Customer Reviews for Mini Storage Center
(U-Haul Neighborhood Dealer)

316 reviews

3 Foundry Industrial Pk   Lowell, MA 01852

(978) 453-4726

Office Hours

  • Mon: 11 am–5 pm
  • Tue-Fri: 11 am–6 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(978) 453-4726

3 Foundry Industrial Pk
Lowell, MA 01852

Services at this Location:

Office Hours

  • Mon: 11 am–5 pm
  • Tue-Fri: 11 am–6 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David Weiser 
Rating:
5.0

Customer did not leave a comment.

DAMARIS TORRES 
Rating:
3.0

Truck bed was full of snow with ice on top. I had to clean it out before I could put my stuff in it to move. This set me back 20 minutes, and I didn't have the proper stuff to do it either!

Amie Macolini 
Rating:
5.0

Customer did not leave a comment.

Jose Fuentes 
Rating:
5.0

Customer did not leave a comment.

Darlene Santiago 
Rating:
5.0

Good people and very professional

Stephen Lungo 
Rating:
5.0

Customer did not leave a comment.

Joselito Flores 
Rating:
5.0

Great place

Karl Olsen 
Rating:
5.0

Customer did not leave a comment.

Paige Gionet 
Rating:
5.0

Customer did not leave a comment.

Natalia Melo 
Rating:
5.0

Never knew this place was there! Brand new truck! Nonissues whatsoever! Very pleased except for the rate for mileage is to high!

Dana Messina 
Rating:
5.0

thank you

DAEHUN JEONG 
Rating:
5.0

Quick friendly

Steven Sommers 
Rating:
3.0

The return shop in Lowell MA charged $16 for fuel when I returned the truck. This was a fraudulent charge, as the truck had more than what they indicated they filled. I will not rent from this location, as it seems they are tacking on miscellaneous charges.

Greg Schaefer 
Rating:
5.0

Customer did not leave a comment.

Johnson Prak 
Rating:
5.0

Customer did not leave a comment.

Ailton Ramos 
Rating:
5.0

Rates lil high on mileage. Perhaps lowering fees. Moving is expensive as it is ;)

MARILYN ENCARNACION 
Rating:
5.0

Awesome service and people

Mike Hayes 
Rating:
5.0

Customer did not leave a comment.

HIRAM HENRY 
Rating:
3.0

The person that helped me was nice but when i booked my uhaul online i booked at a different location, i recieved email telling me i had to go to this location instead, to pick up the truck. When i reserved online i also resevered for an appliance dolly, when i went to pick up the truck, the location i was sent to told me that i had to drive the uhaul to the original location that i booked with to go and get the dolly. This was upsetting since 1. I was not the reason my pickup location was changed and 2. Uhaul charges mileage. So nevertheless i drove across town to the original location i booked with to go get this appliance dolly that was supposed to be in the truck for me, upon my arrival the person working at the location on Middlesex st in Lowell Ma was extremely rude told me it was not his problem that i should figure it out with whoever i picked the truck up from. I felt attacked and completely disrespected. Thankfully my brother was able to get the uhaul employee to calm down and be reasonable and then magically he was able to produce this appliance dolly that he originally stated he did not have. Overall, this was an extremely unpleasant experience and its highly unlikely that i will ever recommend or use uhaul again.

Kerry Mellen 
Rating:
5.0

Customer did not leave a comment.

Danirsa Tejeda Frias 
Rating:
5.0

Chan was awesome even with the website not working on u-hauls he got me in and on my way.

Joseph Fries 
Rating:
3.0

Very quick easy booking process. The vehicles are new and in great condition. I would HIGHLY recommend to anyone in need of a moving truck or cargo van!

Jason Brown 
Rating:
1.0

Inside cabin cup holders were dirty and sticky and the inside of the uhaul was filthy. Previous customer must've had sheetrock in there because there was sheetrock dust and rocks and bits and pieces of sheetrock still in there. Also, the tank was not filled to the 3/4 mark, it was before the mark. I use usual alot and this time has been awful.

Eric Tavares 
Rating:
5.0

Chan is great to work with. Easy going & very professional!

James Missett 
Rating:
3.0

It is a tough area. When I arrived to pick up the van, the area was taped off as a crime scene since there had been a shooting in the complex the night before. I had to wait 45 minutes for the police to clear the scene and another 45 minutes before anyone showed up to open the store. So I wasted an hour and a half before I got started. I was talking to a guy who rents space at this center and he told me it happens all the time. The equipment was great, the rest not so much.

Michael Schiavo 
Rating:
2.0

Customer did not leave a comment.

