N/A
Jeanne J
Customer Reviews for Millers Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No signage and very restricted access and parking. Charged for extra day of use since they are closed on Sunday and phone app failed to work.
Timothy FEverything was fine, from pickup to return.
HOWARD DN/A
DAVID CBoth trucks that were returned we charged for gas even though they were well over the return level. Man was rude and kept the house key we accidently left on the ring
Rachel FI was charged for 2 whole gallons of fuel, it is very difficult to get an exact match with these vehicles. Two gallons seems a bit petty.
Stephanie RNothing
ALBERT NPerfect experience. No problems, all went well.
RICKY BThe owner of the shop makes you feel uncomfortable and that it is a burden to take time to rent equipment.
KATHIANN SEmployees and owner there are rude and it’s a mechanic shop they don’t care about their U-Haul side of things
Kenton TNo improvements needed.
RALPH GI was charged $50 for leaving my rental paperwork in the cab-
hunter fTony was great to work with and a pleasant guy. Explained step by step how this works. Loved his sense of humor.
Denise SGuy was very diffrent, I called in advance to insure my rental was going to be in Belleville KS. It was not, customer service wanted me to drive a 1 and half hours to pick the rental up, had to fight with the customer service person to find a closer location, still had to drive 40 mins. to get it that is wrong, when you reserve in a town it should be there.
Thomas HThis is a very rude place. Upon arrival a mechanic came to the front counter after I had waited five minutes and asked what I needed. When I told him, he grunted something and walked away. After waiting for 20 minutes this same mechanic came to the front again but ignored me until I asked when someone would be able to help me with my rental. His response was, "well we are all very busy here" and turned an walked away. After another ten minutes someone finally came to the front counter to commence my rental. This person was very short, abrupt and basically rude. I was glad to get the trailer hooked up and out of there. This person made me feel like I was a great inconvenience to them.
Sherry WCant think of anything it was a nice trailer and pulled great!! Thanks
steve sTony was attentive and fair -- and great to work with. I was disappointed the utility dolly was not available -- created more effort to find one at another location.
Robert DFix or remove trailer from service when damaged, Location was great in resolving the situation. Field rep found another trailer at another location. Emergency location was also great and accommodating. Overall experience was good even with hiccup.
Leon HI had just graduated and used the trailer to tow my truck, rep was helpful and courteous no complaints
hoseen sVery friendly and courteous. No problems with equipment. Very helpful and accommodating.
Rusty SMiller Automotive and the home office personnel were great to work with and saw to it that I got what I needed.
roger bI picked up my trailer in Scottsdale and paid for it and shipping blankets Which were supposed to be in the trailer. They were forgot no I called and they said they would reimburse me and that didn’t happen. I have used U-Haul 15 to 20 times in the last 15 years, this is the second time they have screwed me over in the last year
Ronald RThe only problem we had came when we tied to unhook the tongue from the ball when we returned the empty trailer. We had a rough time getting it off because the underside of the tongue part was bent in slightly and we had to remove the ball and tongue together and let them hit the ground in order to release them from each other.We are still happy overall with the trailer we rented and from who we rented it from,noone could have foreseen the trouble we had unhooking it.
jacklyn h??
Keith SIt is a great place jsut the way it is.
Fred NHe never went out to the trailer with me. Right lights don’t work and the left one flashes. When latching and chaining up it had dark oil that wouldn’t come off hads.
David WStaff taking the return was not friendly at all and very abrupt. It felt like I was an inconvenience to him that I was bringing the trailer back in. But did get it checked in quickly and I was on my way. So maybe friendly and personable are overrated?
Craig MEasy return.
Lori Rdrop off after hours. did not see any peronnel marked average overall since onlu seen parking lot and key drop box
Loren PBoth U Haul trucks I've rented in the last two weeks smell like cigarettes smoke. There should be some check and balances system for this type of issue. I got a headache from driving in these trucks for 14hrs twice. Not happy! We were also suppose to get an extra day to return for to the distance we had to drive to intercept our vehicles. That DIDN'T happen.
Christopher GAll was explained very well
lois aWas charged insurance when it was not wanted, nor was ordered when scheduling truck.
Allen GWaited for approximate 30 minutes for someone to show up at location to help us. Trailer was covered in sand. Upon arrival, employee was very friendly and helpful, assisted in putting trailer on hitch.
Brian MSame as above.
Shawn C