Customer Reviews for Mister Kwiks
(U-Haul Neighborhood Dealer)

2,493 reviews

669 N Washington St   Naperville, IL 60563
(S of Rte 34)

(630) 369-0067

Office Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    8 am–2 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(630) 369-0067

669 N Washington St
Naperville, IL 60563
(S of Rte 34)

Services at this Location:

Office Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    8 am–2 pm
  • Sunday
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I have been to Mr Kwiks several times. First time, thought he was having a bad day (not friendly), second time...took forever, only one person working and it was busy and now this last time was the cherry on top of the cake. I will not go back!

Todd R. 
Rating:
4.0

The inside of the unit had only one rail which could be used to secure the cargo. The floor level hook on the passengers side was missing. The back door looks like it was charred by a fire, and the black soot got onto my leather furniture.

William G. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Ken was very accommodating!

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
4.0

The drop off of the trailer went off without a hitch. :)

Tim M. 
Rating:
4.0

the after hours drop off instructions are a little confusing, but not a big deal

William M. 
Rating:
5.0

One of the best experiences with u-haul.

Gabriel V. 
Rating:
5.0

Person at counter was friendly and professional

Fabian L. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
3.0

Customer did not leave a comment.

donald C. 
Rating:
5.0

Customer did not leave a comment.

joe D. 
Rating:
3.0

Did after hours drop off.

George T. 
Rating:
5.0

Good people, helped hook up and get me on my way. Returned to same property, used app to rerun and failed to upload last pic where left on property - left behind business with other trailers.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Lawrence L. 
Rating:
1.0

That man was so unprofessional. I attempted to reason with him on why he couldn't credit me mileage for coming 10 miles out from my way from my ending destination… I literally pass three Uhaul's to get to him and it didn't make sense. What's the point of scheduling?

Courtney A. 
Rating:
2.0

I've never rented a truck before and the person working at mister kwiks is not friendly. I struggled to figure things out.

Sarah S. 
Rating:
1.0

DO NOT!! Repeat DO NOT give these people any part of your business. The older man-owner (white hair-beard) was extremely rude — another angry bird in the society, a miserable person that hate his life.

Diego R. 
Rating:
1.0

Employee showed racist demeanor. Didn't help with anything. Company chargers extra after I put gas in truck. Never using uhaul again!!

DeVia W. 
Rating:
5.0

Customer did not leave a comment.

Rae W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
2.0

Return lot was a mess. I wasn't sure where to even pull in so I parked and went in the open back door to get some help. Was yelled at by the attendant for coming into the shop, where he was standing talking to the USPS man. Very rude and unprofessional.

Jeff B. 
Rating:
5.0

Very friendly customer service.

Len V. 
Rating:
5.0

The 24/7 mobile rental is very difficult to use, it took me almost 30 minutes to rent the van, and it did not work when I returned it.

Todd Z. 
Rating:
3.0

The attendant wasn't the kindest when called/ and or arrived, he also was not helpful, though he wasn't rude. He could definitely do better.

Kevin M. 
Rating:
1.0

Dear U-Haul Customer Service, I am writing to express my deep disappointment with the service I received at the U-Haul location at 669 N WASHINGTON ST, NAPERVILLE, IL, particularly on July 29th, around 8 am CT. I regret that I did not get the name of the personnel who attended to me, but he was the only person present during that time. I must say that the service provided by this individual was extremely unsatisfactory, to say the least. He exhibited a level of rudeness and aggression that was completely unwarranted and not at all befitting the standard of customer service I expect from U-Haul. I had hoped for a more polite and customer-oriented experience from U-Haul. I believe that every customer deserves to be treated with respect and courtesy, regardless of the circumstances. I kindly request that you address this matter promptly and take appropriate actions to ensure that such behavior is not repeated in the future. Sincerely, Fernando Pinho

FERNANDO MARQUES P. 
Rating:
4.0

Customer did not leave a comment.

Dawn F. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

KUNAL D. 
Rating:
3.0

Customer did not leave a comment.

Prem S. 
Rating:
2.0

Customer did not leave a comment.

Teresa C. 
Rating:
5.0

Customer did not leave a comment.

Sunny S. 
Rating:
5.0

Customer did not leave a comment.

Cyle P. 
Rating:
5.0

Cannot think of anything.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

JERRY C. 
Rating:
5.0

Easy drop off, easy check out. Quick and painless.

ron S. 
Rating:
5.0

Great several experiences! Was worried about driving/loading or parking but nothing to worry about! No hidden fees to get on the back end…very factual and simple (the way it should be!) to get assistance renting a UHAUL , The person at the desk was exceptionally helpful and I would recommend this location and UHAUL to anyone in need as myself.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

Alexy S. 
Rating:
4.0

I realized I needed a bigger truck (which he did not have on his lot) and he helped me find and aquire the size that I needed within 10 minutes

Gina M. 
Rating:
5.0

The process was easy and straightforward. No additional improvements necessary.

