Customer Reviews for Mill River Indoor Self Storage
(U-Haul Neighborhood Dealer)

75 reviews

25300 Bagley Rd   Olmsted Falls, OH 44138

(440) 782-4048

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(440) 782-4048

25300 Bagley Rd
Olmsted Falls, OH 44138

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
3.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

JOSE O. 
Rating:
5.0

Customer did not leave a comment.

JOHN Z. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
3.0

The part that says to place the lock by the front door! I found out later that the lock was supposed to stay with the business! This should be changed to say return to the front desk! I figured that it needed to stay with the truck, so the next U-Haul location could lock the key in the back again. So, I placed the lock by the front door of the truck in the side pocket. This was very inconvenient because I had to drive back 20 miles when I found out. They said it needed to be returned by 3 pm that day. I was heading out of town for 2 days and would have liked at least if I could've brought it back on my return trip.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Neil C. 
Rating:
5.0

Kept promise of delivery of truck on day of rental. Friendly router and friendly service agent at storage u it. Great all in one package assistance.

KIM K. 
Rating:
4.0

The sales rep was nicer than the truck. I hated I was limited to certain hours but it worked for the time I had it

Michelle F. 
Rating:
3.0

Very hard to find. No one new where to find it in the area when stopped to ask, no sign and it was dark and creepy. So glad I was not alone. The only thing that assured me that this was a u-haul drop off was the orange key return box but it is under a deck in front of garage doors and I blocked someone trying to get out. No directions on where to park u-haul truck. I was very disappointed ðŸ˜"

Sherri R. 
Rating:
5.0

Customer did not leave a comment.

John-Ryan S. 
Rating:
5.0

Pick up was fast and easy. No recommendations for improvement.

Cynthia J. 
Rating:
5.0

Customer did not leave a comment.

Rita M. 
Rating:
5.0

Could put a more visible sign out front, other than that, everything was good.

Rhonda B. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

We had to change Our pick up date and they understand and worked with us.It helped to make our move very easy.I would recommend this location to my family and friends

BETTY B. 
Rating:
4.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Carolyn S. 
Rating:
4.0

Customer did not leave a comment.

kristian H. 
Rating:
5.0

This place was just perfect!! Lora is amazing!! She is literally the nicest most put together individual I have ever had the pleasure of dealing with. Everything was ready when we got there, even after having to call and let them know we were running a couple minutes behind. She was polite, attentive, and very knowledgeable. I would recommend this place to anyone I know, or don't know, based solely on her and my experience there. Thank you!!!

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Lora G. 
Rating:
4.0

Specify what size rental unit is FREE. The special was not applicable to a bigger unit. We didn't realize this.

Christopher S. 
Rating:
1.0

They need to clean the trucks and do a walk around to check the trucks will for the customer leaves. Also when customers get "estimates from you haul they need to honor those. I was" d $1500 I was billed $1900 I am very unhappy. Dirty truck over billed poor service. I almost want to open up a competitive business and put you haul out of business or get your act together.

Cheryl H. 
Rating:
4.0

The location was great for me. However the rental service was poor. I attempted to use Uhaul Truck Share 24/7 and the approval process took over 30 minutes and required me contacting Uhaul customer service directly. I was extremely disappointed with the delayed approval process and ultimately it delayed my move. Although I will continue to use Uhaul for future moves, but I do not plan to use this service again.

Shelby L. 
Rating:
5.0

Location customer service was great. I would never reccomend to anyone to use the online check in/out process to people. It was very long and ultimately sent me inside. But the woman inside was super helpful!

Monica M. 
Rating:
5.0

Smooth move-in with no problems. Having the dollies and carts handy was a much appreciated.

William T.  |  Reservation 
Rating:
4.0

Staff was helpful. Unit was typical plywood walls with chicken wire over the top.

samantha l.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Liz S. 
Rating:
1.0

Prior to dropping off the U-Haul that I rented, I stopped at a local gas station and filled the gas to the line where the gas was originally at when I picked up the U-Haul . The personnel at the above location parked the U-Haul on a sloped surface and proceeded to tell me I didn't put any fuel in the tank and that I was charged an extra 36.00 dollars because I didn't fill the tank. Anyone with common sense knows that the fuel tank capacity gauge only reads accurately on a level surface. Mind you, the female personnel at this location was unhelpful, rude and was only worried to get outside to smoke another cigarette. I'm requesting a refund of the 36 dollars that I was negligently charged. Not only was I on hold for over a half hour to speak to customer service, the truck was beat up and I didn't know if I was going to make it all of 34 miles that I traveled.

Alex L. 
Rating:
1.0

The store clerk was not friendly at all and seemed preoccupied with her cell phone or something else that she was doing I would never go to this U-Haul again I was also charged more than I originally was told she did not explain the bill to me at all......very bad experience.

JOANNE T. 
Rating:
5.0

Overall a good experience.

John M. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
3.0

Customer did not leave a comment.

Brandon K. 
Rating:
3.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

Affordable quality and enjoy the inside storage units

Dawn B.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

I had a reservation for a 15 foot truck and am auto transport. I did not find out they were in 2 different locations to pick up until the night before. The auto transport was scheduled for pick up an hour before the truck. We were driving in from out of town, which made pick up times not as flexible. I called customer service the night before and the scheduling managers on the day of while en route. I was told by scheduling they would work out the pick ups and would call me back. After 3 hours I never received word and I called back only to be told they had worked it out but not gotten around to informing me of the changes. Follow up would have been nice. The staff at the pick up and drop off locations were helpful and courteous.

Emily B. 
Rating:
1.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

I always use the online check in when i pick up my truck and there were some different items requested this time and it kept putting me into a "loop" for the back of my drivers license and it was really a hassle this time to get the keys for the truck...just something i have to get used to i guess...but Cody called us from Customer Service and he was great!!

Krista W. 
Rating:
5.0

Free coffee and donuts

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Lora G. 
Rating:
4.0

Customer did not leave a comment.

Stacie T. 
Rating:
2.0

The unit was frozen to the ground, had about 6" of snow on it from snow that fell 2 tays before. I had to break it loos fron the ground. Hard to find.

Todd W. 
Rating:
5.0

Customer did not leave a comment.

Candice D. 
Rating:
5.0

The Uhaul app is absolutely awesome! Allowing me to be able to pick up a truck before the location opened was extremely convenient. Couldn't beat the pricing either!

Donnamarie R. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Probide a truck with a ramp. Some of the heavier things were really hard to get up on the truck.

Jacqueline B. 
Rating:
3.0

I think there was only one truck to rent when we got there, and based on the small size of their hidden parking lot, I'd say they only have 1-3 trucks available to rent at that location.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

KATHY H. 
Rating:
3.0

.y best recommendation is don t change a reservation location. I was not prepared to go to this location, nor was I pleased to spend extra time going there. I will not be using your company in the future. Horrible customer experience by doing that.

Tiffany R. 
Rating:
5.0

Customer did not leave a comment.

Edit B. 
Rating:
4.0

I cannot think of any way to improve your location or service. My experience was just that good. Thank you.

DENISE K. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
4.0

Very knowledgeable and helpful staff.Good secure location. Happy with my choice. Thank you, CLP

CONNIE P.  |  First Impressions 
No reviews have been submitted for this location.

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