Customer Reviews for Mister Kwiks
(U-Haul Neighborhood Dealer)

2,595 reviews

669 N Washington St   Naperville, IL 60563
(S of Rte 34)

(630) 369-0067

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(630) 369-0067

669 N Washington St
Naperville, IL 60563
(S of Rte 34)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Ketankumar P 
Rating:
1.0

I would never use this drop off location again. I recommend no one to come here. The guy who works there is very unprofessional and rude. Uninviting. I would rather drive 30 minutes away than go to this place ever again. Also, getting in and out and parking the uhaul was tight. Not much room.

Amber R 
Rating:
4.0

Customer did not leave a comment.

EDWIN P 
Rating:
5.0

Customer did not leave a comment.

KANGNI X 
Rating:
5.0

The customer service was great. Very knowledgeable and helpful.

Chris B 
Rating:
5.0

Customer did not leave a comment.

Hugh W 
Rating:
2.0

The app is absolutely disastrous: clunky, slow, poorly integrated with the web process and your personnel on site. At this particular location an unfriendly individual was not at all intentioned to provide any help or support. Overall an extremely inefficient and unpleasant experience.

Davide B 
Rating:
1.0

The ride manager

NOE C 
Rating:
5.0

Very quick and friendly service

Michelle R 
Rating:
5.0

Customer did not leave a comment.

Thomas M 
Rating:
5.0

Coming here for almost 30 years. Always smooth, never had a problem.

Bilal K 
Rating:
5.0

N/A

David J 
Rating:
5.0

Best location we have ever used!

Charlotte M 
Rating:
5.0

Ken, runs a wonderful business and is always attentive to my needs. Thank you.

Denis N 
Rating:
5.0

Customer did not leave a comment.

Mark T 
Rating:
5.0

Customer did not leave a comment.

Bryan E 
Rating:
5.0

Customer did not leave a comment.

Joel W 
Rating:
5.0

Easy pickup and return. Equipment was well maintained and worked well!!

ROBERT R 
Rating:
3.0

I just dropped off. Guy at desk was pleasant but not much interaction .

Michael E 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER W 
Rating:
5.0

Great Service

Julio P 
Rating:
5.0

Ken was great and had me all set up quickly.

Bruce S 
Rating:
5.0

Customer did not leave a comment.

Mark L 
Rating:
5.0

Customer did not leave a comment.

Justin P 
Rating:
5.0

Customer did not leave a comment.

Bruna S 
Rating:
5.0

Nothing at this time.

Bruce S 
Rating:
5.0

Customer did not leave a comment.

Peter C 
Rating:
5.0

Great location and they were very accommodating/flexible even when we showed up 2-hours late for our reservation!

STEPHEN S 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
5.0

Customer did not leave a comment.

Benjamin B 
Rating:
5.0

Great service!

Mike F 
Rating:
5.0

I have rented from this location multiple times. Trucks are always clean, run well and in good shape. The guy that runs the place is a nice guy.

Terrence L 
Rating:
5.0

Best location I’ve rented from multiple times and will continue to for all future rentals. 10 out of 10 excellent service and well maintained vehicles.

Kevin H 
Rating:
1.0

Customer did not leave a comment.

Dean C 
Rating:
5.0

Close to the house. Easy did self dropping.

Huaming L 
Rating:
2.0

You need to hire someone who likes their job

CHRISTOPHER M 
Rating:
5.0

The truck had some mechanical issues. Transmission and shifter linkage needs some attention. Still ran fine enough.

michael h 
Rating:
3.0

It took forty minutes to complete the online check in experience where the clerk at this location would not assist me or try to expedite the process to help me open the key box Then the truck was given to me with 1/4 tank of gas

Julie K 
Rating:
3.0

Very rude but I really need to rent

Elias V 
Rating:
5.0

Mr. Kwiks is an excellent location for tenting UHaul equipment. I have rented from this location several times, and they are very friendly and helpful. Highly recommended.

MARC S 
Rating:
5.0

Second time that I've used Mr. Kwiks and I have nothing but good things to say about them!

Joseph L 
Rating:
5.0

Customer did not leave a comment.

Steve M 
Rating:
5.0

No improvements needed. The gentleman was friendly and processed my rental quickly.

Siena N 
Rating:
5.0

Customer did not leave a comment.

Seth R 
Rating:
5.0

Was a wonderful experience Will use this location again

Julian C 
Rating:
5.0

The manager of the company was outstanding

Steve V 
Rating:
3.0

Owner was just average, being anxious to just be done for the day. Location is fine.

JOHN H 
Rating:
5.0

Customer did not leave a comment.

Paul C 
Rating:
5.0

I can’t think of a single thing.

david d 
Rating:
3.0

Truck itself was clean - except windshield & side windows were dirty.

DARWIN T 
Rating:
3.0

U-Haul system was down for +1h on March 15 around 11:45 to 1PM that I was unable to pick-up the truck that I made the reservation and impact me because I had to pay the team for 1h that I was uncappable to used and also in the app the return time decrease 1h (9:06PM) that supposed to be 10PM because I reserved for 10h period. I was very disappointed for this, other than that everything was good.