Siena N. 
Rating:
1.0

Everything was filled out online; however, when we had a couple of questions at pickup, the man at the location was extremely unhelpful and even rude. Acted as if we were bothering him to rent from his facility since the reservation was done online. I would definitely NOT rent from this location again.

Randall W. 
Rating:
5.0

I've been to quite a few different Uhauls - this is by far the best most personalized service I've experienced- Thanks

Craig F. 
Rating:
2.0

There was no one present. I waited for 20 minutes. Had to check out myself online. A sign hung in the window that said “be back soon” I did not feel right leaving my truck at this location after a 1,000 mile drive. I would have liked to check out with someone in person.

Devin F. 
Rating:
2.0

Customer did not leave a comment.

Suzanne R. 
Rating:
5.0

Manager was very professional and prompt. Made dropping off the trailer very easy.

Hugh W. 
Rating:
3.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Everything went better then we planned so it was a great experience.

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

ron S. 
Rating:
5.0

The cargo van was in great condition and drove well and was perfect for the furniture we needed to move. The pickup process was quick and easy, and everything went as expected; this is a well-run place.

Aaron T. 
Rating:
4.0

Customer did not leave a comment.

CARRIE B. 
Rating:
1.0

Change employee, he was rude

Vivian D. 
Rating:
5.0

I will pickup all my trucks at this location. Nice guy at the counter he was able to answer all my questions.

ROBERT R. 
Rating:
3.0

Parker didn't seem to have an answer to any questions. Also, clean the windshield. Full of bugs every time

Chris B. 
Rating:
5.0

Ken has helped us move at least half a dozen times and it is always a thoroughly professional experience.

Janice W. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Very friendly & made drop off so simple after a very long drive! Would highly recommend to anyone!

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN B. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Kelli P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
3.0

Dropped off during off hours, so did not interact with anyone

Ajit K. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
3.0

This is a handy close by location and it was easy to check in and get our receipt. However, they provide no service to park the trailer and we were told to put it in a specific spot on the lot that required backing it in, which we found very hard to do even with a number of tries.

Judy W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW J. 
Rating:
4.0

Customer did not leave a comment.

Dan G. 
Rating:
5.0

Yhey are the best

david D. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

I was 12 minutes late for my trailer return and was not charged for a second day, greatly appreciated, would highly recommend this location and the hours are great.

Adam H. 
Rating:
5.0

You guys are the best. 4 stars

david D. 
Rating:
5.0

Honestly, this location has served us so well for so many years- this has been the location where we rented to go back and forth with college as well as having the business relationship with storage at Indiana U. Now he moves out in his own. Same great service and cannot thank you enough. I don't think you need to change a thing.

Pechi C. 
Rating:
3.0

Customer did not leave a comment.

Erin G. 
Rating:
5.0

Customer did not leave a comment.

Samuel K. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
4.0

Customer did not leave a comment.

Matthias J. 
Rating:
5.0

Rented trailers from Mister Quicks multiple times. Always super helpful and quick service.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Janell H. 
Rating:
3.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Chad W. 
Rating:
1.0

Better customer service. Service representative was extremely rude and unprofessional. He refused to answer our questions and interact with us because we did an online reservation. I will not recommend or use this location again. He made the user experience extremely poor.

BENJAMIN C. 
Rating:
5.0

Very nice guy

MIKELL H. 
Rating:
5.0

Great professional service!

Dean Michael B. 
Rating:
5.0

Customer did not leave a comment.

Marvin L. 
Rating:
5.0

Customer did not leave a comment.

Gabriel C. 
Rating:
5.0

Customer did not leave a comment.

Raymond G. 
Rating:
5.0

Customer did not leave a comment.

Jacob K. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

Leonard S. 
Rating:
5.0

after hours drop so no interaction with building or staff

Scott C. 
Rating:
5.0

Experienced, helpful, friendly, professional. There are bigger places for U-Haul rentals but none better than this one. Plenty of equipment to chose from and extremely helpful.

Rob C. 
Rating:
5.0

It was perfect. Quick pick up and drop off and very friendly service

joe H. 
Rating:
5.0

Customer did not leave a comment.

Raymond G. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
5.0

Excellent customer service

Donna S. 
Rating:
1.0

I waited outside in the rain for 30 minutes getting “verified.” Went into the location for return and the guy seemed irritated that I bothered him at work. The truck had wires and stuff hanging from under the dash and was literally empty when I picked it up.

Rachel B. 
Rating:
2.0

Man at the desk was not friendly

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

Rick C. 
Rating:
5.0

Customer did not leave a comment.

gordon M. 
Rating:
3.0

Print out contract and go over it with client at the vehicle. Show them on contract what the mileage is and then show on odometer in vehicle. Show gas tank on contract and in vehicle. Transparency is everything. Don't be dishonest. It's shady as hell.

Amy C. 
No reviews have been submitted for this location.

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