Customer Reviews for Mini Warehouses of Lexington
(U-Haul Neighborhood Dealer)

1,184 reviews

5351 Augusta Rd   Lexington, SC 29072
(Beside Mid State Auto Auction)

(803) 996-5605

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(803) 996-5605

5351 Augusta Rd
Lexington, SC 29072
(Beside Mid State Auto Auction)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Charles Herald 
Rating:
5.0

Everything was great.

Charlene Rockett 
Rating:
5.0

Customer did not leave a comment.

DOUG STUMBO 
Rating:
5.0

Customer did not leave a comment.

Edward Nicholson 
Rating:
5.0

Customer did not leave a comment.

KYLE BRADY 
Rating:
5.0

Customer did not leave a comment.

JUDY SANDIFER 
Rating:
5.0

Customer did not leave a comment.

Max Rossner 
Rating:
5.0

Customer did not leave a comment.

Ruth Fleenor 
Rating:
5.0

Truck had sand in it. Needs to be cleaned

Angelle Laborde 
Rating:
5.0

Great customer service and easy process.

David Redfern 
Rating:
5.0

I have no complaints 😌 🙂

DIANE PERSON 
Rating:
4.0

Customer did not leave a comment.

LATONYA JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Andrew Johnson 
Rating:
5.0

Customer did not leave a comment.

James santiago 
Rating:
4.0

Customer did not leave a comment.

Tracy Miller 
Rating:
5.0

This location always has the type of truck, van or trailer that I need. That is not the case for the majority of the locations in the Lexington area.

larry ruble 
Rating:
5.0

Customer did not leave a comment.

kadejiah smith 
Rating:
1.0

I feel the amount I paid was wrong and that the company ripped me off for at least $1,000 dollars today this transaction was a scam and I will let people know about this and never to do business with this company anymore because you will get ripped off

Louis Spires 
Rating:
1.0

The truck was decent. I was charged 0.99 per mile plus $30 for the rental , plus $30 for gas when it needed to be at the half but it was left at 1/4 that isn’t $30 worth of gas. So I was charged $115 total for a 3 hour rental. I can get a better quality truck for less . I won’t be renting again.

TaMiya Ware 
Rating:
3.0

Customer did not leave a comment.

Gary Schoonmaker 
Rating:
5.0

Customer did not leave a comment.

BRYAN HALL 
Rating:
5.0

The woman who works the front desk is pleasant. I had a good bit of questions as I've never rented a U-Haul before and she thoroughly helped me out without making me feel like I should just know all of this. If I ever need to use you guys again, I'll definitely be contacting you guys back. Thank you again.

JORDAN STROOP 
Rating:
5.0

Well I can speak for me is I wish you could open earlier in the morning.

Jorge Mendez 
Rating:
5.0

Customer did not leave a comment.

JOHNNY CRIBB 
Rating:
5.0

Great service! I wish they had larger open trailers.

Thomas Collett 
Rating:
5.0

I love using this location, they are helpful and service oriented. They plan to have it all ready for you when you arrive and make it easy to finish and be on the road with the equipment.

Debora Price 
Rating:
4.0

The service was great.

Judy Rickards 
Rating:
4.0

Customer did not leave a comment.

Betty Amodio 
Rating:
5.0

Customer did not leave a comment.

Peter Valcourt 
Rating:
5.0

Customer did not leave a comment.

James and Teresa Barker 
Rating:
4.0

Windshield wipers were awful. It rained and I couldn’t drive until I no longer needed the wipers. Dangerous. Saving a couple of dollars on an important feature isn’t worth my return business.

