Customer Reviews for Millhaven Storage
(U-Haul Neighborhood Dealer)

380 reviews

4945 Taylor Kidd Blvd   Kingston, ON K0H1G0

(613) 384-5343

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(613) 384-5343

4945 Taylor Kidd Blvd
Kingston, ON K0H1G0

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

ASHLEYMAE HENRY 
Rating:
5.0

Customer did not leave a comment.

Reginald Best 
Rating:
5.0

Customer did not leave a comment.

Shane Sinyard 
Rating:
5.0

Customer did not leave a comment.

Jaswant Aujla 
Rating:
3.0

Customer did not leave a comment.

Kaitlyn Closs 
Rating:
5.0

Customer did not leave a comment.

paul houghman 
Rating:
4.0

Customer did not leave a comment.

Sunil Shrestha 
Rating:
2.0

I can’t believe how unreliable U-Haul has been!

Sophie Deschamps 
Rating:
5.0

Customer did not leave a comment.

ron cooley 
Rating:
5.0

Have multiple rentals at this location (Millhaven) staff was courteous and friendly. Definitely be a return customer.

Barry Hepburn 
Rating:
5.0

George Kattar was great to deal with and it was an easy pickup and drop off to help with our move. Thank you

Mattie Love 
Rating:
5.0

I didn’t receive an emailed receipt for my rental

Chris McAuliffe 
Rating:
5.0

Best experience renting a truck. Fast and friendly

Mathew Cousins 
Rating:
5.0

The location I rented from was professional and was very easy to work with.

Bradley McCaugherty 
Rating:
5.0

Customer did not leave a comment.

Jennifer Cormier 
Rating:
5.0

Customer did not leave a comment.

william hamelton 
Rating:
5.0

Great service above and beyond

Randy Ferguson 
Rating:
5.0

George was very accommodating. Great customer service! Thank you so much!

Julie Byers 
Rating:
4.0

Went well, no issue

Ken lothian 
Rating:
5.0

Customer did not leave a comment.

lOHANNA mass 
Rating:
5.0

George the owner was very pleasant and professional to deal with.

Eric Rebiere 
Rating:
5.0

George was there friendly and helpful as always. A pleasure doing business with you thank you.

greg smith 
Rating:
2.0

I rented a furniture dolly and a regular dolly along with my truck rental. I did the entire process online, I had originally picked a different pick up location. I was given a phone call and told my pick up location was changed to TaylorKidd and i'd be given 20 extra km. Their reasoning was the truck I had rented they didn't have any available at the Bath rd location. I was never given my furniture dolly or regular dolly, which made moving such a difficult process. Then when I dropped off my truck, I had to pay for the extra milage they told me was on the house. Horrible experience, would never recommend to anyone.

Mary Pender 
Rating:
5.0

Only reason of complaint is location to where I had to drop off again out of my way to where I moved to. I have lost valuable time and money it was very inconvenient.

Donald Duperron 
Rating:
1.0

It is a really remote place to pick up a uhaul !

Hayden Sarmis Up Rasberry 
Rating:
5.0

Customer did not leave a comment.

Dan Graham 
Rating:
1.0

Do not use U-Haul, they do not guarantee your reservation

Marilyn lutchman 
Rating:
3.0

It was fairly remote (15 miles) from the pick-up location arranged through your reservations people (Princess St Kingston). The location wasn't open, however the owner could be reached by phone and managed (having NOT been advised of the reservation by your corporate staff) to get it all arranged remotely. Kudos to him - he was great! Uhaul corporate reservation system - ZERO - do they not advise the location operator/owners of the one way reservations?!? Won't be doing that again.

THOMAS PENWARDEN 
Rating:
5.0

Customer did not leave a comment.

Bob Landry 
Rating:
5.0

Friendly and helpful...much better than the typical U-Haul experience. Highly recommend this location.

JEFF JANTZ 
Rating:
5.0

Customer did not leave a comment.

Terry MacNeil 
Rating:
5.0

Great service. Very friendly and knowledgeable.

Lisa Binnie 
Rating:
5.0

Customer did not leave a comment.

Laurie AllanUngeitis 
Rating:
4.0

It was all good as they helped hitch and unhitch the trailer that I rented. I would recommend that this location has more rental trucks available.

Mark Perrault 
Rating:
5.0

Customer did not leave a comment.

