The U Haul manager at this site was very attentive and accomodating. He had to deal with a computer miscommunication that could have disturbed my whole moving experience. However, he and the other staff got me off and rolling within an hour.Jill C.
Customer Reviews for Mitchell Carquest Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DOUGLAS H.
Is there anyway to streamline the process? Make it faster?Jeremy K.
Customer did not leave a comment.Edward K.
I was very pleased with the rentalpatricia N.
Customer did not leave a comment.Jody C.
Customer did not leave a comment.gale W.
Very satisfied with return.Tamela S.
Customer did not leave a comment.Robert C.
They detected the leak in the truck. Very kind and helpful. I will rent and recommend this location.KELLY M.
I had to incur extra mileage to drop off at this location rather than Wellsboro. It was unfortunate.GLEN H.
Customer did not leave a comment.GENE R.
Customer did not leave a comment.LORETTALYNN M.
Customer did not leave a comment.Brian H.
Customer did not leave a comment.douglas R.
phone customer when you say you will, answer phone and hire people who can answer questions, and give proper location for vehicle pick-upMark M.
Customer did not leave a comment.Brian W.
Everything was fine.Larry W.
Excellent service and Ken Mitchell is a gentleman!Denis Y.
The van was clean and maintained. Service was helpful and friendly. The van did work well for me. Gas mileage was great for size and load of kept at 60mph. Only issue was I saw a 25 dollar discount if the van was returned clean. I did wipe down the inside cargo area and windows. I used my own mats to protect the floor. I did pressure wash the bugs and road grime off. I left more gas in it. I did not see on my bill the where I got any 25 dollar discount.David N.
easy drop off processMark M.
Customer did not leave a comment.Emily S.
As.far as I'm concerned, there is no need for improvement!Denis Y.
Customer did not leave a comment.Robert W.
Oil change light was on at time of rental. Fluid was looking good. Recommend preventive maintenance be kept up. Great value, and good customer serviceJoseph B.
Customer did not leave a comment.James J.
truck was in bad shape. no ac. steering hopped and pulled to the right. inside of steer tires worn. left front break making noiseJames J.
Ken was very helpful It's very polite helping us understand the new rules and regulations I haven't rendered a uhan several years thank youSHERRY K.
I dropped off a 15' Uhaul and auto transporter after hours. The app process to drop off the truck was easy to follow. Parking was convenient and key box was easy to locate. It was a quiet location so I had plenty of time to pull in, find somewhere out of the way to park, and complete all the steps for the app.Taylor D.
Customer did not leave a comment.Collin S.
Honestly the truck had a few issues. The place was dirtyJeffrey T.
I rented a 20 ft truck to drive 1500 miles. This truck did not have cruise control. All of your trucks should be equipped with cruise control to save on the ankle and foot pain associated with holding the gas pedal down for that long of a drive. Other than that, the truck ran well, sucked gas like a thirsty pig, but did the job.Thomas T.
No improvement necessary.JOSEPH L.
Customer did not leave a comment.Phillip S.
Customer did not leave a comment.Tzong-chinn Y.
All good.Robert L.
Be clear with the insurance what it covers and what it doesn't cover. The trailer rent was $140.00 it was not worth itDon B.
Nothing, everything was great.Carl M.
Customer did not leave a comment.Jim E.
Customer did not leave a comment.JASON C.
Customer did not leave a comment.Molly L.
Explain to customer how equipment is set up and explain how to contact Uhaul in case of roadside emergency. We were given the pamphlet to read but no personal interaction or explanation.Paul R.
Dropped off after hoursMICHAEL D.
Customer did not leave a comment.RENEE G.
Customer did not leave a comment.TIMOTHY K.
Customer did not leave a comment.RAYMOND B.
Customer did not leave a comment.Alfred W.
Install an antisway bar on your cargo vans.joshua B.
Make sure the tires are not bald and have the appropriate amount of air in them. Make sure there are not wires hanging out of the front of trailer. Customers should not have to drive 70 miles out of there way after a promising of it being closer to pick up location.Mark N.
Everything went great, good people to work with.Wayne J.
Customer did not leave a comment.Jeffrey G.
Customer did not leave a comment.JOSHUAROBERT W.
Customer did not leave a comment.Rob S.
They even helped me recover my EZPass when I forgot it on the Dashboard.DEBRA G.
Customer did not leave a comment.Seth F.
Lower the pricejames C.
Customer did not leave a comment.Cynthia H.
Customer did not leave a comment.lee C.
Location was easy to drop off at. Was done after hours so did not deal with anyone but the guys are Mitchell's are always helpful.Guy L.
