We had several issues with our latest truck rental. 1) The recorded Mileage and Fuel level by the location was incorrect - 46 mile off and 1/8 tank of gas off. Fortunately we took pictures of the truck and dashboard before leaving the location. I spent hours on the phone trying to ensure this was corrected before we returned the truck. Calls to the location and UHaul support resulted the gas level being corrected, but the mileage was not. So upon return, the location we returned the truck to could not recognize the correct mileage resulting in us being over charged. 2) Although not a location issue, the UHaul software (website) was difficult to use. I added information to the rental, but upon completion of the form, the information was not displayed. So I added it again. Then it was displayed as being there twice. 3) I asked to add a day to the rental. The traffic manager added it, but then it got removed. So I called the support folks - they added the second day again. But by the next day it had disappeared again. When I went to return the truck, they told me I had kept it longer than I should have. The final bill was significantly higher than I had been told it would be, so I assume I got assessed additional charges. Overall the truck ran well and got the job done, but the process around it was difficult and not something I would look forward to doing again.Gene D.
Customer Reviews for Mini Storage Center
(Distribuidor de U-Haul del vecindario)
Lowell, MA 01852
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 9 a. m. - 4 p. m.
- Mar. - vie.: 7 a. m. - 6 p. m.
- Sáb.: 9 a. m. - 4 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.SEERAM K.
El cliente no dejó un comentario.stephen S.
El cliente no dejó un comentario.RENEE G.
Reservation was for 8am. No one there. We sat and called the number on the door numerous times. Finally after an hour someone showed up. The truck smelled of pot and had pot in it (I have a photo ).CHRISTINE G.
El cliente no dejó un comentario.JOSEPH D.
If you say people don't have to wait in line if they check in online, you should probably keep your promise. I got access to my van a half hour later.Ambar M.
Chan from the Lowell Mini Storage in Lowell, MA was very helpful. He was very upfront with pricing and helped me get the UHaul van that I needed for my move. Great service!Maria E.
Actually know how to use the equipment. I lost over 1.5 hours cause they didn't know how to release the trailer brakes.Yaroslav S.
Hard to findJEREMY M.
Side cargo door didn't open fullyJOHN G.
El cliente no dejó un comentario.Sandra W.
El cliente no dejó un comentario.Ryan K.
Seemed to be a storage business first and a rental location second. The $19.95 offer is more like bait and switch. My move for three hours cost $60+ dollars. I have used the Middlesex Street location previously and it much better managed, I will say that the clerk (young lady) was very helpful.Fred F.
To me your staff represents the company which also shows how they are treated from management on up, in their treating of customers . The person that took care of me was very professional and helped me threw the whole process. So as far as what you can do is keep on doing what you are doing. Treating and respecting your staff the way you would like to be treated.Anthony B.
The fuel should be judged more fairly. I refueled before returning and I was charged Again!! What the hell??DANIEL A.
Everything went very smoothly, no problems at all.David T.
El cliente no dejó un comentario.ANTHONY P.
El cliente no dejó un comentario.JEFFERY A.
The 15' truck i reserved was not available when I went to pick it up. The employee was very polite and helpful and was able to provide me with a 20' truck on the premises for the same price for the 15' truck.James D.
Excellent service friendly staff great experience.oscar C.
El cliente no dejó un comentario.pavex inc B.
Need directions/signs to drop off box location .Musa K.
Better communication about what moving supplies are available at what specific locations.Bryan A.
Extremely fast check-in process of the trailer. Employee asked me to park the trailer and when I diameters inside, the paperwork and receipt was ready to go! Friendly and professional.Gary M.
Great customer service at this location. The check-in/pickup was very smooth. And the representative at the location was very friendly and helpful.Daniel G.
On my reservation I requested 12 furniture covers but when I arrived only 10 were available. There needs to be better attention paid to inventory.Rachael E.
El cliente no dejó un comentario.James M.
Experience there was awful he had to write me up a second contract because the first contract the gas gauge what's wrong it was more gas than it was actually in the tank upon returning the truck the odometer was wrong the contract stated 500,000 miles the paperwork stated 100,000 Miles This may be doing an online return impossible spent over an hour to get somebody on the phone to help me split another 40 minutes straightening things out because the people at this location did not check the truck out or in the proper way which cost me time and harassment so I'm never coming back to that location thank youPAUL R.
El cliente no dejó un comentario.CHARLES H.
El cliente no dejó un comentario.karen G.
The physical location of the store made me a little uncomfortable I dropped off the truck alone by myself late at night and it is very isolated and scary tucked in out of sight I actually called a friend and had them stay on the phone with me until I was driving awayMolly M.
The mobile app timed out a couple times, other than that all was good.Douglas S.
El cliente no dejó un comentario.Richard A.
El cliente no dejó un comentario.Roberta M.
El cliente no dejó un comentario.THOMAS H.
El cliente no dejó un comentario.Huy T.
El cliente no dejó un comentario.patrick W.
El cliente no dejó un comentario.Burak K.
Although I was able to reserve a hand cart (dolly) online, when I arrived at this location I was informed that no equipment is available at this site. Quite inconvenient. No fault of the location itself. Other than that, the experience was great.Saul C.
El cliente no dejó un comentario.maria P.
El cliente no dejó un comentario.Tian C.