Jeremy Howarth 
Rating:
5.0

George Kattar is very courteous and helpful. One of the best

gerald greening 
Rating:
5.0

Owner was super awesome and helpful to do business with Thank you

Wade Demchuk 
Rating:
3.0

Very pleasant experience quick to meet my needs.

terasa ainslie 
Rating:
5.0

I wouldn't change anything. Excellent service was provided by George. The truck was clean and ready for me at the time scheduled. Great location.

kelly fulmer 
Rating:
5.0

Customer did not leave a comment.

JEFFERY ELEMENT 
Rating:
5.0

Customer did not leave a comment.

William Bonney 
Rating:
5.0

Maybe more selection but everything worked out fine.

TIM GRIFFIN 
Rating:
3.0

No instructions as to where to park the vehicles (inside or outside of gate). Key drop not marked.

GAVINJAMES SNUTCH 
Rating:
4.0

My overall experience with uhaul was so horrendous that I will never use your company again, and I will actively advise others to avoid dealing with you at all costs. Donna in Toronto was your saving grace she did an amazing job, and I am grateful to her for saving my moving plans; however, the awful customer service skills of the woman I initially dealt with set the tone for my negative experience with uhaul, which seems tk be on par with the experience of others.

Michael de Moss 
Rating:
5.0

Customer did not leave a comment.

Duncan Fraser 
Rating:
5.0

Customer did not leave a comment.

francine drouin  |  Overall Experience 
Rating:
5.0

Great facility. Clean, secure convenient, friendly.

Greg Gingrich  |  Overall Experience 
Rating:
5.0

Nothing, great costmer service.

andrew barlow 
Rating:
5.0

Customer did not leave a comment.

Alexandre Kamukuny Gapalanga 
Rating:
5.0

This is my go to place for storage, in the Kingston area. I had a camper trailer stored here for the last few years, and occasionally rented an extra parking spot for storing a vehicle, or enclosed storage space during home reno projects. Never had an issue with any of my storage needs. The operator of the facility, George, was always friendly and helpful when trying to accommodate my various storage needs over the last few years. I wouldn't hesitate to store stuff here in future as the need arises.

BRIAN CROSBY  |  Overall Experience 
Rating:
5.0

Was a great experience, I will be back if I need a truck again. I will also recommend to family, friends and business partners.

victorian order of nurses 
Rating:
4.0

Originally went to Midland Avenue location. Staff there were very helpful, but did not have the trailer on site that I rented and had a reservation for. I was then directed to another location outside of the city, where there was a trailer. I have rented from UHaul numerous times in the past two years, moving my kids to university, and myself moving to a different home. Each time my trailer is not at the reserved location, and I am directed somewhere else, sometimes several places. The 'normal' timeframe is two plus hours just to get me trailer that I had reserved numerous weeks prior. This is an incredibly disorganized company, and one I no longer wish to use. It is too much of a headache and hassle just to rent a trailer, when there are many other options available.

Michael Stowe 
Rating:
5.0

George was very friendly and gave us good service and had us on our way in no time.

John Dyks 
Rating:
5.0

George is friendly and professional to deal with. Definitely recommend storing a rv with him

Dan Dowker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Riginald Rioux  |  Overall Experience 
Rating:
5.0

Excellent service , great security, and very well keep grounds,

ROB GAUTHIER  |  Overall Experience 
Rating:
5.0

The facility is top notch and George is just a great man to deal with if needed again I wouldn't hesitate to call him .Thanks George you were the best !

ken robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauri Lyttle  |  Overall Experience 
Rating:
5.0

Everything went smoothly and George was very easy to work with. All is well.

George Elliott 
Rating:
5.0

Customer did not leave a comment.

LARRY DESCHENES  |  Overall Experience 
Rating:
5.0

Excellent service and communication. He remembers who his customers are.

Daniel Mcdougall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vance Tschritter 
Rating:
5.0

George is awesome, very accommodating. I highly recommend this storage facility!

Christine McDonald  |  Overall Experience 
Rating:
5.0

Professional experience

Dennis Cunnimgham  |  Overall Experience 
Rating:
5.0

George was always pleasant and professional in all our dealings. Will be our “go to” in the future!

BRIAN NILSSON  |  Overall Experience 
Rating:
5.0

Storing while moving away. This was a good experience for us. The facility was excellent, clean, tidy and safe. Mike was always helpful when any questions arose.