Richard Spalla 
Rating:
3.0

There were a few issues with this drop off location. I rented a truck and auto transport trailer. I dropped the trailer off a few days early and the lady working in the office there was not very friendly. A colleague of mine actually noted that she was grumpy. I’m not sure if I’d say grumpy, but she was wasn’t very conversational. Then on the day my truck was due back, it was pouring rain. That slowed the unloading process and being disabled, it made using the ramp more difficult. I called and advised I was not going to be there before they closed at 1pm. The lady I spoke to was Glenda. She was very nice and accommodating. She assured me it was on, and she was not going to charge me for an extra day. She also advised not to use the online return app system, and that she would take care of entering the return come Monday morning. Well, that didn’t happen. Late in the day Monday, I received a.receipt for a late charge. On Tuesday I called and inquired. I spoke to a different woman. She ultimately waived the late charge but then told me the truck was returned dirty. She said she could see I tried to sweep it but it wasn’t clean. I explained that it was pouring and that I swept the truck, including Mom’s Attic” with a whisk broom, also with a push broom and finished cleaning it out by blowing it out with a professional great Stihl backpack blower. For what it’s worth, I took photos before I returned the truck and it was not dirty. I was left with the feeling that this place was going to buckle and dime me into paying something. Well, after being told I didn’t do a good enough job cleaning the truck out but seeing I tried, she was kind enough to not charge me the cleaning free. I was thankful for that, but what a process. At the end of it all, she asked me to leave a Google review. After the go around over the late charge I wasn’t supposed to get charged, the cleaning fee I shouldn’t have been charged and all that being waived (thank you God), I now feel like they were trying to buy a good review by not charging me the disputed charges. I love U-Haul products and services. Will I use U-Haul again? ABSOLUTELY! Did this leave a bad taste in my mouth? ABSOLUTELY! There are U-Haul rental places all over the place. Next time, I’ll try a different one.

Michael Hutchinson 
Rating:
5.0

N/a

JOE DAVIS 
Rating:
5.0

There were a few other dealers closer to my home but they did not have any utility trailers based on my online seasrch. But any future rentals I might make I will probably opt for MIni Wheahouses of Lexinton based on my past good experiences with them.

Gary Downes 
Rating:
5.0

Customer did not leave a comment.

Jonathan Black 
Rating:
5.0

The truck was older but was clean and was in good running condition. The representative that checked the truck out was very nice and explained how to turn the truck back in since they would be closed when I returned it.

Donna Price 
Rating:
2.0

The trick was rgaged out, no gas in it, and the amount charged was not satisfactory.

Jack Parker 
Rating:
5.0

Customer did not leave a comment.

Michael Bombara 
Rating:
3.0

Customer did not leave a comment.

Cheyenne Schwab 
Rating:
5.0

Everyone was nice and knowledgeable!

Ralph Collins 
Rating:
5.0

Customer did not leave a comment.

Robert Findley 
Rating:
3.0

The truck was in rough condition. Rear door was difficult to close, the rear ramp came off the track, the lock on rear door was very difficult to lock, window handle was missing a piece so it was difficult to roll the window down, steering wheel was out of alignment. The truck managed to get the move done but it was not as smooth as it could have been.

Todd Carwell 
Rating:
5.0

Customer did not leave a comment.

Michael Cunningham 
Rating:
5.0

Customer did not leave a comment.

Stephanie Cummings 
Rating:
5.0

Customer did not leave a comment.

Christopher Walls 
Rating:
5.0

Customer did not leave a comment.

DOUG STUMBO 
Rating:
5.0

Customer did not leave a comment.

Ralph Collins 
Rating:
4.0

Customer did not leave a comment.

Charles Drozd 
Rating:
5.0

Good experience. Very friendly and helpful representative.

HAROLD CRINER 
Rating:
5.0

Customer did not leave a comment.

Priscilla Gambino-Williams 
Rating:
3.0

See above

Curtis Hutchinson 
Rating:
3.0

I reserved a dolly and didn't get one and had to buy one. Gas wasn't filled to full just under 3/4.

Joe Kace 
Rating:
5.0

The location was very convenient, well equipped, friendly and helpful staff.

Tamika Woodard 
Rating:
5.0

Nothing the staff is very professional, kind, friendly, patient and very helpful. The equipment is reliable I only rent from this location for those reasons. Thank you !!

Pamela Harp 
Rating:
5.0

I always use this location, they work very well with me and my moves thank you

Bonnie Wise 
Rating:
2.0

Online, this place said it closed at 4pm. After moving literally ALL day, I RUSHED to this location to drop off before they closed. However, this didn’t matter at all because when I got there at 3:45pm they already closed and locked their doors. Naturally, I was exhausted after moving, so I was not in the mood to have to deal with the self drop off, after my self pick up went so badly. My irritation at this location increased after the self drop off took 40 minutes because my app would not load. Had they actually closed at 4pm, I could have been in and out in less than 10 minutes.

