Customer Reviews for Mini's U-Stuff-It Self Storage
(U-Haul Neighborhood Dealer)

2,410 reviews

4702 Summit Dr   Louisville, KY 40229
(S of Snyder Frwy)

(502) 957-6567

Office Hours

  • Mon: 9 am–6 pm
  • Tue-Fri: 8 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(502) 957-6567

4702 Summit Dr
Louisville, KY 40229
(S of Snyder Frwy)

Services at this Location:

Office Hours

  • Mon: 9 am–6 pm
  • Tue-Fri: 8 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

The roll up door track was damaged. This was not tested at pick up and only noticed when we attempted to open and close the door. This was a major inconvenience as my wife was unable to operate the door. Very Frustrating. I showed the door to the agent at drop in in Alcoa TN. He was nonchalant when he realized we did not pick up from his location.

Sam Myers 
Rating:
4.0

Customer did not leave a comment.

James Maddox 
Rating:
5.0

Absolutely nothing. The guys who help me were top notch!! Thank you

Troy Helton 
Rating:
5.0

Customer did not leave a comment.

Sandra Milton 
Rating:
5.0

Keep on keeping on, can’t have no in your heart!

Patrick Thomas 
Rating:
5.0

I think this is a well run, well maintained facility. It has everything I was looking for in a storage facility. I highly recommend this place

paul nation 
Rating:
5.0

I drove farther for this location because of the reviews and it was worth it. Seamless move made that much easier by Mini's competent staff.

Devin Lee 
Rating:
5.0

Customer did not leave a comment.

Connie Morgan 
Rating:
4.0

The manager was a little pushy but other than that it was a good experience.

MICHAEL NUNN 
Rating:
4.0

Customer did not leave a comment.

thomas brumleve 
Rating:
4.0

one bag of blankets only had 5 blankets.

David Wilbert 
Rating:
5.0

Customer did not leave a comment.

James Stout 
Rating:
5.0

I had no issues with the management nor the equipment. The entire process was smooth and easy if you follow instructions and would definitely recommend this location to a family or friend. Will use in the future if needed.

erik mcneese 
Rating:
5.0

Customer did not leave a comment.

Chris Murphy 
Rating:
5.0

Customer did not leave a comment.

Rosemarie Federico 
Rating:
5.0

The trailer pulls great!

Matthew Tippie 
Rating:
5.0

Fast check out and and return. Guys were extremely nice and helpful.

James Newkirk 
Rating:
5.0

The most organized and efficient location I’ve ever used. It’s the first time I’ve booked and the location had the truck I reserved and all the equipment. Highly recommend to others and will use this location again!

Ashley Foss 
Rating:
5.0

Everything was great thank you!!

KATHLEEN CANNON 
Rating:
5.0

Customer did not leave a comment.

tammy arnold 
Rating:
5.0

Customer did not leave a comment.

Steve Deters 
Rating:
5.0

They are fantastic as always !

craig bagby 
Rating:
5.0

Customer did not leave a comment.

donald duncanson 
Rating:
5.0

Patrick and John were very nice towards me and Patrick was able to meet my rental needs,great job!!!🤗

antoinette miller 
Rating:
5.0

The customer service is great. I rented a unit also and was happy with the service I received

Laura Stoll 
Rating:
5.0

Customer did not leave a comment.

Edgardo Licea 
Rating:
5.0

Had the rental item I needed. Very friendly staff !!

Dirk Green 
Rating:
5.0

Customer did not leave a comment.

Phil Strevinsky 
Rating:
5.0

Customer did not leave a comment.

Julia Terrell 
Rating:
5.0

Customer did not leave a comment.

Arnold Gipson 
Rating:
5.0

Customer did not leave a comment.

Dwayne Hall 
Rating:
5.0

Customer did not leave a comment.

Bryan Bivens 
Rating:
5.0

Great friendly service!!

Anthony Bauman 
Rating:
5.0

Customer did not leave a comment.