Simon Barber  |  Overall Experience 
Rating:
5.0

Friendly well maintained good price I would recommend this place

Ron Moulton  |  Overall Experience 
Rating:
5.0

George was very friendly and accommodating. The storage unit looked brand new. Since he lives on site, you won't get a more secure place for storage. When I returned after the winter, I discovered that I had hooked my padlock on the latch before sliding the latch into the locked position, so the unit was unlocked all winter! Nevertheless, everything was "present and accounted for"! Thanks for being there, George!

PAUL SOUTHEN  |  Overall Experience 
Rating:
5.0

Great experience! Thanks so much.

leighann keller  |  Overall Experience 
Rating:
5.0

Nice and clean ,will return next year.

Bruce Pardo  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Deardra Torres-Milke 
Rating:
5.0

The owner of this facility is beyond helpful. If we ever need to store anything again, he will be our first cal!

jenica brady  |  Overall Experience 
Rating:
5.0

I’ve been storing my belongings with this facility for 8 years now, never had any problems or issues. I highly recommend Millhaven storage.

SHEILA SCALLY  |  Overall Experience 
Rating:
1.0

I booked the truck for 10:30, and it was not ready upon arrival. The truck was disgusting and in dire need of cleaning and sanitation.

Kyle Hollinsworth 
Rating:
5.0

Millhaven Storage is an excellent owner operator storage facility with dry, clean, pest free units that I would highly recommend.

Dugald Mcmartin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy Gordon  |  Overall Experience 
Rating:
2.0

The owner called to yell at me saying no contract had been completed and he would get the police involved and that I was arguing with him when I was explaining I didn’t understand how I didn’t have one when I did everything I possibly could do online to pick up the truck, I put in Everything online that he was asking for and that I was concerned about credit card fraud when his phone number didn’t come up as a business or as uhaul. That is never how you speak to a customer

Julia Corbin 
Rating:
5.0

Customer did not leave a comment.

craig haines  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRADLEY Van Laare 
Rating:
5.0

Customer did not leave a comment.

DOMINICANTHONY GILL 
Rating:
5.0

Customer did not leave a comment.

Samuel Lavoie 
Rating:
5.0

George was excellent, very helpful and friendly. Highly recommend

wesley harpell 
Rating:
5.0

This gentleman who runs this facility is excellent. Very helpful and quick and easy to deal with, 5 Stars all around service and facility. Thanks to George Kattar, from Jeff

Jeffrey Allan 
Rating:
4.0

Customer did not leave a comment.

angela Lapierre 
Rating:
2.0

Went to return truck still within hours of operation door locked called number a few times no answer knew I owed money now I'm gunna be charged extra maybe I'll choose a different company for trucks for my moving service

andrew swainson 
Rating:
5.0

Manager was very personable and helpful.

wesley harpell 
Rating:
5.0

Staff at Taylor Kidd Blvd. are extremely professional and very helpful!! They will always get my business!!

BRIAN KELLY 
Rating:
5.0

Straight forward and easy to get registered, then on your way.

Kevin Karasiuk 
Rating:
2.0

We reserved our uhaul prior and I even did the pre check in by submitting my drivers licence. When we arrived at the pickup place they had no record of our reservation nor did they even have the vehicle we needed and we had to go with larger truck than wanted. This delay in having to go through all new check in caused us to be late to meet the movers, costing us an extra hours worth of their time.

Britta Flood 
Rating:
5.0

Customer did not leave a comment.

Barry Hepburn 
Rating:
5.0

Quick response and quality equipment for rent

kevin karasuik 
Rating:
5.0

Customer did not leave a comment.

gregory babcock 
Rating:
4.0

Customer did not leave a comment.

Brent Sloss 
Rating:
2.0

12-15" of snow - lot not plowed........15 minute drive from preferred pu location on Princess st which is 2 minutes away.

Garry Gentry 
Rating:
5.0

Customer did not leave a comment.

