Customer Reviews for Mini Max Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

The staff did a great job

Rating:

5.0

Very customer oriented, great experience!

Rating:

1.0

Agent lied telling us the charge would be for only one day as long as the truck was returned by afternoon on Sunday, we were charged for Monday as well despite this. Back of truck needed to be swept out when we first got it.

Rating:

4.0

The company needs to hire someone to distribute equipment in needed areas when the supply in some areas get unbalanced

Rating:

4.0

Staff is very nice and helpful . I just wish the gravel part of the lot was maintained better , I hated driving my clean coach thru mud and puddles . Also my spot in the covered storage always had standing water all around my coach for days after it rained . JR

Rating:

5.0

Used this location in the past,always smooth process.very friendly and professional customer service

Rating:

5.0

You are doing great

Rating:

5.0

Never had any issues while there and loved the app access to the front gate!!

Rating:

4.0

The heavy rains the night before caused the inside of the truck to be wet, the employee blew the water out but it was still needing attention. I had to use my blankets to dry the floor.

Rating:

5.0

Excellent customer service very helpful and friendly especially Bob

Rating:

3.0

Replace the lockboxes with ones that are not rusted and old so that it doesn't take 30+ minutes to try to open to retrieve the keys.

Rating:

3.0

The location was fine; check-in process okay as well but the back of truck was soaking wet; previous renters must have hosed it out. Required me to dry with towels and blower costing me extra time and money with movers...

Rating:

5.0

Great customer service and interaction!

Rating:

5.0

everything works out great i love this company

Rating:

5.0

Customer satisfied!

Rating:

5.0

Needs wiper blAdes!

Rating:

5.0

I have had vehicles stored at this facility for years. The staff have always been friendly and helpful. I have appreciated the Bluetooth app gate access and the security of the facility.

Rating:

5.0

Great job. Very pleased with the equipment and service.

Rating:

5.0

Incredibly helpful. Bob was the best!

Rating:

5.0

Great customer service was offered! Would not change a thing ! If any U-Haul services will be needed if the future I would definitely use this location.

Rating:

5.0

I enjoyed using the UHaul 24/7 program to complete my rental. The property was fully-fenced with security cameras watching the parking lot. This was great for me to be able to leave my car there during my rental! The truck was clean and came with all my requested equipment. Mini Max Storage is a GREAT Storage and UHaul location!

Rating:

5.0

I canceled that never wanted a storage room wanted to rent a van for a day

Rating:

5.0

The exhaust on the truck sounds like it has a leak and is rather loud. I like the location and the staff are very helpful, friendly, professional. Pickup and drop off is very easy with the mobile app to allow for after hour service.

Rating:

5.0

Great experience, the manager Amanda was friendly and helpful.

Rating:

5.0

Michael was great and very nice !

Rating:

5.0

I left a previous review for my last experience and noted that I never received an email invoice for my rental. The good people at Mini Max Storage (455 Victoria Rd, Woodstock GA 30189) saw this, called me, obtained a copy of my invoice from UHaul, and emailed it to me! I don't know what caused the failure in the UHaul inventory system, but the Mini Max staff made sure I got my invoice. I can't recommend this UHaul facility enough. I've rented from them several times over many years and they are the most professional and helpful staff you'll find at any UHaul facility anywhere.

Rating:

5.0

Mike was awesome.

Rating:

5.0

Take Smith movers off the list of recommended companies to help with the move. They canceled on us as we were on the way to pick up truck.

Rating:

5.0

Very convenient

Rating:

5.0

Great customer service vehicle was very clean and I was very satisfied 100%

Rating:

5.0

Amanda is excellent, a blue chipper! She went above and beyond the call to help me

Rating:

5.0

The web version of your check in app will NOT scan a drivers license with an iPhone 14 pro. The real app (App Store) worked fine, but a very frustrating pickup process.

Rating:

5.0

The manager was so amazing and kind

Rating:

5.0

The truck I needed was there and ready to go at check in. Customer service at the location was excellent. I will use this location again for any U-haul needs I have in the future.

Rating:

5.0

Nothing, great experience!!

Rating:

5.0

Amanda was fantastic, went above and beyond!!

