Customer Reviews for Mini Stor All
(U-Haul Neighborhood Dealer)

240 comentarios

2015 Cambell St   Rapid City, SD 57701

(605) 593-8555

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 6 p. m.
  • Sáb.: 11 a. m. - 3 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(605) 593-8555

2015 Cambell St
Rapid City, SD 57701

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 6 p. m.
  • Sáb.: 11 a. m. - 3 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
5.0

Be sure that all customers know that there is limited mileage included in the fee.

Lisa S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

tim S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brenda F. 
Clasificación:
2.0

U-Haul is a distraction to their business model. The truck box was disgusting, cigarette butts, dirt, filth, I had two sweep the interior two times before I could start loading.

Allen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JT I. 
Clasificación:
5.0

JT was very friendly and helpful. The paperwork was accurate, and I was given 2 extra days for the price of the original 6 days.

henry K. 
Clasificación:
3.0

no one was there when i droped it off and no one answered the phone when i called there num,ber to let them no i was there . The person i talked with at U-haul was very nice and took care of checking me out that it was dropped off

Gloria K. 
Clasificación:
3.0

Difficult to unload the trailer in a narrow area

robert R. 
Clasificación:
5.0

Everything went great. Easy load and unload. Truck ran very well. The ride was very good also.

DAVID K. 
Clasificación:
5.0

Easy drop off and very friendly service. Left me with a great impression of my new hometown. I will absolutely utilize this Mini Stor All for any future storage and moving needs. ¡Gracias!

CHARLES M. 
Clasificación:
2.0

This location is on a busy road and has very small parking lot/space to park vehicle and comes with no storage units.

Zackary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephannie S. 
Clasificación:
5.0

Super easy drop-off!

Jason W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rene S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danelle D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

The uhual leaked and lights were constantly coming on and off. The point of a covered moving truck is to protect your belongings and now have a mine will not survive being soaked because the truck wasn't maintained.

Pam K. 
Clasificación:
5.0

Open earlier.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vernon C. 
Clasificación:
5.0

Your employees at the Deadwood location could be more informative and helpful.

CHARLES H. 
Clasificación:
5.0

Everything went well.

Carol G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Misty K. 
Clasificación:
5.0

The Rapid City location staff were very friendly and helpful. They gave me the customer service experience I was expecting. ¡Los recomiendo!

Roni R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bernard V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
4.0

TJ was a great helper to me. We had some problems w getting a new bumper on and he was so nice and understanding. He gave us an extra day due to those problems. ¡Gracias!

JONATHON N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lyle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER K. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRIE W. 
Clasificación:
5.0

Make sure all glass is clean and mirrors

BURTON K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Verne W. 
Clasificación:
3.0

El cliente no dejó un comentario.

JACOB C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel N. 
Clasificación:
2.0

No truck at that location. No help or suggestion on how to use car dolly. Changed dropoff location to Astoria from Gearhart, dont know why, had to call Uhaul and get it straightened out.

Jeffrey R. 
Clasificación:
5.0

JT is an OUTSTANDING employee! Helped us navigate a car problem in rapid and helped us find a solution! Awesome person!

SUSAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent B. 
Clasificación:
5.0

Great service.

JUSTIN B. 
Clasificación:
4.0

I returned my rental after hours and did not go inside.

Geoffrey K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean G. 
Clasificación:
3.0

El cliente no dejó un comentario.

DALLAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEY M. 
Clasificación:
5.0

Very friendly and helpful.

Clifford B. 
Clasificación:
3.0

create more space for the uhaul vehicles

Joe L. 
Clasificación:
4.0

El cliente no dejó un comentario.