Kevin Embry 
Rating:
2.0

I was given a truck with no oil and Severe tick in the Engine worried about breaking down the entire trip with my family, Not only that but I was Quoted a COMPLETELY different price than I ended up being forced to pay , Actually the price I was quoted originally and expected to pay but upon arrival I learned I actually needed to COMPLETELY remove the trailer rental from my order to get the same price I was quoted online for the Truck and trailer , I drove 58 minutes to the uhaul store to Pick up my truck to be told it was actually 200$ more than I was quoted online and if I knew that I would have went to a dealership rented a truck and trailer which was 48$ cheaper than what I ended up being FORCED to pay for you guys because it was the day of my move and too late to Find good people to give me the Same price I was promised before unchanging me 74% from the original price I was offered , I will absolutely never use uhaul service again and also tell everyone I know it is cheaper to rent a truck and trailer from a Local Rental store in my area than too rent a truck from uhaul for a one way out of state move . EXTREMELY upset with this entire Deal it's absolutely false advertising and completely Hurt our lives taken extra money I absolutely did NOT have in the crisis of a out of state move After Quoting me a affordable price online letting me drive 58 minutes to pick up the truck on the day of my move then telling me it will cost 200$ more than the original price I was told online completely screwing me not leaving me enough time to find a trailer I cold afford to bring my car with me , so now I have to drive 200 miles back to pick up my car , so thanks alot for absolutely nothing guys I hope someone sues you for this unjust behavior it should not be legal for you guys to treat people that way you almost completely ruined my life I'm stuck down here with no car now if my sister didn't loan me the money to go back for my car my family would starve to death and become homeless down here because I have no way to get to work . Fix your policys your completely affecting people's entire lives

David Drake 
Rating:
5.0

Very friendly & helpful.

Dana Brill 
Rating:
5.0

Great location

JESSIE SKINNER 
Rating:
5.0

Our truck had no dash lights or tail lights..

Angela OBrien 
Rating:
5.0

Customer did not leave a comment.

dakota plyman 
Rating:
5.0

Customer did not leave a comment.

vicki wiliams 
Rating:
5.0

Staff was very nice. My original rental at a nearby location wasn't returned and this location helped me get a truck. Super easy process. The truck and dolly were in great shape. Return was quick. Very satisfied.

Paula Smith 
Rating:
5.0

Customer did not leave a comment.

Dirk Green 
Rating:
5.0

Very friendly and helpful

Christopher Pugh 
Rating:
5.0

No improvement needed they are great.

Hector Solorzano 
Rating:
5.0

Put jack's on all trailers. One person lifting the tongue of a12ft enclosed trailer is hard on the back!

Richard Deaver 
Rating:
5.0

Nothing. It’s perfect.

James Mazzella 
Rating:
5.0

Customer did not leave a comment.

Sydney smoot 
Rating:
4.0

Very helpful quick to rent Pleasure doing business with them

Dennis Arnold 
Rating:
5.0

Customer did not leave a comment.

Brandi Snawder 
Rating:
5.0

They were also very helpful. The only problem I had was that they had some kind of odor enhancer in the office that was so strong I could hardly stand to be in there. Strong idols like that give me migraines!

Nadine Davis 
Rating:
5.0

Well the 59.99 cost is rather misleading it should state 58.99 plus cost per miles and gas.

Laura Snethen-Davis 
Rating:
3.0

Customer did not leave a comment.

Robert Dyer 
Rating:
5.0

Customer did not leave a comment.

Kevin Embry 
Rating:
5.0

Customer did not leave a comment.

Phillip Lloyd 
Rating:
5.0

Customer did not leave a comment.

Colt Dalton 
Rating:
5.0

Customer did not leave a comment.

WALLACE CRAIG 
Rating:
5.0

Customer did not leave a comment.

Taylor Case 
Rating:
5.0

Only issue I had was the online return process would not accept my photos of mileage and fuel. Staff were very helpful and friendly on items we needed fir moving.