Rating:

4.0

The equipment was clean but not well maintained. This is not the fault of the neighbor dealer, Uhaul's corporate management is responsible for failure to maintain the equipment. Hire a traveling maintenance and repair tech to address repair issues related to the rental equipment on the neighborhood dealer's lots. The rear door of the trailer I rented required strong upward lifting in order to get the latch to line up. The hinges need to be adjusted. The coupler needs work; it is difficult to get the ball locked in tight enough to prevent up-and-down movement. I had to use a pipe wrench to get it screwed down tight enough to prevent annoying banging noises. I don't expect the rental employee at the local dealers to know how to fix Uhaul's equipment or to know workarounds when the equipment has functionality issues. I have rented 100+ Uhaul trailers in my lifetime and I have a high mechanical aptitude. I know how to correct many of the problems on trailers I rent but I shouldn't need to and most people can't and shouldn't for safety and liability reasons.

Rating:

5.0

Amanda was nothing short of excellence! Her customer support and knowledge of what we needed made our day! We will continue to support this business because of her! Thank you Amanda for everything! The Arnold family appreciate you!

Rating:

5.0

My favorite place to rent from. I feel safe leaving my vehicle there. The renters are friendly and it’s a 24hr pick up/drop off.

Rating:

5.0

Great service and people working here would recommend and will use again for any storage needs

Rating:

5.0

The on-site Manager Amanda provides professional and knowledgable customer service.

Rating:

5.0

This trailer needs to be retired.It still works but it is terrible "time-to-retire" condition. Just awful. I wish I had seen or reviewed a picture before I picked up this piece of junk. I have had good luck previously renting Uhaul trailers. Customer service at this site was excellent.

Rating:

5.0

Easy peazy! Thank you

Rating:

5.0

They were easy to work with. I liked using the app for entry/exit instead of having to remember or keep track of a code.

Rating:

5.0

Amanda was very helpful, friendly, and informative. Thank you!

Rating:

1.0

Please be aware of this storage facility my unit was broken into twice in 8 months the first time they installed the cameras because until then there was none when they did install these cameras they were not placed to where you could see the doors so I was moved to a different storage unit in which 8 months later I was broken into again and not only was I victimized twice at this facility by an unknown assailant then they had the audacity to auto pay my account $1,200 for a door that I did not damage and then they evicted me saying maybe it was an insurance job I think it was an inside job and I hope that no one ever rents from this facility ever again because I will see them in court you cannot auto pay an account for a different amount than what was authorized in the agreement so having said that please be advised that this is an unsecure facility facility that victimized me after I had been victimized already not an unknown person and their response to me was why did I tell anybody where my storage building was wow the worst experience I've ever had just the moral the humanity of it was unreal I'm still dealing with the consequences of that the money they took for my account was all I had and I am on a fixed income I paid my rent on time every month and because I was victimized there they evicted me then made me pay $100 more just to get my things out unreal God don't like ugly

Rating:

4.0

The lights did not work on the trailer upon pickup. I ended up having to purchase tow lights. $52 at Walmart.

Rating:

4.0

I was told to return the gas tank full, and observed that the meter was approximately on full, so filled the tank on the way back. It took 8 gallons which vastly exceeded the amount of gas I used after driving only 15 miles. I was told by the agent that they would work with me on the difference.

Rating:

3.0

Good customer service

Rating:

5.0

I received good old customer service, the kind you'd expect. The customer service I received is rare in today's world.

Rating:

4.0

The storage unit well served my needs for the period I leased it.

Rating:

2.0

I had mold on my chairs, it was musty, very dirty, plus there were Rats who had ripped through my boxes, and trash bags covering my stuff. Also the rate raised 85 in one year, who does that. We had 2 units here, moved both of them! We had 2,10x15, units climate control for $150 a month, that was clean. I will have to go through my item's see what kind of damage I incurred?

Rating:

4.0

Everything but lighting at night was good. More lighting even if timed, is suggested. Thank you for your service.

Rating:

5.0

Amanda is very professional and helpful. I respect her great stewardship over the years.. Thank You!

Rating:

5.0

Thank you for the many years of faithful service. i wish all of you a Merry Christmas and a Happy New year.

Rating:

5.0

The only reason why I moved was since you went up in price, the same price as everyone else, I moved my trailer closer to home

Rating:

4.0

My experience was great people at u haul very helpful

Rating:

5.0

Amanda is always great, knowledgeable and fair. She makes this location a better place because of her being there and being in charge.

Rating:

5.0

The lockbox got stuck (Box 4) got stuck and was very hard to open. Other than that everything was good.

Rating:

4.0

The rachet on the drivers side was not holding untill I zip tied it. Basic wear and tear. I reported it at drop off and it was taken out of service untill fixed. I did not have a problem as I was checking it enroute. Other wise the pick up location was great.

