Shorten that contract. Takes to Kong to actually read. Quiet a few things are only repeats of statements previously made. Some of us really do read things before signing.
Hope P
Customer Reviews for Milan Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pre pick-up service was kind, courteous and down right impeccable. The check in / check out was streamlined and simple. In all honesty, I do believe I could have hooked up, drove off and returned the trailer in the amount of time we waited for the appointed U-Haul attendant to show up for work. But, I'm honest like that. The next time I'll make sure not to make a reservation 18 hours in advance. I will definitely recommend this location to friends (...and family) with flexible schedules and no high expectations. Five Stars!
Jason SGet people that know what they doin
marie eThe guy Mani and all the people in the store was very rude he showed up late putting me behind time and didn't even fix it to where he should have deducted something off he was unprofessional and very cocky with me and I will NEVER EVER come back as a customer or recommend them to anyone
leanna hN/A
Lenora RAlways friendly, helpful service at this location
STANLEY PVery polite and amazing customer service. Thank you
ADILENE FBe more mindful of all customers including the uhaul customer that also wants to feel important. That are also trying to get in and get out.
Lenora RThe truck started squeaking really bad
Jonathan BNo improvements needed the staff was wonderful upon pickup and drop-off!
HEATHER DI’ve been charged twice from this location. 1080 W KEISER AVE OSCEOLA, AR 72370 I rented from them last year and turned my equipment in the same day. But on the receipt it has I used it for 17 days. The first time they used my card information to try to purchase something. This time it’s the 17 day crap. Uhaul needs to do an investigation on them. If they are trying to charge my account like this I can only imagine what they are doing to others.
regina gFriendly and fast
Karen CPerfect
Chris PSmall parking area
Katrina DThanks helpfull and knowable would recommend again
LYDELL MGreat Experience every time
BILLY DNothing
ALEJANDRO BThis rating is more a reflection of the situation, than the location. This is a location, like many others across the country, where it’s more of a self service rental. Just stop and rent a truck or trailer. They will give you the key and tell you which one to take, but they don’t really work for U-Haul, they work for minimart. Well, on this trip, I needed some help, but this was my only option. We blew a trailer tire on the interstate, and the roadside assistance was going to take, forever!!!
Bradley EEquipment should be in better condition. There was an issue with the equipment that caused us to change our plans for our trip. The staff was great and worked to correct the problems.
David CAlso, professional. Ready for me when I arrived. Checked the vehicle over quickly and got me back on the road.
ROLAND FThe people working at the gas station are very nice. The truck was not swept clean and was missing the radio antenna. I did not choose this UHaul location; it was given to me because the reserved equipment was not available at the UHaul store I selected. In the future, UHaul should tell customers in advance that their assigned pick up location is not an official UHaul store. I felt very uncomfortable when I arrived going into a gas station alone to spend $600 on a rental van. I would have appreciated a heads-up on the non-UHaul office location so I could have brought a friend to help me hook up the trailer to the rental truck. I had been expecting customer service from UHaul employees. In the future, UHaul should tell customers when a pick up or drop off location is not a UHaul store. This would have greatly impacted my quality of experience and trust in UHaul as a company.
Bethany GThe store clerk who helped me was great. For as busy as she is, she deserves a significant bonus or raise. Thank you.
saundra sTrailer tongue is too heavy for elderly person to lift on and off of the hitch ball. Need a screw type jack like most trailers have.
STANLEY PThe auto transport was broken when I arrived to pick it up.
Zachary ZThe man who was there when I picked up the truck was not very friendly and blamed me for having to wait because I was 5 minutes late.
Cathy PTurn in was also a very good experience. An A+.
ROLAND FThe young lady who checked me in was such a pleasure to do business with she was very knowledgeable about all the services!!
JENNIFER GVery friendly and courteous staff. Pick up and return was quick and painless.
Mark MThis trailer was damaged and had been since 2020. This is completely unacceptable.
ORION MPut a roof over the parking lot. 🤣I was satisfied.
FLOYD JRequested a certain size at one location several weeks before we needed on day of pickup was told we had to go to another town to pick it up and it was the wrong size.
Michael GDon't assume the customer knows anything about hooking up this kind of trailer. The attachment was nothing like my boat trailer.
GEORGE AThere needs to be a bit more signage to distinguish that this is a UHaul vendor. It was difficult to see markers and a bit of an unusual location since it’s a busy gas station. Very good customer interaction with the woman who checked me all out. Courteous, professional and attentive.
MELISSA WTo make sure the tires are in good condition. Made it to the town and had a flat. And the other 3 rear tires need replacing. They are cracking bad and this is very dangerous
Adam PNice great looking truck clean and great gas milage
KENNETH WNot sure .
DIANA WKeep up the good work everything was clean and working ok
Octavious BThe drop off place also tried to tell me to come back the following day as the person that does uhaul rentals was not at work as i insisted they called them and did the return over the phone not happy with that either but atleast they got it done.
Jake TFast service
Michael SKeep Milan, he is a very good man, & worker who goes above & beyond to help his customers, great guy!
Carl CReservation was at 9am, person renting truck arrived at 11am, 2 hour delay.
Alisa MThey didn’t hook the trailer up right on they uhaul
dianne pVery friendly and concerned about your wellbeing this location was very clean and safe they done a great job.
tyrone m