Your prices have almost doubled in a year since I first rented. It's really too much. I need a other vehicle and am exploring different companies for hire. It is price gouging. And depressing for people on a budget. After renting three times I should get a discount.LUCILE B.
Customer Reviews for Moes Service Center & Towing
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
When I got the trailer home I discovered a gas fireplace inside. Since I was 20 miles from the rental place and I was time crunched I had to pull it out to get my stuff in. While lifting it out the heave glass insert broke out and broke my big toe. As I said I was time crunched I had to load and unload it with a broken big toe. Very Painful!Jerrod K.
El cliente no dejó un comentario.James Raymond Jr H.
El cliente no dejó un comentario.Thomas W.
We were charged for 2 days and only rented it for 1 day. We ordered a hand truck and there were none.Bruce A.
El cliente no dejó un comentario.Robert R.
Elaine Mcnure was very professional and helpful getting us on the road with the extra large rig we rented, 26' van plus car hauler. Overcoming local availability issues. Thank you, great rig. Great move.Peter Z.
El cliente no dejó un comentario.Frances P.
El cliente no dejó un comentario.claudeen H.
El cliente no dejó un comentario.Daniel D.
El cliente no dejó un comentario.Barbara M.
Make people wait outside. Too many people in lobby.Heather K.
El cliente no dejó un comentario.Brian T.
El cliente no dejó un comentario.Michel S.
Very friendly and helpful staff!Lydia B.
The U-Haul online experience was very frustrating and the wait time for customer service was in excess of 30 minutes. I ultimately contacted the retail pickup location (Moe's) and the helped me get the reservation squared away. I will not use the U-Haul website again.August L.
Nice associated!THEODOREALBERT R.
El cliente no dejó un comentario.Marc H.
Received a phone call the day before scheduled pickup stating that the truck was in their yard. Arrived at Moes at the scheduled time to find they didn't have my reservation for a 15 foot but did have a 26 foot truck. Moes let me rent that for a substitution charge of $50 when they said they would give me a credit, will contact Moes about the credit. Found out later the truck for my reservation was at a different location that the caller did not specify.Harvey E.
Excellent serviceRALPH R.
Everything was goodAllan H.
Repeat customer for Moe's and I will be going back again! Only a few things left to move! Great experience, awesome to deal with!Christopher H.
El cliente no dejó un comentario.JAMES B.
El cliente no dejó un comentario.JOHN B.
First trailer had a unacceptable worn tire. Second trailer had a tire with a puncture.(We were driving 2,500 miles). I was told only fix was for me to call roadside assistance and have one of the trailers repaired. I would hope that returned equipment would be inspected for safety worthiness.RAWLEY G.
El cliente no dejó un comentario.Jerry J.
top notchNeil B.
They went out of there way to help us. Our transmission blew 400 miles from home on Thanksgiving day. I was able to rent a 15 ft truck and a auto transporter to tow our 4 wd vehicle back home. They even helped me load and tie it down. Highly recommended full service location.Joseph B.
El cliente no dejó un comentario.Gary M.
El cliente no dejó un comentario.Jacqueline P.
El cliente no dejó un comentario.Norman S.
El cliente no dejó un comentario.Joseph G.
El cliente no dejó un comentario.Crystal R.
El cliente no dejó un comentario.james W.
El cliente no dejó un comentario.Russell E.
El cliente no dejó un comentario.tim F.
El cliente no dejó un comentario.Traugott S.
The 10' van that I had reserved was not there on time so I got a 15' van at the same price. The Utility Dolly & regular dolly that I reserved were not in the truck. I didn't have time to go back & get that straightened out. I was told by the U-haul rep that they were not allowed to help customers connect the Tow Dolly & load a vehicle for insurance reasons so I had to get one of the customers who was waiting for his car to be services to be a spotter.Jeffrey B.
Elaine was extremely helpful and even gave us her cell phone number if we had any issues. She looked at the mileage and made sure we had enough to get to our different destinations on our one way. Super.John L.
Not a thingALAN H.
I made the reservation on July 12 to have a 20' truck in Exmore, Va. Nobody in the area would deliver the truck to the location I requested 2 weeks in advance. So I had to drive 45 minutes each way to go pick up the truck. So basically I drove 1.5 hours to get a truck that should have been available at the dealership in Exmore, VA. I felt uhaul should have provided a truck in the town I needed a truck. So disappointingMARK K.
Great customer service. Friendly and very professional staff. Made my move very easy.William W.
El cliente no dejó un comentario.Ted S.
I dropped off after hours. The service person was very friendly and helpful when I called to confirm after hours drop off.Jacqueline P.
This week we used U Haul for the first and last time. We rented a car carrier that we needed from Friday afternoon in Maryland and we could have very easily returned in TN Saturday evening. We had to rent it for four days at a cost of $464. That is absolutely ridiculous. To make matters even worse, when my husband hooked it up the tail light and turn signal on the right side did not work. When he told them the person we rented from said we rent them, we don't fix them. My husband checked for a short etc., but was unable to fix it. So we paid for 4 days, when we really only needed less than 24 hours, to drive a defective trailer from MD to TN. That is bad business and rendered us unsafe!! We will share our experience with your company far and wide as this was ridiculous and dangerous!! Dorothy HerdDorothy H.
