Customer Reviews for Mini Stor All
(U-Haul Neighborhood Dealer)

270 reviews

2015 Cambell St   Rapid City, SD 57701

(605) 593-8555

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 11 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(605) 593-8555

2015 Cambell St
Rapid City, SD 57701

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 11 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Wilbert Woodson 
Rating:
5.0

great experience in renting from Uhaul at this location.

William Freund 
Rating:
5.0

Customer did not leave a comment.

Diane McKay 
Rating:
5.0

Customer did not leave a comment.

Clifford Dunham 
Rating:
3.0

My original reservation was supposed to be a Sunday drop-off. It got changed to a Monday @ 8:30 a.m. drop-off without me knowing. I was at the drop-off location @ 8:30 Monday morning per my updated reservation. The drop-off location did not open until 10:00. I was unable to be back at 10:00 so I left the truck and put the keys in their mail slot. I called back at 10:00. The gentleman I talked to was very cool about me leaving it. Not sure if I was charged for not having it checked in or not. I did not receive an itemized receipt. I can't really star rate the drop-off location since I never went inside. U haul online is the one who dropped the ball on this and had me running senselessly around in a 26' truck.

Herb McCarty 
Rating:
5.0

Awesome guy, friendly, just a nice experience

brice may 
Rating:
5.0

Customer did not leave a comment.

Roxanne Miller 
Rating:
5.0

Amazing customer service!!

Nate Crossman 
Rating:
4.0

Customer did not leave a comment.

christina highes 
Rating:
5.0

Customer did not leave a comment.

Paula Clary 
Rating:
4.0

Customer did not leave a comment.

Donna Bishop 
Rating:
3.0

Customer did not leave a comment.

Ted Danielson 
Rating:
5.0

Customer did not leave a comment.

Alejandro Desa 
Rating:
5.0

Nice man unhooked my trailer and pulled it over to the business -I missed the driveway and was unable to back it up onto the busy street. He was very cool and after the stress of moving, this was a very welcome kindness.

Amy Ames 
Rating:
5.0

This man was very kind and helpful. Definitely a place I would recommend.

Kim Chatterton 
Rating:
4.0

Customer did not leave a comment.

Freda Phillips 
Rating:
5.0

Customer did not leave a comment.

Cynthia Cole 
Rating:
5.0

Customer did not leave a comment.

James Sanovia 
Rating:
5.0

JT at the Mini Store was extremely helpful and understanding.

Alex Moutsoglou 
Rating:
5.0

Great service and friendly staff. Easy location too. Thank you so much for allyour help.

Robert Neiers 
Rating:
5.0

Customer did not leave a comment.

Jason Powell 
Rating:
5.0

Out6standing

JAMES VAN PELT 
Rating:
3.0

Not a main U-haul but the guy who collected my trailer was super cool, very personable, was very helpful 👍🏽

Rodney Allen 
Rating:
4.0

Customer did not leave a comment.

PATRICK HASKELL 
Rating:
4.0

The truck was well maintained but not clean

Gary Grajczyk 
Rating:
5.0

Customer did not leave a comment.

peggy ohlenkamp 
Rating:
5.0

Customer did not leave a comment.

Ginger Pickels 
Rating:
5.0

Customer did not leave a comment.

Anna Zudis 
Rating:
4.0

Friendly people, nice location, truck was dirty inside, steering wheel was way off center.

Christopher Smith 
Rating:
5.0

Customer did not leave a comment.

Yeghishe Chichakyan 
Rating:
5.0

Customer did not leave a comment.

James Donohue 
Rating:
4.0

Customer did not leave a comment.

Timothy Meger 
Rating:
5.0

Be sure that all customers know that there is limited mileage included in the fee.

Lisa Stoebner 
Rating:
4.0

Customer did not leave a comment.

Kathy Rivera 
Rating:
5.0

Customer did not leave a comment.

tim swanson 
Rating:
4.0

Customer did not leave a comment.

Brenda Francis 
Rating:
2.0

U-Haul is a distraction to their business model. The truck box was disgusting, cigarette butts, dirt, filth, I had two sweep the interior two times before I could start loading.

