Customer Reviews for Milford BP
(U-Haul Neighborhood Dealer)

245 reviews

1144 SR 131   Milford, OH 45150

(513) 334-4147

Location Hours

  • Mon-Sun: 8 am - 8 pm
Special Operating Hours
  • 12/15/2021: Closed
  • 1/11/2022: Closed

Services at this Location:

Contact Us

(513) 334-4147

1144 SR 131
Milford, OH 45150

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 8 pm
Special Operating Hours
  • 12/15/2021: Closed
  • 1/11/2022: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Customers treated poorly at the end of experience, the beginning is somewhat pleasurable. Until the man charges you $30(6 gallons of gas) when he clearly knows hes a scammer. I'm not the only one that has happened to. BEWARE!

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

RANDALL G. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

BRIDGET P. 
Rating:
5.0

I'll use this location again. They were great!

AMY A. 
Rating:
5.0

Great Service!!!

DUANE L. 
Rating:
5.0

Nothing

KURT B. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

SUSAN L. 
Rating:
3.0

Should be able to produce receipt upon request.

john A. 
Rating:
5.0

Nothing

TERRY S. 
Rating:
5.0

Great service. Quickly hooked us up and got us on our way. Return was even quicker and totally hassle free. I highly recommend. Love the Sunday hours.

GREGORY W. 
Rating:
3.0

The experience at the physical location was really good and the lady at BP was super helpful. The digital experience sucked. There were way too many steps and I kept having to re-enter information I already provided. The performance was slow screen to screen and it got stuck on the payment page. The person on the online chat kept telling me to ‘refresh my screen' but I was on the Mobile app. I couldn't refresh. I ended up having to reboot my phone to make progress. Everything was fine once I had the truck but I spent 40 minutes at the pickup location when I reserved the truck weeks earlier.

Anderson M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS D. 
Rating:
5.0

Nice people! Took good care of us.

KENNETH W. 
Rating:
5.0

I requested a pick up truck. The $19.99 one. They put me in a box truck that was $29.99 per day. The pick up truck was there and available.

KARLA S. 
Rating:
5.0

Great service at both pickup and delivery. Thanks for being open late when I returned at 9:30 pm.

Rex G. 
Rating:
5.0

Great place

Sheena E. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
3.0

My overall problem with the rental is that the mileage is OUT OF CONTROL!!!! I will try my best to avoid needing a uhaul in the future until the get a grip on the mileage cost !!! I was just running back and forth local to the pick up and drop off facility so I could keep mileage down and it cost more than the flipping truck !!!!!!! Very aggravating to sum it up and will try and make different arrangements next time to avoid this frustrating situation!!

THERESA C. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
4.0

Customer did not leave a comment.

ROSA M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Great Job. No wasted time. Use them everytime I need a trailer or equipment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
4.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

DUANE L. 
Rating:
5.0

The guy running this location is super friendly and helpful!

CLAYTON M. 
Rating:
5.0

Really nice truck

George A. 
Rating:
5.0

Customer did not leave a comment.

JEFF B. 
Rating:
5.0

The dealer did a very good job of taking care of me. The eight hour rental was too tight of a time frame for me, so went with 24 hour rental. I did make it back in 10 hours, so I would suggest a 12 hour window as another option.

ROBERT W. 
Rating:
5.0

The gentleman who managed our rental was very friendly and helpful.

HERBERT S. 
Rating:
5.0

Customer did not leave a comment.

Janice M. 
Rating:
5.0

No issues at all. Great people to work with.

eric G. 
Rating:
5.0

Would be nice if the person renting the U-Hauls would be present instead of having to wait for him to arrive on each pick-up and drop-off..

Michael M. 
Rating:
5.0

Customer did not leave a comment.

TY S. 
Rating:
5.0

Customer did not leave a comment.

TERRY U. 
Rating:
5.0

Uhaul needs to update to v-nose trailers.

BRUCE G. 
Rating:
3.0

The running lights on the trailer we're not working. It was the only covered 6 x 12 trailer available on my side of town. I had no choice but to use it. When we were returning on our trip to Louisville Kentucky when it got dark out I had to use my emergency flashers since the running lights were not working. Not a big deal and everything worked out but the trailer certainly looked like it had been rode hard and put up wet a few too many times.

DAVID P. 
Rating:
5.0

Excellent. Very friendly. Very accommodating.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
1.0

Worker was 30 minutes late and was not helpful when he finally showed up.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Duane P. 
Rating:
5.0

The staff was very professional and helpful.

BARBARA D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Chuck was very kind and helpful. Thank you!