Trailer was a bit rusty and looked dated also it looked like an insurance charge of some type was attached automatically, I would not have purchased it normally, bo issues hauling so all goodMatthew F.
Customer did not leave a comment.Jason H.
Don't be a f****** d*******.belle C.
Trailer was returned after-hours but when I've dealt with the personnel at Mitchell's in the past, they've always been helpful.Guy L.
Dropped equipment off after hours on the Sunday of a holiday weekend and received confirmation it was received first thing Monday morning ( Labor Day) Nice layout and easy to put car hauler out of the way Excellent service.ROBERT L.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.Aaron C.
Customer did not leave a comment.john A.
Customer did not leave a comment.bill L.
Dealer was great, U-Hail is a nightmare to deal with. I told the young guy that I talked to I didn't know how he could stand it. you advertise working at u-haul, I told him I'd rather hang myself than work for a company as dysfunctional as u-haul. Over an hour of wait and 3 people to check out.John M.
This has no bearing on the Mansfield location! The gentleman that helped us was quick and accommodating! I will say that this was my first AND last experience with U-Haul. I had a reservation made in advance with a $50 guaranteed pick up. I was called the day before my reservation and told I needed to postpone or cancel all together because there were no more trailers available in my area. This was not an option, as we HAD TO MOVE the next day. The woman I spoke to on the phone was very inconsiderate and not accommodating at all. The customer should not have to offer solutions - this should come from the company doing me a huge disservice. I explained that neither postponing nor cancelling was an option, and asked where the closest trailer location was. I had to drive 2 HOURS one way to pick up a 5x8 moving trailer. Very disappointed. Did not receive the $50 guarantee, and was not offered any discount or compensation for this issue. I suppose poor customer service is fine when the company has a monopoly on the market when it comes to tow-able trailers.William M.
I moved my son to Mansfield university and this location was my drop off point for my trailer rental. The staff he is very friendly professional and courteous. My trailer was disconnected and inspected within 5 minutes of my arrival. I would highly recommended this location.Jean Philippe M.
I don't understand how a trailer can cost 1200$ to go from Pennsylvania to Florida and 267$ from Florida to Pennsylvania. The dealer told me there was a shortage of trailers in the north. That doesn't really make sense. Price gouge your customers because your company's infrastructure is weak? I will not be renting from u haul again. It is a Shane that such a good business model is being used to extort people without the means to purchase equipment that is needed to move from one home to the next especially in the midst of such an economic travestyClinton S.
Top notch customer service. There were several gentleman in the store and each one had a part in helping me get back on the road. Great Service.Michael G.
Customer did not leave a comment.Samie W.
Box roof leaked because the repair was so poor. The pick up and drop off places were ok so this survey really doesn't pertain to them. The biggest problem is with the on line reservation system . I went from picking up the vehicle 20 minutes away to over an hour away that is wrong. Also the the 24/7 mobile phone pick up was never explained and I didn't know my phone needed to be at the pick up point to be able to pick up vehicle. During the dozen or more phone calls we made the day before pickup no one could give a definite answer regarding is our truck there. A/C in truck didn't work all the time, worked intermittenly.Andrew K.
I was overcharged and there was no expectation given prior to that could have prevented this.Carol B.
The app was terrible. It took 20 minutes to get an approval, then the app wouldnt bring up the camera when it needed pictures to proceed. And the rental ended up being about $50 more than i expected. Next time, ill borrow a friends truck.Gary B.
Customer did not leave a comment.Curt M.
Customer did not leave a comment.Darren O.
Customer did not leave a comment.Billy F.
My experience at Mitchell's was positive for the most part, they came and removed the tow dolly so that we could unload. They were able to provide someone to help unload which was very appreciated.Elizabeth B.
Customer did not leave a comment.Anthony P.
Customer did not leave a comment.william V.
Customer did not leave a comment.Susan S.
Customer did not leave a comment.sean S.
Customer did not leave a comment.Ralph F.
Customer did not leave a comment.Brendan H.
Customer did not leave a comment.Charles J.
Steering was very loose on the truck used.leo T.
Customer did not leave a comment.Marcus T.
Customer did not leave a comment.Sean K.
Customer did not leave a comment.Joseph F.
Customer did not leave a comment.Lisa S.
Customer did not leave a comment.Daniel J.
Billing was an issue. Also the truck only had a quarter tank of fuel when it was picked up.Jonathan R.
No problems with my drop-off. The people are very professional, polite and attentive.Leslie B.
Customer did not leave a comment.Christopher B.
Nothing, this location is very caring about there customers.anita H.
He is always so nice to me. These two locations are out of this world for customer service. I would give this location a 10 out of 5.anita H.
UHaul is too expensive and can lower the milage costs. It is a great service and convenient.Joan S.