Allen Bittner 
Rating:
5.0

Customer did not leave a comment.

JT ISZLER 
Rating:
5.0

JT was very friendly and helpful. The paperwork was accurate, and I was given 2 extra days for the price of the original 6 days.

henry Kalir 
Rating:
3.0

no one was there when i droped it off and no one answered the phone when i called there num,ber to let them no i was there . The person i talked with at U-haul was very nice and took care of checking me out that it was dropped off

Gloria Klomsten 
Rating:
3.0

Difficult to unload the trailer in a narrow area

robert rose 
Rating:
5.0

Everything went great. Easy load and unload. Truck ran very well. The ride was very good also.

DAVID KOUNOVSKY 
Rating:
5.0

Easy drop off and very friendly service. Left me with a great impression of my new hometown. I will absolutely utilize this Mini Stor All for any future storage and moving needs. Thanks!

CHARLES MARKERT 
Rating:
2.0

This location is on a busy road and has very small parking lot/space to park vehicle and comes with no storage units.

Zackary Sanders 
Rating:
5.0

Customer did not leave a comment.

Stephannie Saunders 
Rating:
5.0

Super easy drop-off!

Jason Welsh 
Rating:
5.0

Customer did not leave a comment.

Rene Szatkowski 
Rating:
5.0

Customer did not leave a comment.

Danelle Dell 
Rating:
5.0

Customer did not leave a comment.

Michael Mitchell 
Rating:
4.0

The uhual leaked and lights were constantly coming on and off. The point of a covered moving truck is to protect your belongings and now have a mine will not survive being soaked because the truck wasn’t maintained.

Pam Kayl 
Rating:
5.0

Open earlier.

John Lamke 
Rating:
5.0

Customer did not leave a comment.

Vernon Cash 
Rating:
5.0

Your employees at the Deadwood location could be more informative and helpful.

CHARLES HOLLIS 
Rating:
5.0

Everything went well.

Carol Geditz 
Rating:
4.0

Customer did not leave a comment.

Misty Kaiser 
Rating:
5.0

The Rapid City location staff were very friendly and helpful. They gave me the customer service experience I was expecting. I highly recommend them!

Roni Ronyak 
Rating:
4.0

Customer did not leave a comment.

Bernard Vasa 
Rating:
5.0

Customer did not leave a comment.

Charles Regier 
Rating:
5.0

Customer did not leave a comment.

MARK WARNKE 
Rating:
5.0

Customer did not leave a comment.

SCOTT EASTMAN 
Rating:
5.0

Customer did not leave a comment.

ROBERT DONALDSON 
Rating:
4.0

TJ was a great helper to me. We had some problems w getting a new bumper on and he was so nice and understanding. He gave us an extra day due to those problems. Thank You!

JONATHON NELSON 
Rating:
4.0

Customer did not leave a comment.

Lyle Bennett 
Rating:
5.0

Customer did not leave a comment.

WALTER KJAR 
Rating:
4.0

Customer did not leave a comment.

TERRIE WOBIG 
Rating:
5.0

Make sure all glass is clean and mirrors

BURTON KRAGSKOW 
Rating:
5.0

Customer did not leave a comment.

Verne Wolfe 
Rating:
3.0

Customer did not leave a comment.

JACOB CHOROSZY 
Rating:
5.0

Customer did not leave a comment.

Joel Neumiller 
Rating:
2.0

No truck at that location. No help or suggestion on how to use car dolly. Changed dropoff location to Astoria from Gearhart, dont know why, had to call Uhaul and get it straightened out.

Jeffrey Roost 
Rating:
5.0

JT is an OUTSTANDING employee! Helped us navigate a car problem in rapid and helped us find a solution! Awesome person!

SUSAN STETTER 
Rating:
5.0

Customer did not leave a comment.

Brent Backhaus 
Rating:
5.0

Great service.

JUSTIN BRANDT 
Rating:
4.0

I returned my rental after hours and did not go inside.

Geoffrey Kane 
Rating:
5.0

Customer did not leave a comment.

Edward Gallucci 
Rating:
5.0

Customer did not leave a comment.