The truck did not have a dolly or blankets. 26 ft truck should have at least come with one dolly.DAWN F.
Give free hand cart use or free help..lol...no everything was Great tksCarlton B.
Did not have me order ready for pickup and had to wait for staff about 20 minutes after store open to do paperwork again..Richard S.
Quite an adventureWalter L.
El cliente no dejó un comentario.Aaron C.
Called the local phone number, said no one could help me. Recommended use internet. Booked online. Got call 2 hr before pickup that we could not leave at destination and had only 22 hrs to get it back. If I did not agree, I would be cancelled or rerouted. Having no other option, I had to drive it back last night and pay for the trip back. The lady handling the transaction was rude and downright unpleasant.Luanne M.
El cliente no dejó un comentario.Eugene M.
Do you have The nerve to asked me to rate my experience with U-Haul. Had an inside rear tire explode, leaving me stranded per better than six hours in the middle of nowhere no food no convenience stores nothing around me, they sent a service team from the officers sure over to assist me no spare tire nothing he took the tire off my truck drove 30 to 40 miles to another U-Haul store and picked up a tire from one of their trucks because he showed up with no tire. , I was rough driving for over 12 hours straight to get to my destinations where I picked up some additional furniture and then headed for Meadow Bridge West Virginia. Out of which we had 3 to 4 days of rain which made this move one of the most measurable moves I've ever had. I normally have a budget truck or a Penske truck because there is no mileage. Out of my last three moves these these are the companies I have dealt with. Are used you all this time because mows services my truck and I was like the people there and it was very close to where I live. But out of all this I get a one day rental, shows me that you really tried to make a situation better .Harold C.
El cliente no dejó un comentario.peter W.
I had a great experience save for the fact that my pick up location had to be changed due to lack of availability at my original pick up location. Because if this I was still able to pick up the truck I needed at the time I needed it but all the moving equipment I originally requested was unavailable at the new location which was disappointing.Alexander W.
El cliente no dejó un comentario.William B.
Great people, everyone was so helpful and pleasant to deal with. If I ever need a UHAUL again while in this area I am going to Moes.Charles N.
El cliente no dejó un comentario.Wade R.
El cliente no dejó un comentario.Brenda W.
El cliente no dejó un comentario.Walter L.
El cliente no dejó un comentario.Norman S.
all around excellent location and people were above average.Michael W.
They were goodTobias R.
El cliente no dejó un comentario.Steven S.
Nothing. Pickup was easy and fast and I was on my way within minutesrobert F.
El cliente no dejó un comentario.Timothy M.
El cliente no dejó un comentario.Bruce R.
Inside of truck needs to be cleaned between appointments. It had dirt and trash on the floor and ashes from a cigarette in the cup holder and had a string cigarette odor.mark B.
El cliente no dejó un comentario.GERALD W.
The customer service was great, the equipment was clean and ready to go.Mark V.
I had an issue with the trailer not hooking back up to the hitch.We had to unhook it because we couldn't keep it on the truck in the development we were moving from. The truck would have blocked the parking lot for other tenants and we couldn't pull side ways due to lack of assigned parking. When we went to hook up, the trailer, the hitch wouldn't release to drop down over the ball no matter what we tried. We worked over an hour trying to get it to release. I called the 800 number to ask for assistance and was told it would cost ME $125 to have someone come out to fix it because we had unhooked the trailer and it wasn't covered. That is the most stupid thing I ever heard. NOWHERE does it say you are not allowed to unhook it once it is there. This was equipment failure, not customer problem. And the woman was rude talking to me, blaming ME for it all. I have rented from uhaul many many times in the past 10 years, but this has caused me to rethink who I want to do business with. This has left a very sour taste in my mouth for dealing with uhaul. When I took the trailer back to the dealer and told them what happened, they agreed with me, that there is nothing we signed that says we cant unhook. Some times you have to unhook to be able to load and unload. The dealings with the dealer I have done 2 times and they were wonderful. Uhaul customer service on the other hand, was the worst experience ever.Mary D.
Elaine was awesome. She saved us from worrying after we changed to a different drop off location, handled the notification with the other location and called us back to let us know all was well. Excellent customer service!Kelly M.
El cliente no dejó un comentario.Albert F.
El cliente no dejó un comentario.Barry M.
El cliente no dejó un comentario.WALTER F.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.Mary D.
Very nice people to work with, made the rental experience a pleasant one??STEPHEN C.
El cliente no dejó un comentario.Micheal A.
They weee very professional and gave me excellent service. My only complaint is they did not show up on your website as a choice. I would highly recommend then and will use them in the future.Eric C.
El cliente no dejó un comentario.diana E.