Customer Reviews for Millers Automotive
(U-Haul Neighborhood Dealer)

270 reviews

307 E 18th St   Concordia, KS 66901

(785) 243-4711

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(785) 243-4711

307 E 18th St
Concordia, KS 66901

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

N/A

Jeanne Johnson 
Rating:
5.0

Customer did not leave a comment.

Mary Rogers 
Rating:
5.0

Customer did not leave a comment.

Stephen Richard 
Rating:
5.0

Customer did not leave a comment.

gary will 
Rating:
1.0

No signage and very restricted access and parking. Charged for extra day of use since they are closed on Sunday and phone app failed to work.

Timothy Frost 
Rating:
5.0

Customer did not leave a comment.

Stephen Richard 
Rating:
5.0

Customer did not leave a comment.

Stephen Richard 
Rating:
5.0

Everything was fine, from pickup to return.

HOWARD DRAKEFORD 
Rating:
4.0

Customer did not leave a comment.

David Staniec 
Rating:
5.0

Customer did not leave a comment.

Brett Harrison 
Rating:
5.0

Customer did not leave a comment.

Randy Peterson 
Rating:
4.0

Customer did not leave a comment.

Donald Brannan 
Rating:
5.0

N/A

DAVID CHAMPLIN 
Rating:
5.0

Customer did not leave a comment.

Jason Hibbs 
Rating:
1.0

Both trucks that were returned we charged for gas even though they were well over the return level. Man was rude and kept the house key we accidently left on the ring

Rachel Flood 
Rating:
5.0

Customer did not leave a comment.

Tiffanie Wriston 
Rating:
5.0

Customer did not leave a comment.

Laura Marcley-Smith 
Rating:
2.0

I was charged for 2 whole gallons of fuel, it is very difficult to get an exact match with these vehicles. Two gallons seems a bit petty.

Stephanie Reed 
Rating:
4.0

Customer did not leave a comment.

TONY ERICKSON 
Rating:
5.0

Customer did not leave a comment.

Jace Coppoc 
Rating:
5.0

Customer did not leave a comment.

Shirley Rowles 
Rating:
5.0

Customer did not leave a comment.

Tana Teichman 
Rating:
5.0

Customer did not leave a comment.

Gary Norris 
Rating:
5.0

Customer did not leave a comment.

Zachariah Coon 
Rating:
4.0

Customer did not leave a comment.

Terri Leblanc 
Rating:
5.0

Customer did not leave a comment.

Kristine Lewis 
Rating:
4.0

Customer did not leave a comment.

Brian Marks 
Rating:
4.0

Customer did not leave a comment.

Jackie Norman 
Rating:
3.0

Customer did not leave a comment.

KAELEB ZELTWANGER 
Rating:
5.0

Customer did not leave a comment.

Shane Haug 
Rating:
4.0

Customer did not leave a comment.

David Latham 
Rating:
5.0

Customer did not leave a comment.

James Wahlmeier 
Rating:
5.0

Nothing

ALBERT NADEAU 
Rating:
5.0

Perfect experience. No problems, all went well.

RICKY BARRETT 
Rating:
3.0

Customer did not leave a comment.

Eric Stenberg 
Rating:
4.0

Customer did not leave a comment.

Thomas Fisher 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER JACKSON 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER JACKSON 
Rating:
1.0

The owner of the shop makes you feel uncomfortable and that it is a burden to take time to rent equipment.

KATHIANN SPIARS 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS WOELLHOF 
Rating:
5.0

Customer did not leave a comment.

Delmer Thoman 
Rating:
3.0

Customer did not leave a comment.

ERIN MEYER 
Rating:
5.0

Customer did not leave a comment.

JASON GILKESON 
Rating:
5.0

Customer did not leave a comment.

Leroy Parks 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HAKE 
Rating:
1.0

Employees and owner there are rude and it’s a mechanic shop they don’t care about their U-Haul side of things

Kenton Thompson 
Rating:
5.0

No improvements needed.

RALPH GONZALES 
Rating:
1.0

I was charged $50 for leaving my rental paperwork in the cab-

hunter freeman 
Rating:
5.0

Customer did not leave a comment.

ryan peltier 
Rating:
5.0

Tony was great to work with and a pleasant guy. Explained step by step how this works. Loved his sense of humor.

Denise Schmitz 
Rating:
5.0

Customer did not leave a comment.

Mitchell Pesicka 
Rating:
4.0

Customer did not leave a comment.

RENEA OATNEY 
Rating:
5.0

Customer did not leave a comment.

DAVID CHAMPLIN 
Rating:
2.0

Guy was very diffrent, I called in advance to insure my rental was going to be in Belleville KS. It was not, customer service wanted me to drive a 1 and half hours to pick the rental up, had to fight with the customer service person to find a closer location, still had to drive 40 mins. to get it that is wrong, when you reserve in a town it should be there.

Thomas Higuera 
Rating:
1.0

This is a very rude place. Upon arrival a mechanic came to the front counter after I had waited five minutes and asked what I needed. When I told him, he grunted something and walked away. After waiting for 20 minutes this same mechanic came to the front again but ignored me until I asked when someone would be able to help me with my rental. His response was, "well we are all very busy here" and turned an walked away. After another ten minutes someone finally came to the front counter to commence my rental. This person was very short, abrupt and basically rude. I was glad to get the trailer hooked up and out of there. This person made me feel like I was a great inconvenience to them.