Sean Gibson 
Rating:
3.0

Customer did not leave a comment.

DALLAS MC WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

JOEY MANNON 
Rating:
5.0

Very friendly and helpful.

Clifford Bienert 
Rating:
3.0

create more space for the uhaul vehicles

Joe Larsen 
Rating:
4.0

Customer did not leave a comment.

AMANDA ODLAND 
Rating:
5.0

Drop off location was really convenient and the man who checked me in was really pleasant. Less than 5 minutes to wrap it up - fantastic. Now let's cover what happened in between pickup and drop off. First, let me say the truck was really nice & clean, and I was able to complete a 9-hour drive without fatigue. Next, there's exceptions, and this is where U-Haul needs to step things up. We stopped at a rest stop at 6:30AM and I accidentally locked the key in the truck (yeah, stupid me). Getting to roadside service was horrible. When I called the 800 number I went on hold and waited, and waited... guess what - they weren't open until 7:00, so you're on hold and there's no message saying what their hours are. Think of the poor person with a mechanical issue at 3:00AM and there's no way to connect with anyone. What they do encourage in the hold loop is to use the u-haul/help page on their website, which poses another problem. The website demands a specific street address to open a request. We were at a rest stop that had no address, and people have breakdowns on the freeway where there's no address. Can you see my frustration here? The systems and communication for these situations are so poorly designed that I'm convinced their creators must have died from shame. What I ended up doing to get a solution going was to find an address in a town 5 miles away on my mapping app and enter that into the request form, at the risk of having someone respond to that address instead of where I was. Another example of poor design is in getting help with your move. The website will provide recommendations of movers you can contact to help you load your truck and also unload at your destination. Nice feature, but it wants both load and unload locations and won't function for you if all you need is help unloading. It's great some of the time, sucks the rest of the time. In sum, U-Haul has a great fleet that I can recommend without hesitation. However, as an organization they are very poor at handling exceptions with reservations and roadside service, so beware and have a fallback plan in your back pocket.

james LANCTOT 
Rating:
3.0

Customer did not leave a comment.

Sandra Massa 
Rating:
5.0

Customer did not leave a comment.

TONY VILHAUER 
Rating:
5.0

Customer did not leave a comment.

Rebecca Utzman 
Rating:
5.0

Small parking lot and entrance and exit to street was tight turning

BRIAN RUGG 
Rating:
5.0

Nothing, as far as I can see

RHYS FULENWIDER 
Rating:
3.0

Customer did not leave a comment.

DOMINIC KENNEDY 
Rating:
5.0

Customer did not leave a comment.

Don Osen 
Rating:
4.0

Clearer signage on where to pull in and park the uhaul

Lucas Wooden 
Rating:
4.0

Customer did not leave a comment.

PATRICK CHAPMAN 
Rating:
5.0

Customer did not leave a comment.

MICHELLE JOHNSON 
Rating:
5.0

Returned the truck on the date per the contract but it was closed (Monday after Easter) Joel was there and able to check it in. Since it was closed he could not assist me with modifying the payment but said to come back the following day. Went back and was told since the truck was checked it he was not able to do it. Made calls back UHAUL and too much to write. See notes in the account.

SCOTT BRILL 
Rating:
5.0

Customer did not leave a comment.

Mike Parsons 
Rating:
5.0

Nothing jt was excellent and the truck was top notch I will use them again and refer them also thanks so very much for a wonderful experience

JOE OSTWALD 
Rating:
5.0

None

Kent Christopherson 
Rating:
5.0

They were very pleasant and professional!

Lona Neal 
Rating:
4.0

It's very near a busy intersection, which can make getting in and out of the parking area, especially with a large truck, quite difficult.

sarah Ruml 
Rating:
5.0

Customer did not leave a comment.

Cathy Patch 
Rating:
3.0

Our trailor had 2 bald tires on the left side. I worried the night before about even making it to my destination (SLC). We did make it, the tailor itself was great,, just the condition of the tires. The receiving point said they will replace all 4 tires. Scary trip!!!!!

JERRY PEACOCK 
No reviews have been submitted for this location.

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