AMANDA O. 
Clasificación:
5.0

Drop off location was really convenient and the man who checked me in was really pleasant. Less than 5 minutes to wrap it up - fantastic. Now let's cover what happened in between pickup and drop off. First, let me say the truck was really nice & clean, and I was able to complete a 9-hour drive without fatigue. Next, there's exceptions, and this is where U-Haul needs to step things up. We stopped at a rest stop at 6:30AM and I accidentally locked the key in the truck (yeah, stupid me). Getting to roadside service was horrible. When I called the 800 number I went on hold and waited, and waited... guess what - they weren't open until 7:00, so you're on hold and there's no message saying what their hours are. Think of the poor person with a mechanical issue at 3:00AM and there's no way to connect with anyone. What they do encourage in the hold loop is to use the u-haul/help page on their website, which poses another problem. The website demands a specific street address to open a request. We were at a rest stop that had no address, and people have breakdowns on the freeway where there's no address. Can you see my frustration here? The systems and communication for these situations are so poorly designed that I'm convinced their creators must have died from shame. What I ended up doing to get a solution going was to find an address in a town 5 miles away on my mapping app and enter that into the request form, at the risk of having someone respond to that address instead of where I was. Another example of poor design is in getting help with your move. The website will provide recommendations of movers you can contact to help you load your truck and also unload at your destination. Nice feature, but it wants both load and unload locations and won't function for you if all you need is help unloading. It's great some of the time, sucks the rest of the time. In sum, U-Haul has a great fleet that I can recommend without hesitation. However, as an organization they are very poor at handling exceptions with reservations and roadside service, so beware and have a fallback plan in your back pocket.

james L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sandra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca U. 
Clasificación:
5.0

Small parking lot and entrance and exit to street was tight turning

BRIAN R. 
Clasificación:
5.0

Nothing, as far as I can see

RHYS F. 
Clasificación:
3.0

El cliente no dejó un comentario.

DOMINIC K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don O. 
Clasificación:
4.0

Clearer signage on where to pull in and park the uhaul

Lucas W. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE J. 
Clasificación:
5.0

Returned the truck on the date per the contract but it was closed (Monday after Easter) Joel was there and able to check it in. Since it was closed he could not assist me with modifying the payment but said to come back the following day. Went back and was told since the truck was checked it he was not able to do it. Made calls back UHAUL and too much to write. See notes in the account.

SCOTT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike P. 
Clasificación:
5.0

Nothing jt was excellent and the truck was top notch I will use them again and refer them also thanks so very much for a wonderful experience

JOE O. 
Clasificación:
5.0

Ninguno

Kent C. 
Clasificación:
5.0

They were very pleasant and professional!

Lona N. 
Clasificación:
4.0

It's very near a busy intersection, which can make getting in and out of the parking area, especially with a large truck, quite difficult.

sarah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy P. 
Clasificación:
3.0

Our trailor had 2 bald tires on the left side. I worried the night before about even making it to my destination (SLC). We did make it, the tailor itself was great,, just the condition of the tires. The receiving point said they will replace all 4 tires. Scary trip!!!!!

JERRY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN S. 
Clasificación:
4.0

It was an after hours drop off.

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryanna B. 
Clasificación:
3.0

Nobody was there. Location did not open till 1000 that day

John E. 
Clasificación:
5.0

El cliente no dejó un comentario.

myron L. 
Clasificación:
5.0

Outstanding customer support! Ranks up there with the best that I've had from any business!

Randy G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dusti L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Josephine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia B. 
Clasificación:
3.0

Bar code on door would not scan, entered manually it still would not recognize code....

Mia S. 
Clasificación:
4.0

We were not impressed that the location had no hitch pins for sale or rent.

ROCKY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James J. 
Clasificación:
5.0

The only thing I would improve would be the opening hours.

MICHAEL C. 
Clasificación:
5.0

Excellent customer service

Richard J. W. 
Clasificación:
3.0

Put cruise control on your trucks! That was miserable driving for 1000 miles!

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald V. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESIELI A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KURT N. 
Clasificación:
5.0

Excellent communication and service from JT. I had a few mishaps with the time I was able to pick up the truck, and had to extend to use the full 24 hours. He was very flexible and happy to accommodate us.

Nathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

tammy L. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH J A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia W. 
Clasificación:
5.0

Very friendly and accommodating.

DEWAYNE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy B. 
Clasificación:
5.0

Mike was most helpful, & my return went smooth as glass.....even in the pouring rain!!!!! THANX

ROBERT B. 
No se han enviado comentarios para esta ubicación.

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