Rating:

5.0

The manager there was extremely nice and helpful, I don’t agree with the fact that you get charged a pro-rate when you move in but don’t get a refund for the remaining month when you move out.

Rating:

5.0

I feel like for a lot 100.00 was to much

Rating:

3.0

Give bets a fucking discount! We risk our lives for your freedom and you can’t show any appreciation?? Penske gives MF 35%

Rating:

5.0

Gentleman was Pleasant and helpful

Rating:

1.0

Wrongly overcharged due to mistakes and misinformation provided by agent. Amanda

Rating:

3.0

Convenient location but it was closed so I am unable to comment on the cleanliness or the personnel.

Rating:

4.0

The equipment was poorly maintained, the passenger side view mirror was loose and would move, so you would not be able to use it to change lanes. Which is a safety hazard. The radio would occasionally come on for a minute or two, and would then cut off again. The gas cap sensor was on and would not go off. If you used the parking brakes, it would take several minutes to actually release.

Rating:

5.0

The staff was very accommodating. Thank u

Rating:

5.0

Had a huge problem with rats about 8 weeks ago. They destroyed all of my electrical components and there was rat PCs all over the place and dead rats

Rating:

5.0

Everything was great.

Rating:

5.0

wow. Great experience. A Senior citizens discount would be nice!

Rating:

5.0

Amanda is excellent!!

Rating:

5.0

Everything was excellent on both ends

Rating:

5.0

Nothing all was perfect!

Rating:

5.0

Wow! Rented a trailer for the day. in and out in less time it takes to go thru Starbucks. Trailer was fine, towed great. Service was amazing!

Rating:

5.0

atell everyone were this place is.

Rating:

2.0

A/C NOT WORKING IN THE TRUCK THEY CHARGE ME 16.00$ extra no sending receipt for that

Rating:

5.0

Amanda was a blessing in every way. I never had any problems with anything during the 3 years I used the facility. I'll definitely use Mini Max again if the need should arise. Thank you!

Rating:

5.0

Everything was perfect, definitely will recommend you guys !

Rating:

5.0

The staff was helpful. Hte facility had boxes we needed for storage (wardrobe boxes). It was nice to have the ability to rent a truck at the facility when we were ready to move. When we collected our things, there was evidence that a mouse/rat had gotten into our unit. This is the only negative experience we had.

Rating:

5.0

The lady was so friendly helping us !

Rating:

5.0

We will be back in the fall!!!

Rating:

5.0

Move in was great. Staff was helpful and kind. Rodents became a big issue. Ceiling was falling down, major signs of pests, there was mold on my wood. The unit door did not shut well. The inability to access the unit when needed was a big issue. The price increase was unacceptable as well. Move out, the response time was slow and I literally moved out before my next payment date and was still charged because they needed a notice in writing. Would not recommend this facility.

Rating:

5.0

Amanda was a great help to me very knowledgable and helpful

Rating:

5.0

The staff was very friendly and let me have another day to finish moving my stuff from the unit, I would recommend your facility. Amanda was great. Thank you, Michael Brown

Rating:

5.0

Used these folks several times....always a pleasure.

Rating:

5.0

I had a covered rv site. Electric worked well. Rain water collected at the rear of the sites and the area outside the covered area is unlevel gravel that is messy after rains. Facility was convenient and suitable for me.

Rating:

5.0

Very helpful, friendly.... Great experience!!!

Rating:

5.0

Nice people. Great experience.

Rating:

4.0

Had no problems and nothing to complain about during the two years we had things in storage at Mini Max Storage.

Rating:

5.0

Everything is perfect, the storage unit was clean and in good condition! We are moving stuff in to it today Friday Nov. 16. Thank you! T.S. Gilmer.

Rating:

5.0

Rented space for many years and never had an issue. Staff was always professional and helpful.

Rating:

5.0

No problems

Rating:

2.0

The staff was very friendly. I wish I was able to reserve the storage unit more than two weeks in advance because I lost out on a 5x10 unit and had to pay extra for a 10x10.

Rating:

3.0

Changed mind about location of storagw due to change in housing situation.

Rating:

5.0

Everything was perfect. Thank you!

Rating:

5.0

I received great customer service and process was quick and easy.

Rating:

2.0

Unit was dirty, agreement requires when I leave the facility to sweep. Is this not a requirement of me moving my items in to unit?

Rating:

3.0

Customer service has been very good.

Rating:

3.0

Since I ended up not needing this unit, only a few hours after getting it, I cannot say much. The gentlemen that handled our check in was nice.

Rating:

3.0

No comment