Smelled like cigarettes in the cab, which isn't the end of the world but certainly not pleasant. Outside of that though everything was great. Easy pickup and dropoff, it drove well, gentleman at the desk was great.Brian S.
El cliente no dejó un comentario.Thomas H.
El cliente no dejó un comentario.Jennifer B.
El cliente no dejó un comentario.Eric J.
El cliente no dejó un comentario.Juan R.
The woman who helped me was wonderful.Laura F.
El cliente no dejó un comentario.Ashley B.
Easy rental.Geoff L.
I had issues with my rental.David B.
El cliente no dejó un comentario.Tiffany G.
El cliente no dejó un comentario.Jose R.
Great experience! No problems, staff was extremely helpful!Jim L.
El cliente no dejó un comentario.Luz L.
Getting my vehicle through the App was actually more cumbersome than just going into the store. I would've been on the road quicker had I just gone inside. Asking about insurance and moving pads and roadside assistance both during the rental sign up and then again when picking up the vehicle is annoying. Choose once and then stick with it.David A.
All is well.Raginah N.
El cliente no dejó un comentario.Justin G.
The location that we dropped off has either terrible business pracice or very unethical methods of making extra money. We dropped off overnight our U-Haul 12 hrs before our due time of 10:37 am 7/27, it was left at the location at 11pm 7/26, the facility opens at 7 am and they did not process our drop off until 11 am! They either unknowingly forgot to check the drop off box for the keys for 4 hours or knowingly waited until 30 minutes after the due time to charge for an extra day. Just awful practice.Jeanne P.
Apparently, this location doesn't provide trolleys and shipping blankets, and according to the manager there that location never has, yet uhauls site never informed me of this fact while filling it out the rental. Probably should have some kind of notification of when a location can't provide certain amenities.Travis C.
Extremely customer friendly !!!!!!! KNOWS HER PROFESSION !!!!!!!!Marvin P.
Quick and easy. Fantastic service. Easy drop off. Just too expensive!!!Paloma C.
El cliente no dejó un comentario.gregory K.
The person who checked me in was polite and helpful. I'll definitely rent from them again when we need a vehicle!Stephen T.
El cliente no dejó un comentario.Jayson F.
The brakes on the 15" truck I got were very squeaky especially when it rained, when it rained they moaned that's the only way I can describe it. Other than that everything was fine. Trucks just need a little maintenance, they get allot of miles put on them quickly.Louise P.
El cliente no dejó un comentario.Stella M.
I was given an invoice with the estimated amount of $31.80 if the vehicle was driven 15 miles, returned on time, there was no damage, and the fuel tank was full. I complied with the agreement, however had put 21 miles on the vehicle expecting to be charged for the six additional miles at 79 cents a mile ($4.74). I was later told that it would take five days to get my funds reimbursed. I've communicated with the people at the location where I rented the vehicle four or five times. I've tried to talk to a person two times at the corporate level and was unable to. I went online (as requested) using the '/payments' site and no success (it doesn't recognize me'. This only makes me wonder why it is so quick and easy to put in a charge (at the location', and why so long and difficult to get a credit through.Paul G.
El cliente no dejó un comentario.Bernard M.
El cliente no dejó un comentario.Joshua B.
No comments it's already perfect.DOMINIQUE J.
Upon returning my U-Haul the computer system was down so I was not able to get a final receipt or proof of payment until it was emailed to me 2 days later at which time I found a huge error in the billing and now have to deal with getting an adjustment on my account.Kristel M.
El cliente no dejó un comentario.Devone D.
El cliente no dejó un comentario.Mohand H.
El cliente no dejó un comentario.James D.
El cliente no dejó un comentario.Sothea C.
El cliente no dejó un comentario.ROBIN C.
El cliente no dejó un comentario.Arianna R.
The van was clean but the previous driver was a heavy smoker and the vehicle reeked of noxious stale cigarette smoke, so much so that my wife ended up w a headache. As a suggestion, it would be good if possible if there were non-smoking options available to rent. Thanks.Owen C.
El cliente no dejó un comentario.gilbert S.
El cliente no dejó un comentario.michael M.
El cliente no dejó un comentario.Nelson S.
El cliente no dejó un comentario.Michelle D.
El cliente no dejó un comentario.Brian L.
El cliente no dejó un comentario.Rosemary G.
El cliente no dejó un comentario.iman C.
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.Anthony G.
El cliente no dejó un comentario.Robert R.
El cliente no dejó un comentario.Brian S.
Very helpful and accomitadingEdward K.
I looked online to see if could pickup the van early and it recommended showing up 10 minutes early so it could start paperwork so it would not cut into rental time. I tried to do it online 10 minutes early but would not allow me to do it. I figured I'd have to wait until U-Haul open at 830. I tried again at 831 and I was able to start process which did cut into my rental time. Luckily I was did 5 hour rental because I drove away at 840 and returned it at 1235 into 5th hour.Lawrence F.
The lady behind the counter was very nice and got us everything we needed!Brendan C.
Office more presentableHUGO C.
Gross area and poorly markedDerek S.
I think you guys doing great thanks again and especially de person help me very nice nice woman????????????????????????Machic F.
El cliente no dejó un comentario.Rithy M.
Very friendly woman waited on me first thing on a very cold morning. She was very bright and cheery despite the cold.CATHERINE M.
El cliente no dejó un comentario.Pedro N.