Daniel Brown 
Rating:
5.0

Dealer was very helpful and pleasant to deal with. No problem with dropping trailer off.

rod morrison 
Rating:
4.0

Customer did not leave a comment.

dan kennedy 
Rating:
1.0

I rented a truck from Kingston not a different city

brian grobben 
Rating:
3.0

Nothing wrong with the place, other than not exactly friendly. My issue is that I reserved a truck in Kingston (Princess st) and had to drive all the way past Enterprise to get this truck!!! Cost us $20 in gas that it shouldn't have in driving back to town and then back out again. Considering we moved 4 streets over it seems excessive. I get month end is busy but the whole thing was not handled well from start to finish. Can't imagin using U-haul again.

Trevor St. Lawrence 
Rating:
4.0

Customer did not leave a comment.

John baumann 
Rating:
5.0

Super close to where I moved. I was late, so didn’t speak with anyone. I received an email from U-Haul first thing in the morning. U-Haul is the only way to go when it comes to moving

Dean Baker 
Rating:
5.0

Customer did not leave a comment.

linda cooper 
Rating:
5.0

Nothing, it’s great.!

Sandra Willard 
Rating:
4.0

Customer did not leave a comment.

KIM BARTRAW 
Rating:
4.0

It was a quick and easy process, inexpensive amd I had no problem with the service.

Dustin Steacy 
Rating:
5.0

No issues at all with the staff at this office.

Kenneth Janes 
Rating:
5.0

I have no suggestions as the service I received was excellent.

lena sousa 
Rating:
1.0

I ordered a 26 foot from napanee. They at the last minute could not get one but found one on Taylor Kidd Blvd in mill haven. Well I picked it up. He said it was 26 Feet. I don’t know by looking at them. The movers I hired were waiting. I got to the home. They said this is twenty feet. It was. This resulted in two trips. Twice the cost. Twice the gas. There was no dolly no blankets this I had to rent a dolly today. I paid an additional three hundred and fifty dollars in wages gas. Renting a dolly I was charged for that even after u told them. I would expect a reimbursement. I have rented many times from u haul. This was deplorable

joanne mayo 
Rating:
5.0

Customer did not leave a comment.

rolfe ueberschaer 
Rating:
5.0

Customer did not leave a comment.

EDWARD JAMES 
Rating:
5.0

We have dealt with this location a couple of times now - both for truck rental and storage needs and find the service excellent - very professional. Will definitely use it again in the future for any moving or storage needs.

Patricia Harris 
Rating:
3.0

Our Uhaul was covered in dirt and ants inside. We were not given a walk around. We have pictures to prove this. Unfortunately, we had to drive over an hour to pick it up so we were an hour away when we got home and noticed.

sarah madill 
Rating:
5.0

Customer did not leave a comment.

Michael Vankoughnett 
Rating:
5.0

Customer did not leave a comment.

Jill Wanless 
Rating:
4.0

Trailer had one tire that kept losing air. I was under strict timelines in meeting the wolfe Island ferry schedule, so filling the tire was a major inconvenience and not always possible. It made it difficult to manoeuvre as it dragged when backing into loading / unloading areas. It probably also contributed to the poorer handling and braking as well as the marked decrease in fuel economy I experienced, not to mention the extra wear and tear on my vehicle. The tire had been marked with a white “T”, so I figure it had some kind of issue that uhaul was aware of.

Vincent Corrigan 
Rating:
5.0

Customer did not leave a comment.

DON EDMUNDS 
Rating:
5.0

Customer did not leave a comment.

HERBERT BENEDIKT 
Rating:
5.0

Customer did not leave a comment.

Richard Lachance 
Rating:
5.0

nice manager, helpful in hooking up car hauler,nice trailer, great deal

Bob Beal 
Rating:
3.0

No improvements really. Not great location.

David Moulton 
Rating:
5.0

Customer did not leave a comment.

ron antaya 
Rating:
4.0

Customer did not leave a comment.

Elaine Annette Stuart 
Rating:
4.0

It was worrisome that the "change engine oil soon" light came on 1 hour into my 8 hour drive. I don't think that should happen if the vehicle is maintained on an appropriate schedule

Stephanie Daye 
Rating:
5.0

Would use this facility again!

BLAIR ANDERSON  |  Overall Experience 
Rating:
5.0

Great place, George is a great guy. I changed my truck, George didn't recognize it so came around to see who it was. I'll be back.

ALEC MURDOCH  |  Overall Experience 
Rating:
5.0

Apprecited flexible service,

YVES LANTEUGNE  |  Overall Experience 
Rating:
5.0

Friendly and efficient operator.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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