The staff at this location was great. However this was bot the original location I booked at and was given a guarantee for pickup. It wasn't until I was almost at the location I got a text and a phone call to go to another location and that it was the closest/ only location to get it from. I would like my $50 guarantee because it wasn't the location that booked the appointment
ANDREW A
Customer Reviews for Mitchells Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I recently had an unfortunate experience renting a truck from U-haul/Mitchells Food Mart, and I have to say, it was quite disappointing. In fact, it turned into a complete disaster. To begin with, the truck was not in the best shape when I received it. It was clear that the previous renter was a smoker, as the cabin was filled with ashes. It makes me wonder if the vehicle was cleaned at all before it was given to me. But that wasn't even the worst part. The left front tire was in terrible condition. It was so worn out that the cords were coming out, making it incredibly dangerous to drive. I only realized the extent of the risk when I encountered heavy rain on the road. With low visibility and the truck slipping and sliding, it was truly nerve-wracking. I only discovered the worn-out tire after the rain stopped and we did a walk-around. This not only made the journey unsafe, but it also left me questioning the integrity of U-haul/Mitchells Food Mart. Despite the obvious dangers and the fact that they kept all of my money, they didn't seem bothered by the condition of the vehicle they rented out. Fortunately, I had the foresight to take photographs of the truck's condition before taking possession of it. This proved to be crucial in preventing the store from blaming me for the mess. However, I can't help but feel disappointed and frustrated that I had to go to such lengths to protect myself in this situation.
Joel CBooked online. I declined $8 insurance yet was still billed for it. Tag was expired.
Mark AThere was one person at this location, and she was also managing the store. The lady said, oh this trailer is stuck in the mud. The front part of the trailer was halfway buried in sand and mud. She couldn’t move the trailer and did not know how to attach it. After it was hooked up I asked her “do you know how this piece works?” And she walked away and said, “I have to be back in the shop.”
David BThe Gentleman who works in the store was great. He is very helpful and pleasant. The trailer was an easy to pull out. Great Service
Martine Bsort of run down and shabby the lot was in shambles
Ronald HThis location switched me out between two trucks then got confused and overcharged me. Now I have to wait for someone to call me in 3 days. I’ll just dispute with my bank because I need my $53.44 back ASAP!!!!
andrea cHi and hope all is well. When we arrived to pick up the truck it was not ready. Apparently, the location change was not relayed to the authorized U-Haul partner. The U-Haul partner had my reservation as a 24-foot truck rental for 12-30-22 and I ordered a 10-foot truck for 12-29-22. We had to wait approximately 30 - 45 mins for the rental truck to be ready. Suggest in the future that the truck rental order be verified before picking up by customer. Thanks
Sherlyn FI was charged a extra day. Didn’t speak to anyone, phone stayed busy…. but the time on the drop off was wrong.
CAPRINA RThe area was unkept….dirt road, water in some areas
Rasheede HVery nice and courteous staff
Lee FThe reason I wouldn't is bc when we picked up the Uhaul. It did not have any gas in it at all. And we was scared it wasn't going to make it to where we needed to go. But they lady was very nice that checked us out at the cash register
Cindy DLady who checked me in was very professional. She took the time to explain safety and rules.
Natasha Cupgrade the exterior and interior of business
Michael sThe facility is very old. It could be cleaned up and the paving repaired to look more attractive. However, the facility met our needs, and the personnel was very helpful.
Richard RWhite styrofoam was left in back of truck Check engine light was on in the truck Employee of store gave no information and had to call someone to answer questions
Floyd EI thought it was as good as it could be
JOHN SI requested and paid for 12 blankets, I got 0. I was very happy with the condition of the truck, clean and drove nicely
Dink TTruck was ready, clean, and fully fueled. I had done check-in on line so the whole process took only a few minutes. The whole experience was great.
Eugene SThe person who helped connect the trailer (it was Sunday and he clearly didn't know how to hook up the lights) said my truck had an issue causing none of the lights to work. I took it anyway. The next day when I investigated further it was obvious it had been plugged into the wrong place. I fixed the problem and drove off greatly relieved.
Kevin EYou guys provide great service. Thank you all
William MWe were told we could drop off in another location. Whe we tried they wouldn't let us. So we had to go a extra 40 miles. Not happy with the service.
Robert LAwesome customer service
Dibe DTruck needed a bath, but interior had been detailed
nader iThe clerk had no idea how to check in a U-Haul. He kept asking me for the keys to the open top ramp trailer I was turning in. Then I was charged an extra day even though I dropped the trailer off on the day my contract stated, during business hours. I did note that the trailer turn in was listed at a full 2 hours after I dropped it off though. Worst experience with U-Haul...ever. If Mitchells Food Mart is an option for drop off, drive to the next available store and avoid the heartaches.
Thomas SNone. I had a great experience
SHERLINE MOnce again nobody check the fuel, There was no place to park the vehicle, it took over a day to receive a receipt, nobody counted the returned blankets
Joshua SI returned the truck within 24hrs. The Personnel did not check the gas nor mileage. I did not receive a receipt the following day but received a warning for a late charge. I had to contact Uhaul for assitance
Bryan SZebulon rd was my 2nd destination but they were very helpful. My first destination after traveling over 1 1/2 to once I got there after during reservation over the phone with a young lady the 1st location didn’t have a reaservation for me at all so I was then sent to Zebulon.
Alma B