Crissy Aubrey 
Rating:
3.0

The app to drop off after hours was slow and I had an issue with location. But, got it to work. If not, I don't think it's fair to charge a con. fee.

Robert Champey 
Rating:
4.0

Customer did not leave a comment.

David Tweed 
Rating:
4.0

Customer did not leave a comment.

Akshay Ashok Bijapur 
Rating:
5.0

Customer did not leave a comment.

Erica Rivera 
Rating:
4.0

Customer did not leave a comment.

Robert Kuivinen 
Rating:
5.0

Great customer service - friendly, efficient. Vehicle was in excellent condition. This is how a rental should be!

James Alan Williams 
Rating:
5.0

Great service

Katherine Beato 
Rating:
3.0

Customer did not leave a comment.

Kuwardeep Sabharwal 
Rating:
5.0

Customer did not leave a comment.

gal hacham 
Rating:
3.0

Customer did not leave a comment.

Nancy DAndrea 
Rating:
5.0

Customer did not leave a comment.

CHARLES COOPER 
Rating:
5.0

My rental experience was so easy and efficient. I could not be more satisfied with the entire transaction.

Kenneth Countie 
Rating:
5.0

I have dealt with Chan on two different occasions in the past month or so, and both times has proven to be an amicable rep, and most helpful. Will use this location whenever I need a UHaul vehicle. Thanks

MELODY PRESTIA 
Rating:
3.0

Lower rates and discounts

Tabisa Majwega 
Rating:
5.0

Customer did not leave a comment.

MARIA ORTIZ 
Rating:
5.0

Customer did not leave a comment.

EDWARD LOTTI 
Rating:
5.0

Customer did not leave a comment.

Mitesh Chauhan 
Rating:
5.0

Truck had damaged roof and leaked when raining

David Abruzzese 
Rating:
5.0

Customer did not leave a comment.

Charles Cassidy 
Rating:
4.0

Gas measurement was inaccurate

George Osminkin 
Rating:
5.0

Easy peasyt

NICHOLAS PIROG 
Rating:
5.0

Customer did not leave a comment.

Daniel Holland 
Rating:
5.0

Customer did not leave a comment.

Jane Mbabazi 
Rating:
5.0

The Uhaul man we rented from was amazing! He was very helpful and had all the answers.

Donald Campbell 
Rating:
5.0

Customer did not leave a comment.

ANDREW LETOURNEU 
Rating:
5.0

They were extremely helpful!

JOAN CAMIRE 
Rating:
2.0

We had several issues with our latest truck rental. 1) The recorded Mileage and Fuel level by the location was incorrect - 46 mile off and 1/8 tank of gas off. Fortunately we took pictures of the truck and dashboard before leaving the location. I spent hours on the phone trying to ensure this was corrected before we returned the truck. Calls to the location and UHaul support resulted the gas level being corrected, but the mileage was not. So upon return, the location we returned the truck to could not recognize the correct mileage resulting in us being over charged. 2) Although not a location issue, the UHaul software (website) was difficult to use. I added information to the rental, but upon completion of the form, the information was not displayed. So I added it again. Then it was displayed as being there twice. 3) I asked to add a day to the rental. The traffic manager added it, but then it got removed. So I called the support folks - they added the second day again. But by the next day it had disappeared again. When I went to return the truck, they told me I had kept it longer than I should have. The final bill was significantly higher than I had been told it would be, so I assume I got assessed additional charges. Overall the truck ran well and got the job done, but the process around it was difficult and not something I would look forward to doing again.

Gene DiCesare 
Rating:
5.0

Customer did not leave a comment.

SEERAM KIRPAUL 
Rating:
2.0

Customer did not leave a comment.

stephen Steele 
Rating:
5.0

Customer did not leave a comment.

RENEE GRADY 
Rating:
1.0

Reservation was for 8am. No one there. We sat and called the number on the door numerous times. Finally after an hour someone showed up. The truck smelled of pot and had pot in it (I have a photo ).

CHRISTINE GREANEY 
Rating:
5.0

Customer did not leave a comment.

JOSEPH DALOIA 
Rating:
3.0

If you say people don’t have to wait in line if they check in online, you should probably keep your promise. I got access to my van a half hour later.

Ambar Martr 
Rating:
4.0

Chan from the Lowell Mini Storage in Lowell, MA was very helpful. He was very upfront with pricing and helped me get the UHaul van that I needed for my move. Great service!

Maria Espeleta 
Rating:
1.0

Actually know how to use the equipment. I lost over 1.5 hours cause they didn’t know how to release the trailer brakes.

Yaroslav Smikh 
Rating:
3.0

Hard to find

JEREMY MAHER 
Rating:
4.0

Side cargo door didn’t open fully

JOHN GREEN 
Rating:
4.0

Customer did not leave a comment.