Andre B 
Rating:
3.0

Customer did not leave a comment.

Douglas M 
Rating:
3.0

The old guy in front desk working on Saturday is totally useless. Not even giving a correct or useful answer.

Omar M 
Rating:
5.0

Easy to use digital checkin and checkout!

Claude A 
Rating:
2.0

Customer did not leave a comment.

KIMERBLY L 
Rating:
5.0

Customer did not leave a comment.

Peter B 
Rating:
5.0

Customer did not leave a comment.

GREG S 
Rating:
4.0

Customer did not leave a comment.

Arnaldo I 
Rating:
5.0

Ken is so personable and sweet !!! Love renting from Mister Kwiks. Paul P.

Paul P 
Rating:
4.0

Customer did not leave a comment.

JOHN M 
Rating:
5.0

The gentleman was very friendly and knowledgeable. He was quick and efficient.

Danielle K 
Rating:
3.0

Great customer service

Helena J 
Rating:
4.0

Customer did not leave a comment.

Julia C 
Rating:
5.0

Customer did not leave a comment.

John F 
Rating:
5.0

Always terrific! That’s why I always use this location.

Charles L 
Rating:
5.0

Mr Quick is offers very good service.

AGIM B 
Rating:
3.0

Customer did not leave a comment.

mike m 
Rating:
5.0

The u-haul smelled like marijuana and also the e-check in process was too slow. I only received 4 hours of rental time when I paid for 5 because the stupid check in and return process was so slow. Terribly inefficient with very poor instructions on the front end. Would have saved a ton of time if U-Haul communicated ahead of time the necessities and allowed one to upload pertinent information ahead of time. The location was fine, nothing wrong at all. But I won’t use this service from U-Haul again with how poorly I was communicated with.

Ryan A 
Rating:
5.0

N/A

Sherry D 
Rating:
5.0

Customer did not leave a comment.

Justin K 
Rating:
3.0

The employee from Mr Kwiks was not helpful probably because we made our reservation on line. He was somewhat rude.

Gail B 
Rating:
3.0

It was after hours drop off.

Jerry D 
Rating:
5.0

Customer did not leave a comment.

Peter F 
Rating:
5.0

Customer did not leave a comment.

Dmytro I 
Rating:
5.0

Customer did not leave a comment.

Cynthia M 
Rating:
1.0

Rude, condescending service!!! Misheard the gentleman and he told me to get a hearing aid!?!! Never ever rent from here!!!!!

william m 
Rating:
5.0

Easy in and out. Great experience.

Laurence C 
Rating:
5.0

Customer did not leave a comment.

Carrie W 
Rating:
5.0

Customer did not leave a comment.

Gary R 
Rating:
5.0

Customer did not leave a comment.

MARK A 
Rating:
5.0

Inside the trailer smelled from the last renter.

David D 
Rating:
5.0

Customer did not leave a comment.

Eugene O 
Rating:
3.0

We need to drop the trailer by own as it was a Sunday and location was closed . Drop process is pretty easy with clear instruction videos .

Prasanna k 
Rating:
5.0

Customer did not leave a comment.

DAVID J 
Rating:
5.0

The location was incredible! The equipment was perfect, but the customer service felt warm and friendly. Everything was simple, quick and overall a fantastic family feeling experience. Thank you!

Richard A 
Rating:
5.0

We rented a U-Haul 10' Truck to move storage units and had a great experience at the Mr Kwiks Service location in Naperville. The selection was plentiful and the truck was pristine inside and out. The only issue we had was due to the app requirements, which were not smooth, but Ken at the office helped us upgrade our van to a truck and get everything set. We had a friendly and professional experience with Ken and enjoyed talking about "old Napervile" back in the day. We'll be happy to rent from Mr. Kwiks Service again in the future.

Shannon S 
Rating:
5.0

Customer did not leave a comment.

Tanner N 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H 
Rating:
5.0

Ken was so helpful. Always a pleasure to rent from him.

Logan A 
Rating:
2.0

Front desk staff was quite rude and minimally communicative

Nicole S 
Rating:
5.0

Everything was great and much better than some other locations in the area.

Michael M 
Rating:
5.0

Location was great. The mobile check on and checkout was very difficult

James S 
Rating:
1.0

Kent was extremely rude from the get go. He seemed annoyed I walked in and refused to offer me any assistance.

Roy F 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Went smooth as silk. Prompt, easy, friendly.

Carl V 
Rating:
5.0

Customer did not leave a comment.

Dan T 
Rating:
3.0

The app was clear and theoretically easy to use. However, the app was very slow (each new page came up gray and was very slow loading). It took us 40 minutes from arrival to driving away in the truck.

Beth S 
Rating:
5.0

Customer did not leave a comment.

Eric L 
Rating:
3.0

The online check in process is awful. Slow and when you try to go in and get help, you can't. Person says that it's a different system. So SOL.

Diana C 
Rating:
4.0

Everything went pretty seamless except I wish the rental agent would have advised that if the trailer was dropped after hours, I needed to follow online instructions instead of saying just drop it in the same spot. I had to go back to take the pictures required for online drop off.

David H 
No reviews have been submitted for this location.

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