rating:
5.0

Best experience I’ve had in a while.

Brianna Beckton 
Rating:
5.0

Great employees and very convenient location.

juliana hayden 
Rating:
5.0

Best place in in town . Very clean store and great peanuts.

Montel Miles 
Rating:
5.0

Mr. Terry ( I pray I have the right name) anyway the guy who runs the business is very nice and helpful. He went out of his way to help me. 🙏🚛😇

Kimberly pointer 
Rating:
5.0

The pick up was great!

dodi gaines 
Rating:
1.0

Truck had bugs. Location is in unsafe environment with poor customer service. Trucks were beat down haven’t had work done to them was making a lot of noise and about to breakdown at every stop.

Edward Anderson 
Rating:
2.0

Told them about the leak but got no response

Mark Hulgin 
Rating:
2.0

this was supposed to be a 24 Hour location but it was closed and we we waited almost 2 hours for a live person to show and help. I called U haul customer service and got a video link on how to just drop the equipment through a phone app. I was having issues trying to accomplish that as I am not that well versed with the technology my bad. U haul should say the location is unattended if you have to use an app to drop with your phone. I will most likely try to avoid business with U Haul in the future as a result of this. To much technology and not enough people to help doesn't work for some people

Dean G. Hornig 
Rating:
5.0

Very accommodating and professional

martell mccrary 
Rating:
5.0

Customer did not leave a comment.

William Mathis 
Rating:
2.0

Customer did not leave a comment.

todd REDMAN 
Rating:
1.0

Customer did not leave a comment.

Timothy Whitting 
Rating:
5.0

Customer did not leave a comment.

Michael Muthig 
Rating:
5.0

Everything went smoothly and drop off was quick and easy.

Michael Muthig 
Rating:
5.0

Customer did not leave a comment.

Saied Zamiri 
Rating:
3.0

Customer did not leave a comment.

Allison Frazier 
Rating:
1.0

Money tree family didn’t show up for pick up. Said he had to do it remotely and we had no choice. Money tree family also said I had to pay extra money, more than the contract I received from Uhaul. He charged me quite a bit more money and said I had no choice if I wanted to rent the U-Haul. Someone from U-Haul corporate really needs to call me if they want to know more. 910-651-6551. Take care

Kearen Feller 
Rating:
1.0

Terrible. We have been charged for a mistake and no one seems to be able to help us. We were charged for mileage we did not use. It was incorrect in the computer when we picked it up and we were told it would be corrected and never was. Now we have been charged and no one to help us deal w this. Everyone puts it on everyone else. And now we were charged over $400. Ridiculous.

Michael Pointer 
Rating:
5.0

Very Professional. Best support I ever received while renting a truck. They went above and beyond.

tiquan james 
Rating:
5.0

Very professional, on time and answered all questions or concerns I may have had.

Kendra Eady 
Rating:
5.0

Customer did not leave a comment.

John ODonnell 
Rating:
5.0

Customer did not leave a comment.

Dotty Dumaine 
Rating:
1.0

First off the location stated they were open til 11pm. We got there close to 9:30pm and door was locked. Wasted 45 minutes trying to figure out where the key drop off box was located. Once we found it on the neighboring stores door the lock on the lock on the box was broken slicing my husbands finger open and giving complete access to Anyone walking by to the UHaul keys Totally ridiculous. Peace out UHaul. I now have a 3 hour drive home. Uhaul has now lost my business due to this drop off location.

Ralph RISCO 
Rating:
1.0

Truck was filthy inside cabin when rented and I was charged a cleaning fee also overcharged for mileage

tina jackson 
Rating:
5.0

Professional yet helpful

Scott Button 
Rating:
5.0

This location is amazing. Super helpful and friendly with a good stock of trucks and equipment ready to go. Terre was easy to work with and willing to assist in any way you need. This will forever be my new location for moves and referrals.

amanda havner 
Rating:
5.0

Excellent customer service by Mr. Felton

Kathren paige 
Rating:
5.0

None at this time

Lawrence Cesarini 
Rating:
4.0

Customer did not leave a comment.

jordyn hannah 
Rating:
1.0

The was no dolly. I had to wait and hour to get the keys. The truck had no gas. We has to argue to get the dolly and telling use that he has a bunch of them but it’s not his problem. He finally agave us one once we kissed his but. The truck was dirty and had the owners lighter in it.

Sara Townsend 
Rating:
5.0

Customer did not leave a comment.

Jesael Segarra 
Rating:
3.0

Customer did not leave a comment.

Grant Clark 
Rating:
5.0

Customer did not leave a comment.

Linda Vough 
Rating:
4.0

Customer did not leave a comment.

Donna Ross 
Rating:
1.0

Customer did not leave a comment.

Zachery Allen 
Rating:
3.0

A bloody mess

Robert Hoffman 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Anthony 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Dodd 
Rating:
1.0

Location was closed. They put the wrong amount of gas and charged me

GREGORY KATZ 
Rating:
1.0

Location is a strip mall off Nova street. No signage to let you know. If not for GPS I would have never seen the place. No sign on back of building where I was led to drop off truck. Then to drop off key was another adventure I care not to have again. The number on the contract 386-310-2006 was a recording of no longer in service. So my wife and I made a trip around the front of the location to look for some kind of sign saying "U Haul" or Money Tree Family. Finally found store 107 had U Haul small sticker on door. Looked all around the door area for a drop off box, none found. Called the number on the door which was different With same result disconnected message. So the US mail boxes were there looked around those for key drop, nope. Went back around to rear of building by rear entry no drop box there either. So I gave up, better than 40 minutes to drop this truck off and I still have key. When I first arrived and did not see any sign for Money Tree Family on back of building I looked on line for another possible drop off location close by. I called the one on Speedway Blvd and get nothing but run around recorded message. And it was 4:40 pm. Messages sounded as though we a corporate office not a location in Daytona.So not finding a key drop at the Nova location I decided I will just take key over to company location on Speedway Blvd, put in box with a note where they can find the truck. As I am leaving Nova location I see a orange box attached to a fence of a business across the side street from the place I dropped the truck. The wife said hey they trucks parked there. I believe it was a used tire shop (Sams Tires 1807 North Nova)I figured maybe just over flow from Nova location as you have to park behind building and not much room. So I dropped key in that box and started our 3.5 hour trip home. So around 8:45 PM my son gets a call asking about the truck, and he knows nothing. So he calls me and I get in contact with an individual at 561-446-4112. I give him information about key and he tells me that is a different location. He tried to convince me there is a drop off box at his location, but Im not believing it. I did miss his phone call originally, but he did not leave a voice mail for me to get back to him. He also called the wife's phone and did not leave a message to call back. I am guessing maybe he called while we were eating . I know this is not the average rental. 2 years ago I helped a friend drive the same kind of equipment from Florida to Montana and everything was exceptional. I guess that's why this was such a complete and udder disappointment.

Dion Hinskey 
Rating:
5.0

Quick renting process. Vehicle was very clean and in great condition. Easy return. I recommend this location!

daniel smietanowski 
No reviews have been submitted for this location.

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