SALLY M. 
Rating:
5.0

Great experience

SHARON H. 
Rating:
5.0

Customer did not leave a comment.

PHILIP H. 
Rating:
5.0

Great overall experience

DAVID J. 
Rating:
4.0

Customer did not leave a comment.

Dawn R. 
Rating:
4.0

Customer did not leave a comment.

ANDREW W. 
Rating:
5.0

Customer did not leave a comment.

ANDREW JAMES H. 
Rating:
5.0

Clean the cabs, the back was much cleaner than front.

SUE M. 
Rating:
5.0

Great customer service. Better than the Milford company store.

GEORGE B. 
Rating:
5.0

Customer did not leave a comment.

TINA F. 
Rating:
5.0

A good experience while maintained trailer

CAREN B. 
Rating:
5.0

This was probably the easiest U-Haul rental we have ever experienced. They did a great job, and we will definitely use them in the future. Thanks! Side Note- These days where it seems everything is still made more difficult or complicated in some way by residual Covid stuff, this experience wasn't at all. It was so refreshing to just conduct normal business. Much appreciated :)

RICHARD S. 
Rating:
5.0

They were very nice and helpful, I will recommend them to everyone. Thanks again, sincerely Norma Miracle

NORMA M. 
Rating:
5.0

Very happy with all of our rentals and treated very well. Look forward to dealing with you in the future for a long time.

DONNA C. 
Rating:
3.0

this site is just a gas station and the operator was of minimal help

DAVIDPAUL W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

CHAITANYA P. 
Rating:
4.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
3.0

Customer did not leave a comment.

ROBERT F. 
Rating:
4.0

Friendly and professional.

DANIEL M. 
Rating:
5.0

Chuck was very helpful and very nice to deal with. Would recommend to anyone needing a rental.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

ERIN K. 
Rating:
5.0

Outstanding! Worked with me on a last minute schedule during a holiday weekend. I also needed the truck longer than expected. Called them, they said no problem.

DENISE M. 
Rating:
4.0

Customer did not leave a comment.

SANDY C. 
Rating:
4.0

Customer did not leave a comment.

NEIL W. 
Rating:
5.0

The right rear wheel on the dolly needed air. We loaded the car and stopped at a local tire dealer to inflate. No problem at all. Excellent rental experience

MICHAEL DUANE S. 
Rating:
5.0

Nice job thank you.

DANIEL S. 
Rating:
5.0

Excellent service. I made a mistake online with dates fo pickup and this location fixed it so no delay in pickup. Return was very easy also as they did everything very quickly. I recommend this site for fast and friendly service with extended hours of operation than other sites.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

PETER L. 
Rating:
4.0

Make sure the battery is in good condition. It was 90 degrees. We loaded the truck and got in anxious for air conditioning. The truck would not start. Dead battery. We called the roadside assistance number. Kept getting message go to uhaul.com/help for faster service. Sat on hold about 20 minutes until someone finally answered. Same thing happened after unloading the truck.

TERESA B. 
Rating:
5.0

was a great experience, was very friendly and quick, will be back if ever needed again. thanks

PATRICK C. 
Rating:
5.0

I can't believe that you guys have such little hooks on your safety chains - I've never seen such small hooks. I had to drive to Home Depot to get a turnbuckle so I could hook your chain to my hitch. Extremely frustrating and very time-consuming. I have to wonder if other rental companies present such difficulties

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

ISABELLE D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Extremely helpful staff and close to home. I would rent here again without hesitation.

MELODY C. 
Rating:
5.0

Very professional thank you very much

Rocky W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
2.0

Was completely overpriced - was not disclosed the cost.

Karen W. 
Rating:
5.0

The people made it perfect in every way!

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Service was excellent

PAMELA T. 
Rating:
1.0

Customer did not leave a comment.

kevin C. 
Rating:
4.0

Customer did not leave a comment.

Candace B. 
Rating:
5.0

Chuck was very friendly and helpful A+

BOBBI S. 
Rating:
5.0

all good

DANNY N. 
Rating:
5.0

Gentleman working the front desk was polite and professional. The entire process was quick and easy.

Mark P. 
Rating:
5.0

Nothing it was awesome

BRANDON V. 
Rating:
5.0

Best experience ever, friendly and very knowledgeable. 5 STARS

MICHAEL G. 
Rating:
5.0

Everything was great. Helped us with everything we needed. They were Kind, friendly and fast. We were out the door and on our way in no time. Thank you.

SHERRY H. 
No reviews have been submitted for this location.

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