Andrew Zimmerman 
Rating:
5.0

Customer did not leave a comment.

Mary Anne Montgomery 
Rating:
5.0

Customer did not leave a comment.

Wandie Aristilde 
Rating:
5.0

Customer did not leave a comment.

anne kapeluck 
Rating:
5.0

The lady at the drop off was very polite and kind , will recommend

deon snape 
Rating:
5.0

Customer did not leave a comment.

VELVA GEORGE 
Rating:
5.0

Customer did not leave a comment.

Andrew Johnson 
Rating:
5.0

Great customer service at this location Will come back to rent again

ENorwood McLeod 
Rating:
5.0

Customer did not leave a comment.

Nicole White 
Rating:
5.0

Customer did not leave a comment.

EDWARD PEARCE 
Rating:
5.0

Great Service!! Thank you!

DUSTIN MOORE 
Rating:
4.0

Customer did not leave a comment.

vincent stephens 
Rating:
5.0

This trucks AC was intermittently from front to defrost

BRAD WORKMAN 
Rating:
5.0

Fast service, friendly staff , great experience!

Jenet Audet 
Rating:
5.0

I have used this location several times. They are always a pleasure to work with.

Heidi Reno 
Rating:
5.0

Customer did not leave a comment.

Leanne Sholly 
Rating:
5.0

Customer did not leave a comment.

Warren Scott 
Rating:
5.0

The staff was very helpful and accommodating. She went out of her way to give 150% to help me. Her boss should be grateful to have her.

Angela Ditton 
Rating:
5.0

Easy pickup, easy return.

Todd Fischer 
Rating:
5.0

They worked with me well , I lost a lot do to storm and awry women who owns worked with me . I will always rent from them again

Marie Lybrand 
Rating:
5.0

Great customer service

Russell Jameson 
Rating:
5.0

Great customer service.

Russell Jameson 
Rating:
5.0

Customer did not leave a comment.

John Corrigan 
Rating:
5.0

Customer did not leave a comment.

GLORIA COLEMAN 
Rating:
3.0

Customer did not leave a comment.

Cy Cooper 
Rating:
5.0

Only thing I would recommend is to change the wiper blades. I decided to move while it was raining and the wipers were tearing apart.

LEIS ERRICKSON 
Rating:
5.0

Customer did not leave a comment.

Lyle Compo 
Rating:
5.0

Greatest customer service experience ever

ELIZABETH QUINN-POLITE 
Rating:
5.0

Customer did not leave a comment.

Kevin Thumpston 
Rating:
4.0

Glenda saved the day! The 15’ truck we were supposed to get was filthy - had “vegetable oil” spilled in the back. It had been cleaned supposedly and had blankets covering the floor. Since we were picking up brand new furniture this concerned me. The cab of the truck was also very dirty! Glenda ended up letting us have a different truck which was immaculate and did a great job! Check in with the App was painful......

Sandy Cherry 
Rating:
5.0

I think you do a great and I don't see anything that needs to be done.

DIANE PERSON 
Rating:
5.0

Customer did not leave a comment.

Elissa Lima de Andrade 
Rating:
5.0

Customer did not leave a comment.

Andrew Johnson 
Rating:
5.0

Wonderful experience. Will definitely usethis place again.

george mixon 
Rating:
5.0

Customer did not leave a comment.

DIANE PERSON 
Rating:
3.0

Customer did not leave a comment.

Michael Baker 
Rating:
5.0

Customer did not leave a comment.

Reed Call 
Rating:
4.0

NOT spend $4600 on an unsafe crap truck.

Richard Spalla 
Rating:
5.0

Customer did not leave a comment.

MYLEL MEHAFFEY 
Rating:
5.0

Customer did not leave a comment.

Alexander Robbins 
Rating:
5.0

Customers service was great! Very friendly and accommodating in a stressful situation

Angela Ditton 
Rating:
5.0

I dropped off the truck after hours so I used the app to check out. It was really easy to use. The only thing I would mention is that the app doesn't specify to lock the doors and leave the keys in the drop box. I had to watch a YouTube video to figure that out.

shannon jarvis 
Rating:
5.0

Customer did not leave a comment.

TIM LUCAS 
Rating:
5.0

You are awesome!

Heather Craven 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH WADDELL 
No reviews have been submitted for this location.

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