Sandra Windt 
Rating:
3.0

Customer did not leave a comment.

Ryan Kent 
Rating:
3.0

Seemed to be a storage business first and a rental location second. The $19.95 offer is more like bait and switch. My move for three hours cost $60+ dollars. I have used the Middlesex Street location previously and it much better managed, I will say that the clerk (young lady) was very helpful.

Fred Faust 
Rating:
5.0

To me your staff represents the company which also shows how they are treated from management on up, in their treating of customers . The person that took care of me was very professional and helped me threw the whole process. So as far as what you can do is keep on doing what you are doing. Treating and respecting your staff the way you would like to be treated.

Anthony Barrone 
Rating:
3.0

The fuel should be judged more fairly. I refueled before returning and I was charged Again!! What the hell??

DANIEL AKILENG 
Rating:
4.0

Everything went very smoothly, no problems at all.

David Tweed 
Rating:
4.0

Customer did not leave a comment.

ANTHONY PALOMBO 
Rating:
4.0

Customer did not leave a comment.

JEFFERY ARSENAULT 
Rating:
4.0

The 15' truck i reserved was not available when I went to pick it up. The employee was very polite and helpful and was able to provide me with a 20' truck on the premises for the same price for the 15' truck.

James Duggan 
Rating:
5.0

Excellent service friendly staff great experience.

oscar castillo 
Rating:
4.0

Customer did not leave a comment.

pavex inc brox 
Rating:
1.0

Need directions/signs to drop off box location .

Musa Konneh 
Rating:
5.0

Better communication about what moving supplies are available at what specific locations.

Bryan Avila 
Rating:
5.0

Extremely fast check-in process of the trailer. Employee asked me to park the trailer and when I diameters inside, the paperwork and receipt was ready to go! Friendly and professional.

Gary Morris 
Rating:
5.0

Great customer service at this location. The check-in/pickup was very smooth. And the representative at the location was very friendly and helpful.

Daniel Gendron 
Rating:
4.0

On my reservation I requested 12 furniture covers but when I arrived only 10 were available. There needs to be better attention paid to inventory.

Rachael Elliott 
Rating:
5.0

Customer did not leave a comment.

James McCaffery 
Rating:
1.0

Experience there was awful he had to write me up a second contract because the first contract the gas gauge what’s wrong it was more gas than it was actually in the tank upon returning the truck the odometer was wrong the contract stated 500,000 miles the paperwork stated 100,000 Miles This may be doing an online return impossible spent over an hour to get somebody on the phone to help me split another 40 minutes straightening things out because the people at this location did not check the truck out or in the proper way which cost me time and harassment so I’m never coming back to that location thank you

PAUL ROBINSON 
Rating:
5.0

Customer did not leave a comment.

CHARLES HANLON 
Rating:
5.0

Customer did not leave a comment.

karen green 
Rating:
4.0

The physical location of the store made me a little uncomfortable I dropped off the truck alone by myself late at night and it is very isolated and scary tucked in out of sight I actually called a friend and had them stay on the phone with me until I was driving away

Molly Mcarthy 
Rating:
5.0

The mobile app timed out a couple times, other than that all was good.

Douglas Stanley 
Rating:
5.0

Customer did not leave a comment.

Richard Alfonso 
Rating:
4.0

Customer did not leave a comment.

Roberta Menzies 
Rating:
5.0

Customer did not leave a comment.

THOMAS HURD 
Rating:
5.0

Customer did not leave a comment.

Huy Trivers 
Rating:
5.0

Customer did not leave a comment.

patrick Welch 
Rating:
4.0

Customer did not leave a comment.

Burak Kayahan 
Rating:
5.0

Although I was able to reserve a hand cart (dolly) online, when I arrived at this location I was informed that no equipment is available at this site. Quite inconvenient. No fault of the location itself. Other than that, the experience was great.

Saul Colocho 
Rating:
5.0

Customer did not leave a comment.

maria parham 
Rating:
5.0

Customer did not leave a comment.

Tian Chen 
Rating:
5.0

Smelled like cigarettes in the cab, which isn't the end of the world but certainly not pleasant. Outside of that though everything was great. Easy pickup and dropoff, it drove well, gentleman at the desk was great.

Brian Scholten 
Rating:
3.0

Customer did not leave a comment.

Thomas Henderson 
Rating:
5.0

Customer did not leave a comment.

Jennifer Bernier 
Rating:
5.0

Customer did not leave a comment.

Eric Johnson 
Rating:
5.0

Customer did not leave a comment.

Juan Rodriguez 
No reviews have been submitted for this location.

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