Sherry Williams 
Rating:
5.0

Cant think of anything it was a nice trailer and pulled great!! Thanks

steve schneiber 
Rating:
3.0

Customer did not leave a comment.

Denise Alexander 
Rating:
5.0

Tony was attentive and fair -- and great to work with. I was disappointed the utility dolly was not available -- created more effort to find one at another location.

Robert Davis 
Rating:
5.0

Customer did not leave a comment.

Dallas Hasenbank 
Rating:
5.0

Customer did not leave a comment.

HOWARD DRAKEFORD 
Rating:
4.0

Fix or remove trailer from service when damaged, Location was great in resolving the situation. Field rep found another trailer at another location. Emergency location was also great and accommodating. Overall experience was good even with hiccup.

Leon Hobson 
Rating:
3.0

Customer did not leave a comment.

Craig Meyer 
Rating:
5.0

I had just graduated and used the trailer to tow my truck, rep was helpful and courteous no complaints

hoseen smith 
Rating:
4.0

Customer did not leave a comment.

Linda Pudge 
Rating:
5.0

Very friendly and courteous. No problems with equipment. Very helpful and accommodating.

Rusty Sikes 
Rating:
4.0

Customer did not leave a comment.

Jennifer Schroeder 
Rating:
5.0

Miller Automotive and the home office personnel were great to work with and saw to it that I got what I needed.

roger barrett 
Rating:
5.0

I picked up my trailer in Scottsdale and paid for it and shipping blankets Which were supposed to be in the trailer. They were forgot no I called and they said they would reimburse me and that didn’t happen. I have used U-Haul 15 to 20 times in the last 15 years, this is the second time they have screwed me over in the last year

Ronald R McMillan 
Rating:
4.0

Customer did not leave a comment.

Ashley Hetrick 
Rating:
5.0

The only problem we had came when we tied to unhook the tongue from the ball when we returned the empty trailer. We had a rough time getting it off because the underside of the tongue part was bent in slightly and we had to remove the ball and tongue together and let them hit the ground in order to release them from each other.We are still happy overall with the trailer we rented and from who we rented it from,noone could have foreseen the trouble we had unhooking it.

jacklyn henderson 
Rating:
5.0

??

Keith Sells 
Rating:
5.0

Customer did not leave a comment.

Allyn Kaufmann 
Rating:
5.0

Customer did not leave a comment.

Autumn Buggs 
Rating:
5.0

Customer did not leave a comment.

Autumn Buggs 
Rating:
5.0

Customer did not leave a comment.

Kevin Wright 
Rating:
3.0

Customer did not leave a comment.

Sherry Williams 
Rating:
5.0

It is a great place jsut the way it is.

Fred Norwood 
Rating:
2.0

He never went out to the trailer with me. Right lights don’t work and the left one flashes. When latching and chaining up it had dark oil that wouldn’t come off hads.

David Wilson 
Rating:
5.0

Customer did not leave a comment.

Jim Kerr 
Rating:
3.0

Customer did not leave a comment.

Jim Dark 
Rating:
5.0

Customer did not leave a comment.

Ryan Roat 
Rating:
3.0

Staff taking the return was not friendly at all and very abrupt. It felt like I was an inconvenience to him that I was bringing the trailer back in. But did get it checked in quickly and I was on my way. So maybe friendly and personable are overrated?

Craig Meyer 
Rating:
5.0

Easy return.

Lori Raccagno 
Rating:
3.0

drop off after hours. did not see any peronnel marked average overall since onlu seen parking lot and key drop box

Loren Pontious 
Rating:
5.0

Customer did not leave a comment.

terrance britt 
Rating:
5.0

Customer did not leave a comment.

David Hayden 
Rating:
3.0

Customer did not leave a comment.

LaTasha Garrett 
Rating:
4.0

Customer did not leave a comment.

Carl Shrontz 
Rating:
3.0

Both U Haul trucks I've rented in the last two weeks smell like cigarettes smoke. There should be some check and balances system for this type of issue. I got a headache from driving in these trucks for 14hrs twice. Not happy! We were also suppose to get an extra day to return for to the distance we had to drive to intercept our vehicles. That DIDN'T happen.

Christopher Gerdes 
Rating:
5.0

Customer did not leave a comment.

gary courville 
Rating:
5.0

All was explained very well

lois adams 
Rating:
5.0

Customer did not leave a comment.

Joshua Smith 
Rating:
4.0

Customer did not leave a comment.

John Long 
Rating:
3.0

Was charged insurance when it was not wanted, nor was ordered when scheduling truck.

Allen Groll 
Rating:
3.0

Waited for approximate 30 minutes for someone to show up at location to help us. Trailer was covered in sand. Upon arrival, employee was very friendly and helpful, assisted in putting trailer on hitch.

Brian Mudloff 
Rating:
5.0

Same as above.

Shawn Crooks 
Rating:
4.0

Customer did not leave a comment.

Debra Criswell 
Rating:
3.0

Customer did not leave a comment.

Darell Gallegos 
Rating:
5.0

Customer did not leave a comment.

Rob Price 
Rating:
5.0

Customer did not leave a comment.

Kent Condray 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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