Scottie Higgins 
Rating:
5.0

Customer did not leave a comment.

Christopher Murphy 
Rating:
5.0

Customer did not leave a comment.

james anderson 
Rating:
5.0

Customer did not leave a comment.

Harry Shaffer 
Rating:
5.0

Customer did not leave a comment.

Gary Bow 
Rating:
5.0

Great service, highly recommend!

CLETUS AMLUNG 
Rating:
5.0

Good people always willing to help

Doug Foley 
Rating:
5.0

Customer did not leave a comment.

richard Buskirk 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER WHITE 
Rating:
4.0

You can't go by rates online false advertisement

Boyce Price 
Rating:
5.0

Everything was exactly as it should be and no improvement is necessary. The man at the counter was professional and made the entire process a breeze. The vehicle was in good condition, well maintained and served its purpose well. The drop off was EXTREMELY easy.

Zachary Lerner 
Rating:
5.0

Customer did not leave a comment.

James Bevins 
Rating:
5.0

Customer did not leave a comment.

rebecca meredith 
Rating:
4.0

Customer did not leave a comment.

Jonatha Spellman 
Rating:
5.0

You all ate always awesome!!!!

william Henson 
Rating:
5.0

Customer did not leave a comment.

Pamela MacLaine 
Rating:
5.0

Customer did not leave a comment.

debra kelly 
Rating:
5.0

Customer did not leave a comment.

Marsh Kuffner 
Rating:
5.0

Customer did not leave a comment.

Barry True 
Rating:
5.0

Customer did not leave a comment.

Richard Hardeman 
Rating:
3.0

Customer did not leave a comment.

Dale Brewer 
Rating:
5.0

This location was perfect and the owner is super friendly. The rental place is extremely nice and the process was so easy. Highly recommend!!!

Joy Ewing 
Rating:
5.0

Mini's is the ONLY place I rent from. Clean orderly office and now freshly coated parking lot. Huge storage & secured rental unit area also. EK.

Edward Kiefer 
Rating:
5.0

Very nice and very helpful people!

STEPHEN KANNAPEL 
Rating:
5.0

The smell in the cargo van was horrendous . Smelled like cow poop.

Sarah Rivera 
Rating:
5.0

Customer did not leave a comment.

sherman adcox 
Rating:
5.0

Customer did not leave a comment.

joseph ireland 
Rating:
5.0

Customer did not leave a comment.

Laura Nunley 
Rating:
5.0

This guy's r great they know there what they r doing and willing to help in any way. Very friendly and professional id recommend them to anyone.

Sharon Buckland 
Rating:
5.0

Everyone that works there is so nice, extremely helpful. We will send anyone that needs a storage unit, UHaul truck, trailer, boxes they have it all. And we know if we ever need it, we know exactly where to come. You all are the BEST. Thanks to everyone there. Paul & Victoria B.

Paul Blain 
Rating:
5.0

Customer did not leave a comment.

Barry True 
Rating:
5.0

Truck was dirty.

bernard Brown 
Rating:
5.0

Best staff ever

Hector Solorzano 
Rating:
5.0

Customer did not leave a comment.

JACKIE LINER 
Rating:
5.0

Love doing business with this location.

Tim Goines 
Rating:
5.0

Customer did not leave a comment.

David Bell 
Rating:
5.0

Everything was great

dale miller 
Rating:
5.0

#10

Rogelio Martinez 
Rating:
5.0

Customer did not leave a comment.

alesha simpson 
Rating:
3.0

What does calling the costumer after they reviewed to say "yes we did go over this" solve. Think about it. It resolves nothing and just bothers the customer.

Mark Thorson 
Rating:
5.0

Great service and friendly staff.

Hector Solorzano 
Rating:
5.0

It was great

Mary Doak 
Rating:
5.0

Customer did not leave a comment.

Roberto Alcalde 
No reviews have been submitted for this location.

